Hushblankets Arvostelua 

Bought the Hush Iced Bamboo Cooling Sheet and Pillowcase Set in May 2024. These sheets did not add cooling and it feels like they add heat. After trying them again in the winter months they continue to lock heat in. I do not recommend these sheets for hot sleepers.

Twice I have ordered sheet sets from Hush and never received them. Items were showing in stock (and still are) and the website says shipping 2-3 days and arriving in 5-7. It has been 15 days and the order hasn’t been touched. Still saying “unfulfilled”. I ordered these as Christmas gifts and expected them in the stated timeline. I canceled the order today and will not order again.

HORRIBLE customer service. i ordered something on black friday and after 2 weeks of countless requests for a shipping date estimate and promises from online agents about how "your goods will ship tomorrow", I was finally told my order was on backorder and that they could not confirm when the goods would ship. I was never made aware of this back order because if I had been I would have never ordered the damn thing in the first place. i cannot stress this enough, do not buy from this company unless you want the most incompetent customer service reps ever

Bad customer service. We paid express shipping but delivery said whether is bad so can’t delivery yet. They delivered only pillow. No blanket yet. I talked customer service they just said contact delivery company. Won’t baby it again

I ordered a blanket and got a free pillow for Black Friday. My order arrived in 3 days. The blanket is beautiful, just as pictured on the site. I was worried after reading the reviews here, but I had no problems at all!

Do not buy these sheets, this company is a fraud! Our sheets ripped after one week and we returned them and never received the refund!! The customer service is poor it’s just a bot and no one calls or answers your emails!!

Do not buy these sheets!
We bought a king set of the bamboo cooling sheets just over a year ago and they have developed two small holes and are extremely thin now. We rotate them with another set, and wash them on delicate cycle, by themselves with a delicate laundry detergent. When we shared this with the Hush customer service team they said there was nothing they could do as it was outside the 1 year warranty.
Based on the high price, poor quality, and lack of customer service to remedy the situation I will be purchasing from another brand.

Terrible experience with their company and returns.

Never again will i purchase from this company, just try and put a review on their site, if its negative, it wont be posted. that is why there is only positive reviews on their site. there is a year warranty on the sheets , my sheets wore through about 2 months after the warranty was up. they wouldnt do anything except give me $20 off a new set of sheets, REALLY???? i just paid $180 for a set that didnt last. why would i buy another set ? i change my sheets every week and switched them out with another set, that i bought at costco. they are still going strong! buyer beware they are pretty sneaky

Products are bad quality. Customer service is terrible. Don’t buy from them, you don’t need more problems in your life.

They don’t even respect consumer Laws nor their return policy.

Been an avid customer for some time with Hush products after trying other brand that live up to their standards.

I wish I could give a zero! Got a set of sheets 6 months ago and woke up this morning to two huge rips in the fitted sheet and the material almost warn paper thin. I rotate sheet sets every week and wash them according to the instructions. Was told by customer service that it’s not covered under warranty. Don’t waste your money on these garbage sheets.

I purchased a happy (LED) lamp from this company in December 2022 and received it in January 2023. The lamp lasted just over a year and died. I contacted their customer service to discuss the issue and was told that the one year warranty expired in December 2023 and thus there was nothing they were willing to do. Rachel was more interested in ending the conversation with me than providing any kind of solution. For the price point disappointed that the lamp lasted for 16 months and died. LEDs should last for years. Poor quality product and terrible customer service.

The worst customer service. Ordered sheets may 25- they still haven’t shipped. I’ve sent 3 emails to customer service and haven’t received a response, spoken to two agents on the chat and their promises of my sheets shipping and then getting a refund still have not been fulfilled. Called someone today and they promised to call back…. Nothing!!!! Worst customer service. Stay away. Not worth your time!!!!

I placed a $500 order and paid for express shipping as we were heading out of town in a few weeks. The order was not shipping out, I had a really difficult time connecting to anyone and none of my emails were answered and the chat was often closed. I finally heard back as it had been over two weeks since I placed my order and they offered to refund the shipping and prioritize my order to be sent out, they offered no explanation. The order was still not shipped out and I had to contact them again. They could see that had been said to me and were unable to say why it still had not shipped? I asked for it to be refunded since its been such a weird experience and they don't seem to be able to send it out for some unknown reason...lets see if their refund gets processed I guess. Really disappointed and confused.

The worst customer service I have ever dealt with! The website says my order will be shipped in 1-2 days so I paid for express shipping and after 3 weeks of waiting I emailed multiple times( still no reply) dm’ed on instagram… no response! Took an hour of chatting on their website to finally speak to someone as they keep transferring me to a different agent over and over again! After reading the awful reviews on here about how the quality doesn’t last I’ve realized this company is a complete scam!! With the worst customer service ever!!! DO NOT WATSE YOUR TIME OR MONEY!! still waiting on my refund that was supposed to happen the same day the order was canceled

I used to be a tremendous fan of Hush- I purchased every product they ever made, iced sheets, cooling pillows, the iced blanket, everything. When the Hush Mattress came out, I lost my mind. I had to get it, and ordered it immediately upon it's launch date. My partner had serious concern over the price, but I pushed SO HARD to get this mattress. I paid to expedite despite having free shipping, and watched the tracking every single day. Expected ship dates came and went. The dates kept delaying and finally the date just disappeared altogether with no follow-up. After reaching out and finally worrying I would have to cancel through my bank, it finally arrived, a month after the expected ship date. Obstacle overcome, or so I thought. The delivery driver brought it to me door but would not release it. Apparently, there was a $200 customs fee Hush had not paid despite the advertisement of "free shipping". No such fee had been mentioned at any point in my purchase or anywhere in my email or on the website so I had never even heard of this. But I had waited so long... I just paid the fee, and rushed to open it up. The mattress was factory-compressed into a fraction of it's normal size to fit into a much smaller shipping box. Once opened, it expanded rapidly to at least 4 times the size of the original box. We threw our old mattress out and let it decompress for the day. Once it filled in, we eagerly slept on it only to find it was incredibly firm. Being a side sleeper, this caused a lot of hip pain I had not had before. I told myself I would adjust, and maybe it was just because I had not been sleeping on a quality mattress. But because the spring sizes differ in the trunk "for support", I shortly discovered that two springs poke at my sides at night, preventing me from sleeping for more than a couple of hours at a time without tossing and turning due to pressure on my sides and hips. I have to switch positions extremely often, and lose a lot of sleep over it, and time has made no difference. When I attempted to leave a review on the unexpected firmness of the mattress, I found that hush filters out all but their most positive reviews, which prevents users from seeing an accurate picture of user satisfaction or weighing any actual drawbacks of these products. This prevents us from being able to weigh the pros and cons with any degree of accuracy. All this considered, paying for expedited shipping I did not receive, being charged hundreds in "export fees" on a free-to-ship product, finding out reviews are being filtered to create a false 5 star image, and not being able to make practical use of the "free returns" has caused me to completely reverse my views on this company. Having been such a fan and cheerleader of Hush since it's inception, it just leaves me feeling duped. Like I've been conned out of $1700 based on hype and an expensive lie. I hope others have a much more positive experience than I have had. I was so embarassed by my purchase I couldn't even write this review for ages, because I felt like such a sucker for so long. But if my experience can help another consumer avoid this outcome, I want to provide a truthful, unbiased review to offset the many that have been silenced.

purchased men's polo pj's...on MAY 23RD 2024 ---- CONTACTED hush today, and they have NOT even shipping my PAID FOR ITEM yet...ridiculous* i want a refund....buyers beware..........no wonder they offer free shipping, they don't ship the item....WARNING* BAD BAD experience...buy from hush.ca at your own risk!!!

I purchased the cooling sheets. After three weeks they started to wear (two washes). Customer service was unresponsive and didn’t care at all. They said a warranty doesn’t cover it. I have thrown them out and wasted my money. I wish I had read the reviews first.

Bought a Blanket from March 17, 2024. and it's still haven't arrived yet. Company is only good at taking your money from your Credit card and never delivering on their blankets. More like Hush let me take your money from you. Don't get scammed