Hushblankets Arvostelua 

If I can give this company a negative I would. we got this blanket as a gift for Christmas less than three weeks. The threads are coming apart. I spoke to customer service and there’s nothing they will do even the warranty is up for 100 days guarantee that they would replace it and they will do nothing. My customer service rep’s name was Lisa and she just ended the call before we could even discuss options and then when I spoke to customer service on their chat, same thing just ended the chat without any thing resolved. very rude customer service. They do not stand by their warranty and they’re guarantees I’m pretty sure all the reviews are fake and bought.

The quality is horrible. Really rough sheets. I only got 1/2 my order and they won’t give me a refund. Customer service is awful. Total scam.

I bought an iced weighted blanket for my vacation rental over a year ago. I was very happy with it and our guests loved it. I needed a new cover for it so I ordered 2 to have more back ups. On one of them the zipper wouldn’t work and the other didn’t fit. I had definitely ordered the correct size but the dimensions seemed to be wrong and the corners wouldn’t line up. I contacted them and they sent me a free one to replace the one with the zipper issue. Nothing was ever said about the one that didn’t fit. The new one arrived and lo and behold, it also didn’t fit. I contacted them again and arranged a return, in which I had to pay for the return fees. I waited several months and ordered another cover hoping that they had sorted out the issues. Again, the zipper would not work, it gets stuck and won’t zip up.
I would highly discourage anyone from buying their products. For supposedly being made from high quality materials and charging very high prices, they’re clearly being made very cheaply and poorly somewhere overseas.

I wish I'd done more research on this company. "Terrible customer service" doesn't begin to cover it. They don't get back to you by email, they barely respond by Chat; try to return an item (it was a gift, came late and without any response to my emails, I had to purchase something else) and they will charge you a hefty fee - in my case, the fee was roughly 25% of what I'd paid: $25.72 on $96.11. Usurious. Don't give this company any of your money!

Anyone else writing a review here because HUSH filters reviews? Ive tried 3x to leave reviews that are honest about some of their products - I was detailed and fair, each time I go to the site to see my reviews ...there is nothing there!....weeks pass and I see reviews posted from the same day that I tried to post BUT no reviews from me posted --- pretty deceptive and definitely NOT honest. This company's lack of transparency, deceptive marketing/ BS guarantees and promises along with their TERRIBLE customer service give Canadian companies a bad name -

I ordered a mattress cover and cool sheets in August 2023, I just got a notice yesterday that they were going to be delivered....it is now JANUARY 2024!!! There is no way that I can find to cancel orders.

I received a notice a few minutes ago that it had been delivered. IT HASN'T BEEN. I reached out to customer service, and they said it was up to me to deal with UPS about the delivery.

The blankets are well made. Thoughtfully designed and my kids enjoy them. But that's if you get your order. Seeing other reviews, alot of people failed to. Fortunately, I finally did in the two instances I ordered. Took weeks; however. Contrary to what's advertised. Do not believe the expedited shipping nor add it to your order. Your order will wait a long time / same time, no matter what. Should you have to follow up with customer service, expect no response. Then weeks later, when they finally respond, it'll be condescending "by the book" corporate speak that doesn't address your question and conveys they couldn't care less. I won't be back. No product is worth this level of aggravation.

I thought the weighted blankets would help me and my husband sleep better, but they didn't so when I went to return them I found out that what I THOUGHT was free returns is only free if you want a store credit. Otherwise they are charging 30% of my purchase price as a return fee! several exchanges of emails later, still the same story. I am very upset that I wasted my money on this.

I asked the customer support person Alex for help and they didn't care. Blankets and stuff are expensive but work fine. Their rewards system is busted. They want you to keep buying something every 180 days to keep your points. I tried to buy something new today and realized that my several thousand reward points expired without notice. Why offer the program at all?

**I DO NOT Recommend HUSH products Iced 2.0 Original Cooling Weighted Blanket nor their products.

**NOT TRUE to their “100 Nights Guarantee”**
We bought the 2x items-- Queen sized Iced sheet set & HUSH 2.0 Iced Original Weighted Blanket.
Both products did NOT have the colors I wanted that was offered on their website; however, I was fine with other colors instead.
Our main issue is with the HUSH 2.0 Iced Original Cooling Weighted Blanket—it felt like being completely ‘trapped’ under a FREEZING COLD cocoon & was so heavy that it was difficult to actually crawl in/out of the blanket. IF You suffer from any arthritis type conditions (eg. osteoarthritis, rheumatoid arthritis etc) and/or suffer from muscle stiffness/muscle weakness –We DO NOT recommend this Hush product! The blanket also truly felt too COLD, not ‘cool’ as advertised—this is our experience. We requested a REFUND (we are almost certain that we clicked “REFUND” VS. “giftcard” on our computer; however, Hush emailed Us a “GIFTCARD” instead. After MANY WEEKS of ongoing wasted time and communication with Hush Customer Service agent (Mahelie Marsan); HUSH refused to provide a “REFUND” to Us! Therefore, their 100 NIGHTS GUARANTEE is FALSE ADVERTISING.
BUYERS please please be very aware!! IF You are not satisfied with your purchase, You will NOT get the REFUND they advertise!
We rarely write poor reviews; however, we truly DO NOT recommend HUSH products.
(We received our order in October but we're still dealing with Customer service in December 2023).

Read the cancellation policy before ordering.
Purchased from this company before and shipping was 3 months. Sheets were nice, but holes wore through about 13 months later, but since I like to support Canadian business, I purchased again.

I specifically chose a color that didn't list as out of stock. My order was placed and card billed on Oct 24. 9 weeks later, my order had not yet shipped. I have reached out to customer service and been told they are shipping 'once back in stock'. I have requested to cancel my order as it is not yet shipped, but according to their policy: orders cannot be cancelled. Once received by me, I can return them, but if it is more than 30 days until they are received back there will be no refund, only a store credit issued.

Update: item finally shipped on Jan 8th and was received on Jan 11.

BUYER BEWARE!!! PRODUCT MAY BE GOOD BUT COMPANY IS NOT AT ALL!!! Extremely poor customer service and false advertising! DO NOT BUY FROM HUSH!!! I ordered a hush weighted blanket as a present at the end of November for a mid-December birthday. It is now after Christmas and still no blanket and no response to several emails demanding explanations save for a single response after my first email saying it was on back order. I have now requested a cancellation of my order AND full refund and am still waiting for a response. UNBELIEVABLY POOR SERVICE!!!

I just received an order of the women's pajamas. I wanted to wash them before wearing-- unfortunately, there were NO care or washing instructions within the top or bottom (and it's federal law that cleaning instructions be included; the material the pajamas was made with was included but not cleaning instructions). Either way, I washed and then put them in the dryer on low. These pajamas were incredibly expensive and I was shocked how horribly they shrunk!!! They are way too small now, especially the length of the arms and legs. I am really disappointed.

It never ends. I've tried to remove my email from their list several times. If you buy a blanket your signing up for daily email promotion marketing.

Good luck.

Worst customer service!! Took more than 3 weeks to deliver my blankets and full of excuses with returns. Rather buy from another company and save yourself money and hassle.

I ordered a duvet cover and sheet set at the beginning of Nov 2023. These items were in stock at the time I placed the order and I paid express shipping to have it delivered as soon as possible. Now it’s days before Christmas and I still have not received it. I’ve followed up with them a few times now and all they say is it’s on back order. It should ship in the next week or two. Now it’s expected to ship in January! And there’s no word on refunding the shipping costs because what’s the point now?! I hate dealing with this company. They’re awful. I love the products but not worth the hassle.

I ordered the white queen duvet and cover in Oct/23…after many follow-up phone calls with no product/backordered..I finally agreed they ship a grey one instead. The invoice billed me twice and I was told no matter will only charge for one. ? I received the product and had to return as too heavy for me…however I was charged $53.67 return fee ($251.16-$53.69=$197.49 refund.). I questioned the return fee as NOT explained under THE FREE RETURNS AND EXCHANGES section….only at the very bottom of the page. Which you don’t check out when ordering but should! When I called/questioned customer service and asked to speak to her manager…she hung up on me!
DO NOT ORDER FROM THIS COMPANY!

Soo I bought a pj set for my wife on the 5th and called 10 days later just making sure that it was on its way. I talked with a lady from customer service where she said it might be back ordered or doesn’t know if it’s ordered!! She promised she’d get back to me that night to tell me what’s going on but of course didn’t!! I talked with customer service on a chat where all they wanted to do was have a pissing match with me a didn’t find anything out for me so I cancelled my order. After 1 of them calling me a liar no problem taking my money but don’t want to tell me where it is!!! Then to top it all off sent me we’re sorry call us so we can fix it and the phone # doesn’t exist I won’t spend another dime with this company and I’m hoping other people won’t either terrible customer service I guess they’ve got to big to give a damn

Don't waste your money on the Bamboo cooling sheets, mine lasted 4 months and HUSH won't do anything about it, they told me torn and worn sheets are not covered by warranty! Then they offer you HUSH bucks, why would I want to spend more money with you, as you don't stand behind your product !!

They deserve a zero. This company is a fraud. After being guaranteed delivery before Christmas it’s been nothing but excuses for a delayed delivery.
Called December 8 2023 for a refund but was told no. Calling the bank tomorrow to report fraud and have bank reverse charges.