Hayfield Arvostelua 

I am one of Hayfield’s homeowners, and I have to say that throughout the purchasing process, the customer service was excellent. However, that changed very quickly once contracts were completed and the keys were handed over.

Now, three years on, I am still having to chase customer service regarding unfinished works, snagging issues, and faults that remain unresolved.

This has become incredibly frustrating and deeply disappointing.

The whole team are fantastic. I’d like to give a big shout out to Mark who is very approachable, really helpful, friendly and always listens to our comments. Nothing is too much trouble.
We’ve had a variety of small snags since moving into our new home. Every member of the team that’s come to the house to remedy each problem, has been friendly, helpful and polite.

Think twice before buying a home from Hayfield.
Unless you’re ready to deal with shockingly poor customer care service and substandard construction that will seriously impact your daily life, stay away.

We purchased our Hayfield ( hayfield grove in Hallow ) home in June 2024, and since then it has been nothing but constant stress and frustration. Hayfield and their contractors repeatedly shift blame and avoid responsibility, while their customer care department shows zero internal communication or accountability. Issues drag on endlessly with no real solutions.

This has been an extremely disappointing and exhausting experience. We strongly regret our decision and would not recommend Hayfield to anyone considering a new home.

The sales staff and site staff at Hayfield Heights, Gotherington are first class. Nothing is too much trouble to rectify any inevitable issues that come with buying a new property…which we love btw.

Thanks to Anita and Victoria and Cory for everything to date

A couple of years ago we looked at a new estate of houses built by Hayfields that impressed us and made us seriously decide we ought to now think about down sizing. Over the next 12mths we visited 5 different builders sites including Hayfields. It became clear that Hayfields were in a league of their own, from the style, layout, size of plots, what came as standard as apposed to an extra and most importantly the quality.
This started with sales office at Hayfield Gardens. The staff were very professional but so welcoming. Laura, Claire, Georgina and Libby have looked after us well. The 3D model really helps you understand the site layout, plot/garden sizes, and the projection of light and shade on each plot over a 24hr period was extremely helpful.
Once we had put a deposit down on our plot we received a weekly email with what had been done, photos and what was next. This was really helpful to see what was happening and how.
Our completion was nearing Christmas but Mark the Assistant Site Manager worked tirelessly with all the trades to get us in for Christmas without compromising the standards we expected of Hayfields.
We employed a pre completion snagging survey the week of completion and then had a meeting with Mark who went through the report with a fine toothcomb and explained the relevance of each point, what had already been actioned and what was still to be actioned. After Christmas all the relevant trades have been in to action any issues raised. They have all been respectful of this now being our home and not just a plot and worked hard to make sure we are completely happy. We feel very looked after and listened to. So much is included in a Hayfields home that is not even considered or is an extra with the other builders. We know weve made the best choice.

Very prompt and friendly responses to all our questions. Very personable approach from Claire. Very clear information throughout. Claire has been a key element in us choosing a Hayfield home and has been a great source of information during our very long purchasing experience. Thank you!

My husband and I have been looking at an estate for 2 years before we finally committed! Claire has been so lovely, helpful and patient throughout! Would certainly recommend Hayfield to any friends and family looking at new builds.

We can't fault Hayfield and the team at Hayfield Gardens in Toddington.

Whilst still one week away from completion we have been kept updated every week since we put down our reservation fee 9 months ago.

Our thanks go out to the sales team, Izzy, Laura, Clare and Georgina who have all held our hands throughput this process and always been happy to answer questions no matter how obscure. Also the site team especially Mark who was extremely clear in his demonstration in the house.

Absolute cowboy builders. We have had nothing but issues with hayfield, the estate and home seemed so lovely prior to moving in. However hayfield are cowboy builders, they have no clue what they are doing. We had arguments for nearly 2 years regarding a damaged bath they tried to cover up. They finally replaced the bath, which was chipped when installed. They left it full of dirty water, so we were unable to check the bath right away. We reported this within 10 days and were told there was nothing they could do. We spoke with ROCA and they have again confirmed the damage would have occurred from tools being dropped etc. The bath was supposedly checked over and there were no issues, however first time it’s been used and it’s leaked through our kitchen ceiling.

This is our 5th new build home and the design and build quality of the house is excellent. The aftercare service, fixing what few snags there were was excellent and point contact from Hayfield Luke, has been incredibly helpful and efficient at managing the different trades required to fix the snags.
Would we buy another Hayfield property? Yes.
The design is very good making effective use of space in the available areas; the kitchen appliances are good and ample storage. One niggle is that our detached garage is further away than most.
The air source heat pump takes time to get used to and get control off but is efficient and cost effective.

Overall we are happy with our Hayfield property and positive about our move to Bromham. Whereas occasionally in the buying process they went a bit 'corporate' on us, this was smoothed by Georgina who was great at filtering and explaining things when asked.

There has been and will be fixes required as with all new buildings, snagging occurs and gets remedied. So far Hayfield has done nearly all they have been asked in tidying or repairs as sub-contractors sometimes 'overlook' issues they leave. Overall the products are among the best we've seen. A lot of the credit goes to Paul the site manager who was very helpful in any interaction and helpful in advising on some technical aspects. A great addition to their team and hopefully appreciated because he communicates on a respectful human basis.

Still early days and aware that some issues persist for other residents. This is because we joined the estate late in the development so we're not fully aware of everything. We are aware unannounced layout changes have occurred and we had seen the negative aspects of that early on. But we are pleased overall to date and hopeful everything gets done.

You could do worse, but recognising a house is probably the largest purchase anyone will make, it needs to be good, future proof and right.

Hayfield Gardens staff are friendly & have given clear & regular information. Always get back to you with our questions asked.
We have a weekly update on our build with photos which is reassuring.

We went for a viewing today and the agent, Lauren, was absolutely amazing. She was genuinely warm, very knowledgeable about the development and other developments, was just perfect host in showing us the show home. We may likely not end up purchasing a property at the Hayfield lodge Cambridge but are impressed with the build quality and especially the customer service. Well done to all involved.

Georgina delivered exceptional service, supporting and guiding us from purchase to move-in. She handled our questions efficiently, went above and beyond her role, and even filled gaps left by our estate agents. Given our circumstances, her help was invaluable—she’s truly a great asset to Hayfields.

Product (i.e. property specs) and choice of house types/prices is outstanding, matched only by the engagement, support and clarity of information from Claire. The whole experience is ultra-professional and high-value.

Georgina and Claire looked after us extremely well during our enquiries about the properties available for sale. They provided us with all the information we needed to know about properties on sale. Wonderful experience at the show home.

From start to finish I can’t fault the whole house buying process with Hayfield. Hazel and Katy were amazing in Sales, but stand out for us was Luke who took over as our contact once we had exchanged. He goes above and beyond to do anything he can to make the process as smooth as possible. Definitely the Hayfield MVP. Homes are great quality and I wouldn’t hesitate in buying another Hayfield home. In the future.

Terrible. Quality is not as advertised and appalling customer service.

I am very impressed with the experience I received from Hayfield park. A thank you to the sales team who went above an beyond. As with all new builds, there were some snags but these have been dealt quickly, smoothly & professionally by our CC Manager Luke. He is an asset to Hayfields! Should the occasion arise I would buy another Hayfield home.

All throughout our process Luke has been absolutely brilliant.

We had received thorough fortnightly updates from the date of exchange all the way up to completion.

He has gone above and beyond to rectify any slight issues that we have had without hesitation and to the full extent.

His support has been exceptional and has made the house buying process a lot easier.

Could not fault Hayfield from the start to the end of our process with them.