Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ho dovuto rimanere in stretto contatto con Gloverall a motivo di un reso per cambio taglia dall'Italia verso UK. Il corriere da me scelto per la restituzione è stato pessimo nella gestione dello sdoga... Näytä lisää
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... Näytä lisää
Yritys on vastannut
Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Yhteystiedot
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, Yhdistynyt kuningaskunta
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4,3
Erinomainen
2 t. arvostelua
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Gloverall
Hello Kim
Thank you for your review. We are very happy that your order arrived quickly without issues, you were pleased with our service and most of all were happy with the quality of our products.
Regards,
Gloverall.
Cost of return
Cost of return, wo9nderful poroduct, but sizes do not correspond to US sizes.
17. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello Thomas
Thank you for your review. We're happy that you liked the product, but it is a shame it didn't fit. We are a British company so we don't size our products in the US fashion. If you were unsure about sizing there is a size guide on all of our product pages which contains the key measurements that one might need to determine which size would fit them best.
Regards,
Gloverall.
The coats were lovely quality and…
The coats were lovely quality and arrived in a fabulous packing box. I ordered 3 coats; the child's duffel is adorable, warm and good value for the money.
3. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello Sharon
Thank you for your review. We are very glad that you are so pleased with your coats, both the coats themselves and the packaging. We take great pride in the quality of our garments, so it is always nice to hear from a happy customer.
Regards,
Gloverall.
Delivery fast!
14. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello Juei-min Huang
Thank you for your review. We are always glad to hear from a happy customer. We are happy that your ordered arrived quickly and without any problems.
Regards,
Gloverall.
Excellent product sold at competitive…
Excellent product sold at competitive price and delivered quickly.
14. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello William
Thank you for your review. We appreciate you taking the time to tell us about your experience. We are pleased that you were happy with your purchase and the delivery was quick without issue.
Regards,
Gloverall.
Fantastic customer service and fabulous…
Fantastic customer service and fabulous coat. I couldn't be more thrilled!
29. tammikuuta 2025
Vastaus yritykseltä Gloverall
Hello Happy customer
Thank you for your review. We are delighted to hear (read) that you are so pleased with our customer service and your coat. We hope that the coat keeps you warm for many years to come.
Regards,
Gloverall.
Vastaus yritykseltä Gloverall
Hello Peter
Thank you for your review. We are glad that you are so happy with your garment, its quality and worth the price. We are also glad that you were satisfied with the speed of delivery and that no issues occurred.
Regards,
Gloverall.
Vastaus yritykseltä Gloverall
Hello Stephen
Thank you for your review. We're glad that you were satisfied with the quality of our products and the shipping was fast and arrived without any issues.
Regards,
Gloverall.
Vastaus yritykseltä Gloverall
Hello Benjamin
Thank you for your review. We are happy that you were satisfied with our service and there were no problems with your order. We hope that you enjoy your order.
Regards,
Gloverall.
Vastaus yritykseltä Gloverall
Hello Gregory
Thank you for your great review. We are pleased that you approve of our website, that you received your delivery quickly and without issue, and were impressed with the quality of our products. We take great pride in the quality of our garments and materials, so we're happy that you agree.
Regards,
Gloverall.
excellent purchase
excellent purchase - not only does it make me look cooler than a lot of very cool things [which is of course great] but also heralded the arrival of sunny weather
11. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello David
Thank you for your review. We're glad that you are so happy with your purchase and hope it serves you well.
Regards,
Gloverall.
The coat is very well made
The coat is very well made, and the wool is very warm. The best part is the size guide on website helped me to choose the right size, no need to return for a size change. I love this pea coat!
10. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello customer
Thank you for taking the time to leave a review. We greatly appreciate any feedback but it is especially nice to hear positive feedback. We are glad that you're happy with the quality and warmth of the coat, that it was the right size and the sizing guide was of such help in selecting that right size.
Regards,
Gloverall.
The return experience
Unfortunately the coat I ordered didn’t suit me so I had to return it, at a cost of €28, on a coat that I paid €650. I await my refund.
10. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello David
Thank you for taking the time to review. We're sorry to hear that your coat didn't suit and you had to return it. As stated in our policy, we aim to process all returns within 7 working days. We will process your refund as soon as possible.
Regards,
Gloverall
Awesome experience
10. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello Giulio
Thank you for your review. We are very glad that you had an awesome experience with no problems.
Regards,
Gloverall.
Great quality product delivered in a…
Great quality product delivered in a timely manner.Will definitely shop with them again.
7. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello David
Thank you for your review. We appreciate you taking the time to tell us about your experience which we are very glad was a positive one. We are glad that your order arrived in good time and you were so satisfied with your product. Thank you also for considering for your future purchases. We look forward to it.
Regards,
Gloverall.
Perfect,
Perfect,
order was fast and easy on the website.
Fast delivery in a good package.
23. tammikuuta 2025
Vastaus yritykseltä Gloverall
Hello Mr José
Thank you for your review. We are very happy that you found your overall experience with us to be 'perfect'. We're glad that you found it easy to use the website, that ordering was quick and there were no problems with the delivery.
Regards,
Gloverall.
Ich habe zweimal innerhalb weniger…
Ich habe zweimal innerhalb weniger Wochen einen Mantel bei Gloverall bestellen wollen. Beide Male wurde ich erst auf meine Nachfrage hin informiert, dass der Artikel nicht lieferbar ist, obwohl er auf der Webseite als lieferbar im Angebot war. So etwas habe ich in über 25 Jahren, die ich im Internet bestelle, noch nicht erlebt. Nicht nur, dass dies schon an sich ein Ärgernis ist - die Bestellung wurde auch umgehend von Gloverall abgerechnet, so dass über die Kreditkarte Auslandsgebühren für die Zahlung und für die Rückzahlung angefallen sind.
19. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Gloverall
Hello Christoph
Thank you for sharing your experience. We are sorry that you were unsatisfied with our service. I can see that you ordered the same item both times with different accounts. Regarding your first order, we did send an email to inform you that the item wasn't in stock four days before you sent your email. We also sent an email for the second order two days before you sent your email, so you were informed both times. As explained in those emails, there was a system software issue which caused the item to be counted as in stock when it was not. We are sorry that this
Regarding your payment, orders are billed when they are made, so it appears on Shopify already being paid for. Customer service refunded your order in full through Shopify, so any transaction tax couldn't be refunded by them and in fact it cannot even be seen by them. We also gave you a 10% discount code for a future order as compensation.
Regards,
Gloverall.
Hervorragende Qualität made in GB
Hervorragende Qualität made in GB, Schnitt, Material und Verarbeitung absolut überzeugend.
22. tammikuuta 2025
Vastaus yritykseltä Gloverall
Hello Dietrich
Thank you for taking the time to leave a review. We are happy that you deemed the quality of our garment, cut, material and workmanship to be excellent. We take great pride in our products so it is always great hearing from satisfied customers.
Regards,
Gloverall.
Very Good experience on second trial
Very Good experience on second trial. The Churchill Pea Coat is excellent quality and fits very nicely. Shipping to Germany without any problem or customs trouble.
Full recommandation!
4. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello Ralf
Thank you for your review. It's excellent to hear (read) that you were happy with your experience with us. We are glad that you are happy with the quality and fit of your Peacoat and that there were no problems with the delivery or trouble with customs. Thank you very much for the recommendation.
Regards,
Gloverall.
Brilliant company!
Ordered replacement horn toggles with brown leather for my old duffle coat from Gloverall. The horn toggles arrived very quickly, lovely quality and nicely packed. Top company! that I will use again. Thank you.
3. helmikuuta 2025
Vastaus yritykseltä Gloverall
Hello Andrew
Thank you for your review. We are glad that you received the toggles and leather that you needed without issue and were happy with their quality and our packaging. Hopefully, you can repair your old coat and it continues to keep you warm.
Regards,
Gloverall.
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