First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several ren... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I spoke with Jodie on the phone and she went through all the questions to get my quote started. As a first‑time buyer, I honestly couldn’t have asked for anyone better. She was super helpful, really... Näytä lisää
Yritys on vastannut
Becky handled my renewal superbly ; she was very friendly and also skillfully answered my other queries .PLUS my annual insurance went down by over £70 ! Give First2Protect a call .
Yritys on vastannut
Rachel was very pleasant and answered all my questions promptly. Unfortunately my current Landlord insurance provider is providing a large cash back making their policy 50% cheaper once you take their... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
first2protect.co.uk
Yrityksen kirjoittama
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Yhteystiedot
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Yhdistynyt kuningaskunta
- 01392 849750
- insuranceservices@first2protect.co.uk
- www.first2protect.co.uk
4,9
Erinomainen
6 t. arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful and friendly
Have been really very helpful has given great advice and a pleasure to deal with
27. huhtikuuta 2026
Vastaus yritykseltä First2Protect
Thank you for taking the time to leave such a kind review. I’m really pleased to hear that you found the advice helpful and enjoyed dealing with me. Your feedback is very much appreciated.
Alteration to insurance portfolio
As usual, a very professional service. All queries answered.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your continued feedback. I’m glad to hear you found the service professional and that all your queries were answered clearly. Your trust and comments are greatly appreciated.
Very helpful
I spoke with Curtis Gillard and he was very helpful. Great to actually speak to someone that genuinely wants to help. Great service. Thank you
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your lovely feedback. I’m really pleased to hear that Curtis was able to help and that you felt genuinely supported throughout the conversation. Providing a helpful and personal service is very important to us, so comments like this mean a great deal.
Great service
Theodore provided a polite, knowledgeable, and considered service. Highly recommended.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your recommendation. I’m very pleased to hear that Theodore provided a polite, knowledgeable, and thoughtful service. Feedback like this is greatly appreciated and reinforces the standard we aim to deliver.
I had a difficult insurance issue and…
I had a difficult insurance issue and was getting no-where but Oscar took the time and sorted a satisfactory result for me. I am relieved and very pleased with the surprising outcome. Thank you
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for sharing your experience. I’m really glad Oscar was able to take the time to understand the issue and achieve a satisfactory outcome for you. It’s great to hear how relieved and pleased you feel, and we truly appreciate you taking the time to leave this feedback.
Phone call / customer service
Phone call / customer service was clear and professional. Patient and explained any concerns. Excellent.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your excellent feedback. I’m pleased to hear that the call was clear and professional, and that your concerns were explained patiently and thoroughly. Your comments are very much appreciated.
Efficient
Efficient, responsive, clear explanation and very helpful.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. I’m pleased to hear you found the service efficient, responsive, and helpful, and that the explanations were clear throughout. Your comments are greatly appreciated.
Vastaus yritykseltä First2Protect
Thank you for your feedback. I’m delighted to hear you received a quick response and that Evie provided excellent service. Your comments are greatly appreciated.
Rosie was absolutely fantastic from…
Rosie was absolutely fantastic from start to finish, answered everything i needed and a shoulder all the way!
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your wonderful feedback. I’m delighted to hear that Rosie supported you so thoroughly from start to finish and took the time to answer everything you needed. Providing reassurance and consistent support is very important to us, so your comments truly mean a lot.
First2Protect - professional service
First2Protect are a really smooth way for me to sort out my house insurance. My needs are a bit unusual and broke other providers, however they worked with me to get a deal sorted. Through several renewals they have given me good service and their portal is useful. I saved £200 on this latest renewal and not much else is going down in cost right now!
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your detailed feedback. I’m really pleased to hear that we were able to help with your more unusual requirements and work with you to find the right solution. It’s great to know that the service has remained consistent across renewals, that you find the portal useful, and especially that we were able to achieve such a significant saving on your latest renewal. Your continued trust and comments are very much appreciated.
I called today for a policy adjustment…
I called today for a policy adjustment that I thought was tricky and the adviser Alfie was great. He took me through it and arranged the details. I was very happy with the service. I've used F2P for a while now and the customer service is top notch.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your great feedback. We’re delighted to hear Alfie was able to help with your policy adjustment and make the process straightforward. It’s wonderful to know you continue to receive top‑notch service from F2P — we really appreciate your loyalty.
Really helpful service
Really helpful service. Not pushy or trying to rush me
Would totally recommend
22. huhtikuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your kind review. We’re really pleased to hear you found our service helpful and pressure‑free. Your recommendation means a lot to us.
Great customer service experience from…
Great customer service experience from james and charles . It was made very easy and well explained.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your great feedback. We’re really pleased to hear that James and Charles made everything easy to understand and provided such a positive service experience. We’ll be sure to pass on your kind words to them.
As pleasant as insurance can be
Rachel was very pleasant and answered all my questions promptly. Unfortunately my current Landlord insurance provider is providing a large cash back making their policy 50% cheaper once you take their cash back into account.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for taking the time to share your feedback. We’re really pleased to hear that Rachel was pleasant and able to answer all of your questions promptly. While we’re sorry to hear we couldn’t beat your current provider’s offer this time, we truly appreciate you considering us and hope to assist you again in the future.
Jodie was incredible
Jodie was incredible. She helped me through the whole process and was very knowledgable and answered all my questions. Thanks! Paul
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your kind feedback. We’re delighted to hear that Jodie supported you throughout the process and answered all of your questions so clearly. We’ll be sure to pass on your thanks to her.
Excellent customer service
Excellent customer service
Curtis was polite, knowledgeable and helpful.
22. huhtikuuta 2026
Vastaus yritykseltä First2Protect
Thank you for your excellent feedback. We’re pleased to hear that Curtis was polite, knowledgeable, and helpful, and delivered a great customer service experience. We’ll be sure to pass this on to him.
Pleasant telephone conversation
Jodie the lady I spoke to today was extremely helpful very pleasant and knew what she was talking about I could not have wished for a more pleasant experience on house insurance she is a credit to your company
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Jodie the lady I spoke to today was extremely helpful very pleasant and knew what she was talking about I could not have wished for a more pleasant experience on house insurance she is a credit to your company
Aaron was excellent -efficient and…
Aaron was excellent -efficient and courteous and F2P always provide a competitive quote. I insure all my properties through them.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your great review. We’re pleased to hear that Aaron provided efficient and courteous service, and it’s wonderful to know you continue to find our quotes competitive. We really appreciate your continued trust in F2P to insure all your properties.
Home and contents insurance
Oscar was very good and helpful with our enquiry with regards to home and contents insurance and eventual insurance agreement. I am not the fastest person on a computer or smart phone but he had the patience to help and wait while I got things sorted. From the agreement I received from the insurance company I made a substantial saving. As a pensioner this was all savings are well received I can recommend Oscar as a very helpful and patient person and I thank him for his time.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your thoughtful review. We’re delighted to hear that Oscar was patient, helpful, and able to guide you through your home and contents insurance at your own pace. It’s especially great to know he helped you secure a substantial saving — we know how important that is. We’ll be sure to pass on your kind thanks to Oscar.
Pleasant and helpful made things clear…
Pleasant and helpful made things clear for me
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä First2Protect
Thank you for your feedback. We’re glad to hear you found the service pleasant and helpful, and that everything was clearly explained. We really appreciate you taking the time to share your experience.
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