etnies Arvostelua 81

I ordered my shoes and shirt on Thanksgiving. It's now December 13th. I never received a tracking number or shipment confirmation. "Its Black Friday" I thought. I was patient. 9 days later I sent an email asking for an update and got shipping info the next day. These guys clearly lost my order. I still don't have it. The only correspondence has all been automated, even after I complained about not getting an apology or explanation. There are plenty of other shoe companies who actually care about the customer. I'm 100% done with etnies, es, thirty-two and emerica.

Never received my last order after getting an email from Etnies claiming the item had shipped with a non-working USPS tracking #. Waited 3 days USPS still had no information. I emailed Etnies several times and 4 days later. I get a reply claiming they've had issues with USPS not showing any info but "most" items arrived within 2wks. They expect customers to believe this and wait 2wks while knowing their order will not arrive. I contacted USPS who confirmed what information Etnies gave me wasn't correct and Etnies only created a label, but never gave it to USPS. After emailing Etnies again to inform them of what USPS confirmed. Several days later Etnies reply still claiming the same story and offering no help. USPS stated they had no issue with their tracking information not working. USPS also stated the package would've been scanned at their local sorting facility along with each facility along the way and should've arrived by now. It was clear at this point Etnies never shipped my item..But I hoped Etnies would do the right thing and actually ship my item out. Instead they just ignore my emails. Now bare in mind I had just received my 2nd order from Etnies that shipped by USPS with a working tracking # that arrived 5 days after USPS received it. But this order has reached 10 days with no information on a package that would've been here days ago. But Etnies offered zero help from the beginning after taking my money. They have very poor customer service and clearly scam customers in several different ways. This was also a Christmas gift as well. I'm disputing this charge first thing Monday morning, Dec 1st making it 11 days since Etnies claimed it had shipped with no tracking information. I guess I just got lucky on my first 2 orders although the amount of money was less than this order. I will be filing a complaint with the BBB as well.. Companies like this need shutdown. Taking people's money while giving them the runaround causing a lot of unnecessary stress and time. Along with holding up people's money right here at Christmas while waiting on the charge to be disputed.

Terrible company! My husband bought me some trainers from the website but when they arrived they didn’t fit. We have tried to contact them 5 or 6 times now to try and get details of how to return them and get a refund. They have totally ignored us. I’m not sure what to do now as the shoes are useless to us and Etnies seem to be ignoring us. They shouldn’t be trading online if they do not have a robust returns service!! I’ve never known a company like it- avoid them at all costs!!!

I bought a pair of Etnies shoes from Schuh (UK) website and they started splitting along the canvas within one week. At a month old they have completely split and look like they have had a hard 2 years use! I contacted Etnies direct as I mistakenly thought they would be shocked and keen to rectify the problem. Instead I got a reply saying contact the supplier. No interest in the fact their product had fallen apart so quickly. Upon reading the reviews here I can now see they are probably perfectly aware of their quality issues. I’ve learnt my lesson though, first and last time I buy Etnies.

This website is only good if you like browsing every shoe style and color to find your size. The filters appear to give the option of showing the color and size you're looking for, but when going to the product page, you'll find that the size you wanted isn't in stock. Plus, only garbage looking shoes or random sizes are available and on sale. This has been my experience for the past year - prior to that, prices and selection were good.

Sehr aufwändiger Prozess bei Rücksendungen und der Kundendienst antwortet entweder mit KI (AI) oder liest die Fragen nicht korrekt. Sehr schlechter Service.

Never assume because they are a well known brand name that the shopping experience with Etnies will be reliable and efficient! I assumed this and chose to buy the trainers I wanted direct from them rather than another site with cheaper shipping. It's been a terrible experience. Customer services have been incompetent and though apologetic for the "stress and confusion" they admit to causing me and the delay in shipping from their warehouse "outside of their usual dispatch window". They say,"That kind of hold-up isn’t the standard we aim for, and we apologize for the inconvenience". However, they will not refund my shipping costs or help me in any way! Don't buy from them!

Now they’re lying about giving away free shoes when you buy accessories. I got an email on this today, had a look and it turns out (massive surprise), you need to buy shoes and get a free accessory (or whichever is cheaper which is clearly the accessory…) horrible people.

Terrible customer service.
PayPal accidentally overrode my address with an old address and I contacted them before the goods left and they wouldn't update.
I spent three days working with usps and they said etnies could have updates from their business account from the start.
I like the shoes but their customer service was so shit.
I ended up having to find someone who lives in LA to intercept them off the doorstep. Usps would only take the update from the shipper and etnies kept respind8ng I had to deal with it.
I know I should have double checked the address in the first place but they were no help at all. Not skating etnies again after this batch.

Beware of this thieving company- working with Niedecker.

Beware of this company! Caveat emptor.
They forcefully shipped mistakenly bought goods, I returned them intact, and they refused to refund me in bad English, all the while keeping my money and returned goods at the same time. Dishonest and thieving company. Had to fight them via Paypal to get my money back, won eventually. Awful.

Date of experience: February 27, 2025

Bestelling bijna 2 maanden geleden gedaan. Niks geleverd. Geen contact op welke manier dan ook. Geld weg.
Geheel geen service.

DO
NOT
BUY
FROM
THIS
WEBSITE

De schoenen werden nooit geleverd en ze weigeren een terugbetaling te doen. De service is nul.

They really just don't want to do refunds. The package that I sent back to them was returned to me because the customs forms that THEY emailed me wouldn't work. This is a cut and paste of their response to me:

Thank you for reaching out and sorry to hear that your shipment got returned back to you.

All your described problems have nothing to do with us; we are not Dutch customs and can't do anything about their procedures.
We have also nothing to do with your shipment back to us from the UK, you need to arrange your own return shipment.
We have many returns from the UK without any issues but it could be that duties need to be paid.

Please do not use Royal Mail but use couriers like UPS instead.

Thank you

Etnies Customer Support

I've already paid to return the items, what company doesn't include a free returns label in this day and age?

Hola el 6/8/2024 compré dos zapatillas marana en la pagina etnies.com y ahora el tracking service no funciona y me temo que es un scam. Mi
Order Number is 2024080633473183
Me gustaria solicitar un reembolso
Gracias

I got a new pair of Etnies about 4 months ago and the bottom of the right shoe has almost completely come off, it looks like a giant tongue and the other side is starting to fall apart to. Would not recommend they are cheaply made shoes.

Got the shoes 3 months ago and there is holes in both heels. Poor quality.
No more.
Going for DC next.

Got the shoes, tried the shoes, didn't fit and had to return. They refused the return (which is illegal) on the grounds that there was a bit of dirt on the sole. Tried multiple times to get them to obey the law, got only canned responses back. Do not order from here.

in response to reply, which came after a year and a half: The shoes weren't worn, like I said, they didn't fit. BUT! even if they were, your policy does not trump law. If you want to rectify this and give me a refund, you have my number.

Total scam I've not received any shoes after being charged twice, received an email reply saying they have been delivered when they have not been delivered. Never use this website!

Ordered 2 hoodies. 1 green with orange logo and one black with white logo. Both hoodies were supposed to be large. They both showed up with large tags, however 1 was twice the size of the other. Also, the green one showed up with a black logo and ripped as soon as I attempted to put it on. Customer service offered me 10% off my next purchase. That’s it. 10%!!! I have been buying their clothing for over 20 years, and there is absolutely no way in hell I will ever give them business again. Terrible company with even worse customer service.