CRUISE KINGDOM Arvostelua 

HAVING RUINED MY HOLIDAY IN JAPAN - WITH NO REAL APOLOGY - I CANCELLED MY NEXT CRUISE WITH THEM BACK IN APRIL. I WAS NOT PREPARED TO TRAVEL WITH CRUISE KINGDOM AGAIN. THEY HAVE IGNORED THAT CANCELLATION AND CONTINUE TO SEND DEMANDS FOR PAYMENT - 10 OR MORE TO DATE - DESPITE MANY EMAILS REMINDING THEM OF THE CANCELLATION.
TOTALLY USELESS - DON'T USE THEM

Max was really helpful and we booked our cruise for a great price.
Have used this company previously so feel confident in recommending it

Absolutely effortless, max made it so easy to book and even upgraded us, will definitely be using cruise kingdom again due to Max making it so simple😊

I hope this company has improved now. If so I expect them to refund my £1250 as they will not now be able to do what they promised, which was to use my money as a deposit for another cruise. Max also said that Cruise Kingdom would not be beaten on price. He was miles out. I have used Iglucruise.com 3 times since and they have been excellent. Honest and trustworthy. I wrote a letter of complaint to the CEO of Cruise Kingdom, he just said send me £25 and I will send you some forms you need. I expect it was another lie, he'd already got plenty of my money.
I just checked for my next cruise. I checked their website today, but couldn't find a price.
If they do the right thing I will let you know. But I very much doubt it. Be VERY VERY careful.

I was initially hesitant when ringing to book a cruise I had seen advertised for a very attractive price. However, Max was professional and reassured me and was very helpful in providing full details regarding flights and accommodation, and in booking the best cabin possible. Still all seems too good to be true, but fingers crossed and look forward to getting the paperwork verification. Thanks Max.

Max was very helpful, answered all my questions and sorted out my flights and cabin requirements.

Your agent Max was so helpful dealing with a complicated booking and he rang back as promised every time until booking was finalised

Easiest and best booking I have ever received
Max was brilliant
So many thanks

Sam was very helpful on the phone today, I've had to move a cruise that I booked to next year and he was able to do this for me and I'm very happy and relieved that it was done so efficiently.
Sam phoned me back after I booked it and said they had upgraded my inside cabin to a window cabin....that made my day..Thankyou Sam good job x

Cruise cancelled by Norweigan in February this year and still Cruise Kingdom have failed to return our deposit. Phone calls just fob us off with the fact that they have delays in their accounts dept. Oh by the way you cannot talk to the accounts dept!

Cruise booking cancelled by MSC on 2nd February - was told 90 days for refund (which I was very unhappy about) waited 90 days and now too busy to deal with the refunds. No customer service whatsoever, don't answer emails, excuse after excuse, am now going to ABTA as I am sick and tired of Cruise Kingdom. Sally

Their prices are ok and booking is straightforward but although I specified that I didn’t want to fly on certain airlines they booked codeshares and concealed that they were on those planes Then they put us in a lousy hotel (we had to change room three times because of floods/leaks) and then wriggled out of honouring what the hotel promised and didn’t deliver (ie part comp). They certainly didn’t take the longterm view - I’ve booked three cruises in the 4 months since (all more expensive and two including other people too) so they saved about £150 and lost out on just shy of £29000 bookings (so far).

Max was very helpful and provided us with all of the information necessary to make the right decisions regarding the most convenient airlines, flights, cabin grade etc etc. The documentation was issued quickly and we felt we had made the right decison regarding our cruise.

I have now sent 6 emails asking for my deposit of £900 be refunded after the cruise was cancelled on 22 Feb 2024. Has anyone else faced the same problem?
I used to believe that Cruise Kingdom provided a great service, but I'm not so sure now........

Max was very helpful,explained the visas I needed to get,and travel insurance,also to check at the doctor if we need vaccinations,plus he sorted out our flights.can’t fault him.

Max was extremely helpful, answered every question I had, found all information quickly -cabins, prices, benefits, flights etc. Made the whole experience pleasant and relaxed. Best I have come across in experiences with many cruise agents over the last 30 years.

Very easy to book with very helpful agent Max. Very professional and gave me all information very professionally

Max was very helpful, checked all the details of the cruise, told us all the prices of the different options, answered all our questions & explained everything that was included. Max made booking our cruise a very easy process.

Max was very good … honest very knowledgeable and willing to look at all options …. for example which airport to fly from and what the premiums are and good the cruise ship is .. etc

My holiday started from the day I booked my holiday with Max, it was easy and efficient, really helpful guy. Thanks D