Dealing with Phil at onyx cruises has been nothing but a pleasure. All my inquiries were dealt with in a timely fashion, if he was unsure of something he would go away find out and get back to me with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Phoned up after seeing a great deal on Facebook. Mark was the representative that we spoke to, he took our details and took time to make sure all were correct. We were told all about the cruise as... Näytä lisää
Yritys on vastannut
I have just booked a Celebrity cruise with Onyx and was very pleased with the service I received. I live in Spain so everything needed to be completed over the phone, however their agent Phil was very... Näytä lisää
Yritys on vastannut
Mark our customer service travel agent was excellent, he advised us on options that were available on this holiday with both stays in. Bali and Sydney Australia both before and after our holiday, now... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Yhteystiedot
92 Heath Row, CM23 5DG, Bishop's Stortford, Yhdistynyt kuningaskunta
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4,8
Erinomainen
53 arvostelua
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Dealing with Phil at onyx cruises has…
Dealing with Phil at onyx cruises has been nothing but a pleasure. All my inquiries were dealt with in a timely fashion, if he was unsure of something he would go away find out and get back to me without delay.I am organising a safari and cruise package for my 70th birthday along with one of my great friends who is also 70 in the same year. Phil seamlessly married both our packages together without a problem. Onyx and Phil are extremely good at what they do. It’s the first time I have ever used them and it will not be the last.
16. toukokuuta 2026
Excellent service and Phil went above…
Excellent service and Phil went above and beyond to get the best deal possible
21. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words! We’re delighted to hear you had an excellent experience. Phil always goes the extra mile to make sure customers get the best possible deal, and your feedback means a lot to us. We truly appreciate your support and look forward to helping you again in the future!
Warm Regards
Customer Services Team @ Onyx Cruises
Communication with Mark in dealing with…
Communication with Mark in dealing with my booking enquiries were excellent and timeous.
12. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind feedback. We’re delighted to hear that Mark provided excellent and timely communication while assisting with your booking enquiries. We truly appreciate your support and look forward to welcoming you again soon.
Warm Regards
Customer Services Team @ Onyx Cruises
Booking with this company was great
Booking with this company was great. Very helpful with everything. Now looking forward to our holiday Would definitely recommend the company
9. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your lovely review! We’re delighted to hear you had a great booking experience with us and found our team helpful throughout. We really appreciate your recommendation and hope you have an amazing holiday — we look forward to being part of your travel plans again in the future!
Warm Regards
Customer Services Team @ Onyx Cruises
Very efficient!
Our booking was dealt with very efficiently by Phil who was very friendly and helpful.
11. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your lovely feedback. We're so pleased to hear that Phil provided such efficient, friendly, and helpful service while handling your booking. We’ll be sure to pass on your kind words to him. We look forward to helping you again in the future!
Warm Regards
Customer Services Team @ Onyx Cruises
Very professional service
I have just booked a Celebrity cruise with Onyx and was very pleased with the service I received. I live in Spain so everything needed to be completed over the phone, however their agent Phil was very professional and took time to explain the process. I will definitely use Onyx again in the future.
8. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your wonderful review. We’re delighted to hear that Phil provided such professional and helpful service throughout your booking process. We understand that arranging everything over the phone from Spain can be challenging, so it’s great to know the experience was smooth and well explained. We truly appreciate your trust in Onyx and look forward to helping you with your future cruises. Have an amazing time on your Celebrity cruise!
Warm Regards
Customer Services Team @ Onyx Cruises
Helpful and organised
29. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind feedback! We’re glad you found the booking process helpful and organised. We hope you have a fantastic cruise!
Warm Regards,
Customer Services Team @ Onyx Cruises
Courteous and prompt friendly service
30. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words! We’re delighted to hear you found our service courteous, prompt, and friendly. It means a lot to us, and we truly appreciate you taking the time to share your experience. We’ll be here if you need anything else along the way!
Warm Regards,
Customer Services Team @ Onyx Cruises
Excellent experience
Mark was very helpful and was paiciant with me. I didn't feel rushed or pressured
29. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind feedback! We’re delighted to hear that Mark was helpful and took the time to ensure you felt comfortable throughout the booking process. Providing a relaxed, no-pressure experience is exactly what we aim for, so it’s great to know this came across.
We really appreciate you choosing us for your cruise holiday and hope you have an amazing trip!
Warm Regards,
Customer Services Team @ Onyx Cruises
Vastaus yritykseltä Onyxcruises
Thank you for your kind words! We’re delighted to hear you found our service efficient and helpful. We look forward to assisting you with your next holiday
Warm Regards,
Customer Services Team @ Onyx Cruises
Phil our agent was very patient with us…
Phil our agent was very patient with us in what we wanted
27. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind words! We’re really pleased to hear that Phil was so patient and attentive in understanding exactly what you were looking for. Providing a supportive and tailored experience is something we take great pride in, and it’s wonderful to know Phil delivered that for you. We’ll be sure to pass along your feedback to him!
Warm Regards
Customer Services Team @ Onyx Cruises
great customer service
I booked through a guy called Mark, he is always there for any advice, always so helpful and polite, He has made my booking experience so much easier. Thanks Mark.
27. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much, for your wonderful 5-star review!
We’re delighted to hear that Mark made your booking experience smooth and enjoyable. He truly takes pride in being helpful, responsive, and supportive, so your kind words will mean a lot to him.
We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
Warm regards,
Customer Services Team @ Onyx Cruises
Sales advisor was very happy to help me…
Sales advisor was very happy to help me and gave all answers to all my questions. So help to reduce the price so I could upgrade.
25. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind feedback! We’re delighted to hear that our sales advisor was able to answer all your questions and help find you a great deal, including upgrading your cruise.
We’ll be sure to pass on your lovely comments to the team. Wishing you an amazing holiday at sea—we hope it’s everything you’re looking forward to and more!
Warm Regards
Customer Services Team @ Onyx Cruises
Sam was very informative and provided a…
Sam was very informative and provided a holiday that we are really pleased with and a very good price compared with other companies. Thanks Sam
25. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words! We're delighted to hear that Sam was able to help you find the perfect holiday at a great price. We really appreciate your feedback and hope you have an amazing trip!
Warm Regards,
Customer Services Team @ Onyx Cruises
I was pushed for time
I was pushed for time when I rang to make an enquiry, and didn’t expect to book. However booking was made quickly by the lovely Jay and everything sorted quickly and efficiently.
Lovely to deal with a real person on the online chat and not a bot. Good experience all round.
25. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thanks so much for your kind words! We’re really glad Jay was able to help you quickly and make the process smooth, especially when you were short on time. It means a lot to hear that you appreciated speaking with a real person—our team works hard to keep things personal as well as efficient. We look forward to helping you again soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Great service
Just booked a cruise with onyx cruises for the first time and it went really well...my advisor I spoke to was brilliant helpful and really polite his name is Sam. . Glad I phoned now and probably will book again in the near future with sam
Thankyou very much
Mark w
23. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your lovely feedback! We're delighted to hear your first experience with Onyx Cruises went so well. Sam will be especially pleased to know he made such a positive impression—he always goes the extra mile to help our customers.
We really appreciate you choosing us and look forward to helping you plan your next cruise very soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Jay was an excellent agent who handled…
Jay was an excellent agent who handled my cruise booking efficiently and professionally. He made the entire process easy and treated me with respect throughout.I want him to handel and no one else please.
23. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Jay provided you with such efficient and professional service, and that he made your cruise booking process smooth and enjoyable.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Jay. We completely understand your preference, and we’ll do our best to ensure he assists you with your future bookings whenever possible.
We look forward to helping you plan your next trip!
Warm Regards
Customer Services Team @ Onyx Cruises
Vastaus yritykseltä Onyxcruises
Thank you for your lovely feedback! We’re so pleased to hear you found our team helpful and friendly. We’re excited to have you booked for your cruise next year and look forward to supporting you every step of the way until you set sail.
Warm Regards
Customer Services Team @ Onyx Cruises
Jay was very helpful and directed us…
Jay was very helpful and directed us with options to ensure that we had the best experience possible.
22. huhtikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind feedback!
We’re delighted to hear that Jay was able to guide you through the options and help create the best possible cruise experience for you. We’ll be sure to pass along your lovely comments—he’ll really appreciate it.
We hope you had an amazing holiday and look forward to helping you plan your next adventure soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
Professional polite and respectful
Really good phone call with Sam today - I only phoned to inquire and ended up booking
Very knowledgeable and polite, asset to the company
Thank you Sam
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words! We’re delighted to hear that your call with Sam turned into a booking and that you had such a positive experience.
Sam will be thrilled to know their knowledge and service made such an impression – we completely agree he is a real asset to the team.
We really appreciate you taking the time to share your feedback and hope you have an amazing cruise holiday. If you need anything else before you travel, we’re always here to help.
Thanks again!
Customer Services Team @ Onyx Cruises
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