Cruise Circle Arvostelua 

ive booked with this agent before and they are really helpful.
However the admin team from mid counties coop are in my view a bit of a let down.
After having my flight cancelled I had to push to get the issue resolved in the end asking for my deposit to be returned.
The emails from customer service director were really rather a blunt way of not seeing the bigger picture, getting the issue resolved and leaving the client happy!
In the end the issue was resolved but to be honest when I look at booking again perhaps my experience with this lady will put me off.

Philipa was extremely helpful to us today. We are first time cruisers and relied heavily on her advice and knowledge. She really impressed us and guided us through the booking. I can certainly recommend cruise circle and Philipa.

Emma Brownie was amazing. I had a lot of criteria I needed for my cruise and Emma spent hours helping me to find the cruise that provided me with all my needs. I old and deaf and my hearing is worse on the phone. I am also forgetful and get very confused and had contact with her spread over many days but Emma was so patient and kind. I would never have been able to book anything without her constant help

On 27 July I booked through Cruise Circle a cruise from Miami to UK with NCL Joy, paying a deposit of £100 to secure.

On 29 July I sent an email asking what the status of gratuities was as this had not been discussed.

On 31 July I was told by Cruise Circle gratuities are additional.

On same day I asked if the gratuities are mandatory and how much they were.

On same day Cruise Circle replied saying "they will be automatically added to on board account at a cost of $18 per day. If you wish to remove or reduce you can do so on board..."

That same day I got a call from an NCL rep, based in Miami, who said the service charges are mandatory. I relayed this back to Cruise Circle, who still maintained their stance that they are not mandatory.

I did further research and found on NCL's website:

1. Service charges are fixed.
2. Service charges are $20 per day.
3. Fuel surcharges of $10 per day could be added if Texas Light Crude is above $65 per barrel (which it is at present).

I relayed this back to Cruise Circle, whose owner maintains I cannot get a refund of my deposit, despite all the incorrect and incomplete information provided by Cruise Circle so far.

Just booked a cruise with Roberta at Cruise Circle.
Very knowledgeable, very helpful and a great price!

Booked a Cruise, Flights and Hotel with this company which was excellent value when comparing other suppliers, would have been 5* if their telephone service and hours were, better, had to call many times before being able to speak to someone.