Imagine Cruising UK Arvostelua 13 700

Very knowledgeable person

Just today made a booking with Fay.
Very helpful, professional lady who had time for us and ensured we could join our friends who'd booked earlier.
Fay also stayed behind past her shift time, which we much appreciated.
(I only know because I asked)
Top marks.
We are regulars with Imagine, so keep up the excellent work!

It was very easy to book, the call handler was named Robert and he explained everything perfectly, all our options and prices. he was very respectful and polite in fact, a five star performance from Robert.

Dan Wambach was excellent in helping us putting this trip together. Always friendly and willing to help

I sent an email on Sunday to Imagine Cruising, Daniella called me on Monday morning and we concluded the booking by Monday afternoon.
I have been booking holidays for more than 60 years and this was was the smoothest and fastest booking to date.

The holiday looks like it be great, the booking was easy, a great service. I then received the itinerary which shows joining the cruise 1 day later and visiting every town 1 day later. This is vital as I had to book my flights pre cruise hotel and a visit to friends all of which could have been 1 day out. It is vital that correct details are sent and when I rang to query “I will get them to look at and resend the details. The new details received but no apology just details. This is not good and not expected from imagine cruising who have in the past been accurate and efficient.

Well done to your rep Morgan, sorted us with the cruise/Indian pacific ride plus some extra flights to accommodate our visit to friends in Melbourne/sourcing business flights and flights reassurance in the current climate, many thanks, we will have a great holiday as a result

We had a pre departure issue that Bell at imagine cruising dealt with in an empathetic way - made oyr constant worrying disappear .
We’ve used imagine cruiding a few times before and always been pleased but the real test if a company is when there’s an issue and they get 5 stars for this

We had excellent customer support from Thomas Beard in the team while finalising and booking our holiday. He was very helpful and efficient and took time to answer our many questions. He showed great flexibility in helping us to extend our holiday and in helping us to book the right flights. Nothing was too much trouble for him.

Rob was very friendly and helpful answering all my queries.

A great experience when booking by phone. Henry went through the process in a professional and friendly manner.

Booked with Cameron - great advice , very helpful . Our 5th booking with Imagine cruising - they are always excellent itineraries and great holidays

Excellent experience booking by phone with rep Tom.
He dealt with my initial enquiry and then gave me a call back exactly as promised.
All aspects of the trip were explained fully and my specific questions were answered in detail making it easy for me to judge whether the trip would meet my expectations.
Tom was the perfect balance of friendliness and professionalism.
We have used Imagine Cruising for a previous trip and I highly recommend them.

So far so good. Only just booked but great experience.

Great service, competent staff, polite, patient and efficient.

Very knowledgeable helpful friendly conversation

Daniella was really informative and as the trip we have booked was back to back cruises she made calls to try and ensure we got to remain in the same cabin for both cruises. She rang back when she said she would too.

Excellent service received from Zoe following my enquiry about an Imagine package. She gave full details of the itinerary and all the terms and conditions of the booking. We've used Imagine on many occasions - we love the different holiday experiences they offer.

Amazing phone service .. all the info I needed . So helpful and takes you through step by step . Staff inspire confidence . Thank you Adam Case

In the past we have booked cruises via the cruise line or the likes of Trailfinders. In previous discussion with other cruisers it was evident Imagine Cruising was an expert in this field.

This year we finally booked a 40 day cruise, Southampton to Perth, Australia and a return flight to the U.K. with Imagine Cruising. They were absolutely amazing. We encountered a number of issues but their assistance on all matters was first class in the form of prompt responses (taking into account the different time zone) and transparent guidance. To add, we engaged with other cruises on this particular cruise and it apparent our package (cruise, Perth transfer, three night hotel stop and return flight) re cost was very favourable compared to passengers that booked direct or via travel agents.

Special thanks to Michael Shannon, Imagine Cruising Aviation Admin Executive who was our ‘focal point’, he is a credit to the Imagine Cruising brand and is the consummate professional.

I would have no hesitation booking a future cruise with Imagine Cruising.