Cruise Circle Arvostelua 

We have just returned from a river cruise through TUI river cruises booked through cruise circle, this holiday was booked well in advance for our wedding anniversary , upon arrival in Budapest we were met by reps informing us we would be staying in a hotel and not travelling to our river boat until later the following day (6.30 ) the following day we arrived on our boat in darkness.
So after having all our trips cancelled itinerary changed we contacted cruise circle, as there was conflicting emails from TUI AND CRUISE CIRCLE that we should have been informed 3 days before travelling? This never happened, also to have 65% of our cruise changed regarding itinerary and locations to visit we feel we should have been given the chance to cancel or change, cruise circle have informed us they are investigating this but we feel so let down with not being kept in touch with all these changes and after sending emails to ask could someone contact us by phone to explain our predicament and give us some help.

Please cruise circle if this wasn't anything to do with you ( TUI ARE SAYING DIFFERENTLY) Can you please update us with how this is progressing as we are home now and have endured one of the worse experiences regarding a cruise ever

Thanks booking reference 31179897

Julie was welcoming, easy going, knowledgeable, and didn’t do the hard sell - which was important!

Prompt, efficient and courteous service

We booked a cruise through Cruise Circle. It was a river cruise departing from Budapest on the 4th September.We traveled to Budapest on the 3rd and when we arrived we had a message from Riviera Travel saying our cruise was cancelled.We asked why had they waited until we arrived in Budapest and was informed they had tried to contact Cruise Circle the day before but they did not answer the phone. Cruise Circle said they had no call. The outcome was we were left in Budapest and basically stranded. Both companies are blaming each other. Absolutely appalling service.

Hellen was so pleasant and helpful nothing a problem booked a Holliday with her and feel that she is there for you

I have just booked my second cruise with Nicola, absolutely delighted with my first class service. Nicola takes the time to explain and make sure you are happy with the package and gets answers to any queries that you may have. I will be booking again. Thanks Nicola

Cruise Circle are so easy to deal with, helpful, friendly and excited to help you book your cruise. I have dealt with 3 different people and each were just as nice as the last. Roberta and Sarah were especially helpful. Don't hesitate to book your cruise through Cruise Circle, you will receive excellent service.
I have also just booked another cruise with Nicola and she was excellent! Friendly and helpful. Booking with cruise circle you can be assured of good service.

Helen Booth wow what a woman so much patience and knowledge. She has arrangedca cruise for me in the UK and a relative in Canada to meet in January 27 on z Princess Cruise. Thank you Helen amazing service

We have cruised many times but for the first time today used Cruise Circle and Nicola Krystal she was over and above helpful and knowledgeable will definitely return again regards

Emma was absolutely brilliant.
Nothing was too much trouble for her to look for me. She got me a great deal. Thank you very much.

I spoke with Shannon Devoy concerning a new booking. She completed the booking both pleasantly and efficiently. I would have no hesitation in dealing with Cruise Circle once again. Shannon is a credit to the company. Excellent!

I am basing this in booking a holidsy cruise. If our holiday turns out as great as Shannon the booking agent we have a great time ahead. Shannon has been so patient getting us exactly whst we want making sure ever detail was exactly right. A great agent never had a more patient kind person helping us through our booking procedure. Thanks Shannon

Just booked a bucket list cruise with the help of Shannon. Excellent customer advisor with plenty of knowledge and a pleasure to arrange our cruise with her.

I saw a packaged holiday advertised and it was almost what I was looking for but not quite. I asked Shannon if it was possible to make a few changes and was delighted to find out that she could adjust it to my precise requirements. I can highly recommend this agent. Don't hesitate to call them next time you are planning a cruise or land based holiday.

The booking process was quick and easy and everything was arranged including transfers. On reflection that may have been a mistake as we had some issues with the transfers and booking our own would probably have been easier.
I also wasn't keen on the fact that our return flight was with Ryanair and the baggage allowance fell well short of what we needed for a 26 day trip. I complained and Cruise Circle did us a favour by booking us as priority. That wouldn't have been necessary if they hadn't cut corners by booking a low cost airline. Their excuse was that there were no other direct flights. Really?
We also didn't know that Ryanair are the only company using terminal 3 for international flights and we had booked our parking based on a return to terminal 2 making it less straightforward than anticipated.
Cruise Circle found us a good deal and put together a good package but beyond that I didn't feel that their service was exceptional, just average. I've had lots of advertising emails since my return but no follow up on our satisfaction.

Helen was pleasant, knowledgeable, efficient and prompt in providing our cruise booking. She gave us the fullest details of every aspect of the flights, hotels to be used and of course the cruise itself. She answered all the questions raised leading to our completion of the booking.

I used to always book my cruises through Cruise Circle, I always found them super helpful and approachable - I have recommended them to a number of my friends.

In the last 18 months their customer service has taken a real downward spiral. Corresponding only with the "lead passenger" despite there being 2 separate bookings (one in my name) giving me mis-information about my reference number in direct conflict with the cruise line themselves - who are saying that our cruise is cancelled and the reference number not valid. Cruise Circle just keep telling me that the number is correct (well they keep telling my sister that, because she's the lead passenger!)

I would not book with Cruise Circle again, and I would point you towards other more efficient agents - its a shame as I liked dealing with a local company who seemed to care about service and experience - although that ship seems to have sailed now for Cruise Cirlce haha

We have booked several cruises with Nicola. I have always found her to be very knowledgeable and helpful, finding us good prices and offers.

I asked for a quote for a cruise i was given a price i went away just to check a few details i went back to them to book to only then be informed that the price is no longer available there was no mention of this in there original quote email that is price was subject to change now i don't call that good customer service now the same cruise will coast me an extra £300 or so with no offer of honouring this price even after me pointing this none disclosure in there email well if this is how they deal with preattentional a new customers then it may be just as well I'm not doing business with them. I have tried to find an email for the ceo / owners who i believe are Mr Jason Daniels & Ms Danielle Nemeth but could not find one just to let them know of my disappointment with the leave of service.

Used before with no issues.
Tried to book again to be shown their price promise is not a promise and request for price match was rejected for £12pp!!!
Was effectively told to go book with other provider as it was ‘way cheaper to go book with them’ - I think the girl messed up her figures but even so, never beaten on price they say but when asked told price match £12pp was told to go elsewhere!
Other basic figures were wrong in quote and also in looking at price comparison for match request.
Would have scored lower if wasn’t for initial ideas supplied this time round and also service received last year which was good.