Chico's Arvostelua 183

After being a devoted customer to Chico’s and Chico’s Off Rack(outlet) for 20 plus years…I’m done! My closet is full of Chico’s clothes, some with price tags still on them. I recently purchased a pair of jeans. I was notified that they were back in stock, so I quickly ordered them. After waiting almost 2 weeks for them to arrive. I received an email that my order was “cancelled”. This is the second time in two months. Meaning they ran out of the product and can’t fulfill the order. I don’t know what has happened to this company, but I would use extreme caution purchasing anything from them in the future!

The woman on the floor was a whirlwind of energy, fielding questions from several buyers at once, complimenting others. It was almost like she was the only employee in the store . . . and wow, did she handle it well. I know it's hard to get employees these days, and Merle B, in Cobb Corner in the Sharon/Stoughton/Canton MA caters to everyone in her purview, seemingly on her own.

Chico's deserves ZERO stars. Their website does not work half the time, and when it does, it is awful. Why can't I apply more than one filter at a time? Why won't they honor their unsubscribe requests? I continue to get emails months after I have unsubscribed. Also, when a full-price item does not match the description, I should not have to pay to return it.

It is so sad that Chico's ladies clothing has become soooooooo bad with customer service. I ordered $600 of clothing one week ago and have been trying to return 2 pairs of slacks that are too short. I have called 3 times and each time have been told the return document has been sent to my email. We reviewed my order #, my name, my phone #, and my email yet I have never received the return authorization/code. I have tried what their customer service recording recommends and attempted to use their website to process the return. All you get is a blank screen after you input all your order information. At this point, I suppose I will have to go to one of the Chico boutiques to make the return in person. Not looking forward to that because it's a 40 minute drive in heavy traffic and the employees at the only store close to me are terribly rude. So, end result = I will not buy anything from Chico's again. It is simply not worth this frustration from their now ROTTEN customer service. Such a shame. They used to be pretty good. I've spent thousands of dollars on their clothing over the past 10 or 15 years. I won't make that mistake ever again. So long.

I would give zero stars, but it's not an option. Is there a requirement that chico's salespeople be cold witches? I ordered two skirts online spending nearly $200. I get to the store only to be told the items were cancelled. The salesperson asked me for an order number. Salespeople should kindly explain that they need an order number. I wish I could shut chico's down. I will continue to buy from secondhand chico's clothing and not bother with the stores.

Ordered product on line - Oder delivered in a large used box, barley taped. Very disappointing. I read Chicos was bought by another company in January. Maybe reason for poor packaging. Will never order on line or from Chico's again.

Ordered Christmas gifts for my mother, they never came as they cancelled the order without sending me a message. Re-ordered over the phone, and got an email that the order was ready to go. Again, it never came as they cancelled the order and didn't inform me. Called AGAIN, this time frustrated, having to order new items for a different season now, and they hung up on me after I voiced my frustration. TERRIBLE customer service, TERRIBLE company, and if you ask me, TERRIBLE products! AVOID AT ALL COSTS

Terrible "customer service" via online chat and no actual follow up on the package that I ordered weeks ago. I will not order online from Chicos again.

Don’t get me wrong, I love my ladies at Mohegan Sun. They ordered a dress for me because they didn’t offer it in the store. A couple of days later it went on sale. I went back to them to ask for a price adjustment and they told me they couldn’t, due to store policy. I would have to actually call customer service. Are you kidding me? I will rethink purchasing anything in the near future. I have spent a fortune at Chicos. Shame on you!

10 days since I ordered and the site still lists the item and waiting for UPS pickup. Really? Honestly, I could have driven to Hunt Valley and picked it up and worn the item 10 times by now.

Two recent orders online were later cancelled. A few days later they were available at a higher price.

Horrible website! The worst digital footprint ever!! I spent over an hour trying to place an order, $600+. Site froze consistently. Chat agent told me to clear cookies … really??? I know how to maneuver thru on line shopping. Go back in next day and 4 of the 6 things in my cart are sold out. Get some real IT staff … and people in your stores who know how to use computers! Perhaps most of your clients are too old to care, but that’s what you’ll be left with if you can’t enter the modern world!

After 20" of trying to use/troubleshoot the broken link on Chico's return web page, I spent another 45 minutes just trying to get through to someone at customer service who was very difficult to understand and quite unfriendly.
Finally got a return label but nothing that itemizes just WHAT it is I am returning.....customer service says it is all in the bar code but I am not convinced.
FYI....all corresponance by mail, UPS, or phone originates from Florida or Georgia, NOT California, another reason I will boycott them.
Won't be shopping at Chico's online anymore.

I have enjoyed Chico's clothes for several years. I am a rewards member. I received a whole $5 reward a couple of months back that is good until early March. The badgering of constant emails reminding me that I have this very unimpressive reward to use is unacceptable. Given that you don't find much under $100 there, do they really think $5 is going to bring me running to buy something? I have unsubscribed many times, to the point of sending customer service an email asking for their help in getting me unsubscribed so that the insanity will stop. I've even received cards in the mail reminding me of this whole $5 - at this point I'm guessing they've spent more than $5 trying to get me to use it. Customer service tells me it could take 6-8 weeks to get off the email list - absolutely unbelievable that handling of email updates is THAT inefficient. Sounds like a company that DOGE needs to visit.

Frankly I would have given it a zero star rating if that was possible. I received a gift from Chico's for Christmas, and it was the wrong size. I called to return it and explained the situation and was given a UPS number to return it. I did so and enclosed a note to call me if they didn't have my size. No one called. I learned later that the purchaser (gift giver) received a credit. Lousy customer service.

The worst customer service - I ordered an expensive dress that arrived without the belt. On the chat feature the rep told me to return the dress and reorder it. Ummm - not doing that on my dime and why am I doing the work when they didn’t include the belt? Horrible quality control. So I call customer service and get some guy that can’t help me because apparently the chat rep is still sitting in my account - most likely to appear busy so he doesn’t have to assist the next customer. So I was told I’d be called back in 10 minutes. How is that convenient or quality customer service? Chicos need to step up their training for their CX reps and quit pushing chat if the reps don’t want to help.
Update: no call back that was promised in 10 minutes so I get to call them again. Huge fail on Chicos part.

Can no longer shop at Chicos as they don’t carry petite sizes any more. Have to shop elsewhere

Returned some items that I purchased for an upcoming vacation and a few that I ordered for gifts that I knew weren’t going to work. The sales lady was unbelievably rude. A few items that I received didn’t come with tags attached. She actually tossed them aside and said “those aren’t ours.” They were Black Label by Chico. I had to show her the inside label to prove to her that they were. Then she said she couldn’t return them because they weren’t tagged. I told her I received them that way and she argued with me that it was company policy. Then they should have tags attached before they’re sent out. And then she argued about another item. She kept doing this and was very loud and confrontational. Made me feel like I had done something wrong. When I told her that she was embarrassing me and to please keep her voice down she became even more confrontational. I asked her for her name and she said “it’s RETA. R-E-T-A! The whole store was involved at this point. I called the manager to report this and she was nice enough and wanted to know what they could do but it’s already happened and nothing can change that moment. I’ll think twice before I shop at the Flatirons Chico’s in Boulder, Colorado again.

REALLY poor customer service policies. The sizing is confusing leading to mis-orders, which they REFUSE to rectify (they will not correct mis-orders caught prior to shipping). The customer service "associates" have no power to fix any problems with orders, quoting a blanket "no refunds, no exchanges" policy until AFTER the incorrect orders are received by customers....leading to extra work and wasted time by employees filling orders that will knowingly be returned and then must be re-stocked. Of course, all the while Chico's holds onto the customers' money. Also, the online and phone "customer service" employees are not located in the US and do not speak English well enough to be able to provide any "service" should they ever be allowed to actually rectify any problems....not sure WHY Chico's even bothers to employ a "customer service team" as they have no ability to provide ANY actual service.

I bought a pair of black slacks right before Christmas and noticed they also came in winter white, so I told my husband about them as an idea for a gift for me. He went there, they didn't have my size and was told by the clerk that he could buy a pair that wasn't my size, to be able to have a gift to wrap for me, and then I could return them and get the right size after Christmas. So I tried to do that, but they still did not have my size and checked their computer system and the "whole country" was out of that size! I find that hard to believe but wasn't going to argue with them. So she offered me a gift card and I said I didn't want a gift card, I wanted cash, because the whole point was for me to get a pair of winter white slacks somewhere, and if they didn't have them, I had to go elsewhere. She said it was against "policy" and I had to take a gift card. I told her I felt that was extremely unfair as I was just doing what my husband had been told. In the end, I had to take the gift card as the clerk would not budge. I "get" that there is a store policy, but what about telling a customer incorrect facts about getting a garment later? I was really upset when I left there and will not shop there after I use that stupid gift card. I really, really didn't like the style of the rest of their clothes!