Carcitylutonltd Arvostelua 

Only great things to say about the dealership. My car buying experience at Car city was one of the best and I am very pleased. I found my car online last month on the website and booked an appointment to test drive. I was definitely pleased with it so I left a deposit before I could collect it. The car was Mot’d and serviced before collection as promised. I would like to thank the team for making this experience quick and easy. We really are enjoying the car and look to coming back in the future :)

Purchased a Mazda CX-5 VU15 OHY on 11th September 2024. Not even 2 weeks later, the engine light came on and after a mechanic plugged it into the computer it came up with a turbine issue. The car also had faulty speakers which would rattle (there was a bag with speakers left in the boot when I got the car, to which they said it was bought by them like that) and one of the mirrors didn’t open back up once it was closed from the inside. They offered to repair the car under their “comprehensive warranty” which please be mindful, has a £500 excess. After questioning how a turbine can be replaced with £500, they said they’ll happily pay the difference in repairs. I did some research and decided I wanted to reject the car as I have 30 days as it was financed.

At this point, they began ignoring my emails to confirm a date to return it, then explaining the lack of response by how busy they were and couldn’t reply to me emails right away. I left them 1* reviews about the issue with hope to speed up the process, in return they blocked off their social media pages, unable to warn others. They tried to make me delete the “fake reviews” before they’ll help me further, to which I gave in, despite knowing they’re not fake as all I posted that I’m being ignored which is confirmed below. I finally gave the car back after stressing out about the whole situation and was told the refund should be processed within a few days. When I called later during the week for an update, I was told it can take up to a month, and that there is still 1 bad review left on Autotrader and if I could delete it whilst the salesman speaks to management about my refund and gets back to me. I once again gave in, in hope they’ll issue the refund and I’ll be able to get another car, as I have a 3 month old baby and unable to get anywhere. I called and emailed Autotrader asking them to delete my review and sent a screenshot to Car city, they responded the refund should take a couple of days. I was thankful and relieved it’s all over and actually thought they may be genuine in the end and that my experience was just a coincidence…

I was wrong! A week later, I receive an email from my finance company that the dealership reported a damaged seat in the vehicle. There was a small tear in the front drivers seat, when I collected the car. I never reported it as it would’ve been classed as wear and tear and have no impact on the rejection or be repaired if I decided to go that route. Clearly Car city wanted to have their last dig at me, I assume they wanted me to pay for something I didn’t do for the reviews as they knew, I never mentioned the seat. Luckily, the truth always comes out and they re-listed the car using the same advert. You can clearly see the tear was there before my purchase. Just confirms how slimy these people are. Funnily enough as well, there is no tear described in the new advert either, why?

I will attach screenshots to support my review on Google. There are more reviews similar to mine on their Google page as well as Autotrader, only God knows how many deleted in order to get issues resolved. I’d also question, if my car was returned to them on 3rd October and they’ve reposted it on the 13th, were all the problems repaired or just covered up to be the next persons problem? I’d strongly recommend finding another place when buying a car, as this place is VERY unprofessional and sell faulty cars.

Thank you so much Jay, I love my new Mercedes c class 2014, very helpful and quick service.

Amazing people, great customer service. Didn’t have to worry about a single thing. Highly recommended.

Very good service, would highly recommend car city Luton ltd to my friends and family

Very professional and friendly environment, cars are highly prepared to my standards, would definitely recommend my friends and family to car city luton ltd

Buy your next car with confidence!! Highly recommended..