Hi Franklin,
We take all feedback seriously and strongly dispute this account of events.
Vehicles purchased through Motorway and other auction platforms are assessed at collection in line with standard industry practice. Where previously undisclosed issues are identified during inspection, a revised valuation may be proposed. This is a normal commercial process and always optional for the seller to accept.
At no point was any false representation made regarding the vehicle’s history. HPI status reflects recorded insurance and accident data and does not replace physical condition assessments conducted at collection. We would also like to clarify that no one named “Steve” works at IKA Motors.
We categorically deny avoiding communication and are always open to resolving matters professionally and transparently. To allow us to review this properly, we ask the reviewer to provide the vehicle registration, date of collection, and the name of the person they dealt with.
While we regret that this experience has been perceived negatively, we stand by our processes, which operate within lawful, ethical, and industry-standard practices.
— IKA Motors Team