Palmers Group Arvostelua 

'Deal too good to be true, it normally is!'

I found a deal online at MG Palmers Motor Company in Hemel Hempstead for a MG HS Hybrid +. Deposit of only £329 and monthly payments of £329. This worked out perfect for me, being a mum of 2 young children - one who is autistic.

Dealt with James at the time, who seemed nice. Drove to the show room, children in tow, to go view the car. Loved it and signed the paperwork same day. James informed me that I would have the car within 3-6 weeks, which worked out great for me. I told him I wanted to part exchange my old car. By this, he then wanted me to pay the £329 deposit and the different of finance on our current car coming to almost £1,000.00. Thought this was odd as the car was worth more than what they were valuing it at and they wanted the car same day. Made it clear to James, I would need the car to drive us home and would have to arrange for another day etc. I still wanted to go ahead with the part exchange but at another time. Thought nothing of it, paid the £329 and left. This was on 1st May.

Heard nothing for months. Rang the show room start of July to find out James had left the company and now my account is being dealt with by Reece. Expressed my disinterested with the situation that I've not been contacted with an update to then be told I won't be receiving the car until August. Shocked and disgruntled, I had no other choice but to accept. At this point, my current car is losing value the longer I wait.

Several phone calls and emails later, I then get an update to say I won't get the car until September!
Furious and majorly disappointed, Reece saw my situation was distressing but didn't offer any discounts or offer any help. I asked if I could get something from the trouble I've experience and asked if I could get some sort of discount or help towards the car. We finally agreed on a full tank of petrol and car mats for the inconvenience I've experienced.

I finally got a call from Reece to say the car had been brought forward and would be ready to collect on 8th August. I'm assuming this was down to me complaining several times. Was told the collection date of September was incorrect due to the time it was travelling from overseas. Arranged for collection on 8th August for the morning due to childcare arrangements.

8th August comes, I've already left to go and collect the car to then receive a phone call from Reece to say to collect the car at 5pm. Told him we agreed morning and that I was already on route to him.

I arrived at the show room to have the worst customer service I've ever experienced. No welcome hello, no complimentary drink (which was offered when I came to view the car the 1st time) or offered a seat. Finally got seen by someone and was asked to wait. Finally was seen by Reece, who didn't seem interested at all in helping me.

I asked to speak to a manager regarding my situation as Reece was unhelpful. I discussed my grievance with the manager (name I don't recall) and said I was ready to part exchange. Was told this was not part of the deal I signed and they would have to cancel the deal and start all over again, to which I might not get accepted again for the finance. Upset, angry and just confused as to how my deal for the new car went so wrong - I'm now stuck with 2 cars on finance and between Reece, the manager and higher up management, no one would help me at all.

Due to the car being ordered and no way of getting out of the deal, I had no choice but to leave with the new and old car. Finally coming to terms with this, I asked for the drive away insurance - that every car show room I've used over the years offer to you. I was told that they don't do this. I went to see the new car. The manager handed me the keys and walked off. No hand over. Wasn't shown anything on the car or how to use the electronics inside- nothing. At this point, I just wanted to leave and never return.

I management to get 3/4 of a tank of petrol as agreed but by the time I got home and realised, they didn't give the free car mats. Just to add insult to injury!

So to add it all up - 3-6 weeks wait ended up being 4-5 months wait for the car, didn't get the part exchange that I wanted, no drive away insurance, not shown how to use the car and didn't get the car mats as promised.

MG Palmers Motor Company are the worst car show room company I've ever dealt with. The whole experience as left me unhappy, upset and very frustrated. I will never ever use them again!

Bad reflection on the MG name.

A HUGE THANK YOU to Toby at Hemel Hempstead. Toby has expert knowledge, he is approachable, professional, kind and very patient.
I have always dreaded buying a new car but this was a fantastic experience and I would highly recommend Toby and Palmers Cars. I am a very happy owner of a Alpha Romeo and my only regret is not knowing about Palmers before. Brace yourself Toby - I will be back!! :)

Excellent service and knowledgeable staff.

From entering the showroom and being welcomed by Olatunde I was made to felt at ease. Olatunde talked me through the details of the car I had gone to look at and all the products and services available for me.

Be careful before buying. Wrote to complaints and called no joy. They don't have complaint procedures. Even though the director wrote that is clearly available on the website. But it is not there. Staff even don't no. Bought MG had lots of problems. They don't care.
.

Very disappointing experience with Palmers Watford. The communication and customer service were extremely poor. I had to deal with multiple members of staff, repeatedly explain the same information, chase for updates and deal with conflicting and incomplete information.

Palmers have since acknowledged that conversations were not properly recorded, there was no clear point of contact, information was not consistently shared between staff, and a promised update was not provided. They also admitted that communication around additional work should have been clearer.

I was specifically promised that videos and images would be sent as evidence of works required before I was charged for any repairs, but this did not happen. No evidence was provided to support the recommended work before charges were made.

The amount of time and effort I had to spend chasing information was completely unacceptable. Despite acknowledging these failures, Palmers made no meaningful effort to compensate me for the considerable inconvenience, wasted time and overall poor experience.

Even after all of the issues I had experienced, I was then contacted yet again by another member of staff from Palmers today to make sure that everything was OK with the recent work they had carried out for me. This did nothing to address the communication and service issues I had already encountered.

Whilst a young member of staff called Harry eventually took ownership and was helpful, the overall experience was frustrating and fell well below the standard I would expect from a dealership.

Unfortunately, Palmers' service seems to have gone downhill significantly over the last year. Based on this experience, I would think twice before using them again

Palmers Motor Company (Watford Peugeot) are a dishonest business and must be BANNED. They have pocketed £500 of my money and are blatantly refusing to return it.

I paid a £500 deposit, but due to severe issues with the finance provider, I cancelled the deal in under 48 hours. I gave them immediate notice, long before the vehicle was ever set to be prepped. Yet, Palmers are hoarding my £500 deposit and outright refusing to issue a refund.

Their Sales Executive (Tommee Seaton) and General Manager (Daniel Beardon) claim the deposit was "non-refundable" – a claim that neither my wife nor I was ever told at the time of payment, nor did we agree to.

Under UK consumer protection law, a company can only retain money to cover actual, proven administrative losses. When I repeatedly demanded a breakdown of their supposed "financial losses" to justify keeping £500 for a mere 48-hour hold, they completely dodged the question. This is because they have absolutely no losses to show.

They think they can hide behind flimsy clauses and pocket customers' hard-earned money for doing zero work? This is an extremely unprofessional business practice that is nothing short of financial exploitation. They have shown zero integrity throughout the process.

Save yourself the nightmare and stay away from Palmers Motor Company. THEY ARE NOT WORTH YOUR TRUST OR YOUR HARD-EARNED MONEY.

Brought our Citroen C4 in for a Service and MOT at 08:45am. Waited until 13:20 for the service to be completed and then told 30/45 mins for the MOT. I am writing this review at 17:30 a whole 4 hours later and it has still not been completed with the branch closing in 30 mins. Shambolic behaviour and unprofessionalism, we live over an hour away and chose to come to this branch for our servicing and MOT’s. Safe to say that we will never be returning to this branch for any servicing or MOT’s, I would recommend people to steer clear of this branch completely. Witnessed wheel spinning, dangerous driving and unprofessionalism by staff in the car park also which didn’t not help the experience.

Just phoned palmers MG and live in herts as a Motability customer to find out if they can pick up and deliver back for service and Paul said yes they will. So disabled are taken care of by Palmers when Glyn Hopkin a closer dealer refuses this service. So Paul I thank you I can now order a MG from you and get help I need.

Purchased a brand new MG S6 EV from Palmers MG Hemel Hempstead on 2 April 2026. Within the first few months (currently around 4,500 miles) the car has had multiple faults:

• Rear light bar cracked with no impact – initially the service manager was reluctant to raise a warranty claim and implied it was customer damage. MG eventually accepted it and replaced the light bar.

• Powered tailgate intermittently fails to open fully (previously reported and told it was fixed – it wasn’t). Injuries have occurred when it has stopped short.

• Random security/illegal invasion alarm activations.

• Regenerative braking strength cannot be adjusted as it should.

• Driver profile mirror settings do not save and the mirrors drop/inwards when the profile is selected.

The car was returned once for these issues and we were told they had been rectified. They had not.

I raised a formal complaint. The Director responded that no faults were stored, software was up to date, and nothing could be reproduced. This contradicts what a service advisor told me on the phone – they acknowledged some of the faults had existed and claimed they had been fixed (the only one they said they couldn’t replicate was an MG Pilot-related issue).

I also noted the car appears to have been left unlocked the entire time it was with them. The security alarm only triggers when the vehicle is locked, so that fault could not have been properly tested. MG app logs show repeated alarm activations both before and after the car was at the dealership.

MG Customer Care directed me back to the dealership. At this stage the main issues remain unresolved and I am not prepared to keep returning the car for further open-ended workshop visits.
As this is a new vehicle, it is also becoming apparent that other customers are reporting similar faults.

Disappointing experience overall. Though no complaints with MG themselves thus far.

My 14 month old Alfa broke down for the second time and was delivered here to be fixed. Got a call telling me they wont even look at it for 3 weeks because it was an unexpected break down (!) and told me it would be best if I didn’t bring it to them at all for a few weeks. No mention of.a car to replace it in the meantime. All my interactions with this business in the past have been poor, so this should not be a surprise. If you must buy a Stellantis product don’t expect post purchase service from Palmers.

Writing a review for Tommee Seaton at the Watford branch of Palmers Motors was extremely helpful, polite and professional to deal with when buying our car. Carole and Steve Cannon

Posing as a "private seller" with just a mobile number, despite clearly operating as a trade business on AutoTrader. Living 50 miles away, I asked for a simple walkaround video of the vehicle before making the trip—a standard request in 2026. Instead of basic customer care, I was rudely told to "try elsewhere." Zero manners, zero professionalism, and a complete lack of basic courtesy. Save yourself the wasted trip and look elsewhere.

The worst customer service I have ever experienced. My company is at the beginning of a warranty claim with them and the manager Paul Hill is not returning our emails, just one brief email saying to "contact the manufacturer ourselves" none of our questions have been answered at all and our follow up email has been totally ignored? Our contract is with the dealership not the manufacturer, even it it wasn't, common courtesy of a reply would be good, among our questions was for the email address of the Managing Director of Palmer's, Danny Palmer as we want to escalate our complaint, and not even that has been sent to us. I have always found their customer service very poor, they never have a loan car for servicing unless you want to wait months, they hold hardly any spare parts, I got an original part myself quicker than they could all the way from Korea, they did not even have stock of a light bulb we needed at one time, I run a company and know exactly what good customer service is and they fall very short.
This poor customer service stems from the top, because when we bought our vehicle and took our other vehicle in to be appraised, the used car manager sent the salesman out to take pictures to then show him, it was so belittling to the salesman in front of me, instead of walking 20ft to have a look himself, I would never treat a member of my staff like that! No wonder the customer service is so poor as staff moral must be very low to be treated in such a manner.
Buy your car somewhere else!

Appalling I’d advise anyone not to buy a car from here they are terrible quality and customer service is disgusting that is even if you get to speak to speak to someone good luck with that! Do not get a car from here!

These guys tried to sell me a used car with the double of miles they claimed and with an outstanding finance recorded. Thank god for history vehicles checks! Avoid these scammers!

Was very happy from the service we received from this company, professional and not pushy. Staff were all polite and friendly, would recommend buying a car from here

Seriously avoid this garage especially on mobility they are con artists
Tried to charge my brother £500 pounds extra for his mobility car after he gave them his grant of £7000. Mobility confirmed this should not have happened.
Staff are also rude and unhelpful.
Luckily another garage did not charge this and his application went smoothly.
Also old guy in waiting area said he bern waiting nearly 4 hours for his service
Will Def never go near this place
Glad I found out ll this before too late.

I have come back to Peugeot as I love the cars and had such an amazing experience first time around with the now Sales Manager, Dan. Ola was patient and helpful and I couldn’t be happier with my lovely 3008!

Palmers Olatunde was very helpful not pushy take you time car is very nice did have to wait but worth waiting for excellent customer service