BrewDog Arvostelua 

I bought a bundle of beers for Christmas. A similar deal to what I had done earlier in the year so knew what I was getting. Website easy to navigate and delivery was quick. I enjoy the range of beers so will buy again no doubt.

Update vom 08.12.2025:
Die Situation hat sich leider nicht verbessert. Trotz meines vorherigen Updates und der Bitte um eine schnelle Rückmeldung habe ich bis heute keine Antwort vom BrewDog-Kundenservice erhalten. Meine Anfrage scheint komplett ignoriert zu werden.
Die Kommunikation ist äußerst enttäuschend. Weder per E-Mail noch telefonisch ist jemand erreichbar, und ich habe weiterhin keinerlei Informationen zum Status meiner Bestellungen. Zusätzlich sorgen die unklaren DHL-Benachrichtigungen für Verwirrung, da nicht ersichtlich ist, welche Sendungsnummer zu welcher Bestellung gehört.
Es ist unverständlich, dass Kunden so lange auf grundlegende Informationen warten müssen. Ich warte weiterhin dringend auf eine Lösung und eine Rückmeldung.

Ich habe vor kurzem zwei Bestellungen bei BrewDog aufgegeben. Eine davon, die Bestellung mit der Nummer 59163, sollte vor dem Versand storniert werden, um unnötige Rücksendekosten zu vermeiden. Trotz mehrfacher Kontaktversuche habe ich hierzu jedoch keine Reaktion erhalten. Der Kundenservice ist telefonisch nicht erreichbar, und es gibt scheinbar keinen zuständigen Ansprechpartner.
Auch die Sendungsverfolgung über den Shop ist nicht hilfreich, da dort keine Informationen angezeigt werden und die DHL-Mitteilungen nicht eindeutig zugeordnet werden können.

Ich bitte darum, die Bestellung mit der Nummer 59405 endlich zu versenden.
Ich erwarte nach wie vor eine zeitnahe Antwort und eine Klärung der gesamten Angelegenheit.

Amber, from BrewDog was exceptional. She solved all issues with care and professionalism. I’m really impressed with the customer service that I received.

I ordered a BrewDog Advent Calendar on 26 November 2025 as a present for my boyfriend, and it was meant to be special as he has never had an advent calendar before.

I received a dispatch email, but the tracking number does not work, and the courier has confirmed they never received the parcel from BrewDog. Since then, I have sent multiple emails and submitted support tickets, yet I have received no response at all.

This experience has been extremely disappointing and stressful. What should have been an exciting gift has been completely ruined, and I have been left feeling helpless with no information, no delivery, and no customer support.

I understand delays can happen, but being ignored is unacceptable, especially for a paid for gift. At this point, I have received nothing. No calendar, no explanation, and no resolution.

I would not recommend ordering important or time sensitive gifts from BrewDog based on this experience.
Order number: 673338

I placed an order a few weeks back however items were incorrect from what I ordered I’ve tried numerous times to contact them via email but unfortunately no response, this is appalling as I am now stuck with items I’ve not ordered.

Rapid delivery of my order, with all of my various requirements met accurately.
Thankyou.

Easy to use website and a very nice discount!
Very pleased with my order, great quality, well packaged and delicious.

Ordered 50 beers for £50 Black Friday sale brilliant value for money. Order arrived in good time and excellent condition. Would expect nothing else from Brewdog.

Placed an order on 23rd November and it arrived on 28th November with items missing. Completed the online form immediately on 28th as the missing items are for a Christmas gift. Have also sent numerous emails and have had absolutely no response! I've never dealt with a company before who just ignores its customers. There is also no phone number to ring. It is very frustrating as I have ordered from brewdog many times but certainly won't be doing so again. Very poor customer service. **Review updated to include order number BD-668406 as it is now 9th December and I have still not received a reply to my emails! Maybe put more effort into replying to customers rather than damage limitation on Trust Pilot. I reiterate, the missing items are a Christmas present and I expect to receive these BEFORE Christmas**

Please be careful when ordering from Brewdog. I placed an order 18th November. Still has not been shipped! I have emailed 5 times and no response! I'm £30 out of pocket and have no idea how to sort it as no one reply to my emails!

Great customer service! I bought a gift card in error and an email verifying it was to be refunded asap was received in less than a week.
Brewdog is a go to anyway because the beer is so good

I was looking for Christmas beers & Brewdog delivered. A really good selection, well priced & delivered without delay. The website is good, I keep adding more to my basket! Free delivery too.

Good value for the products purchased. Quick delivery - no problems at all 👍🏼

I Emailed BrewDog regarding the introduction of the claret and brew brand and had a friendly response from Amber who took the time in what must be a busy period .
Thank you

Whole process was easy, delivery on time, payment easy etc. received everything that I ordered!

Great beer with lots of choice. Member discounts mean superb value for money. Ordering/delivery process is painless and timely.

Always, BREWDOG Punk & Quality Vodka

Ordered an advent calendar on the 20th of November and haven’t received yet. The tracking code shared by the company doesn’t exist and my 3 attempts to contact customer service through the link/email did not result in anything. Order number 664595

I had a query about an offer code not working when I tried to place an order but Amber dealt with it quickly and efficiently and my order is placed!

Ordered the 2025 brewdog advent calendar for my partner on 25/11 and it’s still yet to arrive. The brewdog website stated when I placed my order ‘any orders placed by 2pm on 27/11 would be delivered by 1st December’. I got an email from brewdog on 27/11 to say my order had been dispatched but still no sign of it on 03/12. When I input the DHL tracking number on their website (provided by brewdog) it states that it’s wrong or they haven’t received my parcel from the retailer yet. I raised an issue with their customer service team but don’t seem to be getting anywhere… all I have been advised is they’ll raise the issue with their ‘ECOM team’ because they don’t know what’s happened to my order…. I have now asked for a refund as there’s no use me giving my partner an advent calendar weeks into Christmas! Really disappointing! This will be my first and last order with brewdog! And from the looks of the other recent 1 star reviews I’m not the only one…