BrewDog Arvostelua 

I had a query on the colour of my IPA which seemed pale. Amber helped me by getting an answer and also sent me a replacement pack of beer.

Update 08.12.25:

Leider hat sich an der Situation nichts verbessert. Trotz meines vorherigen Updates und der Bitte um eine zeitnahe Rückmeldung habe ich bis heute keinerlei Antwort vom BrewDog-Support erhalten. Es wirkt, als würde meine Anfrage komplett ignoriert werden.

Die fehlende Kommunikation ist äußerst frustrierend. Weder per E-Mail noch telefonisch ist jemand erreichbar, und es gibt weiterhin keine Klarheit darüber, was mit meinen Bestellungen passiert. Die unzuordbaren DHL-Benachrichtigungen machen das Ganze nur chaotischer.

Es kann nicht sein, dass man als Kunde tagelang auf einfache Informationen warten muss. Ich erwarte weiterhin dringend eine Lösung und endlich eine Rückmeldung, damit diese Angelegenheit abgeschlossen werden kann.

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Ich habe vor kurzem zweimal bei BrewDog bestellt . Eine der Bestellungen (Order Nummer 59163) sollte vor Versand storniert werden, damit man unnötige Rücksendekosten spatt, doch ich habe bis heute keinerlei Rückmeldung per E-Mail erhalten. Der Kundenservice ist telefonisch nicht erreichbar, und ich finde keinen zuständigen Ansprechpartner.

Sendungsnummern kann man per Shopseite nicht verfolgen und es dient zur Verwirrung welche Sendungsnummer für welche Bestellung ist da man nur von DHL eine Nachricht bekommt, die man nicht zuordnen kann um welche Bestellung es sich genau handelt von beiden.

Bitte Bestellung Order Nummer 59405 verschicken!

Ich bitte dringend um eine Lösung und erwarte eine zeitnahe Rückmeldung.

Amber was super helpful and prompt in resolving my issue regarding discount codes.

Purchased the advent calendar from Brewdog and still waiting for it to turn up. Tomorrow will be the 3rd December, having ordered it on the 24th November with two days delivery offered. Absolutely no sign of it turning up and Brewdog just blaming the courier. This service for its customers is just not good enough. I paid £50 for the calendar and received nothing. How do I know that it has been delivered. Shocking service and I would encourage you not to order for Christmas as your order simply won’t turn up. It’s just a shame their customer service don’t care.

Appalling customer service. Advent calendar ordered on 19/11 and should have been delivered on 24/11. DHL
website just shows it as “Delayed”. I sent an email to BrewDog customer service on 27/11 asking for help, and as of today 2/12 I have still not even had a reply. Just to be clear, that’s five days, and they can’t send a reply.
I’ll be disputing the charge via my bank, and BrewDog has seen the last of my business.
(Edit): another day has gone by - 6 since my original complaint - and all I have had is the generic apology below. I wonder how much longer I need to wait for any for of action….

BAD delivery
Ordered an advent calendar 25th Nov and Brew Dog glass. The glass has arrived and no advent calendar. 2nd Dec now so it's a late present now and no answer from either Brew Dog or DHL.

Update: well over two weeks and several emails in to brewdog and the trustpilot reply is still the only acknowledgement.

Easy to order on the website but horrific delivery experience. Ordered an advent calendar (#665260) was supposed to be delivered by DHL. They delivered it to completely the wrong address. After a lengthy call with them where they argued my house does not exist....they agreed to collect it and redeliver it the next day. That was 25/11. It is now 02/12 and now been told since the parcel was not scanned by them for consecutive days, it's not there concern and is now lost. I have contacted BrewDog customer service multiple times but have had no response since Tuesday 25/11 when I got an automated message and then "how did we do". I want my money back!

Très bonne entreprise ! À tout point de vue
Goût des bières, choix ….
Un bémol sur le service de livraison (le prestataire surtout) alors que le service client se démène pour rattraper les erreurs ! Mention spéciale pour Amber Thé Queen Crush de chez BrewDog 😎🥳😘

Really lovely taste and flavor to the brewdog lost lager was one of the best beers ive had so far and so enjoyable

Love Brewdog. Great offers for Black Friday. The only thing that let it down was the delivery which arrived late.

Amazing customer service from Amber, Amber went above and beyond and communicating with me every step of the way. I wish every company had a member of staff like her. Thank you Amber and brew dog. One happy customer

I have no problem with the product - in fact it's very good. The customer service however is totally different. I placed an order and paid for next day delivery (order # 672277) as we had friends staying for the weekend. The product failed to arrive. I messaged the company twice and received an impersonal automated response. It's pretty much impossible to actually get through to anybody. No apology and still waiting 5 days later for the beers to arrive. Why bother offering next day delivery and charging customers for a service that, quite clearly, they are unable to provide with any consistency.

Ordered a brewdog advent calendar no problem dhl delivered the calendar to the wrong address and just left it in the road so someone walked off with it. I’ve been trying to contact both dhl and brew dog and neither have answered any emails-messages I’ve sent them shocking service by both companies

Great Sunday afternoon @brewdogliverpool thanks to excellent service from Ben & Bradd 👍

Highly recommend the advent calendar
Fast delivery, packaged well, looks fab
Gift for my hubby wish I’d got myself one now lol 😜

Leider scheint man im Vorweihnachts- bzw. "Black Week"-Geschäft komplett überfordert zu sein. Bestellte Ware wird als "versendet" deklariert; eine Sendungsnummer gibt es aber nicht. Nachfragen dazu werden nicht beantwortet. Schade, aber so verprellt man seine Kunden.

Amber on customer service - super helpful. I had a delivery where an advent calendar didn’t show up. I contacted the “help” email address with photo of the delivery (showing 1 advent / not the 2 I’d ordered) and Amber sorted right out.
It’s not the mistake that matters - it’s how folk sort it out. Thanks!!

Had a great experience placing a corporate order. Very responsive and got our order sorted with just an email! Amber was extremely helpful and made the experience so smooth!

Despite a box of beer being sent with dints in nearly every can, I contacted customer services and Amber was very helpful. She arranged for Yodel to collect the beers to return and kept in regular contact with me. Amber was really helpful as I was able to email her back and forth and she had a friendly tone to her emails. Amber you were super responsive and a credit to your team! Despite some technical hitches with Yodel not turning up when they were supposed to, Amber resolved this by rescheduling collection with them again and communicating this to me. Amber's customer care deserves 5 stars! Thanks Amber! 👍🏻😊

Adventskalender bestellt. Bis jetzt keine Sendungsnummer. Kundenservice E-Mail kommt zurück. Hello E-Mail Adresse nur automatische Antwort, die nichts löst. Werde rechtliche Schritte einleiten und nichts mehr bestellen. Dringend abraten von diesem Bier...äh Saftladen.
Update
Erst jetzt nach dieser Bewertung überhaupt zu antworten, der Kalender käme voraussichtlich Ende nächster Woche ( also bis 6.12.) und dann einen 10% Gutschein als Entschädigung anzubieten ist fast unverschämt. Es ist ein ADVENTSkalender.