BrewDog Arvostelua 

Made a £70 pound order on the 1st December. Estimated delivery within 4-5 business days but there was a note to say that they were quite busy.

Small part of my order was delivered on the 9th (£15 worth), the rest has been sat at the DHL delivery since the 12th. I have raised tickets with both BrewDog and DHL plus also rung DHL but haven't heard anything.

I understand that this may be a problem with DHL but BrewDog chose them and also took nearly 7-8 days to ship my order. Wondering whether I'll ever get it or a refund. What annoys me is that the only emails I get my BrewDog are trying to get me to buy for Christmas. I would avoid if you want your goods before the new year.

Will not be purchasing online from Brewdog again as long as Yodel are still delivering. Completely terrible experience with the delivery.

Easy to order, quick delivery and delicious beer.

Needed to replace older beer glasses and opted to go for the BrewDog selections. Excellent quality glassware and really neat designs.
Just need to order more beer to fill them with 🍺😵‍💫😵‍💫🤪

Really disappointed and I feel like this review is sort of last resort for help.
I’ve emailed twice regarding my order and had no response other than an automated one saying they are busy. Whilst I completely appreciate that it’s a busy time of year, having no phone lines and only one method of contact means you can’t really leave customers without an answer for over 7 days.
Placed an order on the 30th of November, received an email on the 5th to say it was on its way. No update on tracking for 11 days and says still with sender. Emailed twice and no response. Christmas gift that likely now won’t arrive, Please can someone let me know what’s happening?

Of course, their product is excellent (I have tried many different NA's). The last shipment I received had some damaged cans-probably in transit. The Brewdog people were so kind and replaced the damaged product and more for my trouble. Amber was so kind and efficient in her communication

I needed some assistance with a missing beer from my advent calendar, so I contacted them visit social media and Amber helped me out with my issue. She offered a voucher and helped me out quickly. Great customer service! Thanks again!

Made an order on their website on 30th November.
They confirmed it a week later and sent me tracking details.
According to the tracking details, the order is still 'with the sender'.
Raised a customer service query - never received a reply.
No other way of contacting them - no phone number. Have had no further contact from them since the original confirmation.
Raised a cancel & refund request. Doubt I will get a response this side of Xmas - they must be overwhelmed and not competent to resolve the situation, or they are simply taking money for orders they have no intention of fulfilling.

Atrocious company, taking orders & money for Xmas which they are not capable of fulfilling.

A real shame, i would have put 0 star if possible !
I placed an order early december. I have never been delivered because the goods were apparently damaged during transport (not the first time with DPD France, not a surprise they are rubbish)
The order was more than 110€ for Christmas presents. I wrote 5 emails with the proofs to the customer service and got no answer since 10 days now.
What about the refund ? Or even getting the goods I ordered ?

First order with brewdog. Arrived in good time and well packed inside. Was worried as order contained 2 glasses. But was perfect.

Pathetic customer service. Avoid at all costs. Only half of my order delivered with no explanation or contact. Raised the problem and not even an acknowledgment. Even James Watts doesn't care. Give me what I ordered or refund me. Its not difficult! Have been an Equity Punk for years but they dont care

Kate made a slightly stressful experience so much better.

My package got lost in transit and I was finding it a bit hard to get hold of anyone at BrewDog to rectify it (christmas holidays/ post black friday inbox madness I'm sure)

However after reaching out on social media, Kate picked up my request really quickly and resolved it ASAP.

She gave me two options and actioned my decision the very next day in a friendly way. Thanks so much Kate

Excellent beers, excellent support !!

I placed an order for an advent calendar on 29th November which stated 3-4 day delivery.

It’s now 11 days since I placed my order- and the tracking number I was sent still doesn’t work. I have emailed customer service multiple times - but with no response.

I’d like to give Brewdog the opportunity to resolve the issue but they seem uncontactable.

I really didn’t expect this kind of service from such a well known brand. Very disappointed.

Great beers at a competitive price, but they need to switch the delivery provider. DHL have not done themselves any favours - my two parcels recently have both missed their first delivery slot. My cases were listed with a drop number of over 180 on tracking, and at the end of the day I received a message to say they could not access the property. The poor driver set off before 9am so I’m not surprised - bad management I would say!!

Great choice of beers would like to have an option to deliver to Ireland

Ordered 10 x packs of festive beer for my customers as xmas presents , only received 1 x pack
Cant get anyone to reply to me through there customer services email been over 3 weeks
No telephone numbers just radio silence
Terrible company beware
order BD-669261

Great service, great beer and the sauces are a delight

It seems that until I completed a review on Saturday 6th December my order had been forgotten. On Monday 8th I received an email informing me my order is on its way. Today, Tuesday 9th I received an email from courier company that they now gave my order. The order was placed, paid for and confirmed on Monday 1st December with a 3-4 day delivery, hmmmm

Christmas calendar...
I have now ordered a Christmas calendar from Brewdog for the past three years and it's something my partner really looks forward to however it was not meant to be this year. After submitting a ticket after 9 patient days of waiting with zero updates and a DHL tracking number that didn't work I have now received a half hearted, generic email from customer support (after 12 days). The email blames shipping errors and then goes on to offer a refund or replacement (which can be sent out first thing next week). I don't believe their customer service team understands how an advent calendar works and has provided no real effort to efficiently resolve this issue for customers affected by this issue.