Brayleys Cars - Brayley Suzuki Hendon Arvostelua 

Everything what I would expect from an exceptional customer service and more.
Buying a new car can be stressful experience but the guys at Brayley Suzuki Hendon made it smooth and easy.
Taeko, NW9 6AE

Friendly and efficient welcome. Pleasant waiting area with drinks available. Work completed quickly.

Brayleys Suzuki Hendon is a very good company. The service is excellent and the members of the staff are very professional, friendly and helpful.

Excellent professional technical and customer service from start to finish.

All the staff were incredibly helpful and took the time to explain everything in detail, especially Robert.
He made the whole process smooth and stress-free. I’m so happy and excited with my new car - thank you!

Hardik Parikh was polite, helpful and answered my questions clearly. When I asked him to show me how to operate a function on my car effectively he happily obliged. He is a credit to your company.

The person at Suzuki Service Reception explained everything well and was quite courteous. However, the person who brought me back my keys and took the payment did not explain anything just took the payment and said my car was outside. It was only after I went over the document myself that I found an 'urgent' tick on brake pads which should have been communicated to me straight away. I was quite disappointed and did not feel appreciated as a loyal customer.

I just bought a Suzuki S-Cross from Brayley's Cars Hendon branch and the experience was mainly positive. I booked a test drive and put a deposit on the car. The test drive was good and the person accompanying me answered all my questions. I agreed to buy the car and arranged a date to collect it. When I got there the person who I had dealt with was not there. This was not a problem but I feel this could have been mentioned. The person who was deputised to hand over the car was in a meeting but the lady who deputised for them was very thorough, going through all the controls with me and even linking my phone to the car. When I got home I tried to pay the Congestion Charge but the automated system told me the car was exempt. I looked through all the paperwork and on the V5 "New keeper slip" under "Tax class" it said "DISABLED ". I sent the dealership a message and they called me back to say that the car is exempt because the last owner was disabled. If I hadn't questioned this I could have received fines when the tax class changes. The dealership were aware of this situation but did not inform me, which I think is poor.

Went to Brayleys in Hendon and had an appointment with Robert to talk about a new Suzuki Swift . He was extremely professional & friendly and spent time discussing everything with us, with no hard sell . We would recommend Brayleys and Robert especially and I am sure this wont be the last time they see us !! Hubby has a car that shortly will be changing and we would definately return in the future

I took my car into the Service Dept for small repair - I had been given a date and time for the repair .

Everything went to plan - I was able to wait for the job to be completed in comfortable surroundings

Brilliant. Staff are all kind and caring . Give really good advice . Loved the coffee waiting area

All very professional

Great service, updated with useful information and a clean car to boot

Very good service, people very nice and a professional. I'm very happy with the service.

Everything went well . Customers service , car service , communication and expectation . Staff are friendly and helpful

Professional staff, lots of passion to the job, bikers, motorcycles and customers. It was a pleasure to do the business with Jason and his friend. They went above and beyond the usual customer service and this experience shall be remembered for ever. Guys, you are the stars!

Once I arrive great customer service - transparent pricing, courtesy car for modest cost. Car returned cleaned.

Dear Mr Dave Carter,
You reach out to make a statement that you take such complaints seriously and leave your email so that I may make direct contact with you, well...as I already stated I did contact you before you even made your statement! I contacted you via email on the 02/09/2024 and asked you in the second review to check your emails.
It is now the 11th of December 2024 and have still not had a response via email from you and don't expect you to respond either since there seems to be a complete lack of care for customers (unless they are buying).
The issues which are still present are only going to get worse. It appears that there has been a breach pertaining to the the pillars that an 'approved used' framework is built on.
I have tried being patient...very patient, and since I have had no contact from yourself Mr Dave Carter, I will seek further advice on moving forward to hopefully get matters resolved.

Have been using for years when it was Jem Suzuki, I feel like their customer service has gone down hill. During the last couple service and MoT they say my lights need changing as the are the wrong ones but they are the ones that fitted them the previous years. They also didn’t wash and clean the car even though it was ticked in the service sheet. When questioned they were not even bothered. I will not use them again

Fantastic service as always
Very professional and friendly staff