Brayleys Cars - Brayley Suzuki Hendon Arvostelua 

Attention to detail, comfortable waiting area with tea and coffee, pleasant, helpful staff, car serviced in the time frame given.

A professional and reliable experience all round. From pre-booking to visiting the showroom, and finally collecting the vehicle- receiving the video of works. I appreciate the Bradley's Team. Thank you.

Brayley Motors are appalling. Bought a new car which repeatedly has problems. Impossible to speak to anyone; problems are not properly addressed. You deal with them at your own peril.

Efficient staff and process to keep me informed of progress.

Brayley Honda Hendon – Pressured Sales Environment and Disappointing Management Experience

I recently visited Brayley Honda Hendon with the genuine intention of purchasing a new vehicle and was prepared to place an order if the dealership could match or improve on the offer I had already received through Carwow. I had previously bought a car from this dealership some years ago through Philip Palumbo, who I was later told had since left, so I returned expecting a similar experience.

The salesman I initially dealt with was polite and helpful. I explained that I already had a competitive quote through Carwow and simply wanted to see whether the dealership could match or beat it.

The salesman went to speak with Paolo Rubina, the Head of Business, regarding pricing and I later had the opportunity to speak with him directly. Unfortunately, I found the interaction disappointing. Mr Rubina came across as dismissive and somewhat arrogant in his manner. My impression during the discussion was that the focus was on concluding a deal quickly and registering the vehicle before the end of the month, rather than taking the time to properly address my questions or give the customer confidence when making such a significant purchase.

The atmosphere in the dealership also felt quite pressured. It appeared the salesman himself was under pressure from management to secure an agreement on the day. As a customer, that sort of environment does not inspire confidence when considering a large purchase.

My hesitation was also influenced by a previous experience with the dealership’s service department when I owned a vehicle purchased from them. At the time I tried to discuss a warranty concern with Mr Ward, the service manager. Instead of taking a moment to review the issue or allowing a technician to briefly look at the concern, I was simply told the vehicle would need to be booked in. I remember leaving that conversation feeling the concern had been dismissed rather than properly understood.

Taking all of this into account, I decided not to proceed with the purchase. When I asked who I could raise my concerns with, I was told David Carter, Head of Operations, would be the appropriate person, but staff said they were unable to provide his contact details and that any complaint would have to go through the dealership’s general feedback process.

In the end, I chose to walk away and did not buy a vehicle from Brayley Honda Hendon.

Shortly afterwards I travelled around 30 miles to Honda Letchworth, part of the Granger Motor Group, where I purchased my vehicle through the Honda portal. The difference in experience was striking. The dealership had a calm, village-like atmosphere and the whole process felt relaxed and reassuring. There was no pressure to buy and the staff clearly prioritised customer satisfaction.

For such an important purchase, the contrast between the two dealerships was very noticeable

I brought my car for service on Wednesday 25 February. My car was damaged by the body work around the back light on the driver side. I only noticed the damage when I got home and it was the first time I saw it. I also noticed that the service booklet which I put in the glove box that morning was gone. I called your department immediately and talked to a gentleman who said I could bring my vehicle back call for you to have a look.
My son, who is my designated 2nd driver, helped me to take the car back to you the following morning. He was seen by one of your officers who wasn’t very helpful at all. So apart from the damage to my vehicle, the service book is now lost and I to spend money to another one.

First class service from the moment i walked in , made to feel very welcome and was not kept waiting . very professional job

Everything was handled promptly and professionally

Possibly the best new or used car dealer handover I have experienced. Ewa took the time to do things properly, while the presentation and preparation of the car itself was perfect. highly recommended!

I always have an excellent experience at Bradley’s due to their staff always being helpful and cheerful be it an MoT - as yesterday - or a routine service or a repair.
So, 11 out of 10 !

Salesman very helpful and polite. Whole process very smooth

I had a problem with the oil light on my car and the guys sorted it out in time for Xmas

Brayleys appear to put higher priority on selling cars than providing support services

I write this on behalf of my elderly father (83) He took his Suzuki Swift into the Colindale/Hendon branch on 26/11/25 due to the emission warning light activation. The car is under a 10 year warranty and he has had the car from new for 3 years. He was charged £90 for a diagnostic check which he was told by staff the warranty did not cover. I would really like to know why the test was so expensive and why as a basic check its not covered in the warranty. I also think it important for other customers to be aware of this as this will impact on my father financially. A response would be very much appreciated

Just had the pleasure of meeting a charming sales executive Ewa earlier today. In all my years of buying cars, today was the most relaxing, enlightening and stress free experience ever. To top it all off, between Ewa and her Manager Gary, a never to miss offer was presented, which I took without any second thoughts or doubts. Since September I was going through stress and anxiety with pressure selling from dodgy dealers to sneaky sellers hiding issues/faults. But today was a totally different experience. No pressure, no rushing and better still accommodating to most of your requirements. Thank you Ewa and thank you Gary.

New to your service department - first time. Cordial staff helpful as needed car early collection- happy with service and valeting service.
Your call back service could be improved as no response after leaving messages x 3 times.

Paul in service department was able to calibrate my Suzuki when no one else can
Thanks Paul so much for much

Great customer service,friendly knowledgeable staff.

I recently took my Suzuki to the Brayleys Hendon branch for servicing and had a really positive experience. From start to finish, the staff were professional, friendly, and made the whole process very straightforward.