I have had these non stick pans for some years and I can honestly say they are brilliant, they really are non stick. My favourite is the sauté pan, I have used it every week and it has stood up to it... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... Näytä lisää
Yritys on vastannut
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... Näytä lisää
Yritys on vastannut
I absolutely love these pans. When I had an issue with one of the lids, my problem was dealt with very promptly and efficiently. I can’t rate the customer service enough
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Yhteystiedot
PO Box 1229, AL1 9HR, St Albans, Yhdistynyt kuningaskunta
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4,4
Erinomainen
759 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
New handles please
I purchased 2 pans from berghoff at the Ideal home show. They have detachable handles. The pans are amazing. The detachable handle is an absolute nightmare to use. It's very fiddly to fit to pan and then screw into place. You then have to mess about taking it off again to be able to stack pans neatly. I have other pans with a handle that just clips on and releases in no time.
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Lynette,
Thank you for your review and your feedback on the handles of the BergHOFF Eurocast range.
The range used to have a clip on handle but we found that after a period of time the spring within the handle would break and so customers were frustratedly left with a perfectly working pan but with a handle that could no longer be detached and so the pan could no longer be used in the oven (which was usually a big part of the reason people had bought the pan in the first place).
We made the decision to switch the range to a screw-on handle because nothing can really go wrong! It is literally a long screw that runs through the handle of the pan; twist one way for loose and one way for tight. They take a week or so to get used to but once you're au fait with it they are great and mean your pans will last you a lot, lot longer.
When we sell you a pan that is going to last 5, 7, 10+ years we mean every aspect of the pan, not just the surface and so with the screw handles that is more likely to be the case.
We hope this answer helps to satisfy your query and we hope you enjoy using your BergHOFF pans for many years to come.
Kind regards,
BergHOFF GB
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Martin,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Very good cookware and great customer…
Very good cookware and great customer service and support
18. huhtikuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great follow up service
Great follow up service! We have used a 24cm Saute Pan and a Frying Pan for several years and they both been great. The Saute pan developed a flecked surface and we sent it off under warranty and they have supplied a new replacement. Thank you so much for brilliant service!
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Ken,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Don't cook with heat
Bought a frying, used it for normal cooking, frying eggs, bacon etc, it became so sticky that nothing came off, when asked for help under the warranty was told to deep clean it, which did nothing. I was then told we had cooked our eggs at a too high a temperature so it was our fault so no replacement or refund.
Apparently if it had been a manufactures fault it would have occurred in the first 6 months, then they would have helped..so 5 year warranty not much use.
I was told to try 2 deep cleaning methods, both of which I did several times, this made no difference.
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Ella,
We are sorry to read that after several years of use with the pans they were no longer as non-stick as they were. There are a couple of cleaning methods that we can advise which should help remove any burnt on food residues and ensure that you are continuing to cook on the actual surface of the pan.
If the surface of the pan is intact, the properties cannot change from non-stick to stick, more likely there is some residue there that means the food is not making contact with the surface of the pan itself and so is sticking.
If you try the two deep cleaning methods that are listed on our website under the FAQ section they should remove the residue for you and ensure you continue to get the best performance from your cookware.
If we can be of any further assistance, please don't hesitate to contact our customer services dept directly (sales@berghoffgb.com).
Kind regards,
BergHOFF
Magnificent X7 Elite blender …
Great service from ordering .The X7 Elite blender is a must, juices done in seconds, soup within 3 minutes.
Also Nina in the office was very helpful , in sorting out my order.
Keep the new products rolling.
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Naresh,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Glass lid
The lid itself is fine, but it arrived with the lid handle 'upside down' with no instructions in or on the box on how to assemble it. Firstly Customer Services said I had not ordered from them which I clearly had. After much ado I managed to find instructions on line but a bit of lack of communication with customer services I thought and no idea why these instructions are nowhere to be found on the item, i.e. in or on the box.
22. maaliskuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Monica,
Thank you for your review.
The knob is inverted for packaging reasons and is really easy to swap round. There is a video under the FAQ section of our website to help if required.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards,
BergHOFF
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Cookware lid tarnished after a single use
Code Given with Purchase: IDM290325
Purchased x 4 BergHOFF items of cookware on 30th March and registered for the warranty. A week later I contacted them as the lid for the wok had tarnished after one use. I emailed them with a photo and was told this was normal and to use CIF which was contrary to the care instructions that came with the cookware. I emailed back expressing my dissatisfaction and was asked to send a photo??? They hadn't even bothered to read the email trail. They are absolutely hopeless. This cookware is extremely expensive and they offer this allegedly fantastic guarantee that 'isn't worth the paper it is written on' so to speak. Maybe their aftercare service could do with living up to their claims.
Update - lid was replaced!!
6. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Setwar,
Thank you for your review.
Before posting this reply I caught up with our Customer Services Dept who advised that a replacement wok lid was despatched to you on 22nd April.
Hopefully this has been received now and your faith in both the brand and our customer service has been restored.
Kind regards,
BergHOFF
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Christopher,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Fantastic frying pan
Fantastic frying pan - non stick - non toxic. Bought a small pan at the food event at York Racecourse last year. It's been so good, I bought a second bigger pan online. Well worth the investment.
25. maaliskuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Richard,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Glass lid
I ordered a glass lid, when it arrived the handle was on the underside with no instructions or explanation on or in the box. I emailed customer services who firstly said they didn't recognise my order number and I must have ordered it from someone else when I had clearly ordered it from them. I was told I would be sent a video on how to assemble the lid but I never was. I managed to search one on the internet and put it together no thanks to them. Poor information and communication.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Maria,
Thank you for your review.
The glass lid is packed with the knob on the inside for packaging reasons. It is really easy to unscrew and reverse the knob to the correct position but there are full instructions and a video on our website if required.
If you struggle and need anything further from us, please don't hesitate to contact us directly via email: sales@berghoffgb.com.
Kind regards,
BergHOFF Team
Bought my saute pan at Ideal Home 24
Bought my saute pan at Ideal Home 24. Had it one year and very impressed of ease of use and cooking as demonstrated at show. Looking to buy more at the show now on this year. One point though it is quite heavy when full of cooked food and
tendency is hold handle closer to pan
and if you mistakenly place fingers over aluminium part of handle it is very hot!!... Best pan ever - worth the money.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Ray,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Except quality
Used griddle for first time, cooks evenly and holds the heat very well.
26. helmikuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Julie,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent product
Excellent product, replacement lid due to accidental drop.
Well packed, arrived on time.
19. helmikuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Jeff,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Dangerous lids and shoddy customer service
Purchased a set from the bbc good food costing £250. Upon first use, the glass lid shattered whilst cooking. It went everywhere and in the pot with the food and across the kitchen. Luckily no one had been hurt but if a child or pet had been near by then I dread to think what could happen.
Emailed customer services who fobbed it off as it could have been banged or had a hairline crack in the lid so they wouldn’t accept returns of the set and refund. Now considering how I don’t want to use the set as it’s really worried me that it could happen again and this time someone will be hurt. I sent a reply well over a week ago stating that their response had been less than satisfactory, I’ve yet to hear back from them. I suspect I will not Be getting a response. Steer clear of these pans and their shoddy customer service.
As to their response below, the glass lid did not just ‘break’ it SHATTERED which they do not seem to understand. I wouldn’t dream of even putting it in the oven or yet using the pan again with the lid.
I’ve checked my emails and have not had a response to the last email I sent so clearly someone’s telling porkies.
I stand by my review of their poor customer service.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Krupa,
Thank you for your review and we are sorry to read that the lid from one of your saucepans shattered.
Please rest assured that the glass lids are made from toughened glass and are designed for both hob and oven use but on occasion, given the nature of glass, saucepan lids can break. Thankfully we get very few instances of this despite selling thousands of pans around the world each month.
We appreciate how upsetting this can be which is why we immediately offered to replace the lid for you free of charge despite the lids not being covered by the manufacturer's warranty.
Furthermore, we have replied to each and every one of your emails and so would encourage you to check your spam / junk folder where you may find out latest reply.
Our offer of a replacement lid stands and we are more than happy to despatch this to your at our expense but no retailer in the world would refund a full set of used pans because one of the glass lid has broken. You may see that as "shoddy customer service" but we think that we have been more than fair and have tried to be as helpful as possible.
Kind regards,
BergHOFF UK Team
Excellent service as usual
24. helmikuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
great product and very reasonably priced
22. helmikuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Robert,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Lynn,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your new cookware for many years to come.
Best wishes,
BergHOFF GB
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.