I have had these non stick pans for some years and I can honestly say they are brilliant, they really are non stick. My favourite is the sauté pan, I have used it every week and it has stood up to it... Näytä lisää
Yritys on vastannut
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Wow. Great, responsive and efficient service. I had bought and received a 28cm berghoff saucepan replacement lid. The item cracked on 2nd use on the hob. When I contacted the company, I received an al... Näytä lisää
Yritys on vastannut
After around 8 years of regular use my Berghoff Eurocast non-stick Sauté pan both on the hob and in the oven it finally started to lose its non-stick properties. It did still work but not as well as I... Näytä lisää
Yritys on vastannut
I absolutely love these pans. When I had an issue with one of the lids, my problem was dealt with very promptly and efficiently. I can’t rate the customer service enough
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction!
Yhteystiedot
PO Box 1229, AL1 9HR, St Albans, Yhdistynyt kuningaskunta
- 02082072228
- sales@berghoffgb.com
- www.berghoffgb.com
4,4
Erinomainen
759 arvostelua
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The non-stick surface was beginning to…
The non-stick surface was beginning to flake. They were very quick to respond to my emails and photos.
After some communication, earlier in the year and on their advice, l deep cleaned my pan, but this only weakened the surface more. Finally l returned the pan. Although BergHOFF denied the faulty surface, they immediately replaced my pan with a new one.
So, ultimately, I'm very happy with the customer service and response, although slightly miffed at their implication that this was a fault of my own making and poor maintenance!!
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your positive review of BergHOFF Eurocast cookware!
We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Glass replacement lid arrived well…
Glass replacement lid arrived well packed and on time much to my relief. Did not see delivery person as parcel left by door so can’t comment further.
28. kesäkuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Carolyn,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Fantastic customer service
There was a problem with my order (I was sent the wrong item). We are all human and we all make mistakes from time-to-time so my judgement of a company is not based on looking for ones that never make mistakes, I'm interested in what happens when they do.
In this case I received an reply to my email within 2 hours. The person accepted responsibility on behalf of the company, apologised and told me how they were going to put it right.
I had one further query so replied to their email and I received clarification within 5 minutes.
The correct item was shipped and arrived the next day.
I've used their products for a few years and highly rate them. It's now really nice to know that they have customer service that backs up what they are doing.
29. kesäkuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Tony,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Glass pan lid broke on the first use.
28. kesäkuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Malcolm,
We are sorry to hear that your lid broke, unfortunately this can happen from time to time given the nature of glass - especially when they have been sent through the post and can be knocked or damaged in transit.
Please reach out to our dedicated UK customer service team (sales@berghoffgb.com) and we will arrange a replacement for you.
We hope this will enable you to cook happily with your BergHOFF cookware again moving forwards!
Kind regards,
BergHOFF GB
I have a set of 5 pans
I have a set of 5 pans. 6 years old. The saute pan got fluffy...no metal ever used on it..... I use to regularly perhaps thrice weekly. I damaged my frying pan...customer services were very good. Agreeing to replace the saute pan at a good reduced price. I also purchased a new sauce pan. Jackie was very helpful and I look forward to my new replacements. I see a complaint about no phone number for berghoff....+442082072228. For me the system worked perfectly. I've been very happy with my pan set..
7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Vincent,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Fantastic after sales
This company have been so professional in their help with my problem. Fantastic in responding immediately to save communication and updating me constantly
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Antoinette,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great service
We bought a trio of Berghoff pans attracted by the durability of their non-toxic surfaces - they get a tough life in our household and the pan surfaces took a battering, but without hesitation, the team at Berghoff replaced them without question
Well done ~ Berghoff!
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Paul,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great product
Love the products ...and found the customer support excellent.
14. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Cathy,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Excellent Service and Pans
Experienced a problem with my pan that was handled quickly and efficiently by the customer service team. Recommend this company!
30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Very good service experience.
Have a number of Berghoff items. Bought 24" saucepot but after a few months noticed a fault inside the glass lid. Contacted Berghoff and Marina from customer services was very helpful and a replacement lid was sent out. Good service experience.
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great service and communication
After buying a frying pan at the Ideal home show which was great. I then wished to buy more. Mum & I decided to split a set. Unfortunately I ordered the wrong set! I emailed customer service and they confirmed my error! They were very helpful in providing details of how to return and have now arranged to send the correct pan set on receipt of the wrong ones. Amazing communication. Thank you
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Julie,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Grill Pan
I had purchased a grill pan two years ago and experienced a problem with the removable handle. I emailed BergHOFF photos of the handle were sent but I couldn’t provide proof of purchase. The response was very prompt a replacement handle was sent to me.
Customer service was first class. Thank you
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Great item
It took a while to reach me and I had no notice of its despatch and delivery. However, grateful to receive it and it is a great item.
23. toukokuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Charlotte,
Thank you for your positive review of BergHOFF Eurocast cookware!
We apologise on behalf of our courier DX Express if they did not notify you as instructed regarding your delivery. We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Shattered lid while using
I bought a saute pan at The Ideal Home exhibition on 25 March 2025. On the third use on 10th May 2025 the glass lid shattered and pieces were scattered on the hob snd kitchen worktop.. I emailed Burgeoff twice but have not have a response.
Update
I since had a response by email and a new lid was delivered on 17th June 2025.I would like to thank them for getting me a replacement lid so swiftly.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Dear Judy,
Thank you for reaching out.
Unfortunately our internet went down in our office earlier this week and we have only just received our replacement router from our provider.
This has had a severe impact on our customer service as we have been unable to take calls, reply to emails or even print documents for almost 3 days now!
We are back up and running as of 8am this morning (13/06) and will endeavour to reply to all outstanding queries as quickly as possible.
Please accept our sincere apologies for this delay and rest assured that we will reply to your email and provide a solution. Thank you in advance for your patience.
Kind regards,
BergHOFF
Well packaged and arrived very quickly.
26. toukokuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Colin,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Good customer service on Warranty issue.
Had a problem with surface of 28 cm frying pan after approx 2 years, contacted Berghoff as still under warranty. Submitted pictures as requested, then retuned pan for examination, Berghoff agreed it was covered under warranty & replaced. Only slight downside is we paid the second class postage to return the pan for Berghoff to inspect!
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Easy to lordering a new lid.
Easy to locate, easy to pay and delivered on time, very quickly.
18. toukokuuta 2025
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello John,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
Zero customer service
I bought 2 pans at the ideal show home. One of the pans coating has come off. I have twice, emailed the company and have had no response. I registered my warranty within a day of purchase. I have followed all guidelines for use on a low heat, season pan, washing instructions etc. Feeling I have wasted my money. Being ignored is not acceptable. I would like a replacement seeing as the issue occurred shortly after use. Still in use but having to use cooking oil as non stick is non existent .
After reply from Berghoff in response to my review- I have checked all boxes in my emails and there is nothing from Berghoff not a single reply other than the one from Trust pilot to say the y replied to my review, so I have emailed a screenshot of my history with Berghoff to show there was no reply.
1. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hi Maria,
Thank you for your review.
We have checked our records and we replied to your email on Friday 3rd January 2025 @ 12:34pm asking you to provide images of the pan in question. We have never had a response to this email and are still awaiting the requested images.
Perhaps you could check your spam/junk folder where you may see our email if it is not in your inbox?
We have a fully staffed UK based customer services dept who reply to all emails and refute any accusations that would suggest anything to the contrary.
Kind regards,
BergHOFF GB
I started with I frying pan now have a collection
I started with I frying pan. So impressed I now have a whole set of pans and frying pans and skillet. They work so well, and not not having to scrub them clean is a joy every time. It was a shock when my original frying pan stated to peal after 5 years. LCC we're great helping with a replacement
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BergHOFF Eurocast Cookware
Hello Stephen,
Thank you for your 5* review of BergHOFF Eurocast cookware!
We are so pleased to read that you are happy with our products and service! We hope you enjoy cooking with your BergHOFF cookware for many years to come.
Best wishes,
BergHOFF GB
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