BergHOFF Eurocast Cookware Arvostelua 

Having had trouble with a frying pan I contacted BergHOFF worldwide and wasn't impressed with their response. However, I was subsequently contacted by Ricky and Jacquie from BergHOFF UK. The customer service I received from the UK office was exceptional. With explanations on the cleaning and keeping pans in optimal condition and replacing the Frying pan in question. Quick, caring and helpful service, highly recommended cookware and exceptional customer service.

Rquested a new lid - came next day - excellent service and communication

I have a saute pan which is in use several times a week, it's so easy to clean after each use, but I had a query. Could I make jams and chutneys in the pan without compromising the lining with both heat and acidic fluids such as vinegar. The answer was very swift from Jacqui, yes is the answer, and with it came instructions on how to deep clean my pan. Product quality and service is excellent.

Good quality. Arrived quickly and well packed to protect the glass

Replaced my well known brand with Berghoff 2 years ago and never looked back. Easy to clean, great to cook with and lightweight. Would highly recommend.

I had an issue with my frying pan where the non-stick was peeling off. I had to post the frying pan back to the distributors who inspected the pan. They replaced my pan quite quickly. They mentioned that on inspection, it appeared like some of the care instructions may not have been followed properly but they were still able to replace the pan. Great service!

I like my pots that I bought a number of years ago. I have three 15cm pans and just 1 lid left. Replacement lids are very reasonably priced and they were replaced very quickly by the company. They were wrapped up well and arrived safely.

I ordered a 7 piece set from Gardeners World Fair, however when it arrived there was a fry pan missing. I contacted the company and Jacquie at customer services contacted me promptly, apologising and saying one would be despatched on next delivery. It arrived couple of days later. Although I haven’t used the pans yet good customer service is always high on my list.

Customer Support, fantastic. Really appreciate your support with the small issue with my pan. Thank you for supporting the replacement of the pan.
Great communications also with the update and progress.

I have had amazing customer service from Berkhoff. I bought the X7 Elite processor at Goodwood food show after being impressed by the process to make ice cream. I also have a range of cookware from Berkhoff which I bought about 15 years ago that are still going strong, so I knew the company could be trusted. On first use I unfortunately broke the tamper stick and could not find a replacement on the web so asked the customer team for help. Jacquie was amazing and offered help immediately. I was very impressed by her. Thank you Berkhoff

Great customer experience both at the show and again on the telephone when sorting an additional item

Had a little issue with a blade for a stick blender, Jacquie from customer service got back quickly and sorted out a replacement by post straight away, great service.

I originally bought the fry pan and lid at the ideal home show. Their fry pans are of very good quality but pricey. One thing worth mentioning, always follow the care instructions rather than the way that some of the products are demonstrated at the show.

I ordered three sauce pans. Unfortunately only two turned up, so I contacted the company. Jacquie from customer service got back to me within half an hour, having looked into the problem she was able to resolve it immediately, and let me know the third pan would be dispatched the next day. Excellent service. The pans I received I would definitely recommend, as I've used them for years, can't fault them

The delivery was sent to my neighbour!
And when I a purchased the item the order information was 100 per cent correct. And what frustrates me even more - was that I was asked if I filled out the delivery instructions correctly!
And in fact the delivery label was incorrect-which was nothing to do with me.

Update- I’ve just read an email from Berghoff GB and appreciate the refunded postage-22/08/2025. Also I would just like to add that the pan I received was good and I’m happy with my purchase.

Helpful, accommodating and efficient

Needed a lid replacement, ordered one and received it in good time.

This is the second pan we've had from Berghoff and both are exceptional.
Easy to use and really non stick.

We love these pans.
Had an issue with a couple and returned them for testing. Turns out I haven’t been cleaning them properly for years.
Jacquie in Customer Support was amazingly helpful. She gave us all the information we needed to return them, the engineer’s findings and our options.
As the fault was ours, we had the option of getting our pans back, or purchasing replacements.
We bought replacements.
The whole communication and service was second to none.
I highly recommend this company and their pans.

We bought a set of pots in July 2023, just recently one of the pots started to bubble, I emailed the company and received a response within hours, I followed the instructions received and returned the pot, three days later after returning the pot I received notification that a replacement would be sent, two days later the pot has been replaced. I cannot ask for a better service than this, Berghoff will always be the first company to check for similar products.