Balfe's Bikes - Waterloo Arvostelua 840

Unlike some other bike shops, not at all patronising, and did a good job on the repair, with clear communication about when my bike would be ready.

I walked into the shop in Southwark looking for a couple of very specific adapters to fit 160mm rotors on my bike. They told me they didn't normally sell them but they managed to fish some out of their parts bin to help me out.

Joe was very helpful and knowledgeable....many thanks

When my folding electric bike was returned, the cranks were badly out of line making riding impossible. I returned to the shop and it was fixed. When I got home I discovered that the cranks had been put on the wrong way round - left on righthand side and right on left. This could mean the pedals might unscrew and the removable pedal, for when the bike was folded' was on the wrong side. I also noticed the adjustable bolts fixing the wheels to the frame were both the wrong way round making it impossible to fold the bike. I returned to the shop, in the rain, and the faults were fixed.
Surely an expensive service should include a short test ride and a check that the bike can be folded correctly.

Amazing service

Great team. Very informative and helpful.

work was great. the bike came home clean and pleasant to ride. the staff are friendly, kind and professional. The cost was bit high but service delivered was great.

Most of the self service jobs done by the staff at the store on behalf of myself. That was quite satisfying for a visitor.

Super friendly assistance in swapping out a broken pedal. True sign of a Balfe’s experience

I went to the shop 3 times to discuss bike options. On each occasion the staff were very helpful and knowledgeable. I was able to test ride my chosen bike which is a great facility.

Brilliant staff and service collection from Waterloo

Friendly and efficient service for addressing a broken rear hanger

Bought a bike there using the cycle scheme. I thought it was going to be a real pain to get sorted, but everyone at Balfe's was super helpful and friendly. 10/10 would recommend to anyone.

Excellent customer service as usual.
Thanks to the guys at Waterloo

Such an easy interaction with gentle, nice staff, job done, messaged me when it was, good price, easy collection. Just a breezy experience all round.

I took my bike in for a repair on my brakes, as they were noisy and spongy. After a couple of hours, I got a call back from the bike technician explaining the issues and the options to fix it. I was kept informed throughout the process, when the parts arrived in etc, and got my bike back in a week's time. Bike rides great and the brakes feel better than before!

Added bonus, the great music that they had in store!

Speedy and efficient

Popped into the shop on The Cut to get my tyres pumped & seat adjusted on a second-hand bike. I didn't catch his name, but super quick & helpful service :) thank you!

I used the click & collect service to order some lights. My order was ready for me when I arrived. All very painless and saved me the delivery charge.