Balfe's Bikes - Reigate Arvostelua 901

Good discussion about what needed doing and prompt and excellent service. The bike was actually ready speedier than anticipated

What a fantastic ordering and delivery process you have. I ordered a gravel bike on the 2nd Dec 25 and it arrived today on the 4th Dev 25 before lunch time......class.

I'm yet to properly inspect and ride the bike I've chosen and it's a Trek Checkpoint ALR 3 in a Carmine (very deep red). It looks great.

The delivery driver was very helpful and made sure that I was set up before he left me.

Thank you for making my purchase hassle free and very quick.

Everyone was very helpful and my wheel was available to be collected on the Saturday as promised.

Reigate were an excellent store to deal with, order a bike over the phone the store were very helpful.

Super quick delivery and when I had a slight issue with a deposit refund it was sorted the same day after a phone call.

Would highly recommend, thanks

Full service done on the same day as the booking.
Great value for money, very professional team. 😀

Helpful, knowledgeable staff , great customer service. Accurate estimates.

Bit of a dualistic atmosphere in there, the sales process was fine up until I went to collect my bike. It felt like my bike was being held ransom for some perhaps misunderstanding? To give you an idea: One salesman who’s name began with an “M” said, (as I was walking around with my coffee) “it’s not your’s until we’ve completed the pdi” but then proceeded to chat away to someone else while 2 other staff members were available but not going to sign me off (fine with that). About 90 minutes later, when the pdi was completed. I courteously pointed out some play between the front rotor and the wheel. While showing one of the techs what I meant, another younger chap (who’d been hiding in the corner the whole 90 minutes) came over and said I was breathing down their necks and that he’d rather refund me than diagnose the issue (this was entirely his idea). He eventually yielded (not without rude protest) to remove the wheel, inspect the rotor and re-torque it but in doing so, threw the disassembled components on the bench in a foul mood. For the first time this made me, as a customer, feel quite unsafe. And it left an impression that lasted long enough for me to want to leave this review when asked.

Friendly helpful staff who did a top job servicing my rather filthy gravel bike.

Had my mtb wheels set-up for tubeless. As always excellent and efficient service!

Knowledgeable and friendly staff. Keen prices and good selection.

Great bike shop. Had some really useful mountain biking advice for my son from knowledgable staff member. Walked out with helmets and gloves and happy boy.

Staff always very helpful and on hand to offer advice and recommendations where needed. As someone new to cycling, they have been amazing!

Richard did a good job fixing my brakes, thanks

Balfe's Reigate is my go to bike shop. They are a nice and very helpful bunch of people - helping with the right kind of item I need, giving me tips on my bike.

Knowledgeable staff and really helpful

Richard and Simon could not do enough to help me, super friendly and helpful!

Staff are always friendly and helpful and offer good advice.

Excellent advice and great service. 2nd bike I have purchased from Balfes and I will go back to them for any future purchases. Brilliant.

Good, friendly and informed service. Just what you need when investing in a new bike.

Really helpful and knowledgeable staff