Avis Budget Group Arvostelua 

We reserved a car with Wi-Fi capability. I planned our trip in Faroe Islands based on that. When we arrived apparently the charging device have been lost for the Wi-Fi. why not order a new one ? Rental agencies do not give out maps readily anymore. The signage there is not great.

They did not let us know this ahead of time. The only option left to us then would be the eSIM and it turned out that our phone was locked. What a hassle.

Esperienza estremamente negativa con Avis Budget – sede aeroporto di Olbia

Dal 29 agosto al 4 settembre, ho noleggiato una Toyota Yaris Hybrid tramite Booking.com, pagando regolarmente in anticipo. Al mio arrivo presso la sede Avis Budget dell’aeroporto di Olbia, un dipendente mi ha proposto un’assicurazione aggiuntiva contro i danni, che ho accettato. Mi è stato detto chiaramente che, grazie alla copertura, non sarebbe stato necessario controllare l’auto né al ritiro né alla riconsegna, poiché eventuali danni sarebbero stati comunque coperti.

Alla restituzione, invece, ricevo foto di un graffio sul paraurti anteriore e mi viene addebitata una somma spropositata di quasi 350 euro. In seguito, tramite PEC, mi comunicano che se il danno fosse stato coperto dall’assicurazione non sarebbe stato dovuto. Poco dopo, però, mi arriva una nuova PEC in cui la stessa cifra viene giustificata come “costo del servizio di noleggio”, nonostante io avessi già pagato integralmente tramite Booking.com.

Ho contestato il doppio addebito, ma la gestione è stata confusa, poco trasparente e decisamente frustrante. Un vero e proprio calvario burocratico e fino ad ora non mi hanno restituito l'addebito non dovuto.

Conclusione: esperienza deludente, comunicazione ambigua e gestione discutibile. Non noleggerò mai più con Avis Budget e sconsiglio vivamente di affidarsi alla sede dell’aeroporto di Olbia.

Ich kann nur vor diesem Vermieter warnen. Wir haben für den Umzug einen Transporter über den ADAC gemietet. Dieser kam von Avis. Wir haben einen Schaden verursacht den sich Avis schon fürstlich bezahlen lassen hat. Dann ist denen nach 2 Monaten eingefallen das wir angeblich noch weitere Schäden verursacht hätten. Trotz fast vollständig ausgeschöpften Selbstbehalts haben die nochmal ca.650€ abgebucht. Über Rechtschutz fast alles zurückbekommen. Die waren aber skrupellos genug trotzdem ca. 50 € einzubehalten. Ich kann nur eindringlich vor diesen Ganoven warnen . Und unbedingt Kreditkarte sperren.

Warning, this company are a scam. On returning the car to the rental office at Dublin Airport I was accused of damaging the tyre which was clearly damaged beforehand, I had photos. I objected to having to pay for this, filled in a form, sent an email, no response and they have taken an extra £200 from my account, just for tyre which I didn't damage in the first place. Every 2nd person who entered their office to return a car had the same experience, most people left in a rage after being blamed for damage.

Unfassbar, schlechter Kundenservice!!!!
Nach 1,22 Stunden Warteschleife,ging endlich jemand ran. Ich schilderte mein Problem (es ging um eine nach fast einem Monat noch geblockt Kaution von fast 800,00€).
Die Mitarbeiterin legte auf.
Daraufhin rief ich dort noch. Al a, aber dieses Mal unter dem Punkt :ein Auto mieten - selbstverständlich keine Wartezeit.
Stattdessen sagte man mir, dass es Zeitverschiebung sei mir zuzuhören und fragte mich, ob ich nichts besseres zu tun hätte, als in der Warteschleife 1,22 Stunden zu warten.

Huur hier nooit een autobij Avis budget mallorca.
Deze mensen zijn pure oplichters.
We waren 8 min te vroeg weggereden en dat was geen probleem, auto op schades gecontroleerd fotos en filmpjes gemaakt, in ons contract stond 300 borg , aan de balie zei de mevrouw de borg is 200, een dag later zag ik een reservering van 450 op mn card staan,
Bij inlevering werd er een schade in onze schoenen geschoven, die op onze fotos stond maar volgens hun niet duidelijk genoeg om onze onschuld te bewijzen.
Eenmaal aangekomen op eindhoven kijk ik in mijn mail en op de creditcard en had ik een schadefactuur plus 1 extra dag autohuur voor die 8 extra minuten en was er plots een bedrag van 820 euro afgeschreven, je staat met je rug tegen de muur en kan er niets aan doen, echt pure oplichting.
nooit, nooit huren bij avis budget op mallorca.

Enorm dårlig, misforstået og langsom service i Danmark. Italiensk afdeling trak et kæmpe beløb for forsikring på bil, som jeg vil kalde scam. Den danske afdeling bakkede op omkring det store beløb, som faktisk var snyd og bedrag. Hold jer langt væk for dette firma og leje af biler. De snyder deres kunder!

Ich habe über Check24 einen Mietwagen bei autovermietung.de / Avis in Málaga gebucht – mit Vollkasko ohne Selbstbeteiligung. Am Schalter von Avis wurde mir jedoch ein Voucher von Check24 vorgelegt, in dem ausdrücklich von einer Selbstbeteiligung in Höhe von über 4.000 € die Rede war.
Diese Angabe stand im Widerspruch zu meiner Buchungsbestätigung und verunsicherte mich so stark, dass ich – in fremder Sprache und unter Zeitdruck mit meiner Familie – eine zusätzliche Versicherung abgeschlossen habe. Später wurde mir bestätigt, dass diese gar nicht nötig gewesen wäre, da ein Erstattungsmodell über Check24 bestand. Weder Avis noch Check24 zeigten sich kulant.
Fazit: Die Kommunikation zwischen Vermittler und Vermieter ist unklar und für Kundinnen und Kunden kaum nachvollziehbar. Ein transparenter Versicherungsschutz sieht anders aus. Ich werde künftig direkt bei seriösen Anbietern buchen.

Ergänzung: Nach Veröffentlichung dieser Rezension ist Check24 noch einmal auf meinen Fall aufmerksam geworden, weswegen ich fairerweise darauf hinweise möchte, dass mir die Hälfte des Betrags erstattet wurde, zusätzlich habe ich einen Gutschein erhalten. Meine Bewertung habe ich dementsprechend von einem auf drei Sterne erhöht.

Warning – Questionable Practices at AVIS USA!

We rented a car through Expedia with AVIS in the USA. It took three employees to verify our information at the counter – the process was disorganized and unprofessional.

Despite having paid the full amount in advance, we were charged an additional $750 on site – more than 50% of the original rental price. When we asked for clarification, we were simply told it was for "taxes and airport fees." However, we never received a detailed invoice for these charges.

For us, it's clear: never again with AVIS in the USA.

Update:
Even after three weeks, Avis has provided no assistance. Instead, we were told that it was our own fault for having to pay the excessive additional amount. At the counter, we were effectively forced to agree to these charges in order to receive the vehicle. This kind of response suggests that international tourists are systematically overcharged.

Sur facturation abusive d’assurances non demandées car déjà incluses avec ma carte bleue.
Impossible de les contacter aux États Unis ou en France.
CE SONT DES VOLEURS!!!!

Avis Budget Group needs to investigate their Italian subsidiary Maggiore for CRIMINAL FRAUD.

Your employees at Maggiore Italy:
- Overcharged me €1,347 beyond agreed rates
- FORGED MY SIGNATURE on billing documents
- Double-billed for prepaid services
- Refuse to respond to complaints

This isn't poor service - it's criminal activity. Contracts 140453353 & 137317983.

I've filed:
- Criminal complaint with Italian police for forgery
- ECC-Net consumer complaint
- Bank fraud claim

Your management (Rita Rossi, Anna Kuliga, James Adams, Gianluca Testa) are either complicit or incompetent.

Clean up your criminal subsidiary or face the legal consequences.

Raz

Trotz Volltankung und max 500m fahrt danach wurde eine Betankung von knapp über 3 Liter plus Extrakosten verrechnet, schwache Leistung! Man fühlt sich betrogen ganz einfach!!

The worst. We rented out of SFO. The line looped around the room with only one person working the desk. Took over an hour and a half to get to the front desk. When we returned the car they charged us an additional $250 for cleaning because "we had a pet." We had no pets. Refused to reverse the charges. I will never be back, and I will never use them again.

Eviten esta rentadora si pueden. Mi experiencia con Avis Budget en el Aeropuerto de Alicante fue pésima.

Al retirar el coche, dejé en claro que no quería contratar ningún seguro adicional más allá del obligatorio. Aun así, el empleado me pasó el contrato rápidamente para firmar, sin explicar los puntos importantes ni mencionar ningún coste extra. Me terminaron facturando casi 50 € por una cobertura que no pedí y que jamás se me explicó verbalmente. Este tipo de prácticas no son transparentes ni profesionales, y claramente se aprovechan de la falta de información en el momento.

Como si fuera poco, ahora me están cobrando 33,88 € en "gastos administrativos" por una multa que no corresponde y está mal gestionada. En resumen: una empresa que parece más enfocada en engañar y exprimir al cliente que en brindar un servicio justo y claro.

No volveré a elegirlos y recomiendo a cualquiera que lea esto que tenga mucho cuidado, o directamente opte por otra rentadora.

Cuando devolví el coche en el aeropuerto de Basilea (16 de julio de 2025), les dije que lo revisaran y me dijeron que más tarde. No me dieron a firmar el contrato de devolución. A punto de embarcar, nos mandaron un correo en suizo-alemán con daños en el coche mínimos que coincidían con los que habían marcado en el contrato de alquiler que me facilitaron. Me los cobraron cuando no fui responsable de ellos.

Me parece de una vergüenza, una falta de profesionalidad y de educación enormes. En definitiva, es un timo y se aprovechan de la buena fe del cliente. Por favor, haced fotos al coche al recoger y dejarlo y no os vayáis sin firmar el contrato de devolución. Son un atajo de ladrones.

Would avoid this company at all costs. They are running a scam trying to charge extra for damage that was already there.
We rented a car with them for 7 days mid June, there were minor scratches on the car that were noted on the car paperwork. We took photos of all damage as we normally do when renting. After we dropped the car off we were charged over €700 for damage with no explanation. When I emailed them asking for proof they sent me a photo of a scratch on the front right side. I replied with a photo of my own of the same scratch with date, time and location stamp proving it was there when we picked the car up. The scratch is clearly the same one. Now it's been couple of weeks and they are completely ignoring my emails. After reading other reviews here it is clear this is a scam they are running.

Just spent $45 to not rent a car from Budget. Why? Because they decided not to honor my prepaid reservation due to "inventory issues." But they had ALL DAY to call, text, or email me — and did nothing. I showed up, 4th in line, only to be told there were no cars.
The man in front of me? He didn’t have a reservation. But he had his kid with him. I overheard "Sam" (Budget employee) tell him no cars were available — then suddenly Sam "makes it happen" for him. I watched as he was handed keys to a red SUV and walked away smiling.
My turn at the counter: I’m told by “Amadou” that my reservation — made earlier that day — won’t be honored. I asked about the guy before me. Amadou brushes me off, until I insist on speaking to Sam. Sam and Amadou argue for two minutes. Then suddenly the story changes: "Oh, that guy did have a reservation." No. He didn’t. I confirmed it myself by speaking with him outside. Sam gave him my car.
I missed something important for my own child that day. All while Budget played games and handed my car to someone else — likely because they thought I wouldn’t say anything. I spent $45 on Ubers to and from Budget, just to be stranded.
So listen LOUDLY:
If you’re planning a vacation, Budget might ruin it.
If you need a car for a child’s major life event, Budget might rob you of that moment.
If you need to transport someone to medical treatment, pray they survive your interaction with Budget.
And worst of all: you won’t realize this is a pattern until it happens to you. This isn't rare — just read the other reviews. Budget: you’ve earned this one-star and then some.

Hi, wir haben eine Pauschalreise Mai 2024 nach Kalabrien gebucht inklusive Mietwagen. In Lamezia Terme angekommen wurde unsere Situation völlig ausgenutzt von Europcar .
Um nach Scalea ins Hotel zu kommen, mussten wir für ein größeres Auto ohne Adblue 107,03€ draufbezahlen.Angeblich war kein Kleinwagen verfügbar. Nach meiner 1 Stern Bewertung für Europcar versprach Avis Budget eine schnelle Bearbeitung nach allen Angaben zum Vertrag. Ständige bekomme ich die Rückantwort, Bitte alle Angaben über die gestreichelte Linien. Das funktioniert überhaupt nicht.

Wij hebben afgelopen april een auto gehuurd al bewust met extra verzekering, eenmaal op het parkeerdek aangekomen hebben wij foto's en video's gemaakt van de schade aan wielen en banden. Deze hebben we netjes gemaild, en doorgegeven. Nu zijn we halfweg juni, is inmiddels het schade bedrag afgeschreven terwijl wij meerdere keren aan tonen dat de schade al aanwezig was. (Tijdstip verhuur factuur en Tijdstip van de foto's zit 10 min tussen)

Er is niemand te bereiken en je wordt van kastje naar muur gestuurd! Inmiddels rechtsbijstand ingeschakeld en de bank doet nu een onderzoek ..

huur hier nooit geen auto meer

Booked through Booking.com and was quoted £427 total. Paid £128.77 upfront, then £425 at the desk in Malaga Airport, which they said covered everything – including young driver fee, car seat, and deposit. Then, before I even returned the car, I was charged an extra €269.93 (£223.09) with no explanation. Total charged: £823.70 – almost double the quote.

Worse than the charges was the rude and dismissive staff member at the desk. My card initially declined due to travel restrictions, and instead of helping, she said I “had no money” and was wasting their time – only to later find out she’d been entering my billing info wrong. She refused to let me speak to a manager, claimed she was the manager, and wore no name badge.

To top it off, every other customer was being helped kindly – staff fetched car seats for others, but with us, she just pointed and told us to get it ourselves. No assistance, no respect.

Unjustified charges, hidden fees, and disgraceful customer service. Avoid Budget Malaga Airport at all costs.