Avis Budget Group Arvostelua 214

Don't rent a car with them. They are absolutely unprofessionals. We had an accident with a flat tire and they didn't know how to help us telling us that there was no place to fix it. We fixed the car by ourselves. Besides that, they extra charge a very expensive tax even though they did not help us. Also, they didn't answer your complains, only when they want to be paid. I will never repeat with this company again.

J’ai loué et payé un SUV pour 10 jours et on m’a donné une petite fiât dans laquelle je ne peux pas mettre mes 2 valises sans baisser le siège arrière. On ne veut pas me rembourser la différence !!! La HONTE ! Ne louez pas chez avis budget ce sont des ARNAQUEURS

NWI airport uk. Incorrectly Refused rental
By 2 staff at Nwi who just bssd their answers Really poor but it’s the utter arrogance that gets me .Funny how customers have to treat them with respect but they feel that gives them cart Blanche to treat customers like something under their shoe or they can rinse for insurance.
3 weeks later still no resolution or response.

Avoid

Sono vergognosi, non so se sia peggio la compagnia coi suoi contratti al limite della truffa o i solerti dipendenti che per un bonus sono disposti a gonfiare i danni in maniera scandalosa. Esperienza imbarazzante, farebbero un favore al mercato se fallissero.

Vorsicht vor dieser dubiosen Group, die Versuchen ihre Kunden ums Geld prellen. Machen sie immer Bilder und Videos, weil sie nicht scheuen beschädigte Fahrzeuge zu übergeben und dann die Kunden beschuldigen, dass man die Schäden während der Anmiewtung verursacht hat. Diese verbrecherische Firma ist irgendwie auch mit anderen ausländischen Mietfirmen wie z.B. Maggiore in Italie verbunden, um die deutschen Kunden um das Geld zu prellen.

Au retrait du véhicule, aucun agent ne nous accompagne pour faire le tour du véhicule qui était plus endommagé que sur les documents, nous avons donc pris des photos. Au retour du véhicule, l'agent nous accuse d'avoir causé des dégâts malgré les photos. Face à sa mauvaise foi, nous refusons de signer les documents, mais cette dernière clôt notre dossier sans la moindre explication et en refusant de nous restituer notre caution qui est bloquée pour 30 jours maximum, ce qui autorise Avis Budget de prélever des frais injustifiés !! Honteux d'être traités de la sorte et d'être pris en otage de leur bon vouloir. Précision : agence Avis Budget de l'aéroport de Valence en Espagne !!! À fuir absolument !!!!!! Leur façon de faire relève du racket

Nn fidatevi di questa agenzia ruba soldi ecco xke Xi Sn tante recensioni negative Sn ladri scriverò ogni giorno una recensione visto k mi avete rubato i soldi senza date la makina

We hired a car from Oslo airport through Avis. We had paid for insurance and rental through booking.com and then additional insurance when at the airport. We returned the car with zero problems early in the morning before the office was opened. They sent us photos of a smashed and bet wing mirror (it wasn’t) and demanded money for something damaged underneath the car. They hounded us for £350 which has now turned to £450 and all in all it’s been a terrible experience. We’re shocked by the thieves of this company especially from Norway. Please NEVER hire a vehicle from Avis at any airport. As is evident from the reviews here, they are complete thieves and I for one will never use them again!!!!

Dreadful bullying behaviour by agent at Vienna airport. He was smiling while he attempted to charge me extras without explanation. When I queried them he cancelled the booking which I had already paid for. He clearly enjoyed causing us distress. We had a young child with us and a three hour drive to make. He delayed us by a hour and we were forced to rebook with another company, costing us 1000eur. There is a clear pattern of this behavior based on other feedback online. I can only surmise that his behaviour was illegal discrimination because he treated others in the line very differently. Avoid at all costs.

Dans le prolongement de que je lis dans les avis sur AVIS je déplore fortement leurs pratiques commerciales abusives et illégales qui touchent visiblement un grand nombre de clients dont je fais désormais partie. Mon cas concret porte à l'international avec une location de voiture aux USA, empruntée le 07/10/25 au comptoir de l'aéroport de Nashville (Tennessee) et restituée le 13/10/25 à La Nouvelle Orléans (NOLA). L'empreinte CB faite au moment de la caution a donné lieu à mon insu au prélèvement de 90,04$ (77,31€) en règlement d'une option d'assistance non souscrite et n'ayant fait l'objet d'aucune approbation par signature authentique ou électronique. J'ai été abusé par l'agent qui n'a fait usage d'aucun traducteur sur téléphone (contrairement aux hôtels ensuite) au moment de cocher une case non vue par mes soins après 15 heures de vol. Ancien gendarme, je viens de déposer plainte auprès du commissariat de police de Genevilliers (92) par principe et par souci de ne pas voir se répéter cette pure escroquerie au préjudice du plus grand nombre. Ne pouvant mettre 0 étoile ou évaluer négativement, je suis contraint d'en mettre une et pourtant...

Prepaid car rental via EasyJet was refused at the desk due to a credit card technicality, despite having valid payment options available. No help, no solution, only pressure to take a new car at more than double the price.
Staff was unhelpful, stressed, and contradictory. EasyJet sent us back to the desk, the desk sent us back to EasyJet. In the end we were forced into paying €644.07 extra just to continue our trip.
Afterwards, both Budget/Avis simply hid behind terms & conditions and refused responsibility.
Terrible customer service, zero flexibility, very misleading process.
I strongly advise against renting from Budget/Avis at Geneva Airport.

I have sent about 6 emails to Budget/Avis and all that I have received as a reply is a ref number of 884444D66, that was at the end of October, I have tried to contact them since but without success.
My queries were that was 2 extra charges also that the car was in a poor conditions, large dents and scratched. I didn't have time to reject it as I was on my way to a meeting. The hire was from Faro (Portugal) airport.

When I picked up the vehicle they blocked out a 500 euro deposit. I returned the vehicle and they inspected it and said they had unblocked the deposit which would show in a few hours back available in my account. It didn’t. 5 days later I phoned customer service who said it would be in that afternoon as it sometimes takes a few days. Guess what? Nothing. So, I phoned my bank and they said they had not received notice from them whatsoever which meant I had to wait the full 10 days before my money was returned. Avis Budget reassured me not once but twice that they had issued the refund. It was clear they hadn’t. The bank verified this.

Über Check 24 gebucht, Auto in Seattle abgeholt. Am Counter versuchte der Mitarbeiter sogleich, extra Versicherungen anzupreisen. Wir lehnten ab. Im Glauben, damit sei die Sache erledigt, unterschrieben wir den Mietvertrag. Später nach Abgabe stellten wir fest, dass Avis 432€ extra von Kreditkarte abgebucht hatte für absurde Extras, Gebühren, Versicherungen. Beim genauen Blick in den Vertrag entdeckten wir diese, versteckt hinter kryptischen Abkürzungen und unbekannten Begriffen. An deren Stelle im Vertrag ist eine Linie, wo normalerweise eine händische Unterschrift geleistet wird. Hier hatte der Avis Verkäufer maschinell X_agree eingetragen. Reklamation zwecklos, Unterschrift unterm Vertrag gilt als Einwilligung in alles. Auch ADAC Rechtsanwalt sagt - keine Chance. Das sei die neueste Masche von Avis.

I had been experiencing issues with booking a car online and so I called the Central Reservations Team at Avis Budget and spoke to their representative Nicholas.

Nicholas took the time to listen to my issue and in my opinion, he went above and beyond to look to resole the matter for me. He was very patient and I in no way felt that I was being rushed. These days, many people are quick to complain but less likely to let others know when they have received excellent service which is what I received on this occasion.

Nicholas is a credit to the Central Reservations team at Avis Budget and I hope this review is recogonised by his peers.

Well done Nicholas

Apalling service. Car broke down and was towed away. We paid extra for the insurance for cover for new car in this situation but no one picked up the phone ALL DAY. Wasted a day of our holiday and had to ask a relative to go to the original hire place (we were stranded 150 miles way) to speak to the manager. Then they charged us for the day we had no car. ECRCS were hopeless and sided with them because they offered us an ugrade next time. Like I would EVER use them again. NEVER NEVER NEVER use Budget Ireland,

I booked a seven-day car rental through a website called Holiday Autos, which included full insurance coverage. I collected the car from Dubrovnik Airport in Croatia on August 21, 2025. The vehicle was provided by a company named Avis Payless Cars. I arrived at the airport around 8 o'clock in the evening, and the representative asked me for a €400 deposit and an additional €95 for crossing into another country. I paid a total of €495 with my credit card.

Upon my return on August 28, 2025, the car company conducted a full inspection of the vehicle. The handwritten notes on my invoice indicated that everything was in order, but I was refunded only €256.18. I sent multiple emails to Holiday Autos and Avis regarding this issue. Eventually, I received a response stating that €238.88 was charged for insurance by Avis .I was not informed about this insurance charge, nor did I request it, as I had already purchased insurance from Holiday Autos.

I realized I was not informed about these charges, and the representative who handed me the car was rushed, indicating that it was a busy day. He asked me to sign a document for the collection of the vehicle. Now they claim that I signed a contract for the insurance. I feel this is a scam; I was not properly explained the charges and was rushed into signing the paperwork, which led to my financial loss.

I encourage everyone to avoid this company. If you decide to rent a car, be sure to read all the documents carefully, as they may try to mislead you and take your money.
This is cheating company
Shaju Maliakal

My credit card has been double charged for NOK 546.5 for tolls after car was returned for service from 7 Sep to 18 Sep from Norway Oslo Airport
Despite chaser emails sent on no.budgetcustomercare....
there is no reply
They have given a phone number
+4766771010 but holding for hours there is no answer on options for complete leases
If not responded and refunded i will file case of defraud with Financial Services Authority of Norway
Finanstilsynet

My complain case ID on email is T8806B96E
Other references as follows
Leiekontraktsnummer :E375822705 Fakturanummer : 79019232 Dato : 26/09/2025
Reservasjonsnummer : 31091916AU2

Bonjour,
Et bien malheureusement je continu la liste des mauvaises expérience avec l'agence de location Budget... (Agence de Toulouse principalement).

J'ai loué un véhicule à l'agence de Toulouse donc, du 9 au 24 septembre 2025, avec une restitution de celui ci dans une agence différentes (Antibes).

Lors de la prise de possession de la voiture à Toulouse, l'agent peut aimable me remets les clefs, sans précision, et me fait signer le contrat de location.
La voiture fonctionnait au GPL en plus de l'essence:
Pas d'explication de fonctionnement!
"Le GPL, me dit il, ne vous en souciez pas..."

Quelle erreur je n'ai pas fait en signant, ébétée après 22h d'avion (ou je viens de Nouvelle Calédonie ...), le contrat de location...
Une rayure au pare choc n'étant pas signaler dessus au départ!
Pourtant à la restitution à Antibes à l'arrivée, ou je n'ai pas vu d'agent puisque j'ai mis la clef du véhicule dans la boîte à clef,
ils l'ont bien remarqué eux!!!

Résultat:
Une facture de 350€ à régler pour une rayure assez petite sur le pare choc,
Detail: 250€ de réparation (peinture!??)
46€ de frais de dossier dommage
76€ de frais d'immobilisation !
(Alors qu'on m'a bien remis le véhicule
avec beaucoup de dommages déjà
existants et non réparés)

Est ce normal tout ça?
Car il n'y a eu aucunes contradiction.
Il est indiqué sur le ticket de facturation de dommage que je n'avais pas pu le signer car absente!
Bien sûr j'ai reçu un mail, mais l'agence d'Antibes ne m'a pas appelé pour que je passe à l'agence malgré que je sois encore sur place.

Tout ça n'est il pas douteux???

Agence Avis Budget aéroport de Dubrovnik. Nous avons loué une voiture une semaine par l'intermédiaire de Govoyages. J'ai précisé que je ne voulais pas d'assurance complémentaire car j'en avais déjà une. Il m'ont fait signé un papier dans la précipitation en me disant que c'était que pour information. A notre retour nous avons eu la surprise d'être débité de l'assurance de 277,13€ + le nettoyage 18,75€+emplacement premium 22,84€. Ceux sont des escrocs. On s'est fait voler.