Avis Budget Group Arvostelua 

Ottimo personale molto gentile e simpatico, le auto sono nuove e molto confortevoli.

Would be even less than 1 star if I could. Reserved through a booking agency. Didnt get the car I requested, and ended up paying over double what I reserved, due to 'insurance coverage' I never requested. Reservation at the airport took over 1 hour to fulfill, as the clerks were goofing around, dancing and spraying perfume at each other. Couldnt verify any damage before or afterwards with anyone, so based on 'trust' which luckily wasnt an issue. Tried to speak to customer service about the excess 'insurance' charges and was left in the dark for over 5 months, before an email showed up advising there was no resolution and we were on the hook for the extra charges. Even spoke to a manager who said the same. Joke of a company and worst customer service I have ever experienced. Will recommend anyone and everyone to steer clear of Avis/Budget

Charged me £350 after I returned my vehicle - these were apparently 'agreed upgrades' which were not disclosed to me when I collected the car. Dishonest business practices, avoid.

Budget/Avis Dubrovnik airport fraudulently charged us for insurance that we did not ask for. We already had insurance. They then lied and said they had discussed this with us. DO NOT rent a car with these crooks. The fact that Budget continue to allow this to happen is a disgrace.

I rented a car from Avis and it was old and smelly. When I returned the car in the same condition I received it, I received a claims letter that I damaged the car and had to pay $500! What a total scam it is. I will never rent from this company again - beware!

Leider kann man keine Minuspunkte vergeben. Ich hatte meine Airpods im Auto vergessen, keine Unterstützung sie zu finden nur blabla. Keinen Rückruf, es hat einfach nicht interessiert. Und der Mitarbeiter, der das Auto entgegen nahm hat sie einfach gestohlen.
NIE WIEDER

Mit Abstand am Flughafen die beste Autovermietung der Herr Giulio Cecchini hat uns nach einer Katastrophenerfahrung bei Enterprise selbstständig geholfen hat uns ein top Preis angeboten und uns ein Fahrzeug gegeben was bei Enterprise nicht mal annähernd so gut war top Service ich bin top zufrieden ich kann nur empfehlen

Vorsicht Falle !!
Avis Budget unterstellt nicht verursachte Schäden am Mietwagen, welche auch sofort über die Kreditkarte abgebucht werden. Zudem wurde ein Upgrade auf eine höhere Autokategorie verrechnet, weil die gebuchte Kategorie angeblich plötzlich nicht verfügbar war .

I rented a car through Travelocity for the airport in Seattle Washington in June 2025. When we got there, we showed Eva’s our car rental reservation and they made up a story saying they weren’t able to get it and we needed to rebook directly through them. We were charged hundreds of dollars more for our rental car and they said there was nothing they can do if we wanted a car we needed to rent from them directly. They said all we had to do was call Travelocity and get a refund. Something seemed very shady, but we needed a car because they said that was our only way of getting a car that day. So we call Travelocity and they had no idea what that private Avis rental car company was talking about. Stay away from renting from this place if you don’t want bad customer service and get fraud out of your money. They do it with a smile and they look you right in the eye and lie and try to charge you extra. I called my bank and submitted all my documents and my bank approved and agreed it was fraudulent. Now they are trying to charge my credit because the charge got reversed. I’m gonna report this to the Better Business Bureau and even try to get the Attorney General involved because I’m sure I’m not the only one that’s dealing with this .

Impossible to reach customer service
I was in a car accident with a Budget Avis car 4 years ago. One day after arriving home from our trip to Greece, I noticed that they took +1.200 euros from my creditcard, without explanation and this has not yet been reimbursed. It's impossible to speak to the people in charge of my file and they simply ignore every e-mail I send. Everytime I get to speak to an Avis Budget employee they tell me there's nothing they can and do, they will forward my e-mails and raise the issue and then... nothing happens. After some vague followup via mail between 2021 and 2023, I have not heard from them since 2023. Absolute scam. Avoid at all cost.

Disgraceful scam of a company. NO stars at all.
I booked and paid for a car online through Holiday Autos for Avis Budget, to hire when my party of 5 arrived in the Republic of Ireland.
AvisBudget charged me an extra £300 for insurance after the holiday.
When booking the vehicle, I also booked the damage refund insurance online. My booking receipt said the car hire desk at the airport may ask me to pay for extra insurance on the day, but I would NOT need this as I had paid for the damage refund already.
My booking also had collision damage waiver and theft waiver included. My booking stated I would need 2000 Euro excess taken from my credit card at the desk. I have never had a credit card before, so I specifically got one with a limit of £3000 for this purpose. I followed all the correct steps, purchased the extra insurance and travelled to Ireland in good faith.
At the AvisBudget desk in Cork Airport, I was told the excess needed against my card was 3,500 Euros. This was completely different to all the information I received during my booking, and conflicted with what my booking voucher and receipt said of 2000 Euros. My card declined, and the lady at the desk told me I couldn’t have the car. Obviously I panicked as 5 of us had just flown from England to Cork, and now I was being told I couldn’t have the car. I explained that the booking informed me I only needed 2000 Euros excess, and my credit card had enough for this, and why was it different? I was given no explanation, just a shrug of the shoulders.
The lady at the desk then said she would see what she could do. I had paid for a GPS satnav, so she removed that charge. She gave me paperwork to sign with a balance of £452. My original booking was £521. The GPS charge was £104, and she explained that this was the new invoice showing different charges after she had taken things off and worked around the computer system. There was an extra excess waiver charge of £24 added which I agreed to. At NO point in this conversation did she tell me I would be paying another £300 for insurance. She explained charges for the motorway toll would be added. That was it.
I contacted the company when I saw charges on my credit card for £300. They said it was for collision damage and theft protection waiver. Both of these things were already included in my booking as my attachments will show as proof. I disputed these charges and showed my receipt, explaining that I booked in good faith where I only needed 2000 Euros, and it is not my fault that they changed it to 3,500 on the day.
They then replied that because I couldn’t leave the 3,500 Euros deposit, they charged me extra insurances which I signed for. I didn’t sign for this extra insurance as I wasn’t told that was what they were, and I already had all the insurance I needed. I signed for the new amount taking off the GPS and the £24 extra charge.
AvisBudget have totally disregarded the fact that they have given the wrong information throughout the entire process. If I had known the excess was 3,500 Euros, I would have got a higher credit card limit in the first place and none of this would have happened. This was totally out of my hands. They then claimed I didn’t have the correct insurance, when I did indeed have ALL the insurance that was required of me.
They have employed sly, dishonest and appalling tactics to extort extra money from me. Who knows how many other innocent people fall for this complete scam. It is outrageous that they can do this, and I do not have this extra £300. I will now get myself into debt for something which is not my fault at all. They should not be allowed to falsely advertise and scam people. I hired the car in good faith and did everything correctly my end, only to be slapped with extra charges due to their error.

Zero stars. 1st issue: Car type downgraded on 9 day rental, no acknowledgement or compensation from ABG. 2nd issue: Rented car in Memphis. Dropped car off in MS and was charged $382 one way fee at Budget counter. Received receipt and later received email receipt from ABG for the same amount. 6 days later Memphis Budget charged me an additional $1900 for improper one way rental. Apparently, Memphis is a Budget LLC and MS Budget location did not have authority to accept the one way rental. ABG will not acknowledge the error and stands by the Memphis LLC charges even though they accepted the return.

Rented a vehicle from Budget JFK on Aug 15 and the experience was totally unsatisfactory
Service failures began at pickup
1. 2 hour wait time to get a car ( car lot was full )
2. Car would not start on the 16 th so planned meetings had to be cancelled and rescheduled
3. Roadside assistance was needed to get car started.
4. Budget then charged me for the roadside assistance to start THEIR car
5. Upon return to Budget JFK rear hatch would not open
6. Key fob was dead as well so manual release had to be found
7. Response from complaint to Budget HDQ took 2 months and offered no recompense just a one day free rental
I’d give this company a lower rating if I could but can only caution when considering this company for car rental service

I booked a seven-day car rental through a website called Holiday Autos, which included full insurance coverage. I collected the car from Dubrovnik Airport in Croatia on August 21, 2025. The vehicle was provided by a company named Avis Payless Cars. I arrived at the airport around 8 o'clock in the evening, and the representative asked me for a €400 deposit and an additional €95 for crossing into another country. I paid a total of €495 with my credit card.

Upon my return on August 28, 2025, the car company conducted a full inspection of the vehicle. The handwritten notes on my invoice indicated that everything was in order, but I was refunded only €256.18. I sent multiple emails to Holiday Autos and Avis regarding this issue. Eventually, I received a response stating that €238.88 was charged for insurance by Avis .I was not informed about this insurance charge, nor did I request it, as I had already purchased insurance from Holiday Autos.

I realized I was not informed about these charges, and the representative who handed me the car was rushed, indicating that it was a busy day. He asked me to sign a document for the collection of the vehicle. Now they claim that I signed a contract for the insurance. I feel this is a scam; I was not properly explained the charges and was rushed into signing the paperwork, which led to my financial loss.

I encourage everyone to avoid this company. If you decide to rent a car, be sure to read all the documents carefully, as they may try to mislead you and take your money.

Did not refund me deposit. Also charged me for another additional fee without any notice.

Ich habe einen Mietwagen bei Avis/Budget über "Mietwagen billiger" kurzfristig (3 Tage vor konkreter Inanspruchnahme angemietet), eine Bestätigung erhielt ich umgehend. 1,5 Stunden vor dem konkreten Beginn wurde mir abgesagt, man habe keine Kapazitäten mehr und ich sei morgens um 7.30 Uhr nicht ans Telefon gegangen (samtags). Grundsätzlich finde ich ein derartige Verhalten absolut kundenunfreundlich und rücksichtslos um jeden Preis auf Gewinnmaximierung ausgerichtet, sozial zusätzlich inkompetent, dass der zuständige Mitarbeiter sich auch noch beschwert, das man um 7.30 Uhr am Samstag nicht sofort erreichbar sei. Insgesamt "unterirdisch", ich kann nur empfehlen, dort nicht anzubieten. Da ich sehr regelmäßig Mietwagen in Anspruch nehme, ist dies im Vergleich meine bisher schlechteste Erfahrung.
K. Dorn, Münster

No one at customer service at the airport. Directed to another rental car agency renting for them.
given keys, no instructions beyond 'find your car'. Parking lot for rental cars pitch black. No attendant. Could not see damage to car until the next morning. Could not speak to attendant (there was no one) on my departure at the airport so was charged for damage that was previously on the car. Is this a truly bad error on the part of avisbudget or a scam?

Prepaid the rental for a premium vehicle to be picked up from Heathrow Airport. On arrival to collect was advised that I needed to provide two credit cards that were in my name. This was not highlighted when I booked and paid for the rental. Was advised that the only solution was to add my partner to the rental agreement so that my partners credit card could be used. This would result in an additional £200 fee. When I challenged this the manager told me he was just going to cancel my booking and to go elsewhere. I called their customer service and they were offered zero assistance or support. This to me highlights how much of a shonky outfit this organisation is. I will never use this company again and would advise all to do the same and save your self the stress of dealing with them.

I was Charged an extra $50 fee on my credit card statement which was their error.
It took 3 phone calls to customer service and at least 2 hours of my time and aggravation before I could get a correct answer on how to get the refund .
The first 2 calls gave me wrong information after being on hold with each of them for more than 10 minutes.
The customer service person was rude on the third call.
They make it as difficult as possible for the customer to get their refund.
I will definitely avoid this rental car company in the future.

We reserved a car with Wi-Fi capability. I planned our trip in Faroe Islands based on that. When we arrived apparently the charging device have been lost for the Wi-Fi. why not order a new one ? Rental agencies do not give out maps readily anymore. The signage there is not great.

They did not let us know this ahead of time. The only option left to us then would be the eSIM and it turned out that our phone was locked. What a hassle.