Ancestry.com.au Arvostelua 

3 255
•
TrustScore 3.5/5 tähteä

3,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Ancestry make it difficult for people to cancel their membership. I bought 2 DNA kits. One for myself and one for a friend. I tried to cancel both memberships today because if you don't cancel at leas... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

The website and information I’ve obtained using iit is great. But to cancel a subscription, you have to jump through hoops. Navigating their website has sent me going in circles. Telephoned the custom... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Before joining Ancestry I knew very little about my bio family, scanty knowledge only from my mum Over the last 5 years as an Ancestry member I have discovered so much! You do need to evaluate... Näytä lisää

Saanut 5/5 tähteä

Love ancestry.com. I couldn't do my family history without it! So many records - & I especially like to see the actual source images when available rather than just transcribed records. More & more re... Näytä lisää

Yrityksen tiedot

  1. Yhdistys tai järjestö

Tietoja yrityksestä Ancestry.com.au

Yrityksen kirjoittama

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Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
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AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(3 255)

335 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I texted with "Leaf" and I received a…

I texted with "Leaf" and I received a few starting ideas where to look.
So far I was mesmerized by how I found out so much info from my father's decendants. It goes way back to 1400 -1500. I feel real good about knowing who I belong with and as if I knew all along. Just a load of history records from France to first settlers sent to La Nouvelle France, knowned to day as Quebec.

29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Ancestry feedback survey needs questions asking for suggestions and recommendations.

Whilst it is great to have ancestry asking for feedback, their survey should have included questions asking for suggestions and recommendations to improve the ancestry capacity even more.
Update.
After submitting the above reply to the Ancestry feedback survey, I received a positive response from Ancestry asking for my suggestions. Unfortunately the mechanism for doing this has not been developed by Ancestry. So I am just doing it here on Trustpilot. Who knows what will happen next?
So, 1st thing is I think that Ancestry needs to develop a better method of obtaining feedback by developing a more sophisticated survey. There are some very good apps and websites that specifically do this that they could use, such as Survey Monkey. By doing so Ancestry could develop a more sophiticated range of questions with different ways that people can respond. Very importantly, such a feedback survey could have a section that asks for suggestions, ideas and recommendations for Ancestry to further improve the Ancestry website.
I will leave my own ideas for how Ancestry could be even better until such a survey is developed as this is all too clunky and unsatisfactory.

29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Hi Mandy. That is a fantastic point! We’re always looking for ways to make our surveys more actionable, and having dedicated space for open-ended suggestions and feature requests is crucial for driving real improvements. We want to make sure your ideas get heard—if you have specific tools, features, or updates you’d love to see on Ancestry, please feel free to share them with us right here, and we'll pass them directly to our product development team!

Saanut 4/5 tähteä

The emailed clues can be a great help.


The emailed clues can be a great help.

29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

We're so glad to hear that! Those email hints are designed to do the heavy lifting in the background so you can jump straight into the fun part of making discoveries. Thank you for sharing, and may your inbox keep bringing you exciting breakthrough clues!

Saanut 4/5 tähteä

I have been linked to Ancestry.com for…

I have been linked to Ancestry.com for many years and I hope to continue to be into the future.

29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Thank you so much for your incredible loyalty over the years! Having dedicated researchers like you in our community for the long haul is what makes Ancestry so special. We are honored to be a part of your family history journey and look forward to helping you uncover many more discoveries in the years to come!

Saanut 1/5 tähteä

This is a SPAM

This is a SPAM. Please do not get conned like I did. Payment made. Sample returned in pre-addressed package. 6 months later and I still haven't received my DNA Report.

This company is extremely hard to get a response from and once they have your money, they don't want to deal with you!

Very disappointed to have trusted these crooks.

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Hello Greg, and thanks for taking the time to leave your review. We are deeply sorry to hear about your experience, as a six-month delay is certainly not the standard for our DNA process.

We want to look into this for you right away to locate your sample or arrange a replacement. Please send us a direct message via our live chat so we can investigate and make this right.

https://support.ancestry.co.uk/s/contactsupport/

Saanut 4/5 tähteä

Good inclusion of many records But needs refinement

Good inclusion of many records, but they must be filtered with basic gender details to make it more ergonomical and not spend time on details that should already be formally designated to specific person details.

28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Hello. Thank you for sharing this practical feedback! You make a great point—automatically filtering search results by the gender already listed in a profile's details is a smart way to save time and eliminate clutter. While you can currently set gender filters manually in your search parameters, we agree that making this process more seamless and intuitive would greatly improve ergonomics. We’ve passed your suggestion directly to our search experience team for consideration in future updates

Saanut 5/5 tähteä

Great records and DNA Analysis

The records available and ongoingly being added to, with the ability for the user to add corrections and notes is great for researchers. DNA testing with its matches, heritage, hints and Thrulines are all valuable resources for any keen genealogist.

18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

It didn't go on with too many questions.

27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Thank you for the feedback! Glad to hear you enjoyed the simple, streamlined experience without unnecessary steps or questions along the way. Thank you for being part of the Ancestry community, and happy researching!

Saanut 3/5 tähteä

I am going from my grandson's…

I am going from my grandson's experience as they are more knowledgeable than me

9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Hi Terry! Thank you for sharing your review and for passing along your grandson's feedback. We love seeing families collaborate on their genealogy, and we are always here to help make exploring family history easy and accessible for researchers of all experience levels. Please let us know if you or your grandson ever have any questions as you explore your tree together!

Saanut 1/5 tähteä

Beware hidden charges (cancellation fees)

I have a yearly auto-renew subscription which is quite pricey. It's paid in advance for the year. I cancelled the auto-renewal for the next subscription because I just don't use it enough to justify it and they charged to my bank account a cancellation fee. They just took the money right out of my account. Disappointed.

26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Ancestry.com.au-logo

Vastaus yritykseltä Ancestry.com.au

Hello, and thanks for your recent review. We are very sorry to hear about your frustration regarding this charge.

Simply turning off auto-renewal for a future term should never trigger a fee, and we want to take a closer look at your account to ensure this was not a billing error or misunderstanding between plan types.

Please reach out to our Support Team directly at ancestry.com/help so we can review your billing details and get this resolved for you

https://support.ancestry.co.uk/s/contactsupport/

Saanut 3/5 tähteä

Murrumburrah cemetery, but died in Balmain nursing home

Attatching council names, like Surf Coast... is like saying the night is black... there is a million miles of surf coast line in Australia. WE ARE AN ISLAND!!!! Just have the NAME of the town where they are buried. True people die in other places, just this week I had a cousin died in a Sydney nurshing home, but she was buried 2 weeks later in the town, she spent most of her life, she was a teacher at Murrumburrah school for 49 years, but she lived in Harden. BUT the cemetery where she was buried is Murrumburrah 8kms further west as Harden does NOT have a cemetery!!! the 2 towns are only 3kms apart, Harden has the Railway station. So maybe you could add place of death and place of burial are 2 different locations

24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Family

Hi, I love Ancestry because its easy to navigate and gives you information by green leaves that may relate to your tree. You have the choice of accepting it declining it or click maybe to check back when your further into your research. It can also connect you with other family members. Well done Ancestry.

25. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ancestry makes it so easy to find out…

Ancestry makes it so easy to find out about your family history. I have found family members I never knew about, and I am now very close to them. Everyone should have their DNA done to find out about their family. It is fun and amazing, and it can lead you to places you never imagined!

26. heinäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Most user-friendly site

Most user-friendly site. Provides opportunity to share information, photos and family certificates with others. Has a wide pool of users to draw from.

25. heinäkuuta 2026
Oma-aloitteinen arvostelu

Trustpilot-kokemus

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Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

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