Ancestry.co.uk Arvostelua 

9 742
•
TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

When I had my DNA results little did I know that so many people share them to a greater or lesser degree. A distant cousin in Australia and I have so much in common we have even met when she came to t... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Ancestry explain your subscriptions are expensive this is becoming a joke now Something went wrong We had trouble loading your hints. Please refresh to try again. How many more times you need... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I started with no experience and very little knowledge, and really only to shut my nagging sister up, but Ancestry instructions and hints were so good, and I made rapid progress, and am now completely... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I love using ancestry. Been a member since 2012 and have found out so much about the history of my family that I was unaware of before. Even about near relatives as well as those from the distant past... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Sukututkija

Tietoja yrityksestä Ancestry.co.uk

Yrityksen kirjoittama

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Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

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With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

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AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

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Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

10 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,7

Kaikki arvostelut

(9 742)

1 532 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Probably the Best for Family History

I've only ever used Ancestry as a guest and I also use it from my local library. Recently someone contacted me from Germany & he came to visit & earlier this year someone else visited. I've been researching my family for many years & I'm meticulous about it so I get very upset when I see people making errors because they don't do any research e.g. they add names on censuses without checking the relationship therefore if a woman died in childbirth she'll disappear from their history which I find sad. I think it's the best there is. I ordered a DNA test yesterday.

19. syyskuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

I'd have given 5 stars had it not been…

I'd have given 5 stars had it not been quite so expensive.

19. syyskuuta 2026
Ancestry.co.uk-logo

Vastaus yritykseltä Ancestry.co.uk

Hi Suzanne,

Thank you for your review! We are glad that you are using Ancestry for your family history research, but we also appreciate your honest feedback regarding the cost of our memberships.

Acquiring, digitizing, and maintaining billions of historical records requires significant ongoing investment, which is reflected in our subscription prices. However, we understand your concerns and will be sure to share your thoughts with our team. We also recommend keeping an eye out for special promotions and membership discounts that we offer throughout the year!

Best of luck with your continued family history research!

Saanut 5/5 tähteä

I have been using Ancestry since 2003

I have been using Ancestry since 2003. I like that I can recheck transcripts of church registers. It is much easier to use than any other Company out there. And since AI has come on the scene, giving clues I find Ancestry even better. But always double check any hints etc that come your way and certainly check any information you may come across on other trees. You and I are do make the odd mistake which can take you down the wrong path totally. Most of all, enjoy your new found hobby. You will soon be hooked.

18. syyskuuta 2026
Oma-aloitteinen arvostelu
Ancestry.co.uk-logo

Vastaus yritykseltä Ancestry.co.uk

We're so glad to hear we've "hooked" you and helped grow your family tree to new heights, Cherryl! We totally agree that verifying your hints is everything; what's your method for keeping your tree out of the hearsay weeds?

Saanut 2/5 tähteä

Really not as good as it used to be

Been a member for possibly 20 years now and it has gradually gone downhill for genealogy research. These days the searches and hints throw up a lot of unmatched stuff or material relating to a sibling or generation away. Just not matching closely enough, so you spend ages weeding out mismatches or unverified materials. I'm getting matches for just the surname and rough era matching and when the name is common, e.g. Edwards, that's a lot of rubbish to sort through. If they have to keep it as it is, can they not incorporate another hint levels where a minimum of factors must match to be reported. At least other people's trees can be excluded form the searches since many people add data which is not verified and just confuses things more so. I'm seriously considering swapping to another site which might have a better system even if it has fewer sources. It's just taken all the pleasure out of it.

19. syyskuuta 2026
Oma-aloitteinen arvostelu
Ancestry.co.uk-logo

Vastaus yritykseltä Ancestry.co.uk

Hi there, WW, and thank you for sharing your experience with our Hints. We completely understand how getting mismatched or unhelpful hints can be discouraging, and we want to make sure we're supporting your family research, not hindering it. We've sent on your feedback, and you can send any other details or concerns through our form here: https://bit.ly/3V9f1os

We also want to clarify regarding your mention of other public member trees; if these aren't helpful for your research, you can turn them off to prevent seeing any repeats of this type of hint in the future. We've linked our guide here: https://bit.ly/4iI4NVR

Thanks again for reaching out, WW. We hope you make many more heartwarming discoveries in your trees, and we wish you a lovely day!

Saanut 3/5 tähteä

DDisappointing results when so much was promised.errors on transcriptions that…

Too many errors on transcriptions that can lead to dead ends. D.N.A. was a waste of money. I learnt nothing, links were mainly family I am already in contact with (family known links, not found through Ancestry) One so called first cousin once removed which neither of us can account for. Would not recommend.

2. toukokuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

Hi Janet,

Thank you for your review. We sincerely apologize for any frustration caused.

While we strive for accuracy, transcription errors can occasionally happen due to the difficulty of reading faded or complex historical handwriting. Whenever you spot an error, we always encourage you to use the "Add alternate information" feature directly on the record so it can be updated for future researchers.

Regarding your DNA results, your match list is populated by others in our database who share DNA with you. While seeing known relatives is very common, unexpected matches—like the first cousin once removed that you mentioned—can also appear. These mystery matches are often exciting opportunities to uncover a previously unknown branch of your family tree!

We deeply appreciate your honest feedback and will be sure to pass your comments along to our team for future consideration.

Saanut 1/5 tähteä

When is a Free Trial not a Free Trial

When is a Free Trial not a Free Trial. When you subscribe to a free 14 day from Ancestry.co.uk
I subscribed to thier Free Trial for 14 days to see how things worked/performed. Gave them my CC details to allow me to use the trial which I understand. To allow them to check my identity etc. Like using your CC to secure a Hotel Reservation etc.
I cancelled the Free Trial after 5 days as I found it difficut to use. This was the reason I subscribed to the Free Trial Offer. Hope that makes sence.Only to see my CC HAS BEEN CHARGED £7.99
So purchaser beware!!!!!

15. syyskuuta 2026
Oma-aloitteinen arvostelu
Ancestry.co.uk-logo

Vastaus yritykseltä Ancestry.co.uk

Hi there, Gran, and thank you for reaching out! We're truly sorry to hear you were unexpectedly charged during your free trial period; this should not be the case if you cancel before the end of your trial, and we'd love to clear this up quickly for you.

We recommend contacting our skilled support team directly when you can, as they will have the access to your account to investigate further. We appreciate you reaching out about your experience! If you need any help navigating the site as a free guest rather than a paying member, we have some great articles on our support site that can help, and our live agents are always happy to answer any questions you have along the way. We hope you make many wonderful discoveries in the future and have a wonderful day!

Live Chat link: https://bit.ly/46AScN4
Phone support: https://bit.ly/4Aq0PaI

Saanut 4/5 tähteä

Great for developing your family free - quick and easy to use

I never knew my grand parents and so I joined Ancestry in 2020 and discovered so many fascinating things about them, many I don't think even my parent's knew. I also discovered numerous 1st cousins I never knew I had and was able to contact a few. I have experience of other similar apps, all have pros and cons but I think on balance Ancestry is the best.
PROS (of Ancestry)
# Reasonably intuitive, quick and easy to use to build family trees.
# Hints are very helpful.
# Availability to other users' trees is very useful and to be able to contact them.
# DNA service very revealing
# Huge database of records and DNA
# Has access to overseas records
CONS
# Search engine generally OK but for more specific searches apps like Find My Past are much better.
# The facility for printing family tree diagrams is limited.

1. syyskuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

Hi there, Marie! We're truly thrilled to hear about your amazing discoveries; multiple cousins you never knew about must have been quite the surprise! It's wonderful that you got in contact and connected with more family through your DNA and family tree research, and we're so pleased to be by your side for it. We also appreciate your kind words about what you've enjoyed during your time so far using our service, as well as your feedback regrarding our search and printing features. We'll make sure your feedback is sent on. Thanks again for sharing, and we hope you have a lovely day!

Saanut 3/5 tähteä

Indispensible, though at times slow and clunky.

As far as building and storing a family tree goes, I can't compare Ancestry with other similar family history sites because it is the only one I've used. I find it easier to search local records in FindMyPast though, especially in my local area where the parish BMD records are particularly good. The Ancestry search engine is cumbersome and difficult to make the filters work. It is also, at times, extremely slow to load, and quite clunky. But it's great having a (now massive) tree stored, with all documents and photos attached.

11. syyskuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

Hi Camilla,

Thank you for your review! We are so glad to hear that you are enjoying the ability to build and store your massive family tree with all its attached documents and photos on Ancestry.

We also deeply appreciate your honest feedback regarding the site speed and our search engine. We understand how frustrating it can be when the platform feels slow or when the search filters are cumbersome to navigate, especially when you are trying to locate specific local parish records. Our team is constantly working to optimize site performance and improve the search experience, and we will be sure to pass your comments along to our developers for future consideration.

Best of luck with your continued family history research!

Saanut 1/5 tähteä

hints and traits are inaccurate and pointless. E mails not answered2025

hints are inaccurate and pointless: I dont nned a hint to tell me when my husband married me. I dont need a hint changing a date of birth for my father from the correct one to someone else's erroneous fact. if I find the hints I am given about people close to me are inaccurate then I have zero confidence in hints for distant relatives.
The traits in my case are about seventy five per cent wrong.

I e mailed in August and have still not had a response.

17. syyskuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

We sincerely apologize for the frustration you experienced with the hints and for the delay in responding to your email, Lin. When you receive a hint, you should be able to choose which information you'd like to add to your family tree. The available information depends on the type of hint. You can learn more about how to manage your hints here: https://bit.ly/3K6rosO

For further assistance with your email, please contact our support team at 0-800-032-6469 so we can promptly review it for you.

Saanut 5/5 tähteä

Some time ago Ancestry revealed to me…

Some time ago Ancestry revealed to me my 3 x Great Grandfather's baptism thankfully the priest had noted his date of birth and place of birth which answered many questions

25. syyskuuta 2025
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Vastaus yritykseltä Ancestry.co.uk

Hi Roger, thank you for sharing this! We're delighted that Ancestry helped you uncover your 3x Great Grandfather's baptism record and answer long-standing family questions.

Saanut 5/5 tähteä

Unlock family history

As someone whose been curious about my family history for some time now, Ancestry has proved a boon, particularly as some of my forebears had emigrated overseas. I took their DNA test a little while back in the hope of unlocking secrets about my father’s paternal line, and I’ve made, and continue to make, some extraordinary discoveries. It can be a very absorbing and enlightening pastime.

18. syyskuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

Hi Stefanie, thank you for the wonderful review! We're thrilled that your DNA results helped unlock secrets across your father's paternal line and overseas forebears.

Saanut 5/5 tähteä

I TRUST ANCESTRY UK

I TRUST ANCESTRY UK
in my humble opinion and as this was the very first Family Tree ANCESTRY site I joined many years ago. I find records updated well and very accurate. I love how you can put your membership on hold when you are worn out especially with brick walls. Then like magic Ancestry uk or Ancestry.com updates records and brick wall comes down. And of course recently DNA records and matches have become so very useful. I've tried other sites & must say i always return to Ancestry uk Its so easy to follow Hints & Tips and it's great if you make an error or almost delete something important with it's 'Are you sure' warning. It is also better than others for contacting potential family. I trust this site above others. Great value and unique items to assist us in our Genealogy quest.

17. elokuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

Hi Suzanne, thank you for being a long-time member and sharing your trust in us! We're so glad features like hold options, DNA matches, and safety warnings have made your genealogy journey smooth and rewarding.

Saanut 5/5 tähteä

Love the hints

I love the hints, focuses the searching and prompts me to check and do a little more research.

18. syyskuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

Thanks so much for the review! We're thrilled to hear that the hints are helping focus your search and inspiring you to dive a little deeper. Happy exploring!

Saanut 4/5 tähteä

Great experience.

I found much more than I ever expected to. There are so many records to see.

18. syyskuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

That is wonderful to hear! Uncovering unexpected records and family history is one of the best parts of the journey. Take your time exploring them all—happy researching!

Saanut 5/5 tähteä

Very easy to use

Very easy to use, and you get good reaults.

2. kesäkuuta 2026
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Vastaus yritykseltä Ancestry.co.uk

That is so great to hear! We love knowing you're finding it easy to use and getting great results. Thanks again for sharing your experience, and happy researching!

Saanut 2/5 tähteä

Unacceptable DNA priority results delay

Been a paying subscriber for well over 20 years. First time I've ordered a DNA priority test in attempt to find a missing person in a 17k+ tree. Test kit successfully completed lab processing in 5 days but has now been stuck in 'Analysed' for 13 days. That's not a priority service and I successfully reclaimed my priority payment after quoting Consumer Rights Act 2015. Spent over a week chatting to support agents every day who kept monotonously repeating the same script and who refused to tell my why my results have not been loaded. One even gave me a sweetener of a month's free Pro Tools (which aren't much use without my results).

Ancestry refused a formal complaint, said there was nobody to escalate complaint to and insisted I still have to wait 19 days from analysed date before they would look at the matter again. I still haven't received my DNA results to date and am having to complain to the ICO in order to get personal data that Ancestry are withholding for a reason they do not wish to disclose.

17. syyskuuta 2026
Oma-aloitteinen arvostelu

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