7 For All Mankind Arvostelua 

Really poor - joined the mailing list with a pop up of 20% off - was sent a leaser discount code. Sent my screenshot to CS team who wouldnt honour and were unhelpful. Having now read other reviews seems best avoided

Terrible company, will never buy from them again. I received a pair of jeans from the Austin Domain store in Austin, Texas as a gift. I went into the store personally and tried on the jeans. After the first time they were washed, both of the rivets on the top of the front pockets fell off, they were not attached properly, bent and not pressed properly. I contacted support and they told me to contact the store. Since I do not live in Austin, they said to take them to the store in Houston, where I live. I went into the store which was not at the location shown online, it was on the other side of the mall. When I came into the store, they said that style was not available anymore and that the jeans had a different label and that they must have come from the outlet store!!! whatever. I said no, they were from the Domain store in Austin and they told me I could exchange them since they were obviously defective. They said they could not do anything since the style was no longer available. I asked why I cannot get an equivalent jean and they said they could not do anything. I also noticed that the jeans are now a lower quality of fabric, have a printed label instead of fabric and are not worth the asking price at all. I will never buy their crappy clothes. There are many other quality brands out there.

They are lying about a 60% cyber Monday discount. It says 60 percent off on product pages and then it doesn't actually provide that much of a discount

I bought several pairs of these jeans because when first tried on, they felt fine. After wearing the jeans I realized that they are always “dropping” in the back where I’m always having to pull them back up. If I don’t pull up, it’s a very uneven fit and the back pockets drop to just above my knees. Would never buy these ill fitted jeans again. Whomever designed these jeans must have put them on a mannequin not a human. I’m 6 foot and 205lbs. For the price, they aren’t worth it!

1. Rude customer service.
2. Totally unpredictable pricing.
3. Refuses to cancel orders even when the order should be cancellable under their own policy.
4. Have to seprately enter credit card for return "dropoff" fee.

Terrible customer service. I ordered a pair of jeans and within twelve hours received a text that the same jeans were now 30% off. I went to the website, saw that my order had NOT been fulfilled. So, I emailed customer service and asked that either a. the order be cancelled OR b. that the discount be applied. What followed were days of nasty email from a customer service rep - including priceless little snipetts of the store policy. First, she lied about the order not being cancellable, and then accused me, basically of being cheap and attempting to double up on discounts. Even after I told her that I would simply return the item and NEVER shop with 7 For All Mankind ever again, she sent a further nasty email. On top of this unpleasant experience, the item was not delivered within the time specified. I also had the great experience of learning that 7 For All Mankind charges a "dropoff fee" of $1.50 for a UPS return. For this, I had to separately enter my credit card number into their site.

Overall, just an incredible hassle with rude people that would have been avoided if they'd either honored their cancellation policy or applied the sale price and refunded the roughly $29 difference.

Never again. I can buy overpriced jeans elsewhere.

Delivery not received. Paid by ApplePay. No confirmation email. Company registered as DELTA TEXTILES LTD. They do not respond.

Lovely looking jeans that fit well but all three pairs owned have "worn out" in the exact same place within a year of light use (used casually and occasionally on weekends only). The quality is simply not there. Complained and reported what I assumed were defective jeans and received a refund of 50 EUR for jeans with a total value of 440 EUR.
Lovely customer service though, but poor result.

I would never recommend any one to buy from 7 for all mankind , specially online. They charge you extra shipping , which they will not even mention when you place the order. The customer service refuses to to even assist or talk.

J'ai donné premièrement 1 étoile, car mon article était défectueux, mais suite aux échanges avec le fabricant, j'ai pu procéder à un remboursement. Excellent service après vente, à l'écoute et avec une rapidité extraordinaire qui comprend soucis et les attentes de la clientèle. Et les défauts, ça arrive même aux meilleurs ! Donc on oublie et en espérant que la prochaine fois, ça se passera sans problèmes.

Am 30.09.2023 hatte ich eine Bestellung bei 7 For All Mankind mit zwei Jeans aufgegeben. Leider konnte mir DHL das Paket wegen eines fehlerhaften Adressaufklebers nicht zustellen und schickte es direkt an den Absender zurück. Diese Meldung erhielt ich von DHL. Daraufhin setzte ich mich am 05.10.2023 mit DHL in Verbindung, man teilte mir mit, ich könnte nichts machen und müsste mich mit dem Absender in Verbindung setzen.

Dies tat ich noch am 05.10.2023, um 17.27 Uhr. Ich rief die "Service-Hotline" von 7 For All Mankind (vom jedweden Service weit entfernt!!!!!!!) unter der Rufnummer "0203 80 48 047" an. Die Mitarbeiterin teilte mir mit, sie könne nichts ausrichten, diese Rücksendung würde wie eine Retoure behandelt werden, ich könnte die Artikel erneut bestellen; sie prüfte die Verfügbarkeit der Artikel in den benötigten Größen und teilte mit, beide Hosen seien in den gewünschten Größen verfügbar.

Am heutigen Vormittag versuchte ich die Bestellung zu tätigen, dies gelang nicht. Zum einen hatte ich keinen Zugriff auf die Artikel, bzw. die Preise, zu denen ich die Artikel zuvor bestellt hatte, werden nicht mehr angeboten.

Daraufhin rief ich soeben erneut die zuvor bezeichnete Hotline unter der o.g. Rufnummer an und bat nach Schilderung des gesamten Sachverhalts um Hilfestellung bei der erneuten Bestellung, jedenfalls um eine Lösung, um die gewünschten Artikeln zu dem zuvor bestellten Preis zu bekommen. Der Mitarbeiter teilte mir mit, er könne nichts ausrichten, er habe keinerlei Einfluss, ich sollte mich an die Zentrale wenden und gab mir die E-Mail-Adresse, eine telefonische Erreichbarkeit sei nicht gegeben. Eine entsprechende E-Mail habe ich vor ca. 30 Minuten an die o.g. E-Mail-Adresse versandt.

Es kann nun nicht angehen, dass der Kunde aufgrund eines fehlerhaften Adressaufklebers - ganz gleich, ob der Fehler bei 7 For All Mankind oder DHL liegt - einen Nachteil erleidet, sei es wegen einer Nichtverfügbarkeit der Artikel oder der Verfügbarkeit zu einem wesentlich höheren Kaufpreis (obwohl zum einen gestern Abend die Artikel noch verfügbar waren, zum anderen meine nicht zugestellte Sendung zu 7 For All Mankind unterwegs ist!!!).

Ich bin gespannt, wie lange die Bearbeitung der Retoure dauern wird, und wann die Rückerstattung erfolgt. Laut den Angaben der Mitarbeiterin der Hotline dauere es bis zur Rückerstattung sieben Werktage.
Auf Grundlage der hier bereits geschilderten Erfahrungen erwarte ich nichts Gutes! Updates werde ich umgehend hier vermelden!

UPDATE: Um 16.50 Uhr erhielt ich die u.g. E-Mail von 7 for all mankind
Sehr geehrter Kunde,

vielen Dank, dass Sie 7 For All Mankind kontaktiert haben.

Leider müssen wir Ihnen mitteilen, dass wir dahingehend keinen Einfluss haben und die Artikel Ihnen leider nicht erneut mit dem gleichen Preis anbieten können.

Bei Zweifeln antworten Sie bitte auf diese E-Mail oder kontaktieren Sie uns telefonisch unter der Nummer am Ende dieser E-Mail.

Zögern Sie bitte nicht, uns zu kontaktieren, wenn Sie weitere Fragen haben.

Mit freundlichen Grüßen,

Hogir

7 For All Mankind
Kundenservice
Tel: Tel.: (+49) 203 804 8047
Montag bis Freitag von 09:00 - 18:00 Uhr

Diese Mail beantwortete ich mit dem Hinweis, dies sei ein rechtswidriges Verhalten und forderte das Unternehmen auf, seine Verkäuferpflichten aus dem Kaufvertrag zu erfüllen, mir die Kaufgegenstände (die beiden Jeans) zu übergeben und zu übereignen. Hierzu setzte ich eine Frist bis zum 14.10.2023 und stellte in Aussicht, bei fruchtlosem Fristablauf einen Rechtsanwalt mit der Wahrnehmung meiner Interessen zu beauftragen.

Die folgende Antwort erhielt ich am heutigen Morgen:

Sehr geehrter Kunde,

vielen Dank, dass Sie 7 For All Mankind kontaktiert haben.

unser Vorgehen ist keineswegs Rechtswiedrig und wird regelmäßig von unserer Fachabteilung auf Aktualisierungen geprüft.

Leider ist dies nun mal einer der wenigen Nachteile eines automatisierten Abhandelns bestimmter Arbeitsvorgänge.

Natürlich steht es Ihnen frei sich einen Rechtlichen Beistand zu holen, dieser kann Ihnen dann gerne auch nochmal erklären, dass dieser Vorgang zwar für Sie unbefriedigend,

dennoch absolut legitim und Rechtskräftig ist.

So wie meine Kollegen vorher schon mitgeteilt haben, können wir hier leider nichts weiter für Sie tun.

Bei Zweifeln antworten Sie bitte auf diese E-Mail oder kontaktieren Sie uns telefonisch unter der Nummer am Ende dieser E-Mail.

Zögern Sie bitte nicht, uns zu kontaktieren, wenn Sie weitere Fragen haben.

Mit freundlichen Grüßen,

Marcel

7 For All Mankind
Kundenservice
Tel: Tel.: (+49) 203 804 8047
Montag bis Freitag von 09:00 - 18:00 Uhr

Placed an order and realized that my postcode was incorrect. I immediately sent a message to support (it was after opening hours) to update postal code or cancel order. I understand that changing the address could be a security issue, but refusing to cancel the order altogether is simply poor customer service. I wish I had checked Trustpilot BEFORE placing my order.

I bought two pairs of jeans in April for $200+ each and the zipper is broken in one pair already. Not happy! This was my third purchase because I like the fit. Not sure I will continue to purchase again due to the value is not equal to price.

I tried to take advantage of the Labor Day Sale and ordered 6 pairs of jeans. Their system sent me the wrong size and now they wont even let me exchange the jeans for my size!! How can anyone shop online safetly when they can't return an order if its too small or wrong order? Total BS

Klantendienst trekt nergens op.. alles loopt in het honderd.. al een maand aan het mailen ivm een fout in de broek( kan gebeuren) maar de afhandeling hierover gaat tergend traag..

This is hands down the absolute worst e-commerce experience I’ve ever had. You would think it was with some shady online pop-up rather than a supposedly established brand.
The product quality is a different issue, yes it’s quite clearly gone downhill since the brand’s glory days back the early 2000’s. If you accept the denim is cheaper quality and the styling not nearly as cutting edge or on par with many other premium denim brands out there today, you might be fine with the product. BUT— BEWARE of the shockingly disgusting behaviour you will encounter should you for any reason need to get a refund or deal with their customer service “team”. I write team sarcastically as all roads lead back to the most incompetent and shocking excuse for a “manager” named Mia. As has already been made clear in recent reviews on here, Mia is a complete disgrace. As I stated directly to her in my 10th or 15th call and email, I don’t believe ANY employee is truly this incompetent and rather I am now certain her behaviour is 100% intentional to just wear the customer down so they give up and just stop chasing their refund and eat the money spent. As other have also said, I too am reporting this company to the Trading commission.

In short, they knowingly sent my order to the wrong address- a very old address their website somehow defaulted to, despite my never having purchased anything from them at that address previously. I spotted the error immediately and called AND emailed customer service first thing that same morning to correct the address issue. Instead I received a curt email back from Mia informing me saying essentially too bad, no change of address can be made. Fine. So I called directly and asked the order to be cancelled as it had only just been placed and obviously was nowhere close to shipping yet, I even told her I would then re-order the identical product to the CORRECT address so they were still getting the sale.
Mia refused and insisted that the product will still be packaged and shipped to an address they were 100% made aware hadn’t been my residence for over two years and is hours away from me. I was livid and asked who they thought would be paying for the item when it goes missing which it almost certainly will. I was assured that once the whole process played out and the item was delivered to a stranger at the wrong address and then “hopefully” sent back to the 7FAM offices, they would issue a refund but not before. Absolutely shocking way to do business.

Cut to- I have been chasing a refund or replacement for the item which of course have gone missing as I have now seen the courier’s physical confirmation including a photo showing the package was dumped outside the front door (again, at a stranger’s address) in plain sight, without being signed for or received by anyone.

A huge number of calls and emails have been exchanged chasing my refund and Mia continues to stonewall by behaving as the dumbest human being on the planet. Despite my THREE times providing my order number in the subject line and in bold in the emails, she actually looked up an OLD order with a different order number and sent me a court email saying please see confirmation the package was delivered in June 2023. (
This item, which she is well aware, wasn’t even ordered until over a month later!) The. She sent me an email saying I would need to show proof I had tracked down the resident at the deliver address to inquire about it AND ask around to all my neighbours! This old address is over 2 hours away and I have no idea who the owner or neighbours are anymore. It just goes on and on and on.

I have saved every correspondence and am not only going to report them to my credit card company, paypal, the Trading commission, but have tracked down direct contact details for the company’s management team and CFO and will be sending a copy of all the unprofessional and disgusting behaviour so they can see if they agree how Mia is representing their brand. It seems I should also include a link to this Trust Pilot board as white clearly this standard practice for Mia and her “team.”
STAY away from this joke of a company and their mediocre quality products. Nothing is worth this headache. I will never purchase again.

I bought two pair of shorts July 17 2023 and both pair has came apart at the seam. I love how the shorts fit but they seem to be made poorly. I'm not going through the trouble to send them back. I know I will never purchase anything from this brand again. The shorts I bought at walmart has last longer then this over priced brand.

Beware when placing an order as this company’s tactics with promo code is deceitful at best. If you are ordering more than one item and have more than one promo code, make sure to place each order individually. What their website does not make clear is that you cannot use more than one promo code per order. When I contacted them after I realized one of the promo codes had not been applied, I was told of the policy and when I asked them to cancel the order, they said it was too late.

disgusting service, I asked for refund, they told me I have to send it back, but to send it back I have to pay custom fees, since I am in Canada, also I have to pay customs fees just to receive.
Therefore, I would never order from them again or wear anything of their brand.
It is just overprized scam.

ZERO STARS! Mia is a disgrace! She has fobbed me off with excuse after excuse regarding returned items worth £1680. Used excuses not to refund such as not all items were returned when they were. Told her I would report to the FSO and Trading Standards she was not interested. Dozens of emails and phone calls later I g0t refunded in dribs and drabs but they STILL owe me £400 2 months later! By far the worst company I have ever had to deal with to get refunded. I ordered variou styles of jeans to try and returned all but two pairs the next day (2 separate orders) the postal proof confirmed delivery on both but they denied it saying the items have to be forward to the Netherlands before they will refund! Total rubbish. Called the credit card and put in a Section 75 on each order. I should have read these reviews beforehand. All responses via email are cut and pasted by Mia, she is just not interested and last week she sent me an email saying they did not owe me any money (they still owe me a further £400) I sent another email stating that I will take them to court if the final £400 did not appear on my account within 7 days - shortly after I got a confirmation email stating that £400 has been refunded and that this was their final payment! More lies as to this day, 2 months later It has still not been refunded! . It beggars belief! She had the audacity to ask me to closed down the section 75 refund but I won't be closing doing this until their supposed refund shows in my credit card! I won't hold my breath! By far the WORST company I have EVER had to deal with in my entire life. DO NOT BUY FROM THESE THIEVES. They seem to think they will get away with holding onto refunds and the buyers will go away without bothering to chase them which I am sure, most do as it is far too stressful dealing with this awful woman, Mia. Perservere with these awful retailers and involve the small claims courts if you have to. I will never shop with these crooks again.Shame as the jeans fit so well. More trouble than it's worth though. I along with many others, have reported this company to Trading Standards and they informed me that "I am not the first and I won't be the last!" BUYER BEWARE! You do not want to deal with these liars!

Don't expect to receive the item you ordered within 5 days even if you pay an additional £10 for so called express delivery. There is nothing express about the delivery and you may as well stick with standard delivery. I ordered the item on a Friday and was told when I called on Monday that I couldn't expect to receive it until Wednesday at the earliest. Nor would they cancel the order despite the fact that it had not been shipped. When does a 'good brand' become a poor one - with that kind of online service.