Having used 123 Flowers in the past and always been happy with their service, I recently ordered a bouquet as part of a Birthday present for my mother. A slight mix up with the delivery date, meant... Näytä lisää
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Order #: 123_470180 The overall service was disappointing. My flower delivery was delayed, and considering these were flowers being shipped all the way to France, I was concerned they would no lo... Näytä lisää
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The ordering process was very easy, I opted for next day delivery,I’m pleased to say that the flowers were delivered on time. There is a good choice of flowers to pick from a wide range of types and c... Näytä lisää
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Order number 2305362. Despite being initially unhappy with flowers which were for death of a family member (some of the flowers were already in full bloom) I contacted customer service via email.... Näytä lisää
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Loved your 123 Flowers experience? 🌸 Leave us a review on Trustpilot and help us spread the joy! 🌟
Yhteystiedot
Dean Clough 139, HX3 5AX, Halifax, Yhdistynyt kuningaskunta
- www.123-flowers.co.uk
3,7
Keskitasoinen
3 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Flowers arrived in excellent condition…
Flowers arrived in excellent condition to the recipient
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Margaret,
We're so happy to hear that the flowers arrived in excellent condition to the recipient. Thank you for your wonderful feedback!
Kind regards,
Katie
Excellent customer service
Prompt and excellent communication when I saw that an incorrect delivery address has been inputted. Was sorted within 15 minutes. My mum was delighted with the bouquet and the care instructions it came with. 😊
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
We're so pleased to hear that our communication was prompt and that we could quickly resolve the delivery address issue for you. It's wonderful to hear that your mum loved her bouquet!
Kind regards,
Tom
If I could give 0 stars I would
If I could give 0 stars I would! abolsutely not worth the money, saddest bunch of flowers, ordered the biggest and could have got better value in Lidl for £6, not at all representative of what they show on the site, frankly an embarrassment! Customer service were not helpful at all, wish I could show you a photo of what i received, both product and CS were diabolical, go elsewhere!!!18
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Suzanne,
Thank you for taking the time to leave your review. We’re very sorry for any disappointment caused on this occasion and that you felt the bouquet did not look as expected compared with the image shown online.
As outlined in the product description, the bouquet is delivered in bud to help ensure the flowers remain fresh and enjoy a longer vase life. We also provide images showing the bouquet both in bud and when fully in bloom, so customers can see how the arrangement is expected to develop after following the care instructions provided.
We appreciate your feedback and are sorry that the bouquet did not meet your expectations on this occasion.
Kind regards,
Rosie
The flowers aren't great
The flowers aren't great better buying them yourself
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Kurtis,
Thank you for your review.
We appreciate you sharing your feedback regarding the flowers. I can see you are yet to reach out for assistance from our customer support team.
A member of our team has now reached out directly.
Kind regards,
Rosie
Disappointing experience with 123…
Disappointing experience with 123 Flowers. The bouquet arrived and deteriorated in a few short days, the follow‑up support wasn’t helpful. I was only offered a £10 voucher, which I won’t use as I don’t plan to order again due to the quality.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Saira,
Thank you for your review.
We are truly sorry to hear about your disappointing experience with the bouquet's quality.
After further investigation, I can see that you contacted us seven days after your order was delivered. Unfortunately, this is outside the timeframe in which we are able to offer compensation, as there may have been external factors that could have affected the quality of the products during this time.
We also offer a seven-day freshness guarantee, so unfortunately, as the quality issue was reported on the seventh day after delivery, we are unable to offer any further resolution on this occasion.
We appreciate your understanding.
Kind regards,
Rosie
Vastaus yritykseltä 123 Flowers
Hello,
We are so glad to hear everyone was pleased with their orders! Thank you for sharing your positive feedback with us.
Kind regards,
Tom
Beautiful arrangement
Flowers arrived as arranged and where lobley definitely use again and not exspensive
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Ann,
We're delighted to hear that your flowers arrived as arranged and that you found them lovely. It's wonderful to know you'll use our service again and found it to be good value.
Kind regards,
Rosie
Excellent service
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Mrs Slough,
Thank you for your 5-star review.
Kind regards,
Rosie
Sent as a gift and looked stunning
Sent as a gift and looked stunning. Happy sister!
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Helen,
We are so pleased to hear that the gift looked stunning and brought happiness to your sister! Thank you for letting us know.
Kind regards,
Rosie
Very poor customer service and product
Very poor customer service. Very deceiving sales picture showed 4 sunflowers lots of greenery I received only 3 with ver sparse greenery but when I questioned they said I bought a smaller size but the picture was what I pressed on to order. The flowers were wilting on arrival and dying within 24 hours. Advised to read care instructions which we did. Poor value and low quality products embarrassing to send to my daught as a new home gift. Advice is M&S do a beautiful bouquet for £6.50 which I bought to replace.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Angela,
Thank you for your review.
We are truly sorry to hear about your disappointing experience with your recent order. We understand your frustration regarding the discrepancy between the product image and what you received, as well as the poor condition of the flowers upon arrival.
After reviewing the additional information, I can see that you have been offered various forms of compensation in line with our policy. We hope that we can reach a satisfactory resolution for you as swiftly as possible.
Kind regards,
Tom
I needed a last minute present for my…
I needed a last minute present for my Sister, went online and it said they could deliver the flowers within 24/48hrs....this was the case and flowers nd delivery were spot on...
Thnk you
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Yvonne,
We are so pleased to hear that we could help you with a last-minute present for your sister and that the flowers and delivery met your expectations. Thank you for your kind words!
Kind regards,
Rosie
Really pleased with the quality and…
Really pleased with the quality and size of the bouquet I ordered, flowers well packed and very fresh. Only criticism is the lack of updates regarding my delivery, on there site and on email received they state they will keep customers updated, this did not happen
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello David,
We're so pleased you loved the bouquet's quality and freshness! We sincerely apologize for the lack of delivery updates. We understand how important it is to stay informed, and we are actively reviewing our communication process to ensure this doesn't happen again.
Kind regards,
Rosie
Lovely flowers arrived on time thanks
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Jacqueline,
We're so glad to hear that you were pleased with the flowers and that they arrived promptly. Thank you for your wonderful feedback!
Kind regards,
Rosie
Easy to order and delivered on time
Easy to order and delivered on time. Will be ordering again
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
We're so glad you found our ordering process easy and that your delivery was on time. We appreciate your positive feedback!
Kind regards,
Rosie
The flowers were for a friend
The flowers were for a friend, she said they were beautiful.
Delivered promptly and good value.
Thank you
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Mandy,
We're so happy to hear that your friend loved the beautiful flowers! We're also pleased that they were delivered promptly and offered good value. Thank you for your kind words.
Kind regards,
Rosie
Prompt arrival of quality flowers.
I ordered the flowers as a ‘thank you’ gift for friends. They arrived promptly and although I haven’t seen them, they were very well received and the couple were delighted with the gift.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Jane,
We are so happy to hear that the flowers were well-received and brought delight to your friends! Thank you for sharing your positive experience with us.
Kind regards,
Rosie
Beautiful sunflowers
Beautiful sunflowers. Long lasting. Prompt delivery.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Chris,
We're so happy to hear you enjoyed the beautiful, long-lasting sunflowers and our prompt delivery! Thank you for your kind words.
Kind regards,
Rosie
My favourite for flowers delivery
Very easy to use site, lovely flowers reasonably priced that last well and trustworthy company. Have used them before and will use them again. Thanks!
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Mrs Kendal.
We are so happy to hear you found our site easy to use and that you were pleased with the flowers and their longevity. We truly appreciate your continued trust in us!
Kind regards,
Tom
Order Number :-123_464615
Order Number :-123_464615
I received a bouquet, well packaged.
I unwrapped it cut and placed the flowers straight into water, with feed.
It wasn’t long before the roses started to droop, by morning it was obvious they would not revive.
I contacted 123 first by phone then by email, I have since had dialogue with Jennifer to resolve the issue. I have to say she was extremely professional and acted very promptly to come to a satisfactory conclusion.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
We appreciate you sharing your experience with us. We are truly sorry to hear about the issue with the roses in your bouquet. We understand how disappointing it is when flowers don't last as expected. We are pleased to know that our team was able to assist you professionally and resolve the matter to your satisfaction. Your feedback is valuable as we continuously work to improve our service and product quality.
Kind regards,
Rosie
My mum is so happy with her flowers and…
My mum is so happy with her flowers and delivery was on time . Thankyou
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Paul,
We're so glad to hear your mum loved her flowers and the delivery was on time. Thank you for your kind words!
Kind regards,
Rosie
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