Delightfulflora Arvostelua 18 628

Do not use this service if you want flowers to arrive on time. They are managing to hide negative reviews. They blame the customer for not reading the T&Cs when the flowers do not arrive on time. I mean the point of the service is for flowers to arrive when you want but they are very much… we will deliver when we want. Poor customer service and highly disappointing. order number NDFF356954

Mum loved her flowers and so did I. They certainly had the WoW factor and arrived looking fantastic. Thank you

I placed a order to be delivered the next day. Flowers, Card, Wine & Chocolates. Got email off the company to say would be delivered on the date i had chosen. 5 Days later after a number of emails I sent to the company with no reply my order was delivered. I paid premium delivery and I still have not had any reply off this company. So defo not recommend people to use them when they cant get a order correct and don't reply to customers

I am absolutely delighted with the beautiful flowers I bought for my lovely sister They were presented to her in a lovely box .The delivery is very good I highly recommend to everyone who wants to buy flowers for there loved ones friends or colleagues to use delightfulflora.co.uk.

Very very disappointed with this company.paid for premium delivery and still didnt arrive on time.flowers were for my daughters b,day.huge let down.the bouquet i ordered along with a happy birthday balloon where nothing like I chose on the website.the flowers were sparse and died the day after they arrived. Will not be using this company again.stay well clear.they are also not responding to my emails either.

I was trying to find out who sent me flowers and I spoke to a very rude women called Bella. She kept whispering "oh my god" and "for f*** sake" when I simply asked who sent them. I was later able to find out on my own but I did inform my friend not to order with them due to the horrid staff.

Fortunately I didn't look at reviews before ordering. If I had I probably wouldn't have placed my order However based on my own experience I cannot fault the quality of the flowers or the delivery, which was on time and tracked . The young lady who received them after a hospital stay was delighted so I am also happy.

Purchased 2 bouquets for Mother’s Day. Flowers arrived completely different to those ordered. Very poor quality, wrong colours and very few stems.
Hand tied means clear cellophane and a bit of string! Don’t be fooled,
I contacted customer support who never replied… terrible company

I have placed an order on 30th March for the flowers to be delivered on 5th April as birthday gift for my best friend, they’ve never arrived on time, emailed the company they said they usually allow 1-2 working days if any delays however it’s been a week now since the order has been dispatched and still no sign of it and tracking hasn’t changed. I’m very disappointed and would not recommend it at all, wish I did check the reviews of the company before I placed an order…

Firstly the bouquet that I ordered arrived several hours later than the Royal Mail tracking told me. The bouquet doesn’t bear any resemblance to the bouquet advertised. When responding to their request to give them feedback on their delivery, I received a standard response. Very disappointed. “Having shown the picture to the senior florist, he confirmed that the bouquet you've received is the correct one, there are no issues with the quality of the flowers.
All bouquets are inspected before being packaged, the flowers we send are all gifts packaged in cellophane/tissue and when removed from the packaging and displayed in a vase, they will look different.
Please be advised that our flower arrangements are unique and handcrafted, so no two arrangements are ever the same. Every effort is made to match orders as closely as possible to the product photographs and descriptions. While slight variations are sometimes necessary, the concept and quality of the item ordered are always guaranteed.
We apologise for any inconvenience caused.”

I ordered a Mothers Day boquet to be delivered on Mothers Day.
It was dispatched a WEEK before and was left on the doorstep 4 DAYS early whilst my Mum was in hospital.
By the time she came home the day before Mothers Day the flowers were dead in the box.
Absolutely NO Customer service - no reply to emails and no reply to answerphone messages!!

Absolutely disgraceful service. Flowers were never delivered and when the issue was raised, the customer service was even more pathetic. Refused to give a refund and offered credit instead- never again

I ordered my mum some flowers and a box of chocolates for her birthday, I purchased them with in mind that my mum would receive them on time, which was not the case. When they finally arrived the flowers looked half dead and the box of chocolates which was advertised were the wrong ones! Avoid them at all costs

The flowers arrived promptly.
They were tired when the recipient videoed them live to let me see.
No water and in cardboard box on the hottest day of the year.Silly.
The recipient didn't want to complain,but I saw a photo and nice colours but a few flowers were bashed .
I emailed and was promptly replied to.
However as I m quite old I couldn't attach the photo to the email as requested.
No apology or explanation on the no water plastic bag issue.Trust your customers without proof.
Its a very good idea but obviously they are not listening to their customers.
Would not recommend buying as if delayed would be stone dead.

Very disappointed, ordered flowers for my wife on our anniversary to be delivered on the actual date. They arrived 2 days late which is totally unacceptable as I ordered in plenty of time. I messaged the company and the just fobbed me off with excuses, don’t touch

The flowers didn't show up on the agreed date. The company didn't publish my one star review on their website. I contacted the company by email. They did respond but only offered a refund on condition that I refuse the flowers when they arrived. The flowers have still not arrived. I have honestly never had such a negative experience with online purchases before. As I don't feel comfortable communicating with the company any further from this point on, I will have to seek a refund from my bank.

Will not use again not delivered on date I asked for and not being delivered till day after early evening.

Lovely bouquet. Delivered on the day I requested.
Recipient was very very happy with the flowers.
They are well presented and beautiful.

Ordered flowers on 3rd to be delivered 4th. Still no sign of them on 7th. Rang customer services and told they had no update on the tracking since 3rd when they were dispatched and have to wait 2 more days to see if they arrive. Hate to see what state they will be in by 9th