Having used 123 Flowers in the past and always been happy with their service, I recently ordered a bouquet as part of a Birthday present for my mother. A slight mix up with the delivery date, meant... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Order #: 123_470180 The overall service was disappointing. My flower delivery was delayed, and considering these were flowers being shipped all the way to France, I was concerned they would no lo... Näytä lisää
Yritys on vastannut
The ordering process was very easy, I opted for next day delivery,I’m pleased to say that the flowers were delivered on time. There is a good choice of flowers to pick from a wide range of types and c... Näytä lisää
Yritys on vastannut
Order number 2305362. Despite being initially unhappy with flowers which were for death of a family member (some of the flowers were already in full bloom) I contacted customer service via email.... Näytä lisää
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Loved your 123 Flowers experience? 🌸 Leave us a review on Trustpilot and help us spread the joy! 🌟
Yhteystiedot
Dean Clough 139, HX3 5AX, Halifax, Yhdistynyt kuningaskunta
- www.123-flowers.co.uk
3,7
Keskitasoinen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Prompt and free next day delivery plus…
Prompt and free next day delivery plus good quality product - the flowers.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
We're so glad you enjoyed the prompt delivery and quality of our flowers. Thank you for your kind words!
Kind regards,
Rosie
The flowers were beautiful
The flowers were beautiful and delivered when we wanted, even though it was a Sunday.
Very pleased and all my friends said they would use again .
16. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Rebecca,
We're so pleased to hear that the flowers were beautiful and delivered at your desired time, even on a Sunday! It's wonderful to know you were very pleased and that your friends would use us again.
Kind regards,
Tom
The delivery was very efficient the…
The delivery was very efficient the flowers were fresh and were looking good . Also the customer service was very informative.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Colin,
We're so pleased to hear that your delivery was efficient and that the flowers were fresh and looked good. It's wonderful that our customer service was informative!
Kind regards,
Tom
Amazing
Amazing. Perfect bouquet. Super happy will order again.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
Thank you for your wonderful review! We are so happy to hear that you loved the bouquet and that you're super happy with your order. We look forward to serving you again.
Kind regards,
Tom
Avoid
They charged £16.99 for a standard bunch of sunflowers (on the website it says 7 stems) on arrival there were 3 sunflowers. That pride is extortionate for 3 sunflowers, I raised a complaint and the response back said there was nothing wrong with it. Unfortunately I can no longer trust 123 flowers, as they don't seem to care about their flowers and seems to intentionally mislead on their website. Avoid 123 flowers.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Anna,
We are truly sorry to hear about your disappointment with the number of sunflowers you received and your experience with our customer service. This is certainly not the impression we wish to create. We will investigate this matter thoroughly.
Kind regards,
Rosie
Brilliant quality of flowers
Easy to order online. Heard from my relatives who I sent the flowers to and they were over the moon, said they were brilliant quality
23. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Katie,
We're so pleased to hear that ordering online was easy for you! It's wonderful that your relatives were over the moon and found the flowers to be of brilliant quality.
Kind regards,
Rosie
The service was fast and the flowers…
The service was fast and the flowers were beautiful.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello George,
We're so pleased to hear that you were happy with the speed of our service and found the flowers to be beautiful. We appreciate your kind words!
Kind regards,
Rosie
Good selection of flowers.
Good selection of flowers.
Speedy delivery.
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Nina,
We're so pleased to hear you appreciated the variety of flowers we offer and our prompt delivery service. Thank you for your wonderful feedback!
Kind regards,
Rosie
Flowers and wine were brought for my mother
Flowers and wine were brought for my mum’s birthday. She’s now had them a week and they are still going strong. She said the packaging they came with was very secure and she loves the flowers. She’s actually told me tonight that she’s having the wine and it tasted very good. 5 xxxxx from us. We will be ordering again. Thank you
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello,
We're so happy to hear that your mum loved the flowers and that they're still looking great after a week! It's wonderful to know she enjoyed the wine too. We appreciate your kind words and look forward to your next order.
Kind regards,
Rosie
Thank you for these lovely flowers
Thank you for these lovely flowers, but could I suggest that, if someone asks for a message to be included which is from them to a parent, that this is typed, not handwritten. It’s not very personal.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Lingua,
We're glad you enjoyed the flowers! We appreciate your valuable feedback regarding the handwritten message. We understand your preference for a typed message for a more personal touch, and we will certainly consider this for future orders.
Kind regards,
Rosie
Arrived on time the person I sent them…
Arrived on time the person I sent them too was delighted
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Sue,
We are so pleased to hear that your order arrived on time and that the recipient was delighted with it. Thank you for sharing your positive experience!
Kind regards,
Rosie
I am toldbymy daughtervin law that the…
I am toldbymy daughtervin law that the flowers were lovely xx
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Marian,
We're so pleased to hear that your daughter-in-law found the flowers lovely. Thank you for sharing this wonderful feedback with us; we truly appreciate it.
Kind regards,
Rosie
Flowers were beautiful and arrived on…
Flowers were beautiful and arrived on time.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Mrs Donovan,
We're so pleased to hear that you found the flowers beautiful and that they arrived promptly. Thank you for sharing your positive experience with us!
Kind regards,
Tom
They are lovely
They are lovely, very colourful and have lasted for a week
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Rodney,
We're so happy to hear you enjoyed the vibrant colors and lasting quality! Thank you for your wonderful feedback.
Kind regards,
Rosie
Very disappointing
Very disappointing. Nothing like the image on the website. Complained and they said there were no visible quality issues!
Literally nobody outside 123flowers would say this in any way looks like the advertised flowers. If I could I would add images so you can make up your own mind.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Simon,
Thank you for your review. We are very sorry to hear that the flowers you received did not match the image on our website and that you are disappointed with our response to your complaint.
This is not at all how we would like to leave you feeling. I have requested further information.
Kind regards,
Tom
The flowers were beautiful and well…
The flowers were beautiful and well packed, and the delivery was very quick
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Gareth,
We're so pleased to hear that the flowers were beautiful and well-packed, and that the delivery was very quick. Thank you for your wonderful feedback.
Kind regards,
Rosie
Will use again
Will use again. Great prices and delivery to the person the morning after ordering 5* they loved their flowers and said they were beautiful
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Jessica,
We're so pleased to hear that you were happy with our prices and the next-day delivery service. It's wonderful to know that the recipient loved their beautiful flowers!
Kind regards,
Rosie
The flowers & candle package were very…
The flowers & candle package were very good, I would use 123 flowers again.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Nicola,
We're so glad to hear you enjoyed the flowers and candle! We appreciate your kind words and look forward to your next order with us. Thank you for your positive review!
Kind regards,
Rosie
Excellent service and customer…
Excellent service and customer experience.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Julie,
We're so happy to hear you had an excellent customer experience with our service. Thank you for your kind words.
Kind regards,
Rosie
If Temu done flowers!!
If Temu done flowers!!!
I ordered flowers for Saturday 15 August and specifically selected that date at checkout. They didn't arrive. Royal Mail even gave me a delivery slot, yet the flowers were still sitting in the Midlands.
When I complained, I was told that because I'd chosen “free delivery – 1–2 business days,” the date I'd selected apparently meant very little. I was also told that Scotland is a “harder-to-reach area” and delays can happen. I live in a city in Scotland, not the middle of nowhere. If Scotland requires extra delivery time, perhaps don't offer customers a specific delivery date in the first place.
When they finally arrived, they were disgraceful. Part of the bouquet was completely damaged, the roses were wilted and other flowers were already dead. I sent photographic evidence.
Their solution? £10 or another bouquet. I said no. I wanted my money back. They refused.
The irony? They're perfectly happy to send an entire replacement bouquet, but apparently refunding the customer is where they draw the line.
Late. Damaged. Excuses. Appalling customer service.
My advice? Spend your money elsewhere.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä 123 Flowers
Hello Lawrie,
Thank you for taking the time to share your experience. We’re genuinely sorry that your order did not arrive on the date you selected and that, when it did arrive, the flowers were not in the condition you expected. We completely understand how frustrating and disappointing this must have been.
Due to the distance between the delivery address and our distribution centre, orders to some areas can occasionally require additional time in transit, as advised on our website. We’re very sorry that this resulted in a delay with your order and for any disappointment or inconvenience this may have caused.
We’re also sorry that you were unhappy with the resolution offered by our Customer Service team. We appreciate that receiving flowers that are below our usual standards is particularly disappointing, and we’re sorry that the options provided did not meet your expectations.
A member of our reviews team has contacted you directly. We hope this can be resolved.
Kind regards,
Rosie
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