123 Flowers Arvostelua 

Hi,
I want to set out clearly what has happened and why I am so dissatisfied.

I ordered flowers for a friend’s birthday, and instead of a straightforward delivery, I received several emails from Royal Mail apologising and saying the flowers might arrive the following day. In the end, they arrived late in the evening of the next day.

Your online chat service was unhelpful, and when I emailed, although you apologised, you only offered a £5 voucher for a future purchase. After this experience, I cannot see myself using your service again, so a voucher is not an appropriate resolution.

On top of that, being told to send a photo “in case the flowers are not in good condition” is not something I have ever heard before. It does not inspire confidence.

Overall, this has been a very poor experience, and if the flowers are not in acceptable condition, I will be taking the matter further with my bank.

Metti

Hi,
PS: I am adding this note because I was unable to reply directly to your last message, which is very convenient for you.

In response to your suggestion that I should send a photo "in case" the flowers were not in good condition: I have now spoken to the person who received them today, 09/09. They confirmed that when the flowers finally arrived — late afternoon of the following day — they already looked 3–4 days old, with only a damp tissue at the bottom of the stems.

I want to be clear: who would realistically contact the recipient and ask them to take a photo of flowers that were meant to be a gift? If anything, the company should take a photo of the bouquet at the point of dispatch as proof of its condition. But even then, the delivery delay could have affected the flowers regardless.

I am genuinely sorry it has reached this stage, and that you were unable or unwilling to resolve the matter properly when I first raised it.

Metti

Beautiful flowers. Much appreciated by my wife.
Minor hiccup along the way regarding delivery address, but dealt with promptly and efficiently and flowers arrived as planned.
Would recommend the company for choice and prompt attention to any minor problems.

Ordered a bouquet for my friend.

It was delivered and the flowers were broken and looked nothing like what I ordered.

Contacted customer service.
Sent photos, on numerous occasions, and emails.
To be told they hadn't received them.
Called them, advised to send photos, again.
4 weeks this went on for.

And with no resolve.

I would not recommend this company.
Really disappointed 😞
Will not be using them again.

Poor qualify, and even worse customer service.

I ordered some birthday flowers for my wife in transit from New York. Great work on SEO ( only if you spent such money on your service and logistics). Ordered with few days notice so the below are business blunders and/ or standard ways of working.
First observation, flowers are delivered to Royal Mail , a day before delivery date. Not early hours of the day of delivery( how are the flowers fresh then )
Royal Mail tracking then stated 2:30 pm -7:30 pm delivery on the day of the birthday. Bang on 7:30 pm, we receive an alert that the property was inaccessible ( house is on main road and we have cctv) , no one arrived. Now it states it would next working day ( so another 3 days due to this ) - who thinks it’s normal for fresh flowers 4 days late ??
Second observation, contact support is buried, a crap form that is not built for mobile site ( wonder how a technophobe or someone with little to no technology literacy would even know how to navigate through this form to even complain - is this a done by design, I wonder?). Limited space on form to explain the situation.
Third observation, next day support then sends me a generic message asking for our address details which appears a generic copy paste. Even a basic chat bot or automation service these days shows better context intelligence.

It’s a shame that my wife’s birthday will not come back but this may or may not send us the flowers , it’ll never be the same. So anyone ordering from this company, please take note of the above unless you wish to face disappointment and be let down when you are trying to make a moment special for someone. Reading other reviews here, doubt this company would give any money back apart from some empty apologies which will never turn the clock back.
Therefore, I have written off the 58 quid I spent and never will I use this website ever again.

I was a bit disappointed with the flowers received. Although they were fresh and good quality, they were nothing like the photograph on the website. I appreciate there will always be some variation due to availability but the bouquet received was smaller and very different.
That said, i found the customer service phoneline very good. Jennifer was very helpful and was able to sort my problem (self made) quickly and efficiently. Not sure I will use them again as i was disappointed with the flowers.

I ordered flowers from 123 Flowers expecting them to arrive on Saturday, but unfortunately due to shipping delays they didn’t arrive until Tuesday and weren’t in great condition.

I contacted customer service and spoke to Kelly, who was really helpful and quickly arranged a replacement bouquet. I’m really pleased with how the issue was handled and with the replacement. Thank you, Kelly, for your great customer service! 💐

Under no circumstances use this company. I ordered flowers 3 weeks ago for my parents' anniversary for delivery on Saturday. They were not delivered. Nor Sunday or Monday as 123 Losers use Royal Mail - so definitely do not use them for their so-called "next day flowers ". I have been complaining since Saturday when they ruined my anniversary gift to my parents. I have been offered a credit note (for a company I wouldn't use again if they were the last florist on earth), refund of my delivery (which was free) and £5. They are saying their terms and conditions state "a 3 day delivery window". They have atrociously failed to deliver my flowers in that time and are arguing with me over £20..... people cannot afford exorbitant prices for an item that will die in 2 weeks, so we opt for budget companies. NEVER a good idea and CERTAINLY NOT with 123 Losers.
UPDATE: This company believes it has "a 3 day window" in which to deliver flowers that you order for a specific date, NOT including the actual day you requested. So when the flowers I ordered foe Saturday 29th August finally arrived at my parents late evening on Tuesday 1st September, DEAD, that is 123 LOSERS fulfilling their obligations.
Also, initially I was offered £19.99 credit OR refund of delivery. When I pointed our delivery was free, the offer was reduced to £5 in lieu if delivery. After the DEAD BLOOMS were delivered, the offer was downgraded again to £5 credit AND HAS NOW BEEN WITHDRAWN ALTOGETHER. So I did not received the product I paid for (fresh flowers), I did not receive it on the day I booked it for (29/08/26) and this company REFUSES to compensate me.
This company continues to refuse to compensate me for fresh flowers delivered dead. I have disputed the transaction with my bank- SAVE YOURSELF THE TROUBLE I AM HAVING TO GO TO. DO NOT USE THIS COMPANY
Update: I finally accepted a replacement bouquet as they will not issue a refund at all. As I had bought my parents an alternative bouquet for their actual anniversary, I asked for the replacement to be delivered to me. They delivered it to my parents address, who are away on holiday for the anniversary I sent the original bouquet to celebrate. I called customer services, rhe number rings out. Called the sales number, was answered and HUNG UP ON. Called customer services and sales multiple times and they are evidently screening calls as the numbers just ring out.

The first bouquet I received had dead flowers in it, the rest lasted 2 days. My friend had bought them for me. I was so embarrassed to tell her but thought she needed to know. After she messaged to and fro they sent out a new bouquet, with the cheapest flowers possible. When I sent my friend the photo she was so disappointed, she had spent £25. Neither of us would buy from this company again.

Do not order from this company! Flowers looked nothing like the photo what, only 10 stems in the whole bunch and I was embarrassed to have sent it to someone as a gift! Contacted 123 flowers by email but have received no response! Very disappointed and would not use again .

Great service from start to finish. I bought flowers for my friends birthday and they were delivered on time. I had a message from her to say how lovely they were. I would order from this company again.

Ordered well in advance for a work colleague who was retiring. Delivery date was acknowledged. Flowers did not arrive on the day so no flowers given. They eventually turned up a few days later and not fit for anything apart from going in the bin. Asked for money back under the Consumers Act and offered credit towards a new order. The moment had passed so credit was declined and again asked for a refund. Up to this day, I believe no refund has been paid. What a waste of £37. Would never use this company again!

Ordered a bouquet for my wife’s birthday. The bouquet looked nice on the photo but what we got through the door was pretty shocking and nothing like the bouquet at all. Will never use again. Terrible.

The online site is easy to use and there is a great choice of flowers at very reasonable prices god value for money.
When I noticed a problem with the order I was able to contact the customer service centre who responded very quickly and resolved the situation promptly.

Arrived on time, well packaged and presented.
Exactly as on the web site

This was a gift,the lilies arrived on time,they were received by the recipient who let me know how lovely they were.

Flowers were for my aunts 87th birthday, I didn't see the flowers as I live quite a distance away from her, she said they were lovely, which I was relieved about!
Free delivery, on time too! 😊

Delivered on time, well done. No comment from recipient to say how they looked!!

I’m glad I found out about 123 Flowers. They are by far the best online florist I’ve come across to date. The flowers are good quality and last. They are reasonably priced and delivery is speedy. Whenever I’ve had to change the delivery date the staff have been accommodating - thanks.

Recipient was very happy said they were beautiful- I was a little apprehensive ordering but being about 130 miles from them had to attempt what was best!

Ordered flowers plus a card, around £50 altogether.

Despite uploading a picture to the front of the card, it was printed with a picture of an error message!

Emailed raising the issue on 15th August, now its 24th, still havent heard anything.

I get systems make mistakes, however no excuse for poor aftersale service.

Want a company that ignores you when things go wrong? Otherwise, look elsewhere.