Winparts.eu Arvostelua 381

Vastaus yritykseltä Winparts.eu

11. toukok. 2026

Dear John,

Thank you for your review. I'm sorry to hear that your order got returned to us during transport.

When this happens we will automatically intiate a refund when the part arrives at our distribution centre. We do it this way, so you don't have to wait for the parcel to reach us and for us to process it before we can send a new parcel your way. By doing it this way you have the freedom to decide to get the part either locally or online somewhere else, in case you are in a hurry.

We understand that in any case, a parcel that gets sent back during transport is far from ideal, but we believe this is the best way to allow you to arrange a replacement part as soon as possible and avoid any further unnecessary delays.

We hope we may be of service to you again in the future, so we can show you we can do better.

Kind regards,

Tim

Vastaus yritykseltä Winparts.eu

14. marrask. 2025

Beste Charly,

Hartelijk dank voor het feit dat u de tijd heeft genomen deze review te schrijven. Uw feedback wordt zeer op prijs gesteld.

Vervelend om te lezen dat u de verpakking als ondermaats heeft ervaren. Dit is uiteraard niet de bedoeling. Onze gemeende excuses hiervoor.

We hopen u in de toekomst weer beter te kunnen en mogen voorzien. We nemen uw feedback mee in ons verbeterproces, waarvoor hartelijk dank nogmaals.

Ik wens u een hele prettige dag toe.

Met uiterst vriendelijke groet,

Martijn.

Vastaus yritykseltä Winparts.eu

6. lokak. 2025

Dear Ruslan,

Thank you for your review. I'm sorry to hear that you have had a negative experience with returning your order. Our apologies for this.

I've had a look at the order in question and the conversations you've had with my colleagues. I understand that there seems to be a problem with the refund because of your SWIFT-number, which made the refund bounce back to us. My colleague has informed you about this problem and the fact that our finance department is working on a fix.

We expect this to be resolved as soon as possible and we will keep you up to date about the status.

We hope we may be of service to you again in the future.

Kind regards,

Tim

Vastaus yritykseltä Winparts.eu

11. syysk. 2025

Dear Emrah,

Thank your for your review. I'm sorry to hear that your order did not arrive on the expected delivery date. Unfortunately, delays can happen all the time during transport. This is not something we can help, even though we would love to see this differently. This is why the expected delivery date is always an expectation and never a promise or a guarantee, since that is not realistic.

Furthermore, we have no influence over the delivery service's policy regarding different weather conditions. If a parcel gets delayed during transport, there is not much we can do about it. This can happen either due to the weather, the fact that they are very busy or any other cause regarding transport. We trust they do their best to deliver the parcel as fast as they can.

I hope we can be of service to you again in the future, if you have any further questions regarding delivery times or anything else, please feel free to contact us.

Kind regards,

Tim

Vastaus yritykseltä Winparts.eu

11. syysk. 2025

Beste Kevin,

Bedankt voor je review. Wat vervelend dat je bestelde koplamp na een halfjaar veel vocht bevat. Dat is uiteraard niet de bedoeling en daarom bieden wij garantie op het product. Goed dat u daar ook contact over hebt opgenomen!

Om de garantie toe te kennen moeten de koplampen natuurlijk gecontroleerd worden. Hiervoor moeten ze worden opgestuurd. Ik begrijp dat dat vervelend is, aangezien je dan dus zonder koplampen zit. Daarom bieden wij aan om voor een borg betaling alvast nieuwe koplampen naar je op te sturen.

Deze borgbetaling krijg je natuurlijk terug wanneer de garantieaanvraag is goedgekeurd. Ik snap dat je dat niet helemaal terecht vindt, aangezien je koplampen dus niet goed werken, maar dit moeten wij wel echt controleren voor wij kosteloos nieuwe producten op gaan sturen.

We hopen dat wij je kunnen helpen met je garantieaavraag en dat je snel weer verder kan met werkende koplampen.

Met vriendelijke groet,

Tim

Vastaus yritykseltä Winparts.eu

4. syysk. 2025

Dear Denis,

Thank you for your review. I'm very sorry that you are experiencing this much delay with your order and that you feel our customer service is not helping you out the way you'd like us to. Our apologies for that.

Unfortunately, delays can occur with parcel deliveries and there is not much we can do to avoid them. I've had a look at your order and I can see that UPS plans to deliver your order this friday. We would love to get in contact with you. I have sent you an email to see if we can find a suitable solution together.

I hope we can work this out together and that we can be of service to you again in the future.

Kind regards,

Tim