Winparts.ie Arvostelua 1 453

Vastaus yritykseltä Winparts.ie

8 tuntia sitten

Dear Suzanne,

Thank you for your review. I'm sorry to hear that your order got delayed. Our apologies for this.

While most of our order arrive on the expected delivery date, sometimes a parcel can experience a delay during transport. Unfortunately these delays can not be predicted beforehand. The delivery company will keep you up to date about your parcel in the track and trace that you receive the moment the order is dispatched.

We understand that delays like these are frustrating and if it were up to us we would like every order to arrive in time. But unfortunately, there can be a lot of factors that can affect the delivery time. Therefore these delays are a always a risk when ordering online.

You mentioned that UPS keeps rescheduling the delivery. If this keeps happening, please feel free to contact our customer service so we can help you further.

Kind regards,

Tim

Vastaus yritykseltä Winparts.ie

8 tuntia sitten

Dear Kyrylo,

Thank you for your review. I'm sorry to hear that your order got delayed during transport with UPS. Our apologies for this.

While most of our order arrive on the expected delivery date, sometimes a parcel can experience a delay during transport. Unfortunately these delays can not be predicted beforehand. The delivery company will keep you up to date about your parcel in the track and trace that you receive the moment the order is dispatched.

We understand that delays like these are frustrating and if it were up to us we would like every order to arrive in time. But unfortunately, there can be a lot of factors that can affect the delivery time. Therefore these delays are a always a risk when ordering online.

We hope we may be of service to you again in the future. If you have any questions, please feel free to reach out to our customer service.

Kind regards,

Tim

Vastaus yritykseltä Winparts.ie

Päivitetty 5. toukok. 2026

Dear Joe,

Thank you for your review.
We sincerely apologize for the frustration caused by the delay in your delivery. We would like to emphasize that it is never our intention to mislead our customers.

We strive to provide accurate delivery estimates, however, these dates are an indication and not a guaranteed arrival date. Once a package leaves our warehouse, we are fully dependent on external suppliers and transport partners like UPS. Factors in the global logistics chain can sometimes cause unforeseen delays beyond our control.

Regarding our location, Winparts operates across Europe with various local domains (like .ie) to make our catalog accessible to local markets. We do not intend to hide our roots. We are a proud Dutch company shipping high-quality parts across the border to Ireland. We regret that this experience has left you disappointed. We are monitoring your shipment closely to ensure UPS delivers it to you as soon as possible.

Kind regards,

Zoë

Vastaus yritykseltä Winparts.ie

1. toukok. 2026

Dear Michael,

Thank you for your review.
Our sincere apologies that you have not received your order yet.
I see that UPS tried to deliver your order but that there was no one there to receive it. You can create a new delivery appointment via the Track & Trace that we sent you.

I hope this information helps.

Kind regards,

Zoë

Vastaus yritykseltä Winparts.ie

30. huhtik. 2026

Dear Derek,

Thank you for your review.

According to UPS, the package was delivered yesterday. Apologies for the delays.

If you still don't have it, please contact our customer support.

Kind regards,

Niels