Webnus Arvostelua 

Le système de récurrence de date pour les évènements ne fonctionne pas correctement, ce qui nécessite de créer un évènement par date, ce qui est ridicule. De plus, il est impossible de contacter le support car la page pour créer un ticket n'existe plus.

Worst Customer Support Ever!
I bought a plugin from this company and tried everything — sent emails, opened support tickets, even called their phone number — but nobody ever responded. Finally, someone answered the phone and said, “Sorry, you bought the plugin from a different website; we don’t support it.”

That’s ridiculous — I called the number listed on the same website where I purchased the plugin!
Good luck figuring out the plugin yourself because there’s absolutely no support.

I was very happy to stumble upon the Modern Events Calendar plugin. It's been difficult to get a calendar plugin to work with Divi. The MEC plugin is a dream. It's easy to work with and versatile even with the free version. It works perfectly with Divi and customer support has been exceptional. I highly recommend the plugin and the company.

Excellent, fully comprehensive WP plug-in. Great support, even for the free lite version. Many thanks Hakan and Webnus.

Great plugin and great service. Can recommend!

I am not the most tech savvy person and have needed a fair bit of help over the years, with things that have turned out to be incredibly simple ranging to more complicated. Each time my support requests have been answered within 24 hours, more recently closer to 8 hours, which is great when you take in time differences.
Support requests have always been answered politely and never once have they made me feel like an idiot (which quite often I am!) This makes all the difference in feeling confident with their service (in this case MEC Pro) and also confident in asking for help as I certainly don't use the product to the full extent of it's ability and now I know and have asked for more support which has made the difference for my small company.

I've had to reach out to Webnus support for a few things that were really stumping me. Tried as I might, I could not find the solution. But hey! Webnus support was RIGHT THERE. Each time, my help ticket was completed within 24 -- and I didn't just get a list of what I already tried. It was SPECIFIC to my need.

Short response time, clear communication and helpful solutions by the customer service - I'd warmly recommend Webnus products and services

Once again amazing and kind help! I am repeadedly happy with the ME calendar AND the support they offer. Only thing is the waiting game from answer to answer, but I guess that's just a part of it with getting help from the other side of the globe 🤗

Super service!

Plugin is perfect for what I need. Different calendar views, choose to show past/previous events. Has features image. Has addon that I purchased to allow me to add events via a separate form on a new page, so I don't need to upload all in the back end.

Had some issues getting Elementor to load, I would call it above and beyond when they log in to help find the issue so super grateful for that, I would have been at it for way too long trying to troubleshoot. With the help of ChatGPT I managed to make the form look exactly how I had visioned using CSS, so it's GREAT that they've done the FES builder as pages.

Definitely recommend.

Have used the product for years and love it and the support they offer. Highly recommend.

Great features and fair pricing, fast help with problems in pro

I GET GREAT RESPONSE EVERY TIME I ASK FOR SUPPORT.

I purchased the Fluent-view Layouts license, and I couldn't get it to work. I reached out to support several times and even worked with the bot with no success,

After getting nowhere with a live agent, I requested to speak with a supervisor or someone else that could help and got no help.

Finally, on the same day, I asked for a refund as I never had the use of the product and cannot benefit from it, and the product license is unactivated.

They have me in a loop where they are requesting a code that they never provided in order to submit an official request for a refund, and I am supposed to be waiting for someone to contact me which has not happened. The live chat is directing me to an email, and when I follow the instructions in the email they are redirecting me back to the live chat.

I troubleshoot all day, every day. This is not that. My conclusion is that they know their product is faulty and hope people will get weary of their games and leave them with the funds. Buyer Beware!!!

I've been working with MEC since February 2021. It's a plugin that perfectly suits our needs and has a good image. We hold events every week, and it works perfectly.
I use the add-ons to integrate with the Divi theme and Zoom. I've recently had some compatibility issues, and the MEC support team has worked to find a solution, responding to my emails very kindly. The solution may have taken a little longer than expected, but I understand the problem was complex because it affected multiple tools.
I definitely recommend this plugin, both for its quality and for its support service.

HORRIBLE CUSTOMER SERVICE

First, their plugin is frustrating to work with and poorly made. It may not be the worst WordPress plugin out there, but that’s only because the bar is incredibly low.
More importantly, their customer support is, without question, the worst I’ve encountered in over a decade of professional experience in IT and web development.
Before even contacting support, I followed their documentation multiple times in an attempt to resolve the issue myself but was unsuccessful. Just figuring out how to contact support was its own challenge. Their site is littered with broken links, and they seem to have two separate support ticketing systems. Only one actually works and the other simply returns a “No access to tickets portal” error.
When I finally managed to reach out, I provided as much detail as possible up front. Despite this, I had to repeatedly insist that I had already followed their instructions—going so far as to follow them again just to prove my good faith. Still, they acted as if I hadn't done so.
Communication was painfully slow. Because of the time difference from the U.S., every exchange took about a day. When they eventually asked for access to the database, they failed to specify that they needed a specific type of access, causing further delays. They then said they required database access via phpMyAdmin which they previously mentioned was one of multiple options, but when I provided credentials and even a simple step-by-step guide on how to use them—along with copy/paste-ready text—they refused, citing “time constraints” after already wasting days with poor communication and repeated instructions. Eventually, I set up and configured an entire phpMyAdmin environment for them, which would have been avoided had they possessed even a minimal level of competence with their own tools.
At that point, I requested a different support agent, explaining that Brendan Collins had demonstrated either an unacceptable level of forgetfulness or outright disregard for the information I had provided. The response? “the support team is not responsible for investigating this issue directly — it will be handled by our development team” That wasn't my request at all. My issue was specifically with Brendan Collins, and my request to work with another support agent was ignored. Either Brendan’s comprehension is unacceptable or they are deliberately ignoring me.
From the beginning, I clearly told them the site they were accessing was a clone, and that I’d need detailed information on how they resolved the problem so I could replicate it on the main site. Despite this, they later asked me to make a clone and give them access—something I had already done and clearly communicated.
Eventually, they claimed to have resolved the issue, but in the process caused new problems. They requested FTP access to fix those, yet failed to explain what they had done in the first place. I reminded them that I needed detailed documentation of the fix. They then proved once again that they didn’t know how to use their tools, and I had to explain it—wasting even more time.
Finally, they claimed the issue was resolved, but gave only a vague summary of what they’d done. When I asked for clarification, they refused. Upon inspection, I found the issue had only been partially fixed, and because I don’t know what exactly they changed, I can’t replicate the solution on the production site.
Support genuinely does not get worse than this. I wasted nearly two weeks dealing with the most incompetent and unprofessional support team I’ve ever encountered. I would have been better off had they never replied at all.
I sincerely hope Brendan Collins is removed from any role involving communication or customer service. No one should have to experience what I did.

I have purchased both MEC Pro and the Ticket & Invoice add-on. Within the first two days of setup and testing the Ticket & Invoice add-on, I already found three bugs. The support team is relatively quick to respond, but they generally dismiss every reported issue with statements like “Everything works fine on our environment,” indirectly implying that the customer is a little stupid. Additionally, both the support replies and the documentation are very poor and not really precise. In some cases, the support even provided false information.

Overall, as a paying customer, I felt very uncomfortable and poorly treated in terms of customer service. All the problems I reported were later acknowledged as bugs—but only after the support has logged in into my staging site. So, I was right, though the support only admitted this after at least five emails. Even then, there was no apology, just a note that these bugs had been logged and are expected to be fixed within 1–4 months (!). Some of these were relatively simple issues but affected the whole Inoice/ticket mail (which is the whole purpose of the add-on!), such as the HTML editor for notifications not accepting certain tags like p-tags.

All in all, it was not worth the money, time, or effort. There are other providers who take their customers seriously and don’t treat them like children.

Fast and friendly support. Easy to understand.

Great and quick support. Thx so much!