We aren't too fussed about the rooms as don't spend too long in them, but at some of the 7 Warners we've stayed at the standards of cleaning and maintenance are poor. Cost-cutting. Overall if you lik... Näytä lisää
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Warner Runnymede, as with other Warner hotels stayed at previously, adequate disabled parking bays are not available. Seen only 7 blue badge bays in car park. Normal parking bays too narrow to open... Näytä lisää
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Stayed at Cricket St Thomas, upgraded to a signature room, which was shabby, stained ceiling, very worn doors and floors, no hot water at peak times. Food was nice first day, then repeated day aft... Näytä lisää
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After a terrible Warner hotel experience the incessant Emails from Warners adds insult to injury and I have had it with Warners ! It is obvious they do not care by the consistency in their numerou... Näytä lisää
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Save up to 50% off selected weekend and midweek hotel breaks from Warner Leisure Hotels. Fantastic choice of adult breaks available, book online today.
Yhteystiedot
Park Lane 1, HP2 4YL, Hemel Hempstead, Yhdistynyt kuningaskunta
- warnerhotels.co.uk
2,6
Välttävä
4 t. arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No compassion or empathy shown.
My partner booked a 4 day break at littlecote. Unfortunately he was taken ill on the Sunday before. I tried ringing on the Monday all day. No answer. I am on the booking form as the other guest. I tried ringing on the Tuesday. No reply, eventually after 2 hours someone rang me back. I explained everything. How my partner cannot ring himself. I had the reference. I was told nothing they could do as I wasn't the lead name. For goodness sake . What happens then if the lead name had died. I wasn't asking for a refund just a credit or movement of break. He is very ill. No compassion no empathy at all. So he looses the money. He is a pensioner. They never answer the phone. It's too delicate to put the illness down. I feel disheartened
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback. We are very sorry to read about your partner's illness and sincerely hope he is now recovering.
We are also sorry to hear about the difficulties you experienced when trying to contact us, and that you felt unsupported during what was clearly a worrying and stressful time.
We would like for you to contact us so that we can look into this further for you as I can see that our call waits times have been minimal, should you call during longer wait times there is a callback option that guests can take advantage of to save you holding on the line.
We have a responsibility to protect our guests' personal information and are limited in what we can discuss with someone who is not the lead booker, unless we have been given permission to do so.
We wish your partner a speedy recovery and thank you again for bringing this to our attention - Kelly
The worst holiday I’ve ever been on
The worst holiday I’ve ever been on. If you’re looking for a care home with dreadful food, staff who range from indifferent to rude and very poor descriptions of facilities, then this is the place for you.
Mum is on oxygen and we had arranged for the equipment to be delivered so we could stay. When we arrived the equipment had, for whatever reason, not been delivered. The staff on reception could not have been less concerned. Eventually the number of the company was found and I was allowed to use the phone to contact them.
The Porter was very reluctant to take our bags etc to the lodge and muttered under his breath as he drove off in his golf cart. It seems that everything was too much trouble.
The food was either dried up under the heat lamps or had run out and was the opposite of what was advertised. The plates were very hot, yet trays were non existent. A waitress just shrugged her shoulders when I asked for one. Clearly the technology has not reached Warner Hotels yet. We gave up with the food in the end and either didn’t have breakfast or went off site.
Examples of day time activities were throwing a bean bag through a hole. More evidence of care home vibes. All that was missing was a sing song of Vera Lynn’s greatest hits.
The garden lodge was very nicely decorated and was the only saving grace. However, there wasn’t a phone in the room to contact reception and, considering the demographic the hotel is clearly advertising to (95yrs+) the distance to the hotel was very difficult and the paths were uneven even for mobility scooters. Alarm bells should have sounded when the lady we spoke to when booking the stay was unable to say how far the lodge was from the main hotel.
We have never been more disappointed by a holiday. Please save your money
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback.
I am sorry to learn that your holiday did not meet your expectations and that your experience was overshadowed by a number of concerns.
Firstly, I appreciate the additional planning required before travelling with your mother's oxygen equipment, and I can understand how worrying it must have been to arrive and find that the equipment had not yet been delivered. Whilst the supply of medical equipment is arranged through a third-party provider, I am sorry that you felt unsupported at the time and that the situation added unnecessary stress to the start of your holiday.
I was pleased to read that you found your Garden Lodge to be beautifully decorated, however I am sorry that the location and accessibility did not prove as suitable as you had hoped. The distances between accommodation and the main facilities can vary across our properties, and we appreciate that this can be a particularly important consideration for guests with mobility requirements.
I am also disappointed to hear that the service you received from some team members left you with a poor impression, as providing friendly and welcoming service is something we pride ourselves on. Equally, I am sorry that the dining experience did not meet your expectations. We aim to offer a wide range of freshly prepared dishes throughout the day. Should guests ever be dissatisfied with any aspect of the food offering during their stay, we would always encourage them to raise this with the restaurant team at the time, as they will do their utmost to address any concerns and ensure a more enjoyable dining experience wherever possible.
Our daytime activities programme is designed to offer a variety of options to suit different interests and abilities, ranging from relaxed and social activities through to more active pursuits such as aqua aerobics, archery and axe throwing. We appreciate, however, that not every activity will appeal to every guest and are sorry that the programme did not align with your expectations.
Thank you again for bringing these matters to our attention. Whilst I am pleased there were elements of your stay that you enjoyed, particularly your accommodation, I am sorry that your overall experience left you feeling disappointed. Feedback such as yours is valuable in helping us review and improve the experience we deliver to our guests – Kelly
Great weekend at nidd hall very…
Great weekend at nidd hall very relaxing food lovely staff behind the bar in the pavilion were great fun special mention to the 2 lads from Merseyside Demetrias and Albert ( Ryan and Rhys)
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for your lovely feedback.
We're delighted to hear you had a great, relaxing weekend at Nidd Hall and enjoyed the food and entertainment. It's especially wonderful to hear such kind comments about the team in the Pavilion Bar.
We'll be sure to pass on your special mention to Demetrias and Albert (Ryan and Rhys), who will be thrilled to know they helped make your stay so enjoyable.
We look forward to welcoming you back again soon - Kelly
Having a cancer diagnosis and not being able to have a fund
The customer service is terrible. My wife and I booked to go in August to celebrate our 1st Wedding anniversary. Unfortunately she has just been diagnosed with a form of lung cancer and is due to have surgery.
We were not aware of the insurance we had to take out and due to the surgery we have had to cancel.
Now not only do we have the stress of a cancer diagnosis we have now lost our money as Warner would not allow us to reschedule or refund us!!
Thank you so much for adding more stress to a time where we needed help and consideration.
Would not recommend this company to anyone.
1. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback. First and foremost, I would like to express my heartfelt sympathy regarding your wife's recent lung cancer diagnosis. We genuinely appreciate that this situation was entirely unforeseen and beyond your control. Circumstances such as these are incredibly distressing, and I am truly sorry that your holiday plans have been affected during what is already such a challenging period.
To help protect guests against unexpected events that may prevent travel, we offer holiday cover as an optional addition during the booking process. This cover is designed to provide flexibility should guests need to cancel or amend their holiday due to unforeseen circumstances. We do recognise, however, that some guests may decide not to purchase this cover, perhaps because they have alternative insurance arrangements in place or feel they will not require it.
As our cover is an optional product, the benefits it provides can only be applied where it has been purchased. Whilst I fully appreciate your circumstances and the reasons behind your cancellation, we must apply our booking terms consistently and fairly to all guests.
Where holiday cover has not been purchased, we are able to offer a complimentary name change on the booking, and we can also provide cancellation documentation should you wish to pursue a claim through any alternative travel insurance policy you may hold.
On behalf of Warner hotels I would like to send my very best wishes to your wife for her surgery and recovery – Kelly
Cricket st-Thomas. A disappointing stay.
Just returned from a stay at Warners Cricket st-Thomas, Room cleanliness poor , shower unsightly mould,
Main building lack of toilets, considering the age and mobility of the guests having to down from the lounge bar or Restaurant to a lower floor to find a toilet or up one floor if in the theatre was a great inconvenience especially if using a mobility aid
Last orders called at 20-00 hours on our last night, just left the Restaurant and settling down in the lounge with new friends for the evening when a young lady approached us and informed us last orders at the bar, anymore drinks required you will need to go down two floors to the theatre bar and return to the lounge with the tray of drinks, as previously mentioned guests of an age and mobility issues!!
No table hosts at breakfast time.
This was our fifth time holidaying at Warner Hotels, it’s very evident that the quality of service is declining.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback following your recent stay at Cricket St. Thomas.
Whilst I am sorry to learn that some aspects of your stay did not meet your expectations, particularly regarding the cleanliness of your room and the convenience of certain facilities, I appreciate you bringing these matters to our attention. We would always encourage guests to speak with our Reception or Housekeeping teams during their stay if there are any concerns with their accommodation. The team will always do their utmost to address any issues promptly and ensure the comfort and cleanliness standards our guests expect are delivered.
Cricket St. Thomas is a historic property with a great deal of character and charm, which many guests enjoy. However, we do appreciate that the layout of the building can present challenges for some guests, particularly those with mobility concerns.
I am also sorry to hear of your disappointment regarding the bar service on your final evening and the lack of table hosting at breakfast. We continually review our service offering to ensure we provide the best possible experience for our guests, and feedback such as yours is invaluable in helping us do this.
Thank you again for sharing your thoughts. We value all guest feedback and hope that, despite these concerns, you were still able to enjoy elements of your break. We hope that you will still consider Warner Hotels for a future stay - Kelly
A jewel in the Cotswolds.
My daughter and I spent 3 days at Heythrop Park. The setting is beautiful with stunning views. The staff are all amazing and cannot do enough for you. The restaurants were spacious and I like that you could pick and swap where you ate. The facilities and entertainment were all excellent and even when the falconry display was cancelled last minute, the company put on alternative entertainment. The only downside for me was the food. The website promises certain things but some were not available. The carvery in the orangery was less appealing than a Toby Carvery. This was a huge disappointment. However, the food in the Travelling Duke restaurant was outstanding and we wish we had booked all our meals in there.
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback following your stay at Heythrop Park.
We're delighted to hear that you and your daughter enjoyed the beautiful setting, stunning views, and the excellent facilities and entertainment on offer. It's also wonderful to know that our team made such a positive impression and that you appreciated the flexibility of our dining options.
While we're pleased that you enjoyed your meals in The Travelling Duke, I'm sorry to learn that the dining experience in The Orangery did not meet your expectations and that some of the items advertised were unavailable during your stay. Your comments have been noted and will be shared with the relevant teams for review.
Thank you again for your feedback. We hope to welcome you both back to Warner Hotels again soon - Kelly
Warners rubbish customer care
Warners do not care about customers. We booked to a hotel on on the Isle of wight and paid warners for the ferry across. I didn't get any confirmation of the ferry booking time and spent hours on the phone chasing. eventually m, prompted by me, they admitted the day before that they were not able to book the ferry. after an argument we got a refund but the whole weekend was ruined. I sent in a formal complaint and was told someone would call me, they never bothered. they hide behind complicated terms and conditions but the bottom line is they do not care about customers. We had a family event organised and the whole weekend was wrecked. Be very, very wary of using this company. They ignore complaints and the bottom line is they don't care!
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback.
I am very sorry to learn of the issues you experienced with your Isle of Wight booking and understand how disappointing this must have been, particularly as you had a family event planned around your stay.
Each year, we successfully arrange thousands of ferry crossings for our guests at preferential rates as part of their holiday booking. However, on this occasion, there appears to have been an oversight with your ferry reservation, and I sincerely apologise for the frustration and inconvenience this caused.
Where availability issues arise, we will often explore alternative options with another ferry operator, as there are two operators that service the island. Given that this situation ultimately resulted in the cancellation of your break, I am sorry that an alternative crossing was not secured for you.
Whilst this was an error on our part, we fully accept responsibility for not being able to fulfil the ferry element of your booking and appreciate the impact this had on your plans. I am pleased that a refund was arranged; however, I recognise this does not make up for the disappointment of a cancelled weekend or the time you spent trying to resolve the matter.
Please accept our sincere apologies that your holiday could not go ahead as planned and that your experience left you feeling unsupported. We are genuinely sorry that we were unable to deliver the break you were looking forward to - Kelly
Poor customer services
We stayed at Heythrop park on the 13th July and experienced some issues which ruined our first stay with Warner Hotels. On the 15th I emailed customer services with a formal complaint listing the issues we faced. Albeit I have since followed up with another email, and filled out the customer survey with the same issues highlighted. We have had no response whatsoever! I feel that Warner Hotels do not care about their customers if they did a response would have been received. Very poor service and has now put us off rebooking withe Warner
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for your feedback.
We are sorry to learn that your first stay with Warner Hotels was impacted by a number of issues and that you have not yet received a response to the concerns you raised following your visit to Heythrop Park on 13 July.
Please be assured that all guest feedback is important to us, whether positive or constructive, as it helps us understand where we are succeeding and where we need to improve. We certainly do care about our guests and would never want anyone to feel that their concerns have been overlooked.
As your review provides us with some details regarding your stay, we will make every effort to locate your previous correspondence and reach out to you directly to discuss the issues you experienced and ensure they are fully reviewed.
Thank you for bringing this to our attention, and we apologise for the frustration caused by the lack of communication to date. We hope to have the opportunity to address your concerns and restore your confidence in Warner Hotels - Kelly
Decline of Thoresby Hall
Having supposedly spent £millions on upgrading Thoresby Hall we were expecting an improvement from our previous visits We were very disappointed.
To keep it brief, the room was well decorated but there was no ventilation so it was unbearably hot. Maybe Warners aren't aware of global warming, if they were they would have spent some of the millions on bringing the H & V into the 21st century.
The food choice was much more limited than we had expected and it was badly cooked, especially the dinners. We needed a saw to cut the roast potatoes and yorkshire pudding and the fish was invariably dry bordering on inedible.
Completely different from our visit to Nidd Hall earlier this year.
Warner's have gone in for penny pinching, big time.
PS In response to Warner's statement that fans were available. Yes they were but they were a complete waste of time, all they did was move very warm air around the room.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback following your recent stay at Thoresby Hall.
Thoresby Hall has benefited from significant investment across the bedrooms, public areas and spa facilities, and it has been wonderful to see many guests recognising and enjoying these enhancements. I was pleased to read that you found your room to be well decorated and appreciated the refurbished surroundings. That said, I am sorry to learn that the temperature within your room impacted your comfort. Whilst the hotel does not currently offer air-conditioned bedrooms, fans are available on request to help make stays more comfortable during warmer periods.
I was also disappointed to learn that the dining experience did not meet the high standards you have come to expect from Warner Hotels. We strive to provide a wide range of quality dishes across our restaurants, with menus designed to offer both variety and choice throughout a stay. Whilst I am sorry that the selection and quality of some dishes fell short on this occasion, particularly the roast dinner items and fish dishes you mentioned, I appreciate you bringing these concerns to our attention. Your feedback will be shared with our culinary teams for review.
I recognise the comparison you have made with your recent visit to Nidd Hall. Each of our hotels offers a slightly different experience, and whilst many guests enjoy the unique character and history of Thoresby Hall, I am sorry that it did not leave you with the same positive impression as your previous Warner break.
Thank you again for taking the time to share your thoughts. Guest feedback plays an important role in helping us continue to develop and improve our offering. I hope we will have the opportunity to welcome you back to Warner Hotels again in the future - Kelly
Warner hotel @Alvaston hall
We stayed at Alvaston hall it was great clean rooms food good the entertainment was 100% it was a reggae and ska weekend the dj des grant was absolutely brilliant he’s music was spot on everyone was up dancing it was best entertainment
I have been to at warners can’t wait to rebook
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for your lovely feedback.
We're delighted to hear you had such a great stay at Alvaston Hall and enjoyed the clean rooms, good food, and fantastic entertainment. It's especially wonderful to hear how much you enjoyed the Reggae and Ska weekend, and that DJ Des Grant's music had everyone up dancing. We'll be sure to pass on your kind comments to the team.
We look forward to welcoming you back for another memorable break soon! - Kelly
Our love affair with Thoresby Hall has…
Our love affair with Thoresby Hall has sadly come to an end after multiple visits over the last 6 years.
They recently became a reserve location that sadly has made the whole experience go downhill.
Could not fault the staff, food or rooms. All was impeccable. The staff are friendly, professional and organised, working with the new boundaries and guidelines that the new title of Reserve destination brings.
For first time visitors, they would not know what to expect and would be satisfied.
I e mailed the manager 3 times over the last 2 weeks to give them chance to rectify matters, but sadly the main points were totally ignored.
We booked for VIP experience for two rooms as well as early check in and late departure for both rooms.
On arrival we were given our room cards and they had not been activated. It took 3 return walks to reception before being rectified. This was most frustrating as my mobility is not great and was a very hot day.
On going into the show area in the evening, we had paid for 4 vip places (1 guest did not come on the break) our places had been taken by other guests. This was down to bad signage, a small reserved card attached to the drinks menu, in the past, this was far more clearly marked. The guests could be forgiven for not realising as one needed to have 20/20 vision to read this! A staff member had to ask them to move. The second evening exactly the same! Third night our space was barely enough for 2 people, never mind 3 of us (bear in mind we had paid for 4 vip seats and no refund for the absent guest) we were packed in like sardines in between 2 other parties which made for a very uncomfortable experience.
We had paid for late check out for 12 noon for both rooms. We went to the rooms at just after 11 and there was a guest waiting outside one of the rooms. Our room card had been deactivated and the new guests card worked! I went to complain to reception and they could not understand how this happened. We actually felt compelled to vacate earlier than what we had paid for.
Lastly, before become a reserve destination, rooms were cleaned daily, tea, coffee, biscuits, snacks and water were replenished daily.
Now since becoming a Reserve destination, rooms are only cleaned after 2 nights, water not replenished (had to buy at bar for 3 times amount one would pay in a supermarket) extra snacks apart from biscuits now no longer supplied.
Actually felt let down as we were fully expecting the same quality of extras that we had become accustomed to in the past.
Thanks Thoresby Hall for ignoring our concerns after receiving 3 e mails and brushing over the above points. We will now not be back and will not recommend to our network of friends and associates. Will be going to Potters resorts in future. Would have been amazing to receive a resolution to our concerns instead of being totally ignored.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback and for your loyalty to Thoresby Hall over the past six years. It glad throughout your stay you found the staff, food and accommodation to be of such a high standard, and I am particularly pleased that our team left such a positive impression through their friendliness, professionalism and dedication.
I was, however, sorry to learn that certain aspects of your visit did not meet the expectations you had built from previous stays. As a Reserve destination, Thoresby Hall offers a slightly different experience, and whilst many guests have embraced the enhancements and additions that come with this, I appreciate that some changes may differ from what returning guests have been accustomed to in the past.
I apologise for the inconvenience caused on arrival when your room keys had not been activated correctly. I understand how frustrating this must have been, particularly given the warm weather and your mobility concerns. I am also sorry to hear of the issues you experienced with your VIP seating. The VIP package is designed to provide a more comfortable and relaxing experience, so it is disappointing to learn that reserved seating was not clearly identified and that the arrangements did not meet your expectations during your stay, we will ensure we pass this feedback on.
With regard to your late departure package, I appreciate how concerning it must have been to discover that your room card had been deactivated before your allocated departure time. This is certainly not the experience we would wish for our guests, and I am sorry for any discomfort or inconvenience this caused.
Regarding room servicing and the in-room amenities, our housekeeping offering has evolved in line with wider environmental initiatives, whilst still ensuring guests have access to everything required for a comfortable stay.
Whilst I regret that some aspects of your stay fell short of expectations, I am grateful that you have highlighted the many positives, particularly the quality of the food, accommodation and the excellent service provided by our team. Your feedback is invaluable, especially from a guest who knows Thoresby Hall so well, and it will be shared with the relevant teams for review.
Thank you again for taking the time to bring your experience to our attention. While I am sorry that you left feeling disappointed on this occasion and hope that you consider Warner Hotels for a future stay – Kelly
Booking process helped by Jen
Booking process helped by Jen , who was incredible, she took time to help me and our friends sort the holiday out , phoning me back when she said she would , what a credit to warners , thank you Jen
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for your wonderful feedback.
We're delighted to hear that Jen made the booking process so easy for you and your friends. It's great to know she took the time to help, kept her promises, and provided such excellent service throughout. We will be sure to pass on your kind comments to her, as she'll be thrilled to receive this recognition.
Thank you for choosing Warner, and we look forward to welcoming you soon - Kelly
No Help For The Disabled Visitor
1st of all let me explain I am registered disabled and Blue Badge holder, with mobility issues and can’t walk more than 20x steps and then must use my mobility scooter. We booked the holiday to celebrate my 75th birthday, we’ve been to Warners on numerous occasions before and we were looking for something more upmarket and grandeur for this special occasion so decided to book one of your RESERVE locations, having investigated the various options we chose Thorrsby Hall and booked it via the website with the VIP Experience, there was no option to take out your insurance with this booking.
With my disability in mind there was no option to request a room with a separate walk-in shower on your website and I had to contact Customer Services after making the booking and payment to discover this would cost an additional £20.00 (not happy).
When I made the booking and looked at the dining options it mainly gave me the option for the Blue Room only, but didn’t say there would be a charge of £19.95 per person per dinner and £6.69 per breakfast, we only found out after our 1st meal and subsequently it being added to our account, we managed to change this via reception on the Tuesday morning but had to agree to pay for the additional cost from the Monday night, which we weren’t happy about.
Our bedroom had been lovely refurbished with just enough room to store my mobility scooter, but there was a problem with the bathroom the toilet was much too low with no support handles for getting up and down which is very disconcerting, in addition there was no safety handrails in the shower which was a problem, when this brought up with reception, nothing could be done and alternative was offered.
Getting about the complex, there was lots of problems with the lifts and my scooter (which is a medium sized one) only just fitted in the lift which was very inconvenient.
In the old building to get outside (because of steps) we had to travel the whole length of the building and go through a fire door which was locked after 8:00pm at night, again not very convenient.
The new building was same as the old building, considering this was custom built about 3x years ago no thought has gone into disabled people not just with mobility scooters but with walking frames as well, very poor. After going outside it was very difficult to drive around, as there were no proper pathways except for shale areas.
Not enough disabled parking available, and we had to struggle to get our cases to the room, although Sean helped us find our room no help was given or offered to Carol (my partner) with our cases.
We booked a VIP Experience which was a total waste of money. On the 3x times we used the Live Lounge, having sat at our reserved table and put the light on to request a waiter service, after over 20x minutes nobody came to us and Carol had to go to the bar, ridiculous and what a waste of money.
When you offered a Happy Hour Service (20% discount), we didn’t get the additional discount via our Club Warner scheme, why have it???????
Cleanliness, on numerous occasions in the Market Kitchen we picked up glasses that were dirty, not been washed or had lipstick on them.
Entertainment, having been a professional musician for over 50x years of my life (just retired) the backing band are extremely well qualified musicians as you would expect. However, the entertainment team leave a little to be desired, I’ll point out one show Thursday night, amateurish to say the least, very poor vocally, I would say the 3x performers were more dancers than singers, not very good for a last night’s show.
The visiting 2x entertainers were OK, Laura Broad (tried too hard to please) and was more bothered about her husband guitarist who gave the impression he didn’t really want to be there, and at the end she just walked off and didn’t do an encore, poor. Lucy Conley was more bothered about telling us about her dad, than performing.
The food was very good with a wide choice, but if you’re paying a Premium Price (£978.00 for 4x nights you expect a premium service) you don’t get this at Thoresby Hall unfortunately.
We spoke to lots of people who said they wouldn’t be coming back to Thoresby Hall and we won’t either, in fact one couple said they had made another booking at the time they made this one and they are going to change it.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share such detailed feedback regarding your recent stay at Thoresby Hall, especially as it was booked to celebrate your 75th birthday.
I appreciate your comments regarding the accommodation and accessibility facilities. I completely understand that having a shower, particularly when mobility is a consideration, is an important factor when choosing suitable accommodation. Currently, our booking journey does not display the bathroom configuration within each room type; however, I have shared your feedback with our systems team, as we recognise this information would be valuable to guests when making their booking decisions.
With regard to dining, The Blue Room is our premium dining venue at Thoresby Hall and celebrates the heritage of this magnificent property. Surrounded by its historic architecture and elegant surroundings, it offers an enhanced dining experience with seasonal British cuisine and therefore carries an additional supplement charge. Included within the cost of your holiday is dining in the Market Kitchen, our enhanced buffet-style restaurant offering hearty breakfasts and three-course evening meals featuring British favourites and internationally inspired dishes. Both dining options are available to pre-book prior to arrival, and I am sorry to learn that the variety of dining options was not clear when booking your dining in advance of your break.
I was pleased to read that you found your room to be beautifully refurbished and that it provided enough space to accommodate your mobility scooter. Thoresby Hall is a Grade I listed property, and whilst this contributes greatly to its unique character and charm, it can also present some limitations when it comes to adapting certain areas of the hotel. That said, I appreciate your comments regarding access routes and lift sizes, and understand that this impacted your overall experience.
Regarding parking, our accessible spaces are available on a first-come, first-served basis. Whilst I am sorry that a space was not available during your stay, I am pleased that Sean was able to assist you in locating your room upon arrival. We also have porters available on check-in days to help with luggage, and I am sorry that further assistance was not offered at the time.
I would also like to apologise for your experience with the VIP package. This upgrade is designed to provide a more relaxed experience, allowing guests to enjoy the entertainment with the convenience of table service. Whilst I am sorry to hear that this was not consistently delivered during your stay, I appreciate you bringing this to our attention as it allows us to review the service being provided.
It was encouraging to read that you enjoyed the quality and variety of the food and that you recognised the talent and professionalism of the backing band. We know entertainment preferences can vary greatly from guest to guest, and whilst the programme did not fully align with your tastes, we appreciate you sharing your views on the performances you experienced.
Thank you once again for bringing your experience to our attention. Feedback such as yours is invaluable as it helps us review how we communicate information throughout the booking journey and identify opportunities to improve the guest experience. Whilst I am sorry that Thoresby Hall did not fully meet your expectations on this occasion, I hope you were still able to enjoy elements of your special birthday celebration, and I would like to thank you for your continued loyalty to Warner Hotels over the years - Kelly
When will you learn we do not want to…
When will you learn we do not want to scan our activities we want paper entertainment guides
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for your feedback.
We no longer provide printed entertainment guides in each room as part of our commitment to being more environmentally friendly and reducing unnecessary paper waste. The digital guide also allows us to keep information up to date and make immediate changes ensuring guests always have access to the most accurate information.
If you would prefer a printed copy of the entertainment guide, we would recommend speaking with Reception during your stay, as they may be able to provide one upon request.
We appreciate your comments and hope this explains the reason for the change - Kelly
We were booked for a very expensive…
We were booked for a very expensive (£900 plus) break at Cricket St Thomas from 10th to 13th July. During the week leading up to arrival date the weather was extremely hot and my wife, who has MS suffered never before experienced symptoms, badly swollen legs and ankles. It became so bad that she was unable to walk and not capable of dealing with a 90 minute journey in extreme heat.
Reluctantly we made the decision to cancel the trip. I thought I should tell Warners but soon realised that unlike other hotels I have stayed at you cannot contact them directly and have to go through a customer service filter. I explained what had happened Their first question was had I taken out their cancellation insurance. Suddenly my heart sank. What insurance? Apparently it was mentioned on the online booking process. Stupidly I hadn’t given it an thought. Never normally have to do this at others I have stayed at. So in a nutshell it was tough nuts. Both my daughter and I sent messages to Warners to see if they would help us out, but sadly no reply. We thought at least they might have transferred the booking to another date. My one overriding criticism of Warners is they have lost the human touch. There is much too much reliance on technology. This was a distressing time for my wife and I. We had been looking forward to break which we had chosen specifically so we could see the performance by the Illegal Eagles. We are not able to do much these days because of my wife’s disability and this was special as we had seen the real Eagles in Birmingham before her mobility became so bad. It would have been nice for a few kind words but sadly AI doesn’t cut it.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your experience. First and foremost, I would like to say how sorry I am to hear that your wife became unwell in the lead-up to your holiday and that you were ultimately unable to travel.
I can only imagine how disappointing this must have been for both of you, particularly given how much you had been looking forward to the break and the opportunity to see the Illegal Eagles perform. Having to cancel a much-anticipated holiday due to unexpected health concerns is understandably distressing, especially when opportunities to travel are more limited because of your wife's condition.
Warner Hotels offers a Holiday Refund Plan to provide guests with peace of mind should unforeseen circumstances, such as illness or injury, preventing them from travelling. This optional cover is presented during the booking process and enables eligible guests to cancel or defer their holiday in accordance with the policy terms.
We appreciate that not every guest chooses to purchase the Warner policy, often because they have alternative travel insurance arrangements or feel they do not require additional cover. However, in order to remain fair and consistent to all guests, we are only able to offer the cancellation and postponement benefits of the scheme to those who have purchased the cover at the time of booking.
Where holiday cover has not been taken out, we can offer a free name change, allowing another guest to take the booking in your place. We can also provide cancellation documentation should you wish to make a claim through an alternative travel insurance policy.
I am genuinely sorry that the outcome was not the one you had hoped for and that you felt unsupported during what was clearly a difficult time. Whilst we are unable to make an exception to the terms of the booking, please be assured that your feedback regarding communication and the level of personal support you expected has been noted and will be shared with the relevant teams.
We wish your wife well and hope her health has improved since July - Kelly
Two nights Runneymede
Two nights Runneymede - spoilt by a simple thing that could have been easily sorted - 1st night over 30 degrees in room, air con out of order so felt unwell all next day, lack of sleep and migraine. No fan supplied until 2nd night. Only offered £50 discount to use on another Warner break, which is available generally to anyone.
The Runneymede is a beautiful hotel in a lovely position on the Thames. We had no complaints about food, no view from window but room was fine so come on Warner, 2 night break was not cheap, just issue a refund of £50 instead of voucher because after reading some of the reviews of other hotels we have no desire to stay at any of them.
Response to above just as unsatisfactory as the 'goodwill' gesture. A colleague just booked and got £50 off, there is nothing good about a discount anyone can get and more to the point we will never be able to use as, as explained we are unable to get away on our own sue to family circumstances.
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for sharing your review following your stay at Runnymede on Thames.
I am pleased to hear you found the riverside location lovely, enjoyed the delicious dining experience, and found your room comfortable.
I am sincerely sorry to hear that the air-conditioning was not working in your room and this impacted the enjoyment of your stay. I am also sorry to hear our goodwill gesture of a £50.00 voucher did not meet your expectations.
Thank you again for sharing your review. - Lauren
Bembridge Coast Hotel
Just returned from 7 nights at the Bembridge Coast Hotel on the Isle of Wight. First time visit to the island, and to a Warners Hotel; will be returning to the IoW but not Warners any time soon.
Positives: location of the Bembridge Coast Hotel scores 10/10, set amidst beautiful and peaceful surroundings. Complimentary water, biscuits and crips in room. Friendly staff. Plenty of varied daytime activities available, particularly enjoyed outdoor draughts, a guided walk to the Lifeboat Station and the Rock Painting session. Evening entertainment varied.
Negatives: our room was not one of the refurbished ones and it was very dated with fixtures and fittings very worn. Some basic items were missing from the room including tissues, a shaving mirror, and a full-length mirror. Inadequate lighting in the bathroom. Room not vacuumed / bathroom not mopped throughout our one week stay. I enquired at Reception to be told that these tasks are only done on changeover days! Repetitive carvery menu offering two meats from a choice of brisket, gammon, and pork roasts. Mushy vegetables and hard roast potatoes. Other meat and vegetarian dishes were available every day, but these were bland and dried up. Salad basic, consisting of a few lettuce leaves, cucumber and tomato, potato salad complete with black eyes. No shredded carrot, beetroot, radish, or sweetcorn - really simple food stuffs that would make a positive and colourful difference. Starters and desserts okay, choice repeated after 4 days. Breakfast also okay.
Primarily, our party of four are not yet old or infirm enough to feel comfortable enough for another stay at the Bembridge Coast Hotel. Our thoughts and thanks go to all those staff and carers who provide support to those who, otherwise, would not have a holiday in such beautiful and safe surroundings.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for sharing your review following your stay at Bembridge Coast.
We're pleased to hear that you enjoyed the hotel's stunning location, the friendliness of our team, and many of the activities available during your stay. It's wonderful to know that the guided walk, rock painting session and outdoor games helped make your holiday enjoyable, and we appreciate your kind comments about the evening entertainment.
Thank you for your feedback regarding your chalet, I am sorry this did not meet your expectations. We strive to maintain high standards, and it is disheartening to learn that we fell short. Your comfort is our top priority, and we take such feedback seriously.
I am also sorry to hear the dining experience did not meet expectations. We do aim to provide a wide variety of delicious dishes and I will be sure to pass your feedback along to the relevant teams for review.
Thank you again for sharing your review. - Lauren
Food awful
Haven’t been to lakeside for 8 months due to bad experience and warners bad reviews thought we would give it one more try . We booked just 2 nights 15-17 July . Our harbour suite was lovely and clean but only one toilet roll and no drinks or nibbles . Went to reception who were lovely and very helpful apologised and gave us more toilet rolls and we went back to our room and a knock on the door with our drinks and nibbles all rectified very quickly . Our entertainment in the afternoon because of the football was Micky zany who was excellent . We watched country Joe singing in the courtyard he also was excellent . We done a quizz we enjoyed that . Didn’t join in anything else in courtyard as too hot . The biggest let down was the food waiters all polite and helpful 1st night nothing on starters I would eat so went to salad bar lucky I did ., carvery roast potatoes were huge with salt and black pepper on the carrots tasted mouldy the gammon was fine but I left most of my dinner as inedible. Pudding was ok . Breakfast next day ok but stone cold gave up getting toast as big queue my husband kept checking for queue to go down to get tea and coffee had to leave his breakfast but didnt matter cold anyway . The carvery that night was exactly same veg so went to chip shop table but the fish was pollock my husband tried it but was little fish and all batter and disgusting so I got some chips went to salad bar and had cold gammon much better also leek and potato soup watery . Warners need to improve their food as it is awful . I cant think of anywhere else that would serve food like it .
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for taking the time to share your feedback and for your loyalty to Warner Hotels over the past 30 years.
We're pleased to hear that the issue with the amenities in your Harbour Suite was resolved quickly. It's great to know that the team responded promptly and were able to put things right for you. We're also delighted that you enjoyed the entertainment during your stay, particularly Micky Zany, Country Joe and the daytime activities.
However, we're very sorry to learn of your disappointment with the dining experience. We fully appreciate that food is a major part of any holiday, and it is particularly disappointing to hear that several meals fell below the standards you have come to expect from your previous Warner breaks. Your comments regarding the carvery, breakfast temperatures, menu choices and the quality of some dishes have been noted and will be shared with the relevant team for review.
Thank you again for sharing your review. - Lauren
Very Disappointed…
Hayling Island The restaurant was like a canteen with a stage, you were allocated a table where you ate and watched the entertainment ,many table had little or no view. The starters and desserts were served (these were good) the main meals were buffet and not very goodThe entertainment varied from very good to awful!
The chairs in the lounge were dirty and need to be cleaned or replaced. The chalets were fine but so hot no air con or fans and a quite a way from main building which in bad weather would not be convenient . Leisure centre and pool were great with varied entertainment. All the staff were excellent and very helpful
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for sharing your review following your stay at Lakeside.
I am sorry to hear the dining experience did not meet your expectations, however I am pleased to hear you enjoyed the starters and desserts. I am sorry to hear that the buffet style of meals were not to your liking. This service allows guests the freedom to explore a diverse range of British favourites alongside global dishes, catering to various tastes and dietary preferences. We believe this variety enhances the dining experience, allowing everyone to find something they love. I want to assure you that our attentive waitstaff are always on hand to assist with any questions or needs you may have during your meal.
I am sorry to hear you were unhappy with the view of the entertainment from your table, and that some acts were not to your liking. We do provide a wide variety of acts to ensure there is something to suit everyone.
Thank you for your feedback regarding the chairs in the lounge, I will be sure to pass this along to the relevant teams for review. I am also sorry to hear that you found the chalet too warm, guests can request a fan from reception.
I am pleased to hear you enjoyed the leisure facilities and found our team members excellent. Thank you again for sharing your review. - Lauren
Great location, needs TLC around the site and upgrade needs to be better.
Norton Grange IOW
Liked:
Staff were pleasant and helpful. Viktoria our table manager was great.
Views across Solent.
Public seating areas plentiful.
Jenny Williams was superb singer.
Most the food.
Location.
Grounds.
Not so good:
Chalets very tired, decor peeling off walls, holes in curtains, throw over worn chair.
Outside lights flickering all night.
£100 extra per person for signature room not worth it.
Food on Monday was poor, all battered offerings (head office apparently withdrew the frames poached fish option on a Monday).
Ran out of certain food on the Monday as they dont stagger the trays of food so each sitting gets some. Ran out again one of the main courses on the Thursday as greedy people going back for seconds and then not eating it all. Maybe have someone serving out the popular dishes to control it better.
Overall our first visit to Warners, weather really made it a great stay. I would go back but would not pay the extra £100 each for a few biscuits, crisps and drinks. Hopefully they will realise there are a lot of complaints about Mondays food and will adjust the menu accordingly.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Warner Hotels
Thank you for sharing your review following your stay at Norton Grange.
I am pleased to hear that you found our team members friendly and helpful, particularly Viktoria! I will be sure to pass your kind words along to her. It is also fantastic to hear that you enjoyed the beautiful views, the lounges and bars, the excellent entertainment, the majority of the delicious dishes, and the beautiful location and grounds.
I am sorry to hear the upkeep of your chalet did not meet your expectations. We strive to maintain high standards, and it is disheartening to learn that we fell short. Your comfort is our top priority, and we take such feedback seriously.
I also regret to learn you were disappointed with the meal options on the Monday during your stay. We do aim to provide a wide variety of delicious dishes and I will be sure to pass your feedback along to the relevant teams.
Thank you again for sharing your review. I am pleased that overall you had an enjoyable break and we do hope to welcome you back soon. - Lauren
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