Warner Hotels Arvostelua 

Recent stay at Thoresby Hall. We paid for signature extras yet no crisps, and other nibbles are no longer daily. The entertainment left a lot to be desired, no visiting comedy act or tribute band, since the end of covid extra charges for rifle and archery, dining in the blue room, room service not given one day over the weekend, every guest had the same complaints, one suggested the CEO should go back to McDonald's and stop bringing Warner's down.
We have been going to Warner's three and four times a year for many years and hope guests Complaints are listened to and acted on.
On the positive side the staff are always excellent.

Having stayed in several warner hotels over the years I have to say I am very disappointed by how standards have fallen and the free activities, archery shooting etc have now been cancelled. We recently visited heythrope and were not impressed. The staff hardly ever knew anything, it was as though some of the staff didn't even work there. The staff that welcomed you for breakfast, dinner etc couldn't have been less enthusiastic. Breakfast was cold 2 out of 3 mornings and dinner cold 2 out of 3 evenings. We used to get an itinerary at the start of our break but now nothing.
It's all done on the app which BTW was not working at heythrope. No tours of the grounds or talks about the place. I think the onus was on golfers and everyone else was unimportant. I left my cardigan behind and it took three days for lost property to answer. She said she would call back but never did. Also i don't like how they have suddenly started charging single person supplement. I loved warners hotels but I don't think I will visit anywhere near as much and neither will the three friends I was with.

It’s a shame I can’t add photos of our dirty room of our stay Bembridge IOW
It’s also a shame I’ve not had a full response other than what I think is an AI response.
Last minute booking for a long weekend.
Great easy process to book over the phone. Staff helpful and friendly.
Great location advice check post code first or you could end up going in the old back entrance, not an issue drive down the track turn right then right again.
Checking in simple staff very friendly.
Then it went slightly down hill it was just after 4pm said to the wife let’s grab a drink and bite before going to the room, young lady was removing sausage rolls from cabinet I ask if I could have one “ no it’s gone 4 o’clock “ yep it was 16.06. Great customer service. There goes a missed sale.
Room, nice big room well presented. Looked tidy, then shock it’s one of the dirtiest rooms I’ve been in, not say it for the sake of knocking the hotel,see for yourself look at photos, Dust hanging off the lamp shade,door frames, all over the tiles in bathroom and already for Halloween cobwebs everywhere.
The doors to the rooms I think are border line legal as fire doors go,I could get my hand underneath.
Went to reception explained how unhappy we were, showed pictures, lots of ok’s. The reception was busy so I said to Bridget behind the desk I would leave it with her and come back.
They did find us another room which was of good standard, and was told by the duty manager that this was an upgrade room,at no cost?? Ye right. I pointed out about the doors reply was yes we’ve had new carpets fitted. (Looks as if someone came along with a ripsaw and cut 1/2 inch of all the doors.)
The floors in the main corridors not been hoovered for a good few days there was still bits on the floors that were there Friday afternoon and still there Monday on check out.
As for the unfinished decoration in the main restaurant that had been started in February and been finished shocking.
Our stay 07-10 -08-2026
Staff great food good service can’t really complain.
Not over impressed with having to pay for some additional activities. Evening entertainment was ok.
Hand shacks go to Rob in the restaurant and Bridget on reception.
Great location for a base to explore the island.
A comment from 2 staff members
“ have you checked and repaired that issue in the other room?”
Response
“ it look ok to me”
Now take a look at the photo and small video of one of the sinks in the gents toilet. Proper grimy.
.

The building is impressive, but our room was not prepared, reception did not answer the phone, the food was either inedible or stone cold, and the waiter could not have cared less. This shocking experience ruined a birthday celebration. We have never come across anything like this on our other (20+) breaks, at other venues, over the last 4 years. But, as others have noted, the Warner experience has been deteriorating year on year. The choice and quality have gone down, whilst the prices have gone up. And if you write to complain about it, nobody will reply. It is such a pity that the old business model has been downgraded, because the breaks used to be fun.

I went to Corton coastal chalet hotel the place looked dated when we arrived, we had booked a premier chalet with roll in shower because at the time my wife had an operation on her foot which left her with a boot. We arrived on Monday 10th August 2026 we had to wait until 1500 to get our keys on trying these in the door I had to jiggle them to get the door open on entering the smell of the room was terrible and on further inspection the bathroom had black mould in so many places we decided we couldn’t stay in this place as my wife also is asthmatic and this would have given her some illness we couldn’t imagine. However when all said and done the manager came across took photos and said she would action a full refund and we left but our holiday was spoiled because inefficient cleaning.

We came with friends for the ska weekend. We had a really fabulous time. The tribute acts were great and the quizzes were fun. The food was lovely - a real treat! The accommodation was great - we were in Harbour View. It was really hot. We brought our own fan which helped overnight as no air con. The taps were weird - ran hot for ages but got cold water eventually!

The highlight ended up being the activities - we did archery with Tommy, rifle shooting with Christian and axe throwing with Tommy. We had done this before in June with Tommy and Christian. They really made the weekend for us. They were very health and safety conscious first an foremost - being life guards at the pool too, we felt in safe hands! They were also very fun and informative with great personalities. A really good blend of safe practice (with potentially lethal equipment!) but fun and great humour! Tommy was especially great at managing us all!! No mean feat!! We didn't get to do activities with Aaron unfortunately, but he was lovely and ever so helpful. A really wonderful team!

All staff were just lovely!! We didn't want to leave!

ABSOLUTELY DISGRACEFUL AND HEARTLESS 'CUSTOMER SERVICE !. Reference N3SFJKUFHU.

I am acting on behalf of elderly relatives who have been regular customers of Warners for many years who have just been dealt one of the cruelest blows imaginable, who have received the most unsympathetic and heartless treatment.

They were due to start their latest 3 night stay, at Bodelwyddan Castle tomorrow, but tragically my wife's auntie was told a few days ago after a brief admission at Walton Hospital that she has been diagnosed with a stage 4 brain tumour and the prognosis is very poor and very life limiting.

Having been previously very healthy this terrible bombshell was completely unexpected. A devastated husband and daughter have appealed to Warner's now apparently non existent better nature on numerous occasions since her mother's terrible diagnosis for compassion and flexibility with their booking process ie to amend their WEDDING ANNIVERSARY CELEBRATIONS in the hope that she may be strong enough to stay them or to refund their hard earned cash, as apart from the horrendous experience of her impending end of life care and indescribable agony for her self, her husband and other loved ones, my wife's aunty has the additional anxiety, upset and worry of her husband losing their holiday treat, money that they can ill afford to lose.

Hindsight would be a useful but sadly non existent help, but the amendment insurance was not considered necessary at the time of booking.

However, considering that an easily arranged goodwill gesture by Warners would not hurt them at all, with the tremendous distressing effects on top of their own misery and financial circumstances, a representative of Warners has apparently decided to not even respond to their emails, including a heart felt plea from the poor ladie's husband, and seems to take the attitude of 'hard luck !' and ignoring their plight and pleas for mercy. Perhaps the representative has not suffered personal grief in her life yet, hence the very cold and heartless way in which she refuses to show compassion or flexibility in this heartbreaking situation.

The husband and family naturally want to spend as much of their precious and valuable time caring for this very kind and beloved lady who would do anything for anybody, hence requesting me to represent them. To refund their money would not cause Warners any financial hardship as they have been given as much notice as was possible, they will not be using a room, consuming food or drink etc.

Your advert includes 'This is the good life, however you choose to live it'. Sadly the 'good' suddenly does not apply in some undeserving cases out of the blue and 'good' obviously does not apply in the case of Warners customer service. So come on Warners, do the right thing and be kind for a change or at least a member of Warners management step in to ensure that this most unfortunate situation is quickly resolved in a compassionate way.

Just experiencing a fantastic weekend at Norton Grange IOW, the staff are all very friendly, a big mention to the cleaning staff Maxine and her trainee Yacob, who for being a young lad, showed a nice friendly disposition and a very mature attitude towards his new job. There are too many staff to mention, all have been great as normal. Looking forward to coming back in November

Stayed at Runnymede paid extra for the room, that had no wifi, WC not working properly, fridge didn't work, yep we reported to reception. watch out for additional costs at meal time cheese biscuits roast beef etc, also watch out forservice charge on drinks poor service.
And as yet response to my complaint

After 3rd time of trying to get decent spa break to celebrate my sisterand I's special birthdays, (1st try at a Warners February told very shortly before spa jacuzzi not available and reviews said pool cold) so changed - with difficulty - to Boddelwyddan. Then due to MAJOR heart op where a cancellation for op came up so had to take it, had to change again but no complete refund or credit only some - and she had to fight hard for that - so sister lost hundreds on special room etc.

So she then paid even more to cover difference lost and tried Thoresby Hall, only to be told a FEW DAYS before there was Gloworm Kids Festival being held in grounds (1000 acres) so 'may be some noise'. Frankly a mini Glastonbury. They knew about this event in the field just outside their gates months ago obviously so why the .. didnt they inform their upcoming clients - because they knew damn well some would cancel - its obvious !

And, room literally FACED the Festival so from am to gone 10pm its boom boom from music, yelling kids, fair and LOUD announcers, and they could only move to a lesser paid for room. Could not open windows for air due to racket. We both have hearing problems but still it was awful.

Even really nice bird of prey man was concerned to let his birds go with that noise, as all the birds were distracted turning round to wonder where noise was from.
Peaceful relaxing weekend it wasnt. Captured audience.

Its beyond a joke not to have been informed in decent time TWICE on bookings so could have chosen another place and not lost money.
Several other clients we spoke to who have gone to Warners for years said its gone downhill lately, both with food and other things. Appalling.

If considering Warners for first time dont book is our advice.

Thoresby Hall is an amazing building in itself, but food in market place restaurant not good and its buffet serve yourself except for tea/coffee. Waitresses lovely but poor things knackered from long hours. So you have to book Blue restaurant which costs extra. Food there was good must be different chef or kitchen but flipn expensive when already paid for other. Loss of £ hundreds plus constant noise endured all weekend was awful.

Would NEVER recommend Warners despite their adverts and would never go again. No caring or understanding if ill, and very very late notification of issues though know months in advance. Avoid.

Company refused to allow a change of dates given three weeks notice and refused to refund any of total prepaid invoiced amount of over £1700.00
Within small print terms of sale but utterly unreasonable and not fair
As returning customer I requested a goodwill gesture and offered to take cheaper dates with no compensation. Offer refused.
This company has no regard for the ethics of business nor customer relations.
Taken up with Customer Services but faced with "rules are rules" response. Avoid Warner Hotels.
Warner booking reference WUM5JRCGYT

Firstly our server, a young Italian lady was absolutely brilliant.
The food though sometimes over cooked by the hot light at the servery was always good, however one contract cook stood out as amazing, he cooked the perfect beef joint then the next day he was on omelette duty and his creations were second to none.
The swimming pool showers were let down by missing or empty shower gel dispensers. The pool sauna and Steam Room we're excellent, the beach temp Room was okay.
The entertainment was a band which would have been good for one night but it was insufferable for the 3 nights we saw them.
Bed was comfortable, shower in the room pretty powerful and the daily snacks came in handy.
We stayed 3rd Monday to Friday morning.
Air rifle shooting is expensive as is archery.

Emailed the Heythrop park hotel about our upcoming stay a couple of days ago and have had no reply from the hotel as you have to book your dining well in advance which we weren’t aware of. Went to book our preferred restaurants for breakfast & dinner & none available. Only one time-slot showing for breakfast at 7.45am. Was hoping for a relaxing lazy weekend not to have to get up at the crack of dawn to get to breakfast for an allotted time. Our room cost £346 a night and to have to pick your dining options so far in advance is ridiculous.

If I could give this hotel less than 1 I would, the hotel is dirty, it needs a top to toe deep clean, we called at the hotel 2 days before we stayed to check if there was a fridge n the room, of course we were assured, we had upgraded to a premium room, we got there, no fridge!! We couldn't ring reception as we were given no information about the hotel when we arrieved, I eventually contacted them through the main hotel number, I was told that the fridge was under the tea and coffee, the receptionist offered to come to the room to show me where the fridge was, up she came to show me the space that the fridge should have been in, there was no fridge, we were given a tiny fridge which was very noisy, we then had time to see he filthy room they had given us, please check the photo's, the carpet was disgusting, the wall behind the table was scratched so badly, the worst was the space under the coffee and tea, it was thick with dust and discarded milk cartons, another call to reception to ask them to come to the room to see the state of it, it had just been cleaned, we had to wait for the cleaners to finish. The receptionist agreed that the room was disgusting, she persuaded us to stay the night and assured us that she would clean a room especially for us for the following 3 nights, we wish we hadn't, we went to breakfast the following morning, the restaurant carpet was disgusting, under the coffee machine was dusty and littered with paper, our table was sticky, chipped and wobbled from the top not the legs. this place is a disgrace, outside it looks amazing, inside is probably one of the dirties hotels I have ever stayed in, we left immediately.

So now I have a reply basically stating that it says in their T&C’s that a £35 per person admin fee applies in case of a claim. THAT DOESN’T MAKE IT RIGHT. It makes it a way to make additional profits for nothing. Plus I’ve already paid for the insurance (refund) protection, that now they are charging me again … for nothing. Apart from the fact that these maybe in their T&C’s I’d like Warner to justify those charges … it is discussing !

Disgusting , taking advantage, shameful.
I booked a 5 day stay at one of Warner Adult only Hotels taking my 95 year old father ( who had been several times before) the cost around 1,200 with insurance. Unfortunately my father became infirm and had to go into hospital , so I cancelled , using the insurance (which Warner provides) it was a simple 3 minute process. BUT, Warner’s took an admin fee per person of £35 then took an additional £60 being the initial cost of the insurance, which I had already paid. So my refund was £130 short. The fact that there were two people on the booking was irrelevant to any admin involved as it was ONE calculation. If the booking was for 10 people the fee would have logically been £350!!! What a total money making scam from what used to be a trusted brand … I can’t wait for their response to this complaint,

Alvaston hall was a shambles on the 31st July weekend. Hardly any staff, long waits for bar drinks even going to the bar.
Food was not available ie roast pork or trout on Friday evening at 6.15pm. I ordered cheese board for desert which arrived hard and mouldy. Mentioned to manager who said well chose a different desert. That was not the answer I expected. Food not stocked up and many times no plates, cups, bowls. Sunday evening meal my husband had new potatoes with his meal, it was black and bad when cut into it. The assistant mangeress said she was not happy at our experience in the dinning room and we would receive an email. No email has arrived.

Considering Alvaston is our go to for holidays, it most certainly is no longer.

Signature room was ok looking over the pond.

A member of the spa staff was rather rude speaking to me during the meditation morning. I most certainly did not appreciate her telling me I was annoying her when all I was doing was praising a produce we were trying.

Won't be rushing back.

Excellent 5 day break at Bodelwyddan castle hotel. Great food for entertainment by warners theatre group, and fabulous Marc Bolton show.
Very friendly staff and helpful in all areas of the hotel.

We booked 4 nights at Runnymede but had a very disappointing experience. I agree with the review given by Africa.

We were urged to register our credit card prior to the holiday in order to avoid delays at reception on arrival. Last year they had a kiosk to hand out all the information and room number etc. but this year nothing and we ended up joining a very long queue. We found that the air conditioning was not working in our room and during our stay it reached 35 degrees at times. The room was on the sunny side so there was no let up. On enquiring at reception we were informed that the heat was causing the air con to play up. To say our stay was uncomfortable is an understatement. We had a word with the manager of the rooms and was given a small discount on departure. We were told that we should have received a letter informing us that the air con was not working and giving us the option to cancel. We did not receive this and the manager on checking said that unfortunately we were left off the list. I suffer with low blood pressure and the extreme heat was making me ill and we considered leaving at one point but it was so hot we found it impossible to try to pack everything up.

We stayed at Runnymede last year and could not fault it but this year we noticed all the cut backs and lower standards. Entertainment was inferior and so was the food but the costs had increased by a large amount. I think as the hotel was new last year they made it extra special in order to get it off the ground but now it has probably reverted to their usual standard.

Obviously Warner Hotels do not care about their customers as all the correspondence we have had with them has been negative and they will not consider a refund of the room.

We will certainly not be staying at a Warner Hotel ever again and looking at some of the reviews on the other hotels, I would think a lot of other people feel the same way. I daresay there will always been someone else who has not tried them who will book.

Paid with a Tesco club card voucher in February. Man on phone took all details said it’s all gone through and we don’t need to keep the code. Final invoice arrives today, no club card £130 taken off the total because the Warners man took it down wrong!!! Tesco no longer work with them and couldn’t get the expired code for us. We’ve had to pay full price for the holiday, didn’t even get to use my blue light card discount and to think on our last warners break I assisted with CPR to someone who went into cardiac arrest and was up til 2:30am to make sure the rest of their party was ok. Including sprinting all over the hotel. Thanks Warners. £130 club card voucher completely wasted because YOUR staff are incompetent

We booked a 3 night weekend at Haythrop with the wine deal, including two rounds of golf, the first round being on the day of our arrival. On arrival, at around 11.30, we discovered that the course doesn’t have a separate clubhouse and, needing a light lunch before play, we found that we were expected to use the hotel facilities. Not a problem - we thought!
The golf manager recommended we go to one of the bars to order a snack before our round. At the bar we were told that they couldn’t serve snacks or sandwiches until noon because the chefs were too busy, following late breakfasts, prepping for later!! I pointed out the sign on the bar advertising all day treats but was informed both by the girl at the bar and later by the receptionist, that ‘all day’ meant ‘only after noon’.
Staff were quite dismissive and suggested we could get a ‘snack’ from a machine that management had thoughtfully provided at the golf office.
The first evening in the restaurant we were asked for a voucher for the wine, which we hadn’t been given which led to a lengthy delay whilst our starters sat in front of us eventually requiring my going to the bar to collect the wine myself. Having said that, the waiter Ged who had been very welcoming and had tried to sort the situation, was very apologetic but he should never have been put in that position.