Well we’re 3 days in to our full fibre installation and we’re extremely happy with it. Ryan and Darren arrived as promised on Friday afternoon and within 90 minutes we were up and running. Ryan i... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Today Voneus installed my new internet. The process from start to finish has been pretty straight forward. Particularly today the two technicians Ryan and Darren turned up and got it installed ve... Näytä lisää
Great salesman Thomas, explained all thoroughly. Three engineers fitted the wire and small box and modem. Sam, simon and Christo were really great men, friendly and professional. They explained eve... Näytä lisää
Nonhle rang me back after we were having problems hearing each other when I called on a mobile phone. I wasn't expecting that call back but she was very friendly and helpful, she sent me an email wi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Voneus champions rural communities - delivering ultrafast full fibre and superfast fixed wireless access broadband in hard-to-reach locations across the UK. We are a leading provider for homes, businesses and public services - highly sensitive to your environment and focused on levelling the field in rural areas.
Yhteystiedot
The Grange, 100 High Street, Southgate, N14 6BN, London, Yhdistynyt kuningaskunta
- 0333 880 4141
- broadband@voneus.com
- voneus.com
On vastannut 87 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Vastaus yritykseltä Voneus Broadband
Super speedy and efficient work from…
Super speedy and efficient work from James and Gareth. Ip and running within an hour and very tidy. Recommend.

Vastaus yritykseltä Voneus Broadband
Quick assistance for dropping broadband connection
We were experiencing inconsistent broadband connection at home, with the service dropping-out frequently and broadband speed dipping well below what's expected.
Customer service operator Nokwanda made some adjustments to our wall box settings remotely (including switching the channel to one less congested) to fix the issue. She was helpful, explaining what she was doing and anything I needed to do (power-off, power-on etc) clearly.
She has asked us to monitor the connection's performance for 24 hours, which we are doing. So far so good, but the evening (in a few hours) is the real test. In any case, I appreciate Nokwanda's help.
Yaw is a credit to Voneus.
Voneus customer support can be variable but at last, one of their engineers got a grip of my issue and followed up on my case. His name was Yaw and he deserves special mention. Voneus should reward him and use him as and example of how it should be done.
Well done Yaw.
Richard Williams

Vastaus yritykseltä Voneus Broadband
My builder said that the installation…
My builder said that the installation man was rude
Youa came out as soon as you could and…
Youa came out as soon as you could and sorted it out

Vastaus yritykseltä Voneus Broadband
Great customer service, when you eventually get through!
When I eventually got to speak to customer services, in fact in the end after a considerable wait, they rang me back.
The agent that then dealt with my query, a lady called Mercy was polite, informed & extremely efficient at fulfilling the tasks I wished to achieve, she could not be faulted!
But the interminable wait on the line to get there was painful
Andiswa was really helpful and sorted…
Andiswa was really helpful and sorted my internet issue quickly & efficiently

Vastaus yritykseltä Voneus Broadband
Problems resolved with technical ability and great customer service skills.
I was having a number of issues whilst trying to set up my home network, particularly powerline adaptors. William Gibb kindly assisted and ensured that I got assistance from a technical specialist, Adnah Eze. Adnah is brilliant. He made various "tweaks" remotely and cleared an issue with the MAC address table. Adnah was friendly, polite and very persistent in solving my issues. He made suggestions to ensure progress and called back as agreed to ensure they were successful. My issues were quickly resolved. Adnah is a credit to your company. I can see why he's a busy guy - a very valuable employee given his technical ability and his great customer service skills. Thanks very much Adnah.

Vastaus yritykseltä Voneus Broadband
Very helpful and attentive support
Very helpful and attentive support. Thank you.

Vastaus yritykseltä Voneus Broadband
Good company especially having a few…
Good company especially having a few months free 🤣
Clear concise polite knowledgeable by…
Clear concise polite knowledgeable by Pearl.

Vastaus yritykseltä Voneus Broadband
Very helpful and quickly identified the…
Very helpful and quickly identified the problem and was genuinely sorry that we were experiencing a loss of service

Vastaus yritykseltä Voneus Broadband
Kanya in customer service ensured…
Kanya in customer service ensured issues resolved. Followed up to ensure everything completed and back to full service.

Vastaus yritykseltä Voneus Broadband
Good service on time and does what it…
Good service on time and does what it needs to do and give excellent coverage

Vastaus yritykseltä Voneus Broadband
A* customer service
It’s rare nowadays to actually speak to any customer services department but not only did Voneus answer quickly ( and on Good Friday!) but Yolanda was determined to solve my issues. It took almost two hours of her time and a number of phone calls but we got there. I have been with Voneus since they were the only company to bring broadband out to our village and I can’t rate then highly enough

Vastaus yritykseltä Voneus Broadband
Mercy helped me with my internet…
Mercy helped me with my internet connection problem very efficiently.

Vastaus yritykseltä Voneus Broadband
A great service with strong support…
A great service with strong support network, competitively priced, and most importantly you are able to talk to a fellow human being!

Vastaus yritykseltä Voneus Broadband
Kanya was absolutely brilliant
Kanya was absolutely brilliant very patient and he went through everything till our problem was sorted. Very friendly.

Vastaus yritykseltä Voneus Broadband
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