Voneus Broadband Arvostelua 5 423

All good no issues. Would recommend

Super speedy and efficient work from James and Gareth. Ip and running within an hour and very tidy. Recommend.

We were experiencing inconsistent broadband connection at home, with the service dropping-out frequently and broadband speed dipping well below what's expected.

Customer service operator Nokwanda made some adjustments to our wall box settings remotely (including switching the channel to one less congested) to fix the issue. She was helpful, explaining what she was doing and anything I needed to do (power-off, power-on etc) clearly.

She has asked us to monitor the connection's performance for 24 hours, which we are doing. So far so good, but the evening (in a few hours) is the real test. In any case, I appreciate Nokwanda's help.

Voneus customer support can be variable but at last, one of their engineers got a grip of my issue and followed up on my case. His name was Yaw and he deserves special mention. Voneus should reward him and use him as and example of how it should be done.
Well done Yaw.
Richard Williams

My builder said that the installation man was rude

Youa came out as soon as you could and sorted it out

When I eventually got to speak to customer services, in fact in the end after a considerable wait, they rang me back.
The agent that then dealt with my query, a lady called Mercy was polite, informed & extremely efficient at fulfilling the tasks I wished to achieve, she could not be faulted!
But the interminable wait on the line to get there was painful

Andiswa was really helpful and sorted my internet issue quickly & efficiently

I was having a number of issues whilst trying to set up my home network, particularly powerline adaptors. William Gibb kindly assisted and ensured that I got assistance from a technical specialist, Adnah Eze. Adnah is brilliant. He made various "tweaks" remotely and cleared an issue with the MAC address table. Adnah was friendly, polite and very persistent in solving my issues. He made suggestions to ensure progress and called back as agreed to ensure they were successful. My issues were quickly resolved. Adnah is a credit to your company. I can see why he's a busy guy - a very valuable employee given his technical ability and his great customer service skills. Thanks very much Adnah.

Very helpful and attentive support. Thank you.

Good company especially having a few months free 🤣

Clear concise polite knowledgeable by Pearl.

Very helpful and quickly identified the problem and was genuinely sorry that we were experiencing a loss of service

Kanya in customer service ensured issues resolved. Followed up to ensure everything completed and back to full service.

Good service on time and does what it needs to do and give excellent coverage

It’s rare nowadays to actually speak to any customer services department but not only did Voneus answer quickly ( and on Good Friday!) but Yolanda was determined to solve my issues. It took almost two hours of her time and a number of phone calls but we got there. I have been with Voneus since they were the only company to bring broadband out to our village and I can’t rate then highly enough

Rep was pleasant

Mercy helped me with my internet connection problem very efficiently.

A great service with strong support network, competitively priced, and most importantly you are able to talk to a fellow human being!

Kanya was absolutely brilliant very patient and he went through everything till our problem was sorted. Very friendly.