Voneus Broadband Arvostelua 5 423

Good communication from all staff and quick installation.

Today Voneus installed my new internet. The process from start to finish has been pretty straight forward.

Particularly today the two technicians Ryan and Darren turned up and got it installed very quickly with no hassle.

I hope this level of customer experience continues as I use the Voneus service.

Found all the staff very friendly and helpful.
Tyler and Jack were especially efficient and helpful.

The installation went fine, polite fitters and they discussed the route of the cabling and cleaned up after. Everything is working fine so far -
Graham was very helpful with the set up of devices and explained if anything should go wrong . Also put in the notes if I need a booster .

Kevin was very helpful and resolved our Broadband issue very efficiantly.

Very friendly and helpful and knowledgeable

Nokwanda was extremely helpful and knowledgeable. She resolved the problem we had encountered demonstrating patience and kindness to an elderly lady. Her expertise resolved the issue promptly and with great expertise.
Thank you Nokwanda.

Well we’re 3 days in to our full fibre installation and we’re extremely happy with it.
Ryan and Darren arrived as promised on Friday afternoon and within 90 minutes we were up and running.
Ryan is the technician and is well knowledgeable, he was respectful of our property and explained the process and got on quickly and efficiently.
The team worked well together and left the house clean and tidy after pulling cables up and down the driveway into the garage and getting us connected.
All in all everything went well and we’re very satisfied.
Hopefully we will have great service from Voneus Broadband.

Arrived earlier than expected so work was completed sooner.
Installation was quick and tidy.
Improved Internet speed was immediate

Good afternoon care service. Sorted my problem immediately.

Great customer service, didn't have to hang around in queue waiting to speak to someone. Nonhle solved issues straight way, explained what she was doing,

Rapid & helpful customer service,good value

So I had a friendly young man come to the door, I was activity looking to leave sky who were charging me £41 just for average broadband, I’d been with them 3 years and they always put up the cost mid contract. So this young man offered me better speeds at a much reduced rate. I’ve always been wary of door sales but my friend came round the corner and said she’d been with them for two years and had just renewed because they were consistent speeds and a good price

The people came to install 15 mins early ready to go in the morning and were done within 30 mins. Friendly, considerate and informative considering they were sub contracts you can see they respect the business. And informed me that I wasn’t actually on fibre, I was on part fibre with sky which actually wasn’t going to improve my speeds at all.

The cherry on top, the speeds are ridiculously faster! My partner and I are love to game and he managed to download a large game in 4 mins which makes us both very happy and I got a nice month free for signing up with a guaranteed on the locked price for the next two years

Very good customer services overall and I hope the quality is consistent throughout my contract

Absolutely flawless installation. Mitch and Owen were great and got the job done quickly and efficiently. Would highly recommend. Thank you!

I am in my mid seventies, hard of hearing and of low technical competence when it comes to deal with modern technology but thanks to your patience and understanding with your confident direction we achieved a successful conclusion to the issues

Very good customer service and sorted my problem out straight away, Internet back up and running in 10mina

The two engineers fitted the wires, box, broadband very discreetly. Fantastic. I couldn’t fault them.

Andrew was very helpful and very understanding can't vault the man and spoke very good English thank you Andrew be good

We spoke with Yolanda today regarding connecting the WiFi to a different TV in the house, she was very patient and persevered. Thankfully it was successful, thank you again Yolanda

Really helpful and knowledgeable technical support, who talked me through the problem and resolved the issue. Phone answered in a very timely manner