Opłaciłam zamówienie na ich stronie blikiem pieniądze pobrało lecz nie dostałam żadnej informacji odnosnie przesyłki pomimo że pisałam do nich na maila ;/ + wysylalam im wyciąg potwierdzenia z kont... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Na heel lang wachten (langer dan voorgesteld online) komen de speelgoedpoppetjes eindelijk toe. Bij het kijken door de plastic verpakking zien we al direct dat er gebroken stukjes in het zakje zitt... Näytä lisää
Yritys on vastannut
O experiență oribila. Nu recomand sub nicio forma. E ca o înșelătorie... aștepți foarte mult pana se livrează, nu poti face retur sub nicio forma... orice retur e pe cheltuiala clientului si te obli... Näytä lisää
Yritys on vastannut
Dziwne są te recenzje. Węgrzy (HU) mają w nich amerykańskie nazwiska a Polacy imiona np. Joseph czy Mary Jane. Peter "zamówiła" i "jest zadowolona"... Większość z nich jest bardzo pozytywna - dziwn... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
UZO is the world's first AI-native Syn-Fi™ (synthetic finance) platform, a new take on funded trading built on a simple principle: complete honesty with our traders. The idea is simple: prove your skill in a challenge, keep the vast majority of what you earn, and scale your account as you improve. Your only cost is the entry fee, and the rewards you earn are real. There are no hidden rules and no fine print. Everything, from how challenges work to how rewards get paid, is published in plain language before you spend anything. Trade manually or run automated strategies, across everything from forex and crypto to prediction markets. We built "uzo" for traders who are tired of promises and want a platform that simply keeps its word.
Yhteystiedot
Yhdistyneet Arabiemiirikunnat
- +1 844 996 2120
- support@uzo.com
- uzo.com
1,6
Huono
187 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Pouvez-vous me dire où en est mon…
Pouvez-vous me dire où en est mon colis? Depuis le 4 octobre j’ai commandé et là il reste à 50% et ne bouge pas. J’aimerais bien recevoir ce que j’ai commander.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Madame Marine,
Trustpilot n’est pas un service d’assistance client.
Si vous souhaitez obtenir des informations sur votre commande, il vous suffit d’écrire à notre adresse officielle info@uzo.com, et nous vous répondrons sous 24 heures maximum.
D’après nos registres, votre commande a été passée le 4 octobre 2025 et expédiée le 11 octobre 2025, c’est-à-dire dans le délai prévu pour l’expédition par le vendeur.
Vous avez choisi la livraison gratuite, dont le délai est de 8 à 13 jours ouvrables à compter de la date d’expédition.
Les jours ouvrables correspondent à du lundi au vendredi, hors week-ends et jours fériés.
Votre colis a été remis à La Poste le 21 octobre 2025, qui assure la livraison dans votre pays. Il se trouve donc dans la dernière phase de transport.
Votre avis ne décrit aucun problème réel avec la commande, mais seulement une question sur le suivi du colis — ce qui est tout à fait normal et conforme aux délais annoncés.
Il serait donc juste de reconsidérer votre note, car un avis négatif dans une situation où tout se déroule comme prévu ne reflète pas la réalité ni les efforts que nous consacrons à chaque client.
Asha pour l’équipe UZO
È una truffa!
È una truffa! Pagato un prodotto e dopo 2 mesi non è MAI arrivato!
Chiesto spiegazioni e mi viene detto che ho inserito un indirizzo di spedizione inesistente!! Ma quando mai avrò inserito un indirizzo sbagliato! Non è la prima che ordino on line! Mi viene chiesto il corretto indirizzo e nonostante la ricezione del "corretto" indirizzo non mi è MAI stato inviato il pacco! È vergognoso! Vergognatevi!
Mandato un reclamo al quale mi viene risposto che è colpa mia che non mi hanno potuto consegnare il pacco e quindi non è possibile richiedere nessun rimborso!! Ma che cavolo dite?
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Signor Jey,
La Sua recensione è falsa e diffamatoria e danneggia la reputazione di UZO.
Nel nostro sistema non risulta alcun ordine a nome “Jey”, e non ha mai risposto alla richiesta di fornire un numero d’ordine per la verifica.
Dal contenuto del Suo messaggio emerge che la consegna non è avvenuta a causa di un indirizzo errato o incompleto – circostanza della quale è esclusivamente responsabile il cliente, poiché i dati di spedizione vengono inseriti direttamente al momento dell’ordine.
Come chiaramente specificato nei Termini e Condizioni (articolo 6 – Obblighi del cliente):
“Il cliente deve fornire un indirizzo di consegna completo, corretto e valido.
Facciamo affidamento su tali informazioni per garantire la corretta consegna.
Effettuando l’ordine, Lei conferma che l’indirizzo fornito è corretto.”
Se l’indirizzo da Lei inserito era errato o incompleto, il corriere non ha potuto effettuare la consegna, e in tal caso né il venditore né UZO possono essere ritenuti responsabili.
Inoltre, ogni spedizione è tracciabile tramite un numero di tracking, che mostra chiaramente il motivo per cui la consegna non è stata completata.
L’affermazione secondo cui “il pacco non è mai stato spedito” è completamente inventata e contraddetta dai nostri registri interni e dai dati di tracciamento.
Tali dichiarazioni pubbliche costituiscono affermazioni diffamatorie e potenzialmente perseguibili legalmente.
La invitiamo pertanto a fornire direttamente qui, nella Sua recensione, il numero d’ordine, in modo da poter verificare immediatamente la situazione e presentare le prove.
In assenza di tale dato, la recensione verrà considerata infondato, fuorviante e lesiva.
La informiamo che la diffusione di informazioni false che danneggiano la reputazione commerciale può comportare azioni legali e richieste di risarcimento danni.
Asha per il Team UZO
Still no opdate on my order and no way to contact customer service
I placed an order on October 17th, and today is October 21st. I received an initial order confirmation stating that my payment was successful and that the order would be sent to the warehouse for shipment. However, I haven’t received any updates or a shipping confirmation with a tracking number since then.
The delivery was estimated to take 8–13 days, but without any update or way to track the order, it’s difficult to know when to expect it. What’s even more frustrating is that I can’t find a phone number or any other way to contact customer service.
I’m writing this review because I really need a response about the status of my order and an estimate of when it will be shipped.
17. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Hello,
thank you for your message.
Please note that our customer support team is fully available at info@uzo.com, where we can assist you directly with your order.
It is completely normal that you received the first confirmation email after placing your order — this confirms that your payment was successful and that your order has been processed and forwarded to the seller for dispatch.
Once your parcel has been shipped, you will receive another email with the shipping confirmation and tracking number.
In most cases, sellers are able to dispatch orders within 24 hours after payment. However, they have the right to ship the order within 14 calendar days at the latest.
If the order is not shipped within this period, it will be automatically cancelled by the system and the payment will be refunded within 14 days.
All information regarding order processing and delivery times is clearly stated on our website.
If you would like to get more detailed information about the status of your order, please contact us at info@uzo.com, or simply provide your order number here, and we will reach out to you directly.
Thank you for your patience and understanding.
Best regards,
Asha – Team UZO
Avoid
It took more than 3 weeks while I paid for the express delivery 4-11 days to receive my package. I ordered a costume for my son that finally arrived (after the party) and the quality is so poor. Very disappointed!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Dear Customer,
Your review is unsubstantiated, as you have not provided any order details, despite being invited via Trustpilot to share this information so we could verify your case.
Without these details, it is impossible to confirm that you actually placed an order with us or to review the specific circumstances.
As a general clarification:
– Sellers have up to 14 calendar days from the date of payment to ship the order.
– Express delivery means 4–11 business days from the date of dispatch, not from the order date.
“Business days” refer to Monday through Friday, excluding weekends and public holidays.
Within these timeframes, the entire process can naturally take up to three weeks, which is still fully compliant with the stated delivery terms.
If you were dissatisfied with the product quality, the correct procedure would have been to contact our customer service at info@uzo.com, where we always assist customers with returns or product complaints.
Trustpilot, however, is not a support channel but a feedback platform — and in this case, your statement, provided without any verifiable evidence, unfairly damages the reputation of a company that follows clear and transparent procedures.
— Asha for the UZO Team
Wäre würde nicht geliefert aber schon…
Wäre würde nicht geliefert aber schon bezahlt
Ich stelle daher heute ein Strafantrag bei der Polizei wegen Betrug
Finger weg von diesem Shop!!!
18. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Sehr geehrter Herr Bernd Dörrer,
Ihre Aussage ist unwahr und steht in keinerlei Zusammenhang mit dem tatsächlichen Verlauf Ihrer Bestellung.
Laut unseren Aufzeichnungen wurde Ihre Bestellung am 2. Oktober 2025 aufgegeben.
Der Verkäufer hat die Sendung jedoch nicht innerhalb der vorgesehenen Frist von 14 Kalendertagen versendet, weshalb die Bestellung automatisch vom System storniert wurde.
Ihre Zahlung wurde umgehend über die ursprüngliche Zahlungsmethode zurückerstattet.
Damit ist der Vorgang vollständig abgeschlossen - es liegt weder ein Schaden noch ein Fehlverhalten seitens UZO vor.
Ihre Behauptung, die Ware sei „nicht geliefert, aber bereits bezahlt“ und das Geld nicht zurückerstattet worden, ist daher falsch und irreführend.
Alle Transaktionen sind automatisch dokumentiert und jederzeit nachvollziehbar.
Wir empfehlen Ihnen, sich künftig zunächst an unseren Kundendienst unter info@uzo.com zu wenden, wo Ihnen die Situation umgehend erklärt worden wäre, anstatt unwahre und rufschädigende Aussagen öffentlich zu verbreiten.
In diesem Fall ist Ihre Rezension völlig unbegründet und für den tatsächlichen Bestellverlauf irrelevant.
Asha für das UZO-Team
Shipping lies
Made and order on 3 of oktober picking the express shipping said 4-11 days here the 17 in not even close to getting my order. I wrote to customer support about at least refunding my ekstra shipping cost but no.
So dont use they lies about shipping. Will make and update on this when and if i get my products.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Dear Christian,
Thank you for your message. Unfortunately, we are unable to locate your order in our system, as the username “Christian” does not match any existing customer account and no order number was provided.
If you could share your order reference, we would be happy to verify all the details and give you precise information about your shipment.
We would, however, like to clarify how our shipping timelines work, as this seems to be a simple misunderstanding of the delivery schedule.
Each seller on UZO has up to 14 calendar days from the date of payment to dispatch an order.
The delivery time only starts counting once the order has been shipped.
For express shipping, the delivery timeframe is 4–11 business days -> business days meaning Monday to Friday, excluding weekends and public holidays.
This means that if your order was dispatched a few days after being placed, it is still well within the standard delivery window.
We’re sorry for any confusion caused, we never mislead customers about shipping times.
All delivery information is clearly stated on the product page and throughout the checkout process.
Once you share your order number, we can check the exact status and confirm that everything is proceeding normally.
Kind regards,
Asha for the UZO Team
Missleading advertisement
Pretty missleading with the order, "order now and will be shipped next day" yet been 4 days already, ive sent a request for refund due missleading advertisement, and please don't come the seller has 14 days to pack the item while ya'll had advertisement for next day sending it out, so if u want to get a item fast i do not suggest u making any purchases from this website
As u can see misleading advertisement, baiting people with a "quick" yet when in fact it aint the truth website is even slower than tenu or alibaba or any website, so if u got time to wait 1-2 weeks for dispatch then yah UZO is for u but if u want it be handled in first few days don't order from UZO
12. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Hello,
we would like to clarify that all information regarding processing and shipping times is transparently displayed on our website before completing any order.
The statement “order now – ships the next day” refers to the start of the processing phase, not necessarily the physical dispatch, which takes place within 24 hours to 14 days, as clearly stated in our terms and conditions accepted at checkout.
We’re sorry if this caused any misunderstanding, but our communication fully complies with transparent and fair advertising practices.
Your refund request will of course be reviewed and processed according to our standard procedure.
Kind regards,
Asha for the UZO Team
commande passée le 11 octobre
commande passée le 11 octobre, et le numéro de commande 1508201667
je n’arrive pas à me connecter à mon compte pour voir l’avancée de mon suivi
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Bonjour,
sous le numéro de commande 1508201667, nous confirmons qu’il existe bien une commande en cours, actuellement en phase de préparation.
Dès qu’elle sera expédiée, vous recevrez automatiquement un e-mail de confirmation avec le lien de suivi.
Nous constatons toutefois que l’adresse e-mail utilisée pour la commande ne correspond pas à celle depuis laquelle vous nous avez contactés, ce qui explique les difficultés de connexion à votre compte.
Tout est néanmoins en ordre du côté de notre système, et la commande suit son cours normalement.
Merci pour votre patience et votre compréhension.
Cordialement,
Asha pour l’équipe UZO
L’abuso del consumatore
È il servizio più scandalosamente abusante che abbia mai visto in vita mia. Ordine effettuato con richiesta di spedizione espressa il 13 agosto, sarebbe dovuto arrivare tra i 4 e gli 11 giorni lavorativi. Dopo un giorno mi comunicano che non è possibile procedere con la spedizione espressa, mi chiedono se acconsento alla spedizione ordinaria, con tempi di consegna tra gli 11 e i 34 giorni. Non ricevo alcun rimborso per il sovrapprezzo pagato per la spedizione espressa. Dopo due mesi e due giorni il pacco non è arrivato, non ho ottenuto alcun rimborso e non ho notizie diverse da “stiamo monitorando la situazione del tuo pacco”. Vi sto per segnalare all’Agcm. Sconsiglio vivamente qualsiasi genere di acquisto su questa piattaforma.
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Buongiorno,
ci dispiace sinceramente per la situazione descritta. Dopo aver verificato, vediamo che il caso è già stato gestito dal nostro servizio clienti, il quale Le ha spiegato la situazione e Le ha chiesto conferma per procedere con la spedizione standard, come da Sua approvazione.
Tutte le informazioni relative ai tempi di consegna e alle condizioni di spedizione Le sono state comunicate in modo trasparente tramite e-mail.
Desideriamo assicurarLa che il supplemento per la spedizione express viene sempre rimborsato automaticamente nei casi in cui non sia possibile effettuarla. Se avesse bisogno del documento di conferma del rimborso, può scriverci a info@uzo.com
e Le verrà fornito immediatamente.
Ci dispiace per il disagio e La ringraziamo per la comprensione.
Cordiali saluti,
Asha per il Team UZO
Ho pagato per la spedizione express…
Ho pagato per la spedizione express (4-11 giorni) ne sono passati 24 e del pacco neanche l'ombra. Scrivi e ti dicono che se prima non ricevi la merce non puoi fare nessun reclamo. Pessima esperienza.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Buongiorno, Sig.ra D'aleo,
desidero rispondere alla Sua recensione riguardante l’ordine UZIT-1865076935.
L’ordine è stato effettuato il 22 settembre 2025 e spedito il 29 settembre 2025, nel pieno rispetto delle nostre condizioni, che prevedono un tempo di invio compreso tra 24 ore e un massimo di 14 giorni.
Per quanto riguarda la spedizione express, sul nostro sito è indicato che la consegna avviene entro 4–12 giorni lavorativi dalla data di spedizione.
Il Suo pacco è stato ritirato dal corriere il 1° ottobre 2025 e consegnato il 15 ottobre 2025, dunque nei tempi previsti per la spedizione express (11 giorni lavorativi).
Desideriamo sottolineare che, una volta affidata la spedizione al corriere, non possiamo più intervenire sui tempi di transito, che possono variare per ragioni logistiche indipendenti dalla nostra volontà.
Comprendiamo che l’attesa possa risultare spiacevole e ci dispiace se la consegna è sembrata in ritardo.
La ringraziamo per la comprensione e per il Suo feedback.
Cordiali saluti,
Asha per il Team UZO
Ik heb jas besteld nog niet ontvangen!
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Goedemiddag,
Het spijt ons te horen dat het pakket nog niet is aangekomen. Onder de naam “Mara” kunnen wij helaas geen bestelling in ons systeem terugvinden, dus het is onduidelijk of deze beoordeling betrekking heeft op een daadwerkelijke aankoop bij ons.
Als u een geldige bestelling heeft en een probleem met de levering, neem dan alstublieft contact op met info@uzo.com
, zodat ons team de situatie correct kan onderzoeken en u kan helpen.
Een beoordeling op deze manier is misleidend en stelt ons niet in staat de zaak op te lossen. Voor een correcte afhandeling moeten alle claims via de officiële supportkanalen worden ingediend.
Met vriendelijke groet,
Asha – UZO team
A parte il ritardo della consegna
A parte il ritardo della consegna, le carte pokemon acquistate sono false.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Buongiorno,
Ci dispiace per l’inconveniente. Tutti i problemi relativi alla consegna devono essere gestiti tramite il supporto info@uzo.com La invitiamo a contattarci lì e faremo in modo di assisterla e risolvere la situazione nel miglior modo possibile.
Ci scusiamo per qualsiasi disagio arrecato e restiamo a sua disposizione.
Cordiali saluti,
Asha – Team UZO
Colis non reçu
Commande passée le 29/09, toujours pas reçue! Le suivi de la livraison montre un statut à 5% qui ne bouge pas. Quand vais je recevoir mon colis?? Mail envoyé dimanche pour avoir des infos sur ma commande, toujours pas de réponse.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Bonjour,
Malheureusement, je ne parviens pas à retrouver une commande sous le nom « Ophélie » dans notre système.
Je souhaite également vous informer que les commandes sont expédiées selon les processus standard du vendeur – généralement dans les 24 heures suivant la confirmation du paiement, et au plus tard dans les 14 jours calendaires. Le délai de livraison dépend du mode d’expédition choisi et de la situation actuelle des transporteurs.
Si vous avez des questions concernant la livraison, veuillez contacter directement le service client à l’adresse info@uzo.com
– ils se feront un plaisir de vous aider.
Merci de votre compréhension.
Cordialement,
Asha – équipe UZO
Brak wysyłki zamówienia zwykle…
Brak wysyłki zamówienia zwykle oszustwo, kłamstwa o problemach z przewoźnikiem i wysyłka. Aktualnie czekam na zwrot pieniędzy, chociaż wątpię że je dostanę
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Dzień dobry,
Pod nazwiskiem „jjjjj“ nie możemy odnaleźć żadnego zamówienia w naszym systemie.
Chcielibyśmy zaznaczyć, że w przypadku anulowania zamówienia lub jeśli sprzedawca z jakiegokolwiek powodu nie wysyła przesyłki, pieniądze są zwracane klientowi zgodnie ze standardowymi zasadami. Standardowy czas przetwarzania zwrotu wynosi 14 dni od uznania reklamacji lub anulowania zamówienia. Staramy się zakończyć ten proces jak najszybciej, ale samo księgowanie środków na konto zależy również od bramki płatniczej i banku klienta, na co niestety nie mamy wpływu.
Prosimy o kontakt z naszym działem obsługi klienta pod adresem info@uzo.com, abyśmy mogli pomóc w sprawie.
Z poważaniem,
Asha – zespół UZO
È UNA TRUFFA
Ho ordinato una custodia per IPhone X è arrivato un pezzo di plastica dal valore di 2 euro insieme ad un portachiavi da sorpresa di uovo di Pasqua .
Dopo varie email e recensioni dopo 1 mese e mezzo non sono riuscito a fare il reso ed avere il rimborso .
25. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Buongiorno,
La informo che la sua reclamazione è stata accettata e che ne è già stato informato. Ulteriori dettagli sono stati inviati al suo indirizzo e-mail tramite il supporto info@uzo.com
La prego di mettersi in contatto con noi tramite quel canale per concordare i prossimi passi e completare la procedura di reso e rimborso.
Grazie per la collaborazione.
Cordiali saluti,
Asha – Team UZO
Terrible servicio y calidad
Terrible servicio, peor producto. Pagando el PEDIDO EXPRESS tardo 26 DÍAS EN LLEGAR. El producto, terrible. La tela parece de piscina, y encima está mal diseñada (literalmente, algunas letras están en modo espejo en uno de los brazos de la sudadera, debería poner Among Us pero parece un mensake críptico). El bolsillo, roto.
Trato de hacer la devolución, me dan un bono para SU TIENDA (sólo del envío express), y, para colmo, para que me devuelvan el dinero tengo que enviar la sudadera a China CUBRIENDO YO LOS GASTOS.
No es que no me guste la sudadera o me haya equivocado de talla, es que es un PRODUCTO BASURA.
Son unos sin vergüenzas. Para esa calidad, compro en Aliexpress por la mitad.
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Hola,
Lamentamos que haya tenido esta experiencia. Sin embargo, no podemos encontrar ningún pedido a nombre de esta persona en nuestro sistema, por lo que no podemos identificar a qué pedido se refiere. Sin esta información, no podemos investigar correctamente ni ofrecer asistencia.
Si tiene un pedido válido, póngase en contacto con nuestro servicio de atención al cliente en info@uzo.com
e indique el número de pedido y cualquier detalle relevante para que podamos revisar la situación y ayudarle a resolver el problema.
Atentamente,
Asha – equipo UZO
Vastaus yritykseltä uzo
Hello,
We are sorry to hear that you were unhappy with your experience. However, your review is very general, and it is unclear which product or order you are referring to. In our system, there is no record of an order under your name, so we cannot confirm that this feedback comes from a genuine customer.
Without specific information or an order number, we are unable to investigate or address any real issues. If you do have a legitimate order and a concern, please contact our customer support with the order details so we can assist you properly. Otherwise, the review cannot be verified as an authentic customer experience.
Sincerely,
Asha – UZO team
I canceled my order because it took too…
I canceled my order because it took too long to send it to me and after 15 days of confirming my order cancelation, I haven't received my refund and nobody is answering my email.
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Hello,
The refund has been processed. Please check your bank account to confirm that the amount has been credited. At the same time, we are sending you an email with a document confirming the completed refund from UZO support.
The standard processing time for refunds is 14 days, although we usually try to complete the process sooner. The Stripe payment gateway notes that it may take 5–10 business days for the amount to appear, which unfortunately we cannot influence.
Best regards,
Asha – UZO team
Plus d'un mois pour un t-shirt?
Plus d'un mois pour un t-shirt?? Sérieusement ?
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Bonjour Monsieur Suchanek,
Nous souhaitons clarifier la situation concernant votre commande, car selon nos registres, tout se déroule de manière parfaitement normale.
La commande a été passée le 20 septembre 2025 et expédiée le 30 septembre 2025, c’est-à-dire dans le délai habituel dont disposent les vendeurs (jusqu’à 14 jours calendaires après le paiement).
Vous avez choisi la livraison gratuite, dont le délai indiqué est de 8 à 13 jours ouvrables à compter de la date d’expédition.
Selon ce calendrier, le colis devrait donc être livré aux alentours du 17 octobre 2025, ce qui signifie que la livraison est toujours dans les délais et qu’il n’y a eu aucun retard.
Depuis la création de la commande, il ne s’est pas encore écoulé un mois, et à peine trois semaines depuis l’expédition, de sorte que l’affirmation « plus d’un mois d’attente » ne correspond tout simplement pas à la réalité.
Nous comprenons que l’attente puisse sembler longue, mais le délai de livraison se calcule à partir de la date d’expédition, et non de la date de commande.
Toutes les informations concernant l’acheminement du colis, y compris le lien de suivi, sont envoyées automatiquement par e-mail après l’expédition.
Votre commande est donc en cours de livraison, et il n’y a aucune raison de s’inquiéter – tout se déroule conformément aux conditions annoncées.
Cordialement,
Asha pour l’équipe UZO
How ridiculous
How ridiculous! I ordered an item on Thursday, October 2nd, and here we are on October 8th — I still haven’t received any shipping confirmation. When I write to customer service, I get an automatic reply saying that the seller has 14 days to ship the item, and after that, delivery takes between 4–11 business days.
This, despite the fact that on their website it clearly says “in stock — ships immediately.” Two rather contradictory explanations, to say the least. Absolutely no help from them whatsoever — luckily, it didn’t cost a fortune.
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä uzo
Dear Ms. Boerve-Joergensen,
We understand your concern and would like to clarify the situation regarding your order and shipping process.
Your order was placed on October 2nd, 2025, which means it is still well within the normal handling timeframe.
As explained on our website, sellers on UZO have up to 14 calendar days from the payment date to prepare and ship each order. This is the standard time allowed for processing and packaging before dispatch.
Regarding the note “In stock – ships immediately”, this refers to product availability, confirming that the item is physically in stock and ready for processing.
It does not mean that every order leaves the warehouse the same day — the dispatch time depends on the seller’s preparation schedule and the shipping method selected.
When visiting the product page, the detailed information clearly states:
“The fastest delivery option available at checkout is 4–11 business days. In 99% of cases, parcels arrive within this timeframe. In exceptional situations, we reserve the right to extend the delivery time, while keeping the customer informed of the shipment status.”
After you contacted our customer service, our colleague replied to provide a full explanation of these timeframes, including the 14-day dispatch window and 4–11 business days for delivery after shipment.
This message was meant to give you accurate and transparent information — not an automatic response.
Please rest assured that your order is proceeding normally and will be shipped within the expected time window.
If, for any reason, it is not dispatched within the 14-day period, it will be automatically cancelled and fully refunded.
We understand that waiting can be frustrating, but your order is on schedule and there has been no delay or issue.
Once your package is shipped and received, we would truly appreciate if you could reconsider your 1-star rating to reflect your complete experience with UZO.
Kind regards,
Asha for the UZO Team
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