Took my money and scooted away. Signed up on May 15th, still have not received scooter, but money was immediately taken from debit. Customer service is not helpful just get runaround about shi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily.... Näytä lisää
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Yhteystiedot
1040 22nd Ave, 94606, Oakland, Yhdysvallat
- help@unagiscooters.com
- unagiscooters.com
3,0
Keskitasoinen
468 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Unagi Scooters
We apologize for the inconvenience! If your scooter isn’t working, please reach out to our support team by emailing help@unagiscooters.com. We’re here to help and will ensure your issue is addressed as quickly as possible.
Can not use it ever since I got the…
Can not use it ever since I got the scooter. E3 (error message) shows.
No customer support available (only AI!
How can I get started?
9. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
We saw your email address through Trustpilot and have forwarded your concerns to our support team. Someone will reach out to you shortly to address the issue with your scooter. Thank you for your patience, and we apologize for the inconvenience.
Trying to cancel my subscription is taking way too long.
It's been days since I've requested to cancel my subscription. I still have not received a shipping label email. There is no way to call or contact the company directly. I've filled out a form that supposedly send a message about this. Still no response. The only way to talk to them is through a chatbot. This is very frusturating. At this point if I get charged for going over to the next month I'm going to dispute it with my credit card company cause this is getting a bit ridiculous.
11. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
We’ve noted your email address from your Trustpilot review and have escalated your request to our support team to ensure a shipping label is sent to you promptly. We understand the urgency and appreciate your patience as we work to resolve this. You should expect a response shortly. Thank you for bringing this to our attention.
Bad consumerservice is key problem
Bad consumerservice is key problem. Also It wasn't delivered in three days at all. I waited for half a month to deliver the goods. I was very disappointed because of the late delivery. And the customer service response was not timely, which also led to the loss of customers.
7. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
We’re sorry to hear about your experience with the delivery and customer service response times. We understand how important timely delivery is and we are continually working to improve our logistics and customer service to better meet our customers’ expectations. We appreciate your feedback as it helps us identify areas where we can improve. If there’s anything more we can do to assist you, please let us know.
I have been enjoying my rental scooter
I have been enjoying my rental scooter! It’s light, it reaches a healthy speed, it’s quiet.
Even though I don’t take it for very long rides, it’s a good option for me to take to my workout classes, grocery shopping, etc.
23. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
That’s fantastic to hear! It sounds like your scooter is fitting beautifully into your lifestyle, making those quick trips more convenient and enjoyable. If you ever have questions or need support, don’t hesitate to reach out. Enjoy zipping around to your workouts and errands!
Vastaus yritykseltä Unagi Scooters
I’m sorry to hear you didn’t receive the expected discount. It’s important to address this quickly. I recommend reaching out directly to Unagi’s customer support through their website’s chat feature for the fastest resolution. They can help ensure any promotions you were eligible for are applied correctly to your account. https://unagiscooters.com/pages/customer-service/
Build to last. I LOVE this scooter!!
The Unagi scooter is an absolute game changer for anyone looking for a scooter. Having used mine for over five years, I can confidently say it’s built to last. The scooter runs as smoothly today as it did on day one. It’s not just practical but also a real head-turner—people constantly stop to ask about it. Truly an amazing investment. I can't say enough good things about it. Get one. :)
14. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
That’s wonderful to hear! It sounds like your Unagi scooter has truly enhanced your commuting experience and stood the test of time. Thank you for sharing your positive feedback and for being a long-time supporter of Unagi. Enjoy many more miles of smooth rides!
Company needs better customer service
Scooter arrived in wrong color and had substantial scratches and scuffs on it. Customer service basically non-existent. I've emailed and got a response several days after. Still unclear on terms of promotion for the 2 Free Months, when will it take effect?
5. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
If you believe you are owed free months from a promotional offer or there are discrepancies in your billing, please reach out directly to support at help@unagiscooters.com. Our team will ensure any issues are resolved promptly.
Worthless, Inconvenient Experience
The scooter I ordered shut down on a full battery multiple times. Once was in the middle of a ride and I had to push it back home in 100+ degrees. The subscriber option only partially refunds you. To pay for something I wasn’t able to use and that caused me money as well as an inconvenience is disappointing to say something more appropriate than what I’d like to say. Customer support isn’t very resoi
2. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
I’m sorry to hear about the issues you’ve encountered with your scooter, especially in such challenging conditions. If the scooter shut down unexpectedly, it could be a safety concern that needs immediate attention. Please reach out directly to our support team via the chatbot on our website, and they can escalate your case to ensure it’s addressed promptly. If you’ve already been in touch but haven’t received the support you need, I can pass on your details to our customer service team to get you the assistance required. Your satisfaction and safety are our top priorities.
Scooter took forever to get delivered
Scooter took forever to get delivered. Quality of the scooter compared to Bird and Apollo is subpar. No suspension, bumpy ride, slow, could not figure out how to boost speed to 20mph.
3. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
I’m sorry to hear about your experience with the delivery time and the ride quality. Unagi scooters are designed with portability and urban commuting in mind, focusing on being lightweight and compact rather than on high suspension. The standard speed is set to comply with general safety regulations, but it is possible to unlock a higher speed under specific conditions and where it’s legally permissible.
To unlock the maximum speed of 20 mph on your Unagi scooter, please follow these steps:
1. Make sure the scooter is powered on.
2. Press and hold both the brake and throttle simultaneously.
4. Press the power button 10 times quickly.
You should hear a beep indicating that the scooter is now set to the higher speed mode.
I’ve reached out multiple times because…
I’ve reached out multiple times because I’m having trouble unlocking the scooter and no one has responded. I’m almost halfway through my first month and haven’t been able to use the scooter nor have I received any help.
9. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
We’ve seen your message on Trustpilot and have escalated the issue internally. Someone from our support team will be reaching out to you as soon as possible today to help resolve the problem with unlocking your scooter. Thank you for your patience, and we appreciate you bringing this to our attention.
This company really cares.
This company really cares. I've got a Voyager, and it is by far the best combination of fast and light on the market right now. Range is excellent, and the app is pretty much the highlight of the experience (very Apple-like). I like not having to worry about my tires puncturing, and I've never had trouble getting ahold of customer service. Scrolled through some of the reviews here, and I've always gotten a response, by email, within a couple hours. They even sent me ad-hoc parts at no charge when I asked. If there's one improvement I hope for the next generation of scooter its that they add a built in mount for my phone on the scooter. After all, I can keep up with friends that are on bikes, but I don't like having to stop to pull out my phone for directions. I will be keeping my Voyager for sure, and will probably grab another one for my wife.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for sharing your positive experience with the Unagi Voyager! We’re thrilled to hear that you’re enjoying the scooter and finding the app to be a highlight of your rides. Your suggestion about a built-in phone mount is a fantastic idea, and we appreciate the feedback for future improvements. We’re glad our customer service has met your expectations, and we look forward to continuing to support your commuting needs. Enjoy your rides, and we hope your wife loves her Voyager just as much when the time comes!
This company really sat down and…
This company really sat down and thought about everything, this scooter it durable yet lightweight, easy to use and most importantly it's affordable thank you so much Unagi
2. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
It’s wonderful to hear that you’re enjoying your Unagi scooter! We’re glad that the balance of durability, lightweight design, ease of use, and affordability meets your expectations. Thank you for choosing Unagi, and we appreciate your kind words. Enjoy your rides!
I have been writing emails from a month…
I have been writing emails from a month and no one responds to them now. And the chat option on the website is really bad as there is no live agent and chatbot isn't good enough to provide such resolutions. If such services persist I'll be obligated to take a legal action.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We truly apologize for the inconvenience you’ve faced. Please know that we do have a team of real support agents dedicated to helping our customers, and we answer all queries in the order they are received. To ensure your issue is addressed promptly, we are requesting your email via Trustpilot to escalate your case internally. Thank you for your patience, and we’re committed to resolving your concerns as swiftly as possible.
Broken charger/device, no response
Only had scooter for a few days. Stopped working while riding, I think the handle bar does disconnected from the shaft cord. Also the charger is faulty and broken, won’t charge. Sent 2 emails. No one has responded to me from Unagi.
29. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
We’re sorry to hear about the issues you’ve encountered with your scooter and the challenges in reaching our support team. We are committed to resolving these matters swiftly. Our customer support team is currently experiencing a high volume of inquiries, but we are working diligently to respond to all messages. We will prioritize your request and ensure that you receive the necessary assistance, including checking your charger and handlebar connection. Please expect a response shortly, and thank you for your patience.
Nonexistent customer service!
Been trying to contact Unagi for a replacement battery but there's no way to contact them ☹️
6. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
I’m currently requesting further information and your email via Trustpilot so that I can escalate the issue to my team. We want to ensure this gets resolved promptly. Thank you for your patience, and I’m here to help with any further questions or concerns you might have.
Scooter took longer then expected but…
Scooter took longer then expected but performance speaks volume
28. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
Thank you for your patience, and I’m glad to hear that the performance of your scooter has made a positive impression! If you have any further feedback or need assistance, feel free to reach out. Enjoy your rides!
Terrible company
Terrible company. Their app doesn't work, and there is no one to speak to. They dont reply.
The scooter itself malfunctions. I really would not recommend
Update:
Though unagi was expeditious to respond to my trustpilot post, they have not responded to my multiple emails.
Don't take their post as good customer service. It's just them quickly trying to put out a fire
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
I’m really sorry to hear about your experience. We’re constantly working to improve our app and services. I’ve passed your feedback to our team, and we’re committed to resolving these issues promptly. Please use the chat bot on our website for immediate assistance, and we’ll make sure to address your concerns. Thank you for your patience.
Scooters badly built, no rea customer service, slow, no shock absorb
Scooters are not well built. They tend to only last 300-500 miles until things really start to break apart.
The speed used to go 20mph when unlocked but after the recent firmware update. It's stuck 16 at most and auto brakes when you go down hill to keep it under 16mph.
I do not recommend buying it refurbished either.
Considering the price range of the scooters. I would expect greater quality. The scooter I use from Unagi is the Voyager (the successor to Model One)
It costs me $84/monthly
$10 more because I opted for using brand new scooter.
And $5 for theft insurance.
Customer service is very tedious and slow. It's all AI based. No more phone calls. The only way to reach a customer service representative is through email.
And even that's not easy to find their information. The customer service is also not really good. They closed a ticket of mine without fully answering a question about the firmware I had about them.
The cost to buy a Model One Voyager is $1490.
Honestly not worth it.
There are plenty of scooters with similar to better features that I've found and am going to switch to. For a fraction of the price. I've seen scooter around $500 out perform this one.
The tires are pnuematic? So are many other scooters.
This scooter doesn't have any shock absorbers so you feel all of the road and it's not good for non smooth roads. The only decent thing is the 1000W power and acceleration. But even that's pretty mid, especially for the pride range. plus all that acceleration only to get limited to 16mph. Ok.
The horn is pretty trash too. It's so quiet and weak. In the span of my subscription time so far. Which is about 2 years. I've received about 7 scooters. One replacement arrived dead on arrival. And some one fell apart while using it around the 500mi mark
Another only lasted 300 ish miles and the breaks started giving out.
And the last one I'm replacing because the handle bar and the base board junction became loose and causes the wheel to be unaligned, making it dangerous to operate. (it's been 5 days since I opened a ticket for a replacement via email. Still no update. No tracking# and the status on the replacement is still unshipped. )
I strongly do not recommend this company and I would never buy these scooters brand new.
5. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
I’m truly sorry to hear about the issues you’ve encountered with your scooter and the service you received. It sounds frustrating, especially with the problems persisting across multiple replacements. We take your feedback seriously as it helps us improve our products and customer service. For immediate assistance or to follow up on your ticket, please use our chat bot on the website, which can escalate matters to ensure a quicker resolution. We are committed to addressing these issues and improving your experience. Thank you for sharing your detailed feedback.
It’s a no for me
It’s a no for me. I got the 80dollar scooter for the upgrade. I didn’t read the fine print, found out the scooter is 20KM and not Mph. So it’s slower than your average biker. Also I hit a small bump and the thing is t turning on. Writhing 3-4 days of riding it. Not worth it.
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
To clarify, the top speed of our scooters is 20 mph, which can be fully unlocked through the settings. To unlock the top speed, hold the gas and brake simultaneously, then press the power button 10 times until you hear a beep. This will activate the higher speed mode on your scooter. If you encounter any further issues or have questions, please reach out through our website chat for assistance.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.