Took my money and scooted away. Signed up on May 15th, still have not received scooter, but money was immediately taken from debit. Customer service is not helpful just get runaround about shi... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily.... Näytä lisää
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... Näytä lisää
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At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Yhteystiedot
1040 22nd Ave, 94606, Oakland, Yhdysvallat
- help@unagiscooters.com
- unagiscooters.com
3,0
Keskitasoinen
468 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 27 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
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Unagi scooter is a scooter that gets around in in minutes compared to having a car tht needs gas to support yourself a smooth
I like how it rides
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Absolutely! Unagi scooters provide a swift and smooth alternative to cars, allowing you to zip around effortlessly without worrying about gas or parking. They’re a convenient and eco-friendly way to enhance your daily commute or just explore your city. Enjoy the ride!
First Time Experience with the Unagi Scooter
I finally received my new Unagi Voyager Scooter app via email, and rode it my for the first time yesterday after impatiently waiting for a while to receive it The app works well, the Scooter nice. The handle bars are a little wobbly, and very short in height (measures to my stomach), but I can still enjoying it. And I am still having trouble figuring out how to change the speed modes.
2. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
Thank you for your patience while we addressed the issue with our app on Google Play. I’m pleased to inform you that the Unagi app is now available again on Google Play. Please check again at your convenience to download it so you can start enjoying your Unagi Scooter.
If you encounter any further difficulties or have additional questions, our chat support on the website is ready to assist you. Thank you for choosing Unagi and we hope you enjoy your ride!
Customer service at its best
So I signed up to rent a unagi voyager. But it's been almost a week and still no shipment. But if I want it faster coz they're low on refurbished ones I have to order a brand new one. So I did but the problem was I ordered a latte on refurbished one. So I thought it's gonna carry that order out. Nope I received a mist green one. So complained and c/s will be sending me a brand new latte and send my mist green back. Now tell me is that good customer service or what?
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
It sounds like Unagi is working hard to make things right for you! Even though there was a mix-up with the color, it’s great to hear that customer service responded quickly and is sending you the exact model and color you originally wanted. Plus, getting a brand new latte Voyager sounds like a win! If you have any further concerns, it seems like their team is on top of it, and you’ll be riding in style soon enough!
This company “Unagi”
This company, Unagi, asks for a review and to refer them to my friends… to spread the word… I’m a college student and I am a part of a community where word gets around. Unfortunately for Unagi, I’ve had nothing but negative feedback about them… each month the company gives me a credit due too many inconveniences —like for 1) when I got my scooter the battery was faulty, causing me to be stranded and lugging around a heavy scooter. 2) Firmware update causing the e-scooter functions to not work as Unagi has promised and advertises. 3) Customer service is just not there. I’ve reach out many times to Ungai in regard to this issue with the scooters function and they seem to not want to communicate or be transparent about issues.
This company advertises that this scooter will make your life easier by efficient transportation so you won’t have to worry. However, since I’ve had this scooter, I can say, my life has been more inconvenienced and I find myself worrying more. If this company isn’t able to be honest, transparent, and uphold what they advise and promise, then they need to go or do better!!
_____
October 4th, 2024
They have fixed this issue with the scooter speed... BUT still doesn't excuse their lake of communication and transparency. There is no other company like Unagi when it comes to the quality and efficiency, that's why it made me upset when they were falling back on their promise... however, today they are writing their wrongs, and I look forward to the promise set forth as this commenter has stated. Thank you!
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We sincerely apologize for the challenges you’ve faced with your Unagi experience. It’s clear that we’ve fallen short of our promise to provide reliable, convenient transportation, and for that, we deeply regret the inconveniences caused.
Following the recent Unagi app update (v1.06), we encountered a bug that restricted Voyager scooters to a top speed of 15 mph, instead of the intended 20 mph. We’re pleased to inform you that as of October 2, 2024, the issue has been resolved with the release of app version 1.07, which restores the top-speed unlock feature. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
We understand how important transparency is and are committed to being more responsive and proactive moving forward.
Horrible horrible horrible company
Horrible horrible horrible company - they purposely misrepresented themselves to sell and rent scooters ,.. they out out a firmware update that literally blocked the ability to go full speed . It took the speed from 20mph to 15mph. They still promote a 20mph speed it now that is a lie . Many many angry customers And the only reply is that they “are working on it “- it’s been over 3 weeks now and zero resolution- I believe it was their intention to do this on purpose and now they are stringing people along. No customer service phone number to call. No phone number at all,.. Al you can do is send an email in which they never reply ,.. stay far far away from this company and DO NOT pay them a single dollar until they fix this issue- I also recommend if you are renting a scooter from them currently , to block your credit card from allowing any more monthly charges to take place until this is fixed.
12. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We understand your frustration, and we apologize for the inconvenience caused by the recent firmware update. Our team is aware of the issue, and we’ve been working diligently to resolve it as quickly as possible.
Following the recent Unagi app update (v1.06), we encountered a bug that restricted Voyager scooters to a top speed of 15 mph, instead of the intended 20 mph. We’re pleased to inform you that as of October 2, 2024, the issue has been resolved with the release of app version 1.07, which restores the top-speed unlock feature. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue.
The Best Scooter Rental Around
This Scooter is amazing I never thought it would be as durable and easy to ride gives you options for speed and levels of beginner and advanced it's got great lighting at night it's definitely the best scooter I have ever ridden
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for sharing such a glowing review! We’re thrilled to hear that you’re loving the durability, ease of use, and versatility of your Unagi scooter. It’s great to know that the lighting and speed options have enhanced your experience, whether you’re cruising as a beginner or advanced rider. Enjoy every ride! 🚀
Love my e-scooter
Love my e-scooter! I haven’t had any issues with my scooter thus far. It’s made commuting to work super fun and convenient. I take my scooter into the office, so I don’t need to worry about locking it outside.
3. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thanks for sharing your experience! We’re so glad to hear your Unagi scooter has made commuting to work more fun and convenient. The portability really is a game-changer, especially when you can bring it inside and not worry about locking it up. Keep enjoying the ride! 🚀
Good service and repair but did not…
Good service and repair but did not honor summer promotion reduction in rental rate that was granted by their support personnel
15. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for your feedback. We’re glad to hear you’re satisfied with our service and repairs. We apologize for any confusion regarding the summer promotion. Please provide us with your email or further details, and we’ll be happy to look into this and ensure it’s resolved for you.
My charger was bad out of the box and…
My charger was bad out of the box and took three weeks to arrive. The deposit so dropped 30$ in the last
Week.
25. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
I’m sorry to hear about the delay with your charger and the deposit change. That definitely shouldn’t have happened, and we appreciate your patience. If you haven’t already, please reach out to our support team so we can assist with your concerns. Let me know if you’d like help escalating this issue!
Pretty good scooter poor packaging
So the box was destroyed when it came to me but came in time as said, the scooters pretty good only complaint is the battery kinda sucks
25. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
Thanks for your feedback! We’re happy you’re enjoying your scooter, despite the battery issue. If you’re looking for an upgrade, consider switching to the Model One Voyager—it has a longer battery life and might be the perfect fit for your needs! Feel free to reach out to our support team for more details on upgrading.
sent me the wrong color scooter and…
sent me the wrong color scooter and scooter doesn’t charge email customer service and still haven’t gotten a response after a week
25. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
We’re getting in touch with customer support on your behalf and looking into the matter right now. We’ll make sure you get a response today. Thank you for your patience!
Scooter won’t charge no contact info
We recently received a scooter, refurbished that will not charge, nor will it pair to Bluetooth. We have tried to contact the company but there is no phone number, nor does the chat feature help but is a continuous loop. I’m now paying for a scooter that my son can’t even use because it only came with half a charge and you can’t charge it. Also it will not pair to the app. It’s beyond frustrating because there isn’t even an email feature…so what do I do?
23. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
We’re sorry to hear about your frustrating experience. We understand how disappointing it can be when your scooter isn’t functioning as expected. Please reach out to our support team via the chat bot on our website—it’s the fastest way to get assistance for issues like charging or Bluetooth connectivity. If the bot doesn’t resolve the issue right away, we will escalate the matter internally to ensure a solution is provided.
We appreciate your patience and we’ll make sure to get your scooter up and running, or arrange for a replacement as needed.
DON'T RENT DON'T RENT DON'T RENT
DON'T RENT DON'T RENT DON'T RENT
Its a pretty decent scooter, but customer service do not exist. They don't have a phone number no more, they closed their only store in Manhattan and good luck chasing someone over email ( If you can fine their email on the website) and getting an answer every 2-3 days. So disappointed. I have had my scooter for 4 years now and customer service was the company's strength. So sad and pathetic what they have reached too.
27. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for being a loyal Unagi customer for the past four years. We’re sorry to hear about your recent frustrations with customer service. While it’s true that our Manhattan store has closed and we’ve streamlined our support process, we’re committed to providing quality assistance. The best way to reach us now is through the chat bot on our website, where we aim to address your concerns as quickly as possible.
We understand the shift in our support model has been an adjustment, and we truly appreciate your patience as we work to improve the experience.
Bad experience won’t recommend
I don’t really leave reviews on anything because I don’t care, but this was important to share as scooter never arrived, no phone number provided to call, just an IA answering, it won’t allow me to cancel my subscription and it’s saying that they’ll try to resend it and a fee may be charged. Bad costumer service, I was so excited but now just really disappointed, I won’t even bother to ask a refund because they won’t
25. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how disappointing this situation is. Please know that we’re here to help resolve this issue. While we don’t offer phone support, you can reach out via the chat bot on our website for real-time assistance. If the issue isn’t resolved through the chat bot, a customer service ticket will automatically be created, and our team will follow up to ensure it gets resolved promptly. Thank you for your patience!
I love my scooter
I love my scooter, only problem is one of my screws fell out and now the bar is just wobbly. Other than that 10/10
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thanks for the love! We’re glad you’re enjoying your Unagi scooter. For that wobbly bar, we recommend reaching out to our support team via the chat bot on our website. They can assist you in getting the right replacement screw or other solutions to keep your ride smooth and sturdy. We want you back to a 10/10 experience in no time! 🚀
Completely terrible do not under any circumstances go through this company.
First they told me they sent me a thing saying that I had to do an ID verification and when you open the ID verification it says that if you do not complete the ID verification your scooter will not be mailed to you it will be canceled and you will be refunded. However that is not what happened I never did that ID verification not only did I not do the ID verification and they still went through with the order but they also added a $10 upgrade that I did not ask for monthly. They also on top of all of this sent me a broken scooter that does not even function I haven't even been able to ride the scooter I opened it from the package and as I was pulling it out multiple bolts fell out of the front wheel the front wheel is no longer even attached to the scooter except for by the electronic wiring it's not mechanically put on the scooter at all the o-ring that fell out was wavy instead of being flat long story short is this is ridiculous oh and on top of that not only is it ridiculous I can't even get a hold of them when you call their customer service number there's no answer if you try it after that again after that that is then you will receive a busy line signal. I have no way to return it because I'm not going to pay to return it and then pay a restocking fee and still have my deposit taken out when I didn't do the ID verification and nobody is getting a hold of me. I don't know what to do
19. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
We’re really sorry to hear about the issues you’re facing with your scooter order and customer service experience. That’s not the experience we want anyone to have. Here’s what we can recommend to get this resolved:
1. Contact via Chat Bot: Please reach out to our chat bot on the website for assistance—if the issue isn’t resolved there, a customer service ticket will be created automatically.
2. Broken Scooter: Since you received a scooter that was damaged upon arrival, you should not have to worry about a restocking fee. Just make sure to explain this situation clearly when reaching out to support via chat.
3. Refund & Charges: If you were charged for an upgrade or something else that wasn’t requested, you can bring that up as well. Make sure to detail this when connecting with support, and they should help clear up any incorrect charges.
Your frustration is completely understandable, and we want to make sure this is resolved for you as quickly as possible.
horrible I been waiting days for a…
horrible I been waiting days for a email and no one is responding
26. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process. We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Vastaus yritykseltä Unagi Scooters
I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
Awful customer support
Awful company they won’t answer my email they shipped just the charger not the scooter it’s an act of God just to get someone to reply to the email need a phone number to contact.
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
I’m really sorry to hear about the delay in getting a response. We understand how frustrating that can be. If you’ve been waiting for an email response, the best next step is to reach out to our chat bot on the website, which can escalate your issue and create a customer service ticket automatically. This should help speed up the process.
We truly appreciate your patience and are committed to resolving this for you as quickly as possible.
It's okay but there's a few things I…
It's okay but there's a few things I wish was better with my Unagi Scooter. Lucky I'm renting cause every year I have to get another scooter. It's doesn't ride as smooth as I think it should.
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thanks for sharing your feedback! We’re glad you’re enjoying the flexibility of our rental program, which lets you swap for a new scooter when needed. Our scooters are designed to be lightweight and portable, which can sometimes lead to a bit of a bumpier ride compared to heavier models. If you’re ever experiencing issues, don’t hesitate to reach out to support—we’re always here to help with any repairs or replacements to keep you riding smoothly!
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