Extra Mile Vanlines Arvostelua 181

No transparency and many hidden fees. Extra Mile Vanlines tried to hold my belongings hostage if I didn't agree to the extra fees despite promising a flat moving fee.

Would not recommend this company. Seems like Extramile is a shell company that bids out your job to third party movers. The two guys that moved our stuff seemed to be picking up odd jobs on the side, they were rough with our stuff, broke one of our dresser legs; it was all around not good. Don’t even get me started on pricing. Starts at a reasonable level until they come to actually move the stuff, then the price increases like 4 times.

Actually ZERO stars!! A scam from the first call!! Matthew Clark is so friendly and then you never hear from him again!! DO NOT use this company! We were give a quote and a scheduled day for moving …when they got there ( four days later) the price OVER doubled !!! Very unfair, dishonest, people!!

My experience mirrored the other poor reviews. I was quoted a low price 2 1/2 months before my move and 2 days before the move, Taylor called to do a video walk through. I agreed to an increase in the fee (I did have more than I originally had estimated) and paid additional deposit. She assured me the price would not increase again and to call her if movers tried to increase the fee. However, by the time the movers decided to increase the fee; they tried for $6000, got it "down" to $4000, they had half of my belongings on the truck and would not let me remove them (extortion), it was 8:30 PM and Taylor was nowhere to be found. The movers did a video walk through when they arrived at 4pm (!!!), but did not raise the fee increase issue, until they were in the position of power. I beleive they started the job late (they were scheduled to arrive 12-4pm), so I would be too tired to fight back when extorted for more money.

Extra Mile also promised 3/4 people, then 3, but only 2 showed up; one doing most of the work.

Price doubled to $4850, originally $2760 (after the increase I agreed to).

Move started at 5:30PM, by the time the driver left to get packing blankets (unprepared), stopped for 1 hour at 8:30-9:30 pm while I "negotiated" the fee with their dispatcher and finally left for a 3 hour drive to my new home at 11:30 PM. Off loading began at 3 AM and contined to 6AM. An awful all day and night experience ending in extortion. Extra Mile used a shoddy company (Secure Movers, with a questionable DOT number) who just changed their name 5 months ago. They are all in violation of DOT laws and extort their customers. DO NOT USE THIS COMPANY!

HUGE SCAM! They called with an amazing price. I asked the sales person, Scott, several times, if his estimates were off (he suggested the truck size, amount of boxes and everything else in regards to our move) what would happen. He said it is never a major increase and someone would call in 24 hours to go over every item and assure we had the right pricing. I get a call in 2 hours, they say everything is booked and we will go over every item before the move and not to worry. I again asked what happens if the number of boxes is completely off? Nothing, we are straightforward pricing. TWO DAYS BEFORE THE MOVE: Taylor calls, via video, and wants to see every item we are moving, every single detail. She more than triples the price, and says there is nothing she can do. I ask for a refund, she says she can't because we had to cancel within in 48 hours of booking. She refuses to acknowledge her company outright lied. I ask for someone above her to get my refund back, she won't get me anyone. She can't give me a coherent answer on why she is more than tripling the price. THIS IS THE WORST COMPANY I HAVE EVER ENCOUNTERED. STAY FAR FAR AWAY! Staff are terrible, price is an outright lie, and I don't know how anyone who works for this company sleeps at night knowing what they are doing to families on a daily basis.

These guys are straight SCAM artist. They just switch names to Fast Vanlines. Make sure you floor them with reviews to expose them. Their U.S.D.O.T No: 4381470. Same Scam new name. The DOT number is the same.

This was an extremely disappointing experience from start to finish. The final cost of the move ended up being almost double the original quote, which felt very misleading and frustrating. A quote should be reasonably close to the final price, not something that suddenly jumps to nearly twice the amount.

On top of the pricing issue, the behavior from both the owner and one of the employees was completely unacceptable. They were rude, hostile, and very unprofessional when questions or concerns were raised. Instead of trying to help resolve the situation, the interaction quickly became uncomfortable and confrontational.

Moving is already stressful, and hiring professionals is supposed to make the process easier. Unfortunately, the lack of professionalism, poor communication, and the aggressive attitude from the owner and staff made the situation much worse.

Between the inaccurate quote, the way customers are treated, and the overall experience, I would strongly recommend people look for a different moving company. I would never use this moving company again! Also if you do more research on this moving company you will see multiple negative reviews! Do not go through this company and their false quotes!

Company isn’t reliable. It’s my fault I didn’t do research before making a $300 deposit. I never received my 72 hour call to let me know my moving time. I had to call them. The day before I was scheduled to move once again they never contacted me. Once I was able to reach someone I had 2 people from the same company tell me 2 different moving dates. Long story short I had a bad gut feeling so I decided to cancel even though id lose my deposit. I told them to cancel. After cancelling I ended up receiving a text saying they could move me now at 6:30 pm on a Sunday. Very sketchy behavior. A lot of red flags!

STAY AWAY FROM THIS COMPANY. I wish I had done some research before hiring them, but I was in a time crunch. My fault. Initially, I was quoted about $1,400, and was told it's a flat fee. Only after they loaded everything on the van did they tell me the fee had changed to $2,200, and they gave me some nonsense explanation. The stuff was not even a lot. They could have told me before they touched anything that the fee was going to change drastically. The most unethical company I have ever dealt with.

My quote changed to 3 times the original price even after I decided to not take large pieces of furniture. I had been quoted $1487 initially, then did a walk through with QA and my price increased to $2257. Requiring a new deposit. Then on the day of the move the company increased my price again to $4187. DAY OF. Do NOT use this company to move! I never will again. And before the " this is a fake review " My QA was Taylor Moore. Worst company period.

Not fake review!!
Horrible! rude and extremely greedy! He said he has been doing the job for over 40 years and failed to make sure an 18 wheeler would be able to enter the apartment complex all so he could charge me $660 extra to change trucks. I ended up renting a uhal because I was not giving him more money after already paying him $3000!

Used all state pro movers out of Raleigh NC. Promised 4 movers got 2 and 1 did all the work! Late by 4 hours pickup were there until after 12am. Delivered 3 dates late. 12.31 at 11pm. Again 2 drivers but both forced to help. Called local p.d. to mediate. Wouldn't honor zelle as per Extra Mile contract. Demanded cash. Police powerless to help. Frustrating and frustrated!

I had an extremely negative experience with Extra Mile Vanlines.

I was quoted a low “Black Friday” promotional price to book my move. After booking, the company failed to disclose that they were acting as a broker and quietly subcontracted the move to Interstate McKinzie Movers LLC, which I did not learn about until the move was underway.

The operator arrived a full day late, and once my belongings were loaded, the price was suddenly more than doubled through fees that were never disclosed or approved beforehand. When I objected, my household goods were held hostage, and delivery was refused unless I paid the new, inflated charges.

As a result, my wife and our 18-month-old child were forced to sleep on the floor of an empty apartment while our belongings were intentionally withheld. This was an incredibly stressful and unacceptable situation that no family should be put through.

This company engages in:

Bait-and-switch pricing

Undisclosed brokers and operators

Hidden fees and price gouging

Holding customers’ belongings hostage to force payment

I strongly recommend avoiding Extra Mile Vanlines and doing thorough research before trusting them with your move. Had I known what I know now, I would never have booked with them.

If you’re considering this company—proceed with extreme caution.

Failure to Deliver Furniture and Improper Payment Request
Company Name: Fair Rate Movers LLC, and Extra Mile Vanlines

I am writing to address a serious issue regarding my recent move:

On December 23, your team picked up my furniture. I was told delivery would be written to be delivered the following day. I am aware of the miles: delivery days.
On December 27, Jason (phone: 201-240-2803) informed me the truck failed inspection and delivery would be delayed until the following week.
Jason requested full payment to provide a delivery date, despite the agreement stating payment was due upon delivery. I complied and paid in full, but no delivery date was provided.
As of January 2, I have not received my furniture nor any communication.

This is unacceptable and violates the terms of accepting full payment, when payment is supposed to be due when the delivery arrived. This was confirmed with Dereck - Supervisor of Extramile Vanlines. Poor communication with Fair Rate Movers to Extra Mile Vanlines. Kaitlin has been trying to reach them, and hasn't been successful either.

I am requesting:

Immediate delivery of my furniture.
Compensation for the inconvenience and breach of contract.

If I could give 0 stars I would. From the moment they told me that they would have to change my pickup date from Thursday to Saturday I knew it was going to be bad. Never again will I hire movers. I waited 4 days for anyone to even show up and when they did they didn't have space on the truck. Wasted my entire week and lost days of wages. Their inability to communicate properly and not provide me with information regarding a refund of my deposit until the last day stating it was non refundable. The foreman came and loaded 15 boxes and said nothing else would fit and then charged me $300 to offload it since I cancelled. So $1000 lost and no service provided. My patience lost. What a horrible company. Chose another company and stay away from these people.

DO NOT USE THIS COMPANY, YOU WILL REGRET IT!!! I believe any good reviews were fake.
If I could give them a negative 0 , I would. This is not a mover, it is a broker that makes commission off organizing other movers. Our first quote was around $1800. then around$2300. then $3300. First, they didnt have the date right. They hired a truck out of Florida that broke down. They sent a uhaul that wasn't big enough. Finally at 10pm they loaded. They stopped and said, I had used my allowed space and it would be $1700. more. They didnt show up until the next day late. Almost everything I owned was damaged. After I complained, I was ghosted. In the end we spent $4700. to move a 2 bedroom house 2 hours away. This is a predatory company. PLEASE DONT USE THEM !!!! I am sick with regret! They get your money then dissappear .

Terrible just a terrible experience!! Scheduled a move date. They showed up several days later. The people who bought my home couldn’t move in, so I had to pay the new owners for each day after the closing date. When they did show up they were professional hustlers. They were counting steps to the truck, they counted stairs. They then gave me a time limit of three hours. They had me over a barrel. They informed me they don’t take down bunk beds. They ask you to pay tip at the very beginning, I know why now. I was quoted $1200 to move a couch, bedroom set a bunkbed and a single bed. Ended up costing me double and they didn’t even finish putting everything where it went or putting the single bed together. Do not use this company.

The next time yall decided to outsource a moving company, you need to take into account the negative reviews about that company. You’re leaving people with the bad end of the deal who are waiting over 30+ days for their own belongings for what?! If you’re bad at business, just say that. But don’t worry sweetheart, just be on the lookout for those incoming lawsuits. Every time something bad happens to you, just know I prayed for it. Have the worst day possible. Every day.

I had such a smooth experience with Extra Mile Vanlines. The booking process was easy, communication was clear, and the movers worked fast while still being super careful with my belongings. I can’t thank them enough for making my move so easy.

We moved on October 31,2025. They tried to change our move the night before after we had already paid 1300. Then they didn’t call to let us know what time and showed up late. After loading I thought the truck would at least deliver my furniture the next morning. Waited 4 days and had to get hotel lodging and no one ever told me this when I received the quote. On top of the low ball quote I ended up paying 6000 when it was supposed to be 2800. They only accepted cash or Zelle which was shady and after opening up my boxes that they were throwing around I found many items broken even though the boxes said fragile. I saw the driver of the truck throwing boxes off the back.I only got my furniture delivered after 4 days because I was blowing up the managers phone. No one from extra mile called or emailed me back after several attempts! I filed a claim of broken items but the manager has said nothing and I will probably never hear from him. Never use this company they will low ball you and then raise the price by thousands.