Took my money and scooted away. Signed up on May 15th, still have not received scooter, but money was immediately taken from debit. Customer service is not helpful just get runaround about shi... Näytä lisää
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The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily.... Näytä lisää
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Unagi Classic is saving me over $200 a month—worth every penny! I use it for under 2 miles daily, and it rocks. The scooter handles curves like a pro, making rides smooth and enjoyable. Be patient wi... Näytä lisää
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At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers. With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees. To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done. We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Yhteystiedot
1040 22nd Ave, 94606, Oakland, Yhdysvallat
- help@unagiscooters.com
- unagiscooters.com
3,0
Keskitasoinen
468 arvostelua
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On vastannut 27 %: iin saamistaan huonoista arvosteluista
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My experience with Unagi was very positive
My experience with Unagi was very positive. Once I reached a customer service representative, they were exceptionally helpful and professional. They listened carefully to my issue and walked me through the solution step by step. The customer service representative demonstrated great product knowledge and resolved my problem efficiently. While faster initial response times would be welcome, the quality of service I received made up for the wait!
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to provide you with helpful, professional support and that their expertise made a difference. We’re always working to improve our response times, and your feedback helps us get there. Thanks again for being a part of the Unagi community! 🛴✨
Good Support
Timely support from Elisa on how to unlock the top speed.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Glad Elisa could help you out with unlocking that top speed! Enjoy the ride at its full potential. 🚀
Awesome experience with Unagi Scooters
I really enjoy Unagi Scooters I am have been an all access member for a year and some change. I started out with the old model. Used for a while, really enjoyed and then upgraded on a special Unagi had. The Voyager is awesome. It's sturdy and durable. I have logged over 500 miles (and counting) on the same scooter, no issues either technical or mechanical related. Customer support was so helpful and non judgemental when I had an issue with payment and they were able to work with me, and even sent me a follow up email thanking me for payment and for continuing my subscription. It really made me feel good. This scooter has saved me from getting from point A to point B given I don't have a car. I even got my daughter one now too and we enjoy rides together. Thanks Unagi scooters team!
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
It’s fantastic to hear about your experience as a long-time All-Access member! We’re so glad that your Voyager has been a reliable companion for over 500 miles and that our customer support team could be there when you needed them. Hearing that you and your daughter now ride together is truly rewarding for us, too! Thanks for being a part of the Unagi family and trusting us to keep you moving. 🙌
Customer service has been helpful with…
Customer service has been helpful with any billing issues. The scooter has a great range and works pretty well. Right now the software update has limited the speed which is supposed to be resolved but haven’t heard anything yet. I hope they fix it soon. Overall a decent buy for what you spend, though the speed thing needs resolved and I think the price should really be around 60 total a month.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re glad to hear that customer service has been able to assist with billing issues and that you’re enjoying the range and overall performance of your scooter! Regarding the speed update, we’re actively working on a fix and will provide updates as soon as we have them. Your feedback on the subscription cost is appreciated as we continually look to make Unagi accessible for everyone. Thanks for sharing your thoughts and for being part of the Unagi community!
The unag support team is very efficient…
The unag support team is very efficient in responding 2 my questions and were able to resolve my situation quickly and efficiently. Great Job from Unagi!!!!!
7. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thanks so much for the kind words! We’re thrilled to hear that our support team could help resolve everything quickly for you. We’re here whenever you need us, and we’re proud to have you in the Unagi family! 🚀
I ordered from Unagi a few weeks ago
I ordered from Unagi a few weeks ago. Unagi’s Customer Support Team contacted me shortly after and informed me my desired color was out of stock and I could wait a week until it came back into stock or I could select Gray since it was in stock and ready to be shipped out. They also back-credited my account until I received the scooter from FedEx. They are an awesome asset to me. Thanks Unagi.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re so glad to hear about your positive experience! Our Customer Support Team is dedicated to keeping you informed and making sure you get the scooter you want. Thank you for your understanding and for being part of the Unagi community! If you have any more questions or need assistance, feel free to reach out. Enjoy your ride! ✨
It’s is the best backup if it’s…
It’s is the best backup if it’s emergency etc and I love it ever since.
28. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re so glad to hear that you love your Unagi scooter! It’s fantastic to know it’s been a reliable backup for you in emergencies. Having a dependable mode of transport makes all the difference. If you have any tips or experiences to share, we’d love to hear them! Keep enjoying the ride!
Prompt Service and Resolution.
I had reached out for a replacement due to a rare mechanical issue. My scooter was promptly replaced and I was also issued a coupon for the inconvenience cause. The whole process was swift and I never had to follow up. The agent follo
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for sharing your experience! We’re thrilled to hear that our team handled your replacement promptly and that you received a coupon for the inconvenience. It’s our goal to make sure our customers feel supported and taken care of, and it sounds like we succeeded! If you need anything else or have further questions, don’t hesitate to reach out. Happy riding! 🌟🛴
I recently purchased an Unagi scooter…
I recently purchased an Unagi scooter after having rented one a few years ago and having a fantastic experience with it. Since then, I’ve been waiting for a price drop, and as soon as it happened, I didn’t hesitate to buy it. The scooter's quality and performance have been just as impressive as I remembered. Additionally, Unagi's customer service has been excellent—they respond promptly and are very helpful. Overall, I’m thrilled with both the product and the service.
10. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re so happy to hear about your fantastic experience with your Unagi scooter! 🎉 It’s great to know that the quality and performance lived up to your expectations after your rental experience. We pride ourselves on our customer service, so it’s wonderful to hear that our team has been responsive and helpful. Thank you for choosing Unagi again, and enjoy every ride! If you have any tips or experiences to share, we’d love to hear them! 🛴✨
Solid and sturdy scooter
I have been using Unagi scooter for my commute to work for last 3-4 months and have been quite happy with the performance. Unagi team is very responsive with the single issue I faced during my usage and issue me a replacement scooter free of cost. Scooter is solid sturdy and easy to carry from one place to another. Would definitely recommend it.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re thrilled to hear that your Unagi scooter has been a great addition to your daily commute! 🚀 It’s fantastic to know that our team was able to assist you promptly with the replacement and that you’re enjoying the scooter’s sturdy design and portability. Thank you for recommending us! Your satisfaction means everything to us. If you have any tips or experiences to share, feel free to let us know! Happy riding! 🛴✨
Customer service review
I've recently had some health and financial problems, so I had to return one of my scooters. Unagi was quick too reply to my email and they solved any problems I had. The biggest one being canceling the correct subscription. I've never had problems with Unagi so far. Except it was hard finding the phone number for service, the email was responded to by the time I found it.
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re sorry to hear about your health and financial challenges, but we’re glad to know that our team was able to assist you quickly with your subscription cancellation. Your positive experience means a lot to us, and we appreciate your feedback about the phone service. We’re continually working to improve our support options, so thank you for sharing! If you need anything else in the future, please don’t hesitate to reach out. Wishing you all the best! 🛴❤️
Overall pretty good!
Overall grate support kinda hard to get ahold of Tho just make sure you submit a ticket and you can get a real person pretty quick. Could not unlock the full speed of the scooter but they where quick the help me resolve the issue even sent me a replacement it a quick and timely manner. I would recommend them for sure if you need cheap transportation or a way to get around for sure can’t beat it .
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for sharing your experience! We’re thrilled to hear that you found our support team helpful and responsive, even if it took a bit of time to get in touch. It’s great that we could assist you in unlocking the full speed of your scooter and provide a replacement promptly. Your recommendation means a lot to us, and we’re here to help with any transportation needs you may have in the future! 🛴✨
I have been using Unagi for a while to…
I have been using Unagi for a while to get to bus stop and home and it has been very convinient and easy helpful for my commute. The customer service is also really great, when i had issues with my scooter they sent the replacement very fast and also easy to send back the problem one.
7. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for sharing your positive experience! We’re so glad to hear that Unagi has made your commute more convenient and that our customer service was able to assist you quickly with your scooter issues. It’s great to know that the replacement process was easy for you as well. If you need any further assistance or have questions in the future, feel free to reach out! 🛴💚
The scooter is great
The scooter is great! It's easy to ride and give me a smooth experience when I use it for commute. The only drawback is that the charger is too big and the charger port is fragile. Overall recommended!
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
Thank you for your feedback! We’re thrilled to hear that you’re enjoying your Unagi scooter and finding it smooth for your commute. We appreciate your thoughts on the charger size and port—your input helps us improve. If you have any other suggestions or need assistance, feel free to reach out. Happy riding! 🛴✨
Great scooter to scoot around Brooklyn
Great scooter to scoot around Brooklyn, NY. I have the blue the quality built is top tier. Connecting the the app is simple and easy. Great rental.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We’re so glad to hear you’re loving your Unagi scooter in Brooklyn! 🗽 The quality and ease of use are what we aim for, and it’s fantastic that you’re finding it simple to connect to the app. Enjoy your rides around the city! If you need anything or have any questions, don’t hesitate to reach out. Happy scooting! 🌟🚲
First of all I received my scooter from…
First of all I received my scooter from delivery locked, I try to connect it via Bluetooth and it say the scooter is assigned to someone else, I try emailing your customer service to help me solve the issue and I got a reply 4 days later, today is day 6 and nothing back from your side, so I would say my experience has been bad at best
17. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
Thank you for your patience, and I’m sorry for the trouble you’ve had. We found your email address and will be escalating this internally to ensure someone from our support team reaches out to you as soon as possible. We appreciate your understanding and are here to help!
Don’t buy or rent
Anyone with issues should contact tact me. There’s lots of bad reviews. Class action law suit is needed. They know the issue and deliberately not responded now for two days.Literally a company that will just ignore you. Don’t buy or rent. I bought brand new and the unit won’t even turn on and the service is worthless. They have no customer service
21. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Unagi Scooters
We just requested your email address via Trustpilot so we can relay your concerns to our support team and ensure your issue is addressed as soon as possible. We do indeed have a dedicated support team ready to assist you, and we appreciate your patience as we work to resolve this matter. Thank you!
Vastaus yritykseltä Unagi Scooters
Thank you so much! We’re thrilled to hear that you’re enjoying your scooter. If you ever have any questions or feedback, feel free to reach out. Happy riding! 🚲✨
Better than expected
Better than expected. Lightweight, versatile, and extremely user friendly.
15. lokakuuta 2024
Vastaus yritykseltä Unagi Scooters
We’re so glad to hear that you’re having a great experience! Our scooters are designed for ease and versatility, making your rides enjoyable. If you have any tips or favorite places you love to ride, we’d love to hear them!
I liked the ride and its easy…
I liked the ride and its easy operation. Just struggle a little bit on a non-smooth road. Speed did not reach the range I’m hoping for, but overall, a great experience for this model.
28. syyskuuta 2024
Vastaus yritykseltä Unagi Scooters
Thank you for sharing your thoughts! We’re glad you enjoyed the ride and found the operation easy. We appreciate your feedback on the speed and riding on non-smooth roads—it’s valuable for us as we continue to improve our scooters. If you have any other suggestions or experiences to share, we’d love to hear them!
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