Amazing service, found them by accident will definitely store their number now! Very prompt service and return, thrilled with the result , and very reasonable quote! Overall can’t recommend them hi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed. The repair was quick, very reasonably priced and retu... Näytä lisää
Yritys on vastannut
They can only give quotes for work they have in their system, so they're really limited... if you have a simple repair, documentation on how it needs to be repaired, and parts are cheap, they'll... Näytä lisää
Yritys on vastannut
It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repa... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Yhteystiedot
PR House, Hortonwood 30, TF1 7ET, Telford, Yhdistynyt kuningaskunta
- 03302233644
- uk.electronic.partners
3,7
Keskitasoinen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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EP brought back to life a Sony deck…
EP brought back to life a Sony deck from the 80’s quite beautifully. Dry grease and worn belt were replaced and good check over. Recommend.
8. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for the excellent review and recommendation. We’re pleased our specialist hi-fi repair restored your 1980s Sony deck, including replacing the worn belt, addressing the dried grease and completing a thorough operational check.
Ruined my Sony DAT recorder
Back in January 2026 I enquired if they could fix two portable DAT recorders, a Sony and an Aiwa, relatively specialised and long out of manufacture. They said the could and I posted them off. To cut a long story short they came back to me after several weeks to say that unfortunately they couldn't and they would return them.
By chance a month ago I ran into an old friend who used to service these for a major AV company, he offered to help. His report was that someone else had unfortunately damaged some of the components in the Sony to the extent it was irreparable. The only other people who'd ever opened it up were Electronic Partners. I know this because I'd owned the Sony from brand new and it had never been opened up before.
Maybe Electronic Partners are good at fixing washing machines, I don't know and quite honestly I wouldn't recommend them for that either. In my opinion I think whoever tried to effect the repair on my Sony Dat was dishonest.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your feedback.
We understand your disappointment that the Sony DAT recorder could not be repaired. Following our diagnostic assessment, we advised that a reliable repair was not possible. From your review, it appears the independent specialist you later consulted reached the same conclusion regarding the unit's repairability.
We do not agree with the suggestion that our findings were dishonest or that damage was caused during our assessment. We can only report on the condition of the device as received and the results of our diagnostic process.
If you would like us to review the assessment notes with you, please contact us with your repair reference.
Not a great service
Poor. I sent my Garmin Swim 2 swimming watch to them to have the battery replaced. It took almost 3 months to fix and return, which was bad enough. I used the watch to pool swim and it stopped working. I returned the watch under warranty repair but it was logged as "customer induced damage" and the water seal cannot be guaranteed. The repair cost is more than I bought the watch for initially.
So, certainly avoid this company if you want your device to be water proof afterwards.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
A measured, reputation-safe response would focus on the warranty scope and the technical reality rather than the customer's comments:
Thank you for your feedback. We appreciate that this situation has been frustrating.
Your Garmin Swim 2 was returned following a battery replacement and subsequently submitted under warranty after exhibiting signs consistent with liquid ingress. As outlined in our warranty terms, water or liquid damage after repair completion is excluded from warranty coverage, regardless of device type. Warranty assessments are based on the condition of the device when received for inspection.
While many devices are marketed as water-resistant, neither Electronic Partners nor manufacturers typically provide an absolute guarantee against future water ingress following disassembly and repair. Water resistance depends on multiple factors including the condition of seals, casing tolerances, previous wear, impact history, and ongoing use.
Based on our inspection, the device was classified as customer-induced damage due to evidence of liquid ingress, and the warranty claim could not be approved under the applicable warranty terms. If you would like us to review the assessment with you in more detail, please contact us with your repair reference number and we will be happy to discuss the engineer's findings.
I was very pleased I didn't want to buy…
I was very pleased I didn't want to buy a new music centre they don't make them like id got all in one stack had it mended the price was very good they kept me informed all the time what was need and how much the part was I recommend them
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
The whole process was so easy
The whole process was so easy. Deliver parcel to the Post Office tracking was good I was kept informed of each stage I felt I was involved at each point, the whole process was good. My watch having posted it on a Monday it was back on my wrist by Friday
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Electronic Partners exceeded my…
Electronic Partners exceeded my expectations. I received a speedy quotation for the repair of two faults on my 6yr old Garmin Fenix watch.
I use it regularly so opted to pay for the priority repair and the delivery label/insurance option.
My watch was assessed accurately on receipt then repaired and returned working, within the working week.
I’m delighted to have my watch back again in fine working order, with both issues repaired satisfactory and a warranty given.
Thank you!
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Buyers beware
Now I've ever charged me for a simple job that would have normally cost-free to £5 , just for a replacement, something I could have done myself if I had the equipment and know how where other places charged between 5 to £10. This particular package for this repair was a ridiculous amount. Considering I already told them that all it needed was a replacement Lens for a game boycott and they charge me extra. Saturday didn't need a charge, but because I signed a contract. It's it's illegal.It's legally binding.And I hardly recommend staying away from these con merchants, and when I have complained about it, they premiered laughed me off the phone I kept asking me, why not choose to have a why not choose other people? And I didn't know what to say, because I felt swindled and angry. Seventy seven pound so my word of advice, anyone thinking about going to electric and partners stay away.Stay very far away.You've been warned
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your feedback.
Your review focuses on the cost of the repair, so it is important to clarify what was actually quoted. The replacement lens itself was £9.12. The remainder of the quotation covered the labour required to disassemble the Nintendo Game Boy Colour, remove the original lens, fit the replacement, reassemble the console and carry out testing.
A professional repair service charges for both parts and labour. Expecting a repair to be completed for £5, or at no cost beyond the part itself, does not reflect the time, expertise and testing involved in carrying out the work.
All costs were provided before any work was authorised, giving you the opportunity to decide whether the repair represented value for money. There were no hidden charges and no costs added after the quotation was issued.
Customers are, of course, free to compare providers and choose whichever service they prefer. However, a quotation should be compared against the complete repair process being provided, not simply the cost of an individual component.
If you would like us to review the job details with you, please contact our support team with your reference number.
Initially quoted over £130 to do a…
Initially quoted over £130 to do a diagnostic to find out the issue with my Powerbank showing a 240 volt output fault , the diagnostic time being set at 2 hours . Further £90+ requested for further diagnostics with repairs still not quoted or any advice given on its feasabilty considering the retail value of the powerbank was only £650 ?. Initially told their courier could not pick up the powerbank so I paid for it to be delivered BUT when I asked for it to be returned THEIR courier could do the pick up and deliver it ???
Powerbank now has another fault in that the 12 volt output does not work so I am left with a 22kg paperweight , well done EP.
UPDATE
As the 12 volt socket does not work now they have requested a picture of the fault ???
I despair at what a picture of a 12 volt socket will show them !!
Just be aware Diagnostics are not free and could cost more than the item is worth ? Repair estimates are free only when you have paid through the nose for a diagnostic assessment , be warned !
Update 2,
After many back and forth discussions that got me nowhere as even the electronic experts could not identify the fault without further expensive diagnostics , I have decided to GIVE UP and hope my review at least warns others with similar issues to be aware ! The thing is you are drawn in by their 'Free Estimate' BS and when they have got your item you just want to get it back repaired so play along with the diagnostic cost as part of the process !!!
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
We’re sorry you were unhappy with the outcome, Andrew.
To clarify, we provide free repair estimates where a likely repair can reasonably be assessed from the information provided. In cases where the fault cannot be identified without disassembly and extensive investigation, we advise upfront that a paid diagnostic is required before any accurate repair quotation can be given.
This was explained before the work was authorised, and the diagnostic charge was approved prior to the device being booked in. The diagnostic process successfully narrowed the fault to the inverter control circuitry, however further component-level investigation would have been required to complete the repair.
Complex power stations such as these are significantly more advanced internally than standard battery products, and diagnostic time is based on the investigation required rather than the retail value of the item itself.
Fridge freezer inverter repair
After looking on there website and seeing they seam to specialise in audio and gaming equipment. I phoned them up. He said send the fridge freezer inverter in and we will have a look. I posted it on Saturday they acnowledged receipt on Tuesday. Thursday i recieved a message saying parts had been ordered supplyer saying 2 week delivery. This passed it was another week. Befor i got a message saying the part had arrived. 1 ay later i was messaged it was repaired. It arived on Saturday i refitted the inverter and than it worked so thankyou to your team
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for taking the time to leave such a detailed review. We really appreciate you trusting us with your fridge freezer inverter repair, especially as it is a little outside the type of equipment shown on our website.
We are pleased we were able to source the required part and get the inverter repaired successfully for you. We understand the delay waiting for supplier delivery was frustrating, so we appreciate your patience throughout the process.
It is great to hear everything was working again once refitted. Thank you again for your kind comments and support from all the team.
Avoid this company if you value your equipment, your money, or honest customer service.
Avoid this company if you value your equipment, your money, or honest customer service.
EP quoted me for repairs to my amplifier, including replacing defective capacitors, resoldering joints and cleaning switches “to restore proper operation”. They also conveniently add postage as a separate extra cost AFTER the quote. I paid in good faith expecting an actual repair.
What I got back was an amplifier in a WORSE condition than when I originally sent it. It would not even power on correctly when connected to the mains. Anyone with basic common sense could see immediately that the unit had either not been properly tested before return or had been further damaged during the process.
Their website proudly claims: “Real Repairs, Not Just Part Swaps.” Ironically, replacing capacitors is exactly what they did before sending the amp back broken and then hiding behind small print claiming they only offered a “partial repair”. Strange how this was never made remotely clear when taking payment.
I even obtained a CCJ in my favour against them and STILL cannot recover my money because the company appears to operate without any meaningful UK trading presence and is registered in the Seychelles. -despite a UK address where 'work' is clearly being carried out.
To be fair, I do not doubt they can handle simple fixes. But in my experience, anything more complicated seems to become: diagnose problem, take payment, fail to repair, deny promises were made, then ask whether you would like to pay MORE money for another attempt!
You can always ask their customer service chat how much of this sounds familiar - the AI they use to respond to your queries/emails is suprisingly honest.
*edit. I note they have responded to my review with some Ai waffle... just like to point out again: a ccj was awarded in my favour against them. They are not even registered in the UK.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
We’re disappointed to read this account, as it does not reflect the documented repair process completed for this amplifier repair.
The unit was tested both during and after the repair work, and the post-repair analysis records confirmed correct operation prior to dispatch.
The quotation and final invoice both clearly identified this as a partial repair service. This terminology was presented within the service documentation provided before and after payment, alongside the repair scope and terms. Postage charges are also listed separately as standard logistics costs rather than being embedded into repair pricing.
As a specialist electronics repair company, we can only report on the operational condition of the amplifier during bench testing and at the point of completion. Intermittent or age-related faults within vintage hi-fi equipment can develop independently after successful repair work, particularly where multiple degraded components exist within the wider system.
We also want to clarify that customer support is handled through our ticket platform and telephone support channels by our service team directly. We do not operate an unattended or automated-only support process.
If you would like the repair documentation and test records reviewed again, please provide your reference number through the ticket system and the team will assist further.
Great experience with fixing my keyboard
Great experience with fixing my keyboard and decent price
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Services like this prevent waste
It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repairing the hissing sound caused by water ingress.
They were constantly keeping me informed by sending update of each stage of repair.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for the 5-star review. We’re pleased to hear you had a great experience with your keyboard repair and found the service good value as well.
Our team works hard to provide reliable diagnostics and professional electronic repairs with clear communication throughout the process, so it’s great to know the service met expectations.
We appreciate you choosing Electronic Partners.
I wanted to have my Pioneer AV…
I wanted to have my Pioneer AV amplifier repaired by a recommended Pioneer specialist. My search led me to Electronic Partners. After reading the reviews and procedures for posting my package, I sent my amplifier to Electronic Partners to be repaired. The service was as professional as you can get. Communication was on point and detailed, after paying the fees my amplifier was returned via DPD on time. Thank you Electronic Partners for your service, Top Notch 10/10.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for the excellent review and for trusting us with your Pioneer AV amplifier repair.
We’re pleased to hear the entire process — from booking and communication through to repair completion and return delivery — met your expectations. Our team aims to provide a professional and structured repair service throughout every stage, so it’s great to know this came across clearly.
We appreciate your recommendation and your kind comments regarding the communication and turnaround. Enjoy your amplifier, and thank you again for choosing Electronic Partners.
I have used Electronic Partners three…
I have used Electronic Partners three times now. The first was for a dishwasher PCB which they successfully repaired and which saved me from having to buy a new machine, saving me hundreds of pounds. The second and third was for repairs to a Bose player and Bose speaker. The service has been excellent and efficient. I'm really pleased to have been able to have these items fixed rather than have them replaced at considerable cost.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your continued support and for trusting Electronic Partners with multiple repairs over the years.
We’re pleased we were able to successfully repair the dishwasher PCB, Bose player and Bose speaker, helping extend the life of the equipment and avoid unnecessary replacement costs. Our team focuses on providing structured diagnostics and reliable electronic repair solutions across a wide range of devices, so it’s great to hear the service has remained consistent across each repair.
We really appreciate your comments regarding the efficiency of the process and the overall service experience. Thank you again for choosing Electronic Partners.
Service excellent, billing not so much
Everything from first contact to delivery of fully repaired Bose Headphones was excellent. I was even pleased with the final invoice which quoted me in gbp. What was not so impressive was that having paid over the phone with my credit card, I saw the transaction was in a foreign denomination and so incurred a transaction fee. I’m not too sure about the legality, however, when my email of complaint was bounced I gave up trying to challenge it and put it down to experience
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your feedback and for choosing Electronic Partners for your Bose headphones repair.
We’re pleased to hear you were happy with the repair service, communication and return process. It’s also good to know the quoted and invoiced pricing was clear throughout the repair.
Regarding the card transaction, payments are processed through our international payment infrastructure, which can result in certain card providers applying their own foreign transaction or conversion fees depending on the card terms issued by the customer’s bank. These charges are applied externally by the card provider rather than by Electronic Partners directly.
For customer support and complaint handling, we operate through our ticket system to ensure enquiries are tracked correctly and responded to by the support team. If you would still like the matter reviewed, please raise a support ticket with your reference number and the team will be happy to assist further.
Thank you again for your balanced review and for recognising the quality of the repair service provided.
Electronic Partners is an excellent…
Electronic Partners is an excellent company that offers fast, professional, affordable, reliable service and fast return. I’ve been a returning customer for years, and they’ve never let me down. Thank you for another great experience, my headphones look brand new!
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your continued support and for taking the time to leave another review.
We’re very pleased to hear that the service, turnaround and repair quality have remained consistent over the years. Restoring headphones to both full working order and excellent cosmetic condition is something our team takes great pride in, so it’s great to know you were happy with the result.
We truly appreciate your loyalty as a returning customer and thank you again for choosing Electronic Partners.
I have no complaints
I have no complaints. From first using the website to receiving back my watch, the whole process was easy and clearly communicated. I would definitely use them again.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your review.
We’re pleased to hear the entire process — from booking the repair through to the return of your watch — was straightforward and clearly communicated throughout. Providing a smooth and reliable service experience alongside professional diagnostics and repair work is something our team focuses on every day.
We appreciate your support and look forward to assisting again in the future should you need us.
All Good
I did some online research into who/which company could do a repair to one of my electronic devices. Electronic Partners came up with a very good quote and I proceeded with the repair. Postage labels were easy to download and print and the method of postage was also easy to deal with. As soon as Electronic Partners received my item, I received a confirmation email including access to my repair ticket portal which provided service updates. As soon as the repair was completed they issued their invoice. Payment was easy to make and within 24hrs I'd received confirmation of payment and that shipping would follow. The fault with my device has been rectified and I'm extremely pleased with the quality of service that Electronic Partners have given to me.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for taking the time to leave such a detailed review.
We’re pleased to hear the entire repair process — from quotation and shipping through to ticket updates, payment and return delivery — was smooth and easy to follow. Our system is designed to provide clear communication and structured progress updates throughout the repair journey, so it’s great to know this worked well for you.
Most importantly, we’re glad the fault with your device was successfully resolved and that you were happy with the overall quality of service provided.
Thank you again for choosing Electronic Partners.
Carried out a repair on my hot tub…
Carried out a repair on my hot tub control panel from start to finish experience was amazing excellent process will definitely use again and recommend
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
Thank you for your excellent review and recommendation.
We’re very pleased to hear you had such a positive experience with the repair of your hot tub control panel. From initial booking through to diagnostics, repair and return, our team works hard to provide a smooth and professional process for every customer.
It’s great to know the repair was completed successfully and that the service met your expectations throughout. We appreciate your support and look forward to assisting again in the future should you ever need us.
Woeful - stay well clear
My headphones ANC feature stopped working , got quotes at £49 to fix them which I thought was a good price so i sent them off. Electronic partners said they’d cleaned the mic and that the noise cancelling was now working. Upon receiving the headphones back, the ANC was no different to before and completely not working. Electronic partners said to send them back and they can do further inspection so i did. Having sent them back they said they’d checked them and there was nothing wrong with them and that the noise cancelling was working as expected. They then charged me a further £10 for the inspection, and guess what, the noise cancelling still doesn’t work. They refused to give me my money back as well, stay clear at all costs, terrible company
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Electronic Partners
We understand how frustrating it is when a feature like ANC doesn’t appear to perform as expected.
Based on our diagnostic process, the headphones were received with a report that Active Noise Cancelling was not functioning. The unit underwent microphone cleaning, software update, and full functional testing. ANC operation was verified using the Beats app, where toggling between modes produced the expected response.
Following your return request, the device was re-tested by multiple engineers and compared directly against other Beats Studio3 Wireless units to ensure consistency. In all cases, the ANC function operated within manufacturer specifications.
ANC performance can vary depending on environmental conditions and perception, but from a diagnostic and comparative testing standpoint, no functional fault was identified at any stage. As such, the charges applied relate to the completed service and the additional inspection carried out after the return.
If you would like us to go through the testing process or findings in more detail, please contact us with your reference number and we will assist further.
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