Electronic Partners Arvostelua 

1. Service provided: Headphone jack replacement
2. Reason for review: Huge 3 month waiting period for a part, only for nothing to happen

Let me ask you a question as the reader – how long would you expect a customer wait before being informed about the availability/lack of availability of a part: A couple of weeks, a month perhaps, what about 3 whole months… It took 3 months NOT to actually source the part (which may have been acceptable) but to instead inform me that the part would not be available in the first place.

If the part would not be available, clearly, I should have been told months beforehand that they were struggling to get the part and to inform me of my options as the customer. They may (assumption only) not have even attempted to get the part in the first place?

Throughout this time, let us talk about customer support: As you can imagine, there were multiple follow-ups sent, first to the chat bot (before I knew that the bot had not recorded things properly) and then to customer support. I simply received basic messages saying that they would check this with their team; only for nothing to happen…

At the very end of this period, I was told that the part was received and that I should expect to receive a quotation. Eagerly waiting for a repair quotation, I instead received a quotation for a replacement pair of headphones which costs hundreds of pounds and was significantly more than my original pair…

To close off this situation, I finally received a call from a knowledgeable and respectful individual who stated that his colleague had made a mistake (one of many) and that in fact they had not received the part…
Despite respecting the caller, this phone call of course should have happened months earlier and would have saved this totally unnecessarily long waiting period.

Excellent service from start to finish. From sending equipment to very quick comms on status, brilliant service. Very happy customer!

After sending my Bose speaker in for repair for a common fault, they said they cannot repair it due to unavailable parts. Fair enough... BUT they refused to tell me what was wrong with it or which part was unavailable so i couldnt get a quote from elswhere. Apparently due to their terms and conditions, they are not allowed to help another human, even if it costs them nothing to do so. In reality, they are just a bunch of scammers, pretending to be able to repair your product, then charging an inflated return postage cost to make a quick buck- i doubt they even opened the speaker to diagnose.

Great company. Fantastic comms, kept me informed every step of the way. Unfortunately the item was to badly damaged to repair. Item was promptly returned . Would definitely use again.

Really great transparent service from quote to repair. They kept me up to date with parts that needed ordering for new earpads on my Urbanista headphones.

Efficient turnaround & back to me in protective packaging, would really recommend

Great communication when I sent my earphones fixed fast and delivered back to me quickly to the repair was to a high standard thanks

Sent my speaker in with a fault they seemed confident to know how to fix. Took weeks for them to start work on it. Then asked for charger to be sent (despite it being charged when I posted). Kept delaying asking for more information. Then finally after more than a month they provided a quote of £75, not to fix it, but just to investigate the fault, no guarantee that they would definitely resolve the issue. Had it sent back (arrived next day at least hence the second star). Contact manufacturer that now offers in house repairs. They diagnosed the fault based on my description and quoted £24 for the repair.

My son's beat headphones had broken and I found Electronic Partners online. I had a quote back so quickly and the process to send them off was so easy to use. I was amazed at how quickly we got them back back. But most of all, the quality of the repair was fantastic. I would 100% recommend this company as the service was excellent!

If only i'd discovered these guys years ago!
Brilliant service.seamless from description of fault to return of repaired item.Really easy process,excellent communication throughout,great workmanship and excellent value to boot.
repaired high end quality turntable and fitted and setup of new cartridge.

I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to sort out their e-systems. The delay in me getting my products back due to their invoicing system and notifications. Mismatching of invoice numbers, not logging payments. Very frustrating. Full marks for fixing my product - zero for keeping me informed of progress. If this had been right they would have got 5 stars.

My bad , forgot to check reviews on this company and frankly I paid for it... [EDIT]£157.74 for nothing

... 5th November 2025 I contacted EP to get a price for fixing the right hand channel on my ARCAM amplifier , I sent the amplifier for assessment. EP acknowledged receipt on 11th November.
Quote finally received on 10th December after some nudging on the ( claimed they were very busy ... OK). Quote included over £100 of extras which I opted out of. I accepted the revised quote to get the RH channel fixed.

The AMP was returned to me at extra cost , quite poorly packaged but sound.
I tested the amp to find that the amp RH channel still didn't work ( they had not completed the requested fix) and requested an RMA ...

EP claimed to have found a second fault which they should have repaired the first time as the request ( and agreement) was to get the RH channel working , which they did not do.
For this additional work EP wanted a further £90 plus postage ... they would not listen to my complaint and denied they had not fixed the agreed work.
By this time I had enough and requested the AMP;s return at £40 costs !!!!

If you value your sanity, I would AVOID these people at all costs, whilst they are polite, they seem to extend the repairs and do not put any value on carrying the agreed work ... VERY dissatisfied customer with burnt fingers,

ADDENDUM - [EDITED] plugged in the amp today, 7-01-26, and lo and behold the treble and base [and volume] dials do not work now ... I paid well over £130 [actually £157.74] for an AMP to be repaired and got it back in a worse condition ... and the casing was damaged too - what a load of incompetents these guys are !!!

From initial contact requesting an estimate for repair to the job being completed, the communication from the company was excellent. They needed to see the item that required fixing before they could provide an estimate but they provided the necessary pre-paid address label to send it to them. They gave the estimate which included a detailed description of the work that needed doing and once I had accepted the estimate and paid, they promptly went ahead with the work and then sent a review of the tests they carried out afterwards. I paid the invoice for the return postage and received the working item back a few days later. I was kept updated every step of the way.

Was given a quote for repair of DJI mini drone, which was more than the drone value, so I declined repair, but was hit with £67.59 return fee. No mention in there web site to warn you, I feel coned

I sent a radio in for repair on the 18th November. On the 17th Dec it was sent back to me but I was working and the courier - DPD - ended up taking it to a designated drop off point. I awaited a code to pick it up and this wasn't sent. I contacted DPD and they said the drop off point - a shop - wouldn't take the package so it was sent back to Electronic Partners who then booked it in for a repair even though it had already been repaired.
It's now the 24th Dec and I still don't know when my radio will be returned.
They use a call centre in Brazil and AI for customer service. No-one is at hand to resolve problems like this and obviously the company is saving money at our expense. I can only hope their repair job is better.
What a pity repairing goods has become so difficult and we have to pay and spend so much time just getting something returned.

My device arrived back in the same condition it was sent in, despite claims the device had been 'fixed'. I have proven this with video evidence.

No actual evidence was provided to support the claim that the device was repaired. I shall now be taking this matter further.

I sent a turntable to Electronic Partners for repair as the automatic tone arm wasn't fuctioning. Having not heard anything back from them, I twice had to ask for an update. The first response was a standard "repair times are longer than usual" reply, however the second request (sent 21 days after they received my turntable) finally prompted them to actually look at my item. Unfortunately they didnt repair it, barely explained why or what the issue was & then had me pay an extortionate amount to send it back still unusable. Would not recommend

I was kept up to date with my repair ref my cd recorder deck
Good honest quote and efficient service

Electronic Partners advertised that they could repair the Internet radio on my Cocktail X10 music cd ripper/player. The cd hard drive stored my collection of 237 cds and worked perfectly when I sent it to Electronic Partners. Only the internet radio was defective when I posted it off for repair. 2 weeks later my machine was returned to me with an email stating that they could not repair the radio and when I fired up machine I find that they have either wiped the hard drive or removed it completely as it indicates there isn't a hard drive fitted.
I only wanted a radio fix and they have turned my player into a lump of junk.
Do not ever trust these people with anything, they will ruin it.

Smooth operation from sending item for repair until the return of the repair.Kept me informed of progress regularly.

From start to finish this was an excellent service, they kept me posted the hole
time, the price was fine and the item was returned well packaged so very pleased.