Electronic Partners Arvostelua 

They lost my headphones and just blamed DPD and then closed my enquiry!!!! No resolution no compensation just said it’s lost and there is nothing they can do!!!!! Disgusting

My retailer asked me to get an independent engineer's assessment of a recurring jack fault on my Bose QC Ultra headphones. I requested an estimate from Electronic Partners, writing: "I won't require a fix, just an assessment please." They quoted £49. Their booking form had no assessment option, so I booked a repair against that estimate. Instead of an assessment, they repaired the jack and invoiced £57.36, including £7.90 return postage not shown on the quote or estimate email.

In writing, they confirmed my "initial estimate enquiry referenced that you were seeking an assessment", and that they "do not provide standalone independent fault reports", but said my instruction "does not override the structure of the service selected". Where a service isn't offered, they said, "the appropriate step would be to contact us directly prior to booking". They never contacted me before repairing. The repair removed the fault my retailer had asked me to evidence. They refused a refund four times.

I sent a letter before action to PR House, Hortonwood 30, Telford, the address on their website and this listing. They acknowledged it had been "forwarded to us by the UK service centre", then said that centre "is an independent white-label logistics and processing partner only and is not the contracting entity". Legal notices, they said, must go to the contact details in their Terms & Conditions.

I issued a small claim, served at the Telford address. Royal Mail returned the claim form undelivered. They filed no defence, so the court entered judgment in default for £92.36. The judgment sent to them was returned by a third party, stating "not known at this address". When I told them, they replied that "Electronic Partners has not received any County Court Judgment".

I paid £96 for a court bailiff, who attended PR House. The court's notice says the bailiff "was told by the occupant that the debtor had left." The next day, I made a test booking on their website. The confirmation told me to send my device to Electronic Partners at PR House, Hortonwood 30, Telford. Replying to another review here, the owner account recently wrote that they've been "based on Hortonwood for well over a decade", with "a prominent Electronic Partners sign on the building" and "our engineers and reception team".

My judgment remains unpaid. Before you send them anything, search "Electronic Partners" at PR House, Hortonwood 30, Telford on the official Register of Judgments at TrustOnline. It costs £10, and I'd strongly recommend it. I only searched after my repair, and I wish I'd done it before booking.

This is how the company is set up. The business I paid is Electronic Partners LLC, registered in Wyoming, USA, at 30 N Gould St, Sheridan, an address used by hundreds of thousands of companies. I could find no UK company or overseas company registration for it at Companies House. Its Terms & Conditions say disputes are governed by Seychelles law and belong in the Seychelles courts, while saying UK statutory rights are unaffected. Its only named UK representative, in Liverpool, is appointed for data protection only, and its privacy policy says that representative "is not authorised to accept legal service, court proceedings, contractual notices, consumer disputes". There is no public email address.

In my opinion, based on the facts above, Electronic Partners is set up in a way that puts it beyond the practical reach of UK customers and courts. Every quote above is word for word from their support tickets, website and Google replies, or from court documents, and I hold copies of all of them.

I wouldn't send a device to this company. If you're considering it, search the register first.

Edit: EP’s reply below is worth reading next to the public record. I hold a County Court Judgment against Electronic Partners over the unauthorised repair charge, and it remains unpaid despite enforcement. They also describe my detailed account of their business structure as “endless text” rather than answering any of it. Why wouldn't they want to address such things? Before relying on their thousands of reviews, search the Register of Judgments and weigh them up for yourself - I am not the only one with an unsettled CCJ against this company.

They can only give quotes for work they have in their system, so they're really limited... if you have a simple repair, documentation on how it needs to be repaired, and parts are cheap, they'll just say it's not possible to repair or the parts aren't available.

reply: Honestly, the part that was needed wasn't specific to this model, it's a £1.50 varistor, and the parts are extremely readily available from suppliers.

They don't appear to be knowledgable or experienced.

Review their response and judge for yourself whether they are up to your job.

I have used EP several times and always been happy with their service. Thanks for always delivering a great service. Very happy

Absolutely over the moon, well done Electronic partners, excellent service,repairing my Fender amplifier.

Overall a great experience repairing the leather on a specialist headphones.. I had time constraints due to scheduled holidays however the parts and repair was completed in time and to a great standard.

Fantastic service - the only people available to fix my old faulty Bose equipment.

Amazing service, found them by accident will definitely store their number now! Very prompt service and return, thrilled with the result , and very reasonable quote!
Overall can’t recommend them highly enough. Excellent!

Simple service. All organised on line. Informed at every step of the way. Now all fixed and I’m very happy.

I have used Electronic Partners several times for different repairs, including a subwoofer, amplifier, remote control and recently my De’Longhi coffee machine.
So far I have been very happy with their service. The previous repairs were completed successfully and everything has been working well.
With the coffee machine, they carried out diagnostic tests but could not find or reproduce the intermittent fault. I appreciated that they were honest about this rather than replacing parts unnecessarily.
Communication has been good and the service has been professional. Based on my experience so far, I would be happy to use Electronic Partners again.

They failed to repair my headphones, then charged me for a failed warranty return, offering to bin or return the headphones unfixed. Communication through AI chat is a nightmare and 1 1/2 hour phone wait before giving up is excessive.

Last time the repair was done quickly and efficiently hence 2 stars, but I won't be using them again.

I'm hoping to leave a better review, as. the headphones are in for a second warranty repair...

updated to 4 stars as the headphone are now returned operating as they should. Thanks

I sent in an iPad mini 4th generation to have the Wifi/BT chip replaced. I'm a 30 year IT industry veteran so I had already diagnosed the fault and acquired the part which I sent in with the iPad because I don't do component level repairs myself.
I was quoted £69 to replace the IC and was advised that there was no warranty on supplied parts. That's fine. I was the invoiced for £76 for the repair, fair enough only a few more £ no big deal repair gets marked as 'In progress'
A week later I get a notification that more parts are required, odd, there were no other faults with the iPad and I sent it in working (minus wifi/bluetooth) I had been using it the day I sent it in to be repaired. Parts needed were not specified in the email, also odd.
I then get a new quotation for a further £53 for a new motherboard. So i called the very unhelpful customer service and was told that my previously working iPad would no longer boot up after the IC swap. When I pointed out to the rep that my iPad was working before they got their hands on it so they must have broken something else during the repair and that was met with denials and 'thats not possible'. I've been in this game a long time and I know perfectly will that it IS possible as I have broken stuff during repairs myself. The solution according to the DEEELIGHTFUL customer service rep was to either send my iPad back to me broken or recycle it if I refused the new quotation. So, left with absolutely no option, I had to accept the new repair quote.
Absolute cowboy outfit. Avoid.

Update 19/08/26: Received my iPad and the original fault is now fixed, however the touchID button is now broken, not seated properly so it doesn't click or move like a button and needs to be pressed really damn hard before the iPad does anything and by pressed hard, I mean hard enough to make the screen distort, oh and it's now black, my iPad has a white front facia.

Update 2: They replaced a Wifi/Cellular motherboard with a WiFi motherboard then glued the sim tray in place so it can't be removed!

Update 3: My device dropped into recovery mode all on its own. Now I can fix this if I wanted to using my Mac but I should not have to.

Update 4: They sent the original motherboard back and it can be seen that parts of it look burned. Too much heat was used during the initial repair.

Update 5: Electronic Partners has decided to not warranty repair my iPad and fit the correct parts but has instead decided to refund all money spent with them but have left me with a device that is now more broken than it was when I sent it in to them making it pretty much e-waste. Thanks for that you absolute incompetent bunch of buffoons. If your engineer messes up at least have the decency to say 'we messed up' and apologise.

SO ANGRY NOW. AVOID THESE GUYS SERIOUSLY.

Not a good service at all. Did half the job I asked for and did it badly at that. My battery takes days to charge. I'd asked for the usb charge port to be replaced. They did not honour the warranty on the job and denied the port was not working. Cost me the price of a replacement phone, was posted back and fore twice over and my phone is useless. As useless as these chancers.

My experience of Electronics Partners was amazing.

I had a very obscure 40 year old hi-Fi component (a dbx ‘split spectrum amplifier’) which had failed.

No service manual was ever written. The manufacturer was unable to help.

Two local electronics repair workshops declined my request to attend to it.

As a last resort, I consulted Google, which directed me to Electronic Partners.

Not only did they agree to accept the job, but they made the whole process so easy…..like providing a shipping label and courier service….all I had to do was box it up….they did the rest.

The failed components, which were suffering from old age, were identified, and replacements ordered and fitted in a few days.

They kept me in the loop for the whole process, and I had my fully functioning amplifier back and re-installed in my system in just over a week……for a very reasonable repair bill…..I really was expecting up to twice what I ended up being charged.

This is a highly professional organisation, one which I cannot recommend highly enough.

Clearly explained costs, quick turnaround (with the extra £30 paid for quick repair).

Returned Product faulty, which was not under warranty in all fairness, however, returned with many screws missing, spent over £130, the same issue still happens, and it looks as if the repair was done by a 12 year old. Somehow hair is where thermal paste should be, (mixed in) and again, many screws are just... not there? For no reason. Never again.

When all hope of replacing the 15 year old control box on our electric blinds gone I stumbled across this company and got it repaired without any fuss.would definitely recommend them to anybody.

They charged me £300 just to evaluate my Wacom monitor, and then two months later they sent me another quote for £650 to replace an additional part. That made me feel like the initial £300 was simply spent finding out what wasn't the problem rather than actually repairing the tablet.

After waiting two months, I certainly wasn't expecting them to contact me and assume I would be immediately available to respond. Just one week after sending their email, they decided to stop the repair and prepare the tablet to be returned to me unrepaired. On top of that, they wanted to charge me an additional £16 just to get my own tablet back.

It feels as though they knew from the beginning that repairing a 10-year-old monitor would never be cost-effective, yet the costs kept increasing to the point where the repair simply didn't make financial sense.

After paying £300, I expected the tablet to be repaired or, at the very least, to receive a clear assessment from the start. I've even read online that some faults on these older models can be repaired using donor parts from another tablet, so the outcome was very disappointing.

To make matters worse, they told me that even after paying the additional £650, there was still no guarantee the repair would be successful. If I'd known that from the beginning, I would have been better off selling the tablet for parts and recovering at least some of its value instead of spending £300 and ending up with an unrepaired device.

Based on my experience, I would not trust this company or recommend it to anyone. The entire process was slow, expensive, and ultimately left me with an unrepaired tablet, additional return charges, and no certainty that spending even more money would have fixed the problem.

Disgraceful experience.

I have used Electronic Components a few times over the years and my experience in getting an obsolete iR circuit board repaired recently matched the previous occasions. From receiving the courier QR code through the quotation process I was kept fully informed. More importantly they repaired the board at a reasonable price allowing me to keep the TV operational.

From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed.
The repair was quick, very reasonably priced and returned very promptly
Saved me a small fortune in repairing the PCB rather than having to replace the complete control unit.
Very pleased, thank you.